Meeting Title: ABC Standup Date: 2025-10-03 Meeting participants: Mustafa Raja, Casie Aviles, Amber Lin, Awaish Kumar
WEBVTT
1 00:00:18.530 ⇒ 00:00:19.380 Casie Aviles: Hey.
2 00:00:27.530 ⇒ 00:00:30.190 Mustafa Raja: Is there a random coffee thing after this meeting?
3 00:00:31.200 ⇒ 00:00:34.380 Casie Aviles: Oh, yeah, yeah, I mean, yeah, we can set it faster, yeah.
4 00:00:35.430 ⇒ 00:00:37.779 Casie Aviles: Let me rescheduled.
5 00:01:20.730 ⇒ 00:01:21.990 Amber Lin: Hello!
6 00:01:22.700 ⇒ 00:01:23.340 Mustafa Raja: Hey.
7 00:01:25.610 ⇒ 00:01:25.930 Amber Lin: Hi!
8 00:01:25.930 ⇒ 00:01:26.420 Awaish Kumar: Hello.
9 00:01:27.090 ⇒ 00:01:29.930 Amber Lin: I wish. I don’t think we have any…
10 00:01:30.130 ⇒ 00:01:37.209 Amber Lin: Items we can… we need to escalate, but feel free to just stay around, but if you have anything else, you can work on that, too.
11 00:01:38.430 ⇒ 00:01:39.410 Awaish Kumar: Okay.
12 00:01:39.620 ⇒ 00:01:45.790 Amber Lin: Yeah, let’s get started. So, from yesterday…
13 00:01:49.360 ⇒ 00:01:54.779 Amber Lin: Okay, so if I saw the coverage dock this is created, I let… I already let the clients know.
14 00:01:54.910 ⇒ 00:01:59.229 Amber Lin: And then Caseya saw that we did the two updates.
15 00:01:59.490 ⇒ 00:02:00.939 Amber Lin: With the form, right?
16 00:02:01.970 ⇒ 00:02:03.880 Casie Aviles: Yeah, we did that,
17 00:02:04.340 ⇒ 00:02:08.709 Casie Aviles: So, I delete… yeah, I did the deletion thing, and then also, like, adding the…
18 00:02:09.850 ⇒ 00:02:13.560 Casie Aviles: the… to, I think, inspectors here.
19 00:02:16.260 ⇒ 00:02:17.670 Amber Lin: Yeah, let’s see…
20 00:02:19.550 ⇒ 00:02:25.130 Casie Aviles: Then I put some triage tickets in client review involved as well.
21 00:02:26.360 ⇒ 00:02:31.269 Mustafa Raja: Yeah, I have, I have some trash tickets that I would want to talk about.
22 00:02:31.680 ⇒ 00:02:32.560 Amber Lin: Okay.
23 00:02:32.930 ⇒ 00:02:37.360 Amber Lin: casey, is there anything on your plate you want to talk about?
24 00:02:38.650 ⇒ 00:02:49.989 Casie Aviles: Yeah, right now I’m also… I’m just working on the… the update logs that should be visible to the client, so I have, like, a spreadsheet, a sheet in our…
25 00:02:50.570 ⇒ 00:02:53.889 Casie Aviles: Spreadsheet hub that does that, although right now I’m just…
26 00:02:54.200 ⇒ 00:02:58.020 Casie Aviles: I’m currently testing it, like, I’m able to log
27 00:02:58.480 ⇒ 00:03:03.550 Casie Aviles: like, the operations, but I’m trying to clean it up first, and there are some missing…
28 00:03:04.370 ⇒ 00:03:07.600 Casie Aviles: details, so I’m trying to… Get that.
29 00:03:08.750 ⇒ 00:03:10.430 Casie Aviles: You know, populated.
30 00:03:10.900 ⇒ 00:03:12.249 Amber Lin: I see.
31 00:03:12.920 ⇒ 00:03:15.280 Amber Lin: Okay.
32 00:03:15.280 ⇒ 00:03:19.639 Casie Aviles: I’m gonna link that sheet to the ticket, yeah, so you have the context.
33 00:03:20.180 ⇒ 00:03:21.690 Amber Lin: Sounds good.
34 00:03:44.360 ⇒ 00:03:44.890 Amber Lin: Hmm.
35 00:03:54.300 ⇒ 00:03:54.950 Amber Lin: Okay.
36 00:03:55.130 ⇒ 00:03:59.220 Amber Lin: Musefa, which tickets would you like to talk about? Do you want to share a screen?
37 00:03:59.710 ⇒ 00:04:02.490 Mustafa Raja: Yes, let me share my screen.
38 00:04:08.950 ⇒ 00:04:10.159 Mustafa Raja: So you can see, right?
39 00:04:12.330 ⇒ 00:04:17.260 Mustafa Raja: Okay, so for this one, I wasn’t able to replicate it. It gave me the right answer.
40 00:04:18.579 ⇒ 00:04:24.629 Mustafa Raja: But I see that the issue is there because a new triage came in with the same issue.
41 00:04:24.760 ⇒ 00:04:34.490 Mustafa Raja: So if anyone, among us is facing this issue, I would want to record the execution in an attempt to be able to then debug that.
42 00:04:35.820 ⇒ 00:04:41.119 Mustafa Raja: So, if anyone in this meeting, can try and running this question…
43 00:04:41.640 ⇒ 00:04:43.370 Amber Lin: Yeah, let me run the…
44 00:04:43.370 ⇒ 00:04:48.779 Mustafa Raja: And if the answer is wrong, then I can mark that execution and look into it.
45 00:04:51.950 ⇒ 00:04:54.629 Amber Lin: Let me try and send that question.
46 00:04:55.030 ⇒ 00:05:01.189 Amber Lin: In the chat… Mmm… Let’s see…
47 00:05:10.260 ⇒ 00:05:11.690 Amber Lin: Okay.
48 00:05:19.260 ⇒ 00:05:22.210 Amber Lin: I sent the question in the chat, just in case.
49 00:05:28.050 ⇒ 00:05:31.290 Mustafa Raja: Yeah, let me know if you run it and if it gives the wrong answer.
50 00:05:31.580 ⇒ 00:05:32.960 Mustafa Raja: then I can mark it.
51 00:05:48.910 ⇒ 00:05:51.980 Amber Lin: Let me check what the right answer is.
52 00:05:53.120 ⇒ 00:05:53.720 Amber Lin: Okay.
53 00:05:53.720 ⇒ 00:06:02.239 Mustafa Raja: Okay, I got the… I got the right answer. Yeah, same, I got all… I also got the right answer, but I see that it’s create…
54 00:06:03.210 ⇒ 00:06:10.210 Amber Lin: Do you think it’s because Maddie’s not… Added to mechanical?
55 00:06:10.210 ⇒ 00:06:14.609 Mustafa Raja: Yeah, it could be related, because I see the, let me go check.
56 00:06:14.720 ⇒ 00:06:26.069 Mustafa Raja: Yeah. The department here is all, so what it did try is, the agent tried to look this information up, from all of this, documents that.
57 00:06:26.070 ⇒ 00:06:27.460 Amber Lin: Yeah…
58 00:06:27.460 ⇒ 00:06:29.019 Mustafa Raja: And that might be the reason.
59 00:06:29.350 ⇒ 00:06:29.830 Mustafa Raja: Wine.
60 00:06:29.830 ⇒ 00:06:34.029 Amber Lin: Yeah, I… we don’t have her email here.
61 00:06:34.420 ⇒ 00:06:37.410 Amber Lin: What was her last name? Maddie?
62 00:06:37.930 ⇒ 00:06:40.100 Amber Lin: Smooth.
63 00:06:40.900 ⇒ 00:06:43.539 Mustafa Raja: This is the sheet where we do this.
64 00:06:44.250 ⇒ 00:06:47.610 Amber Lin: Yeah, I checked, I can’t find her.
65 00:06:58.060 ⇒ 00:07:08.530 Mustafa Raja: Okay, so this was one, I guess we can talk about in another issue. So what we are going to talk, do about this? Are we going to let the client know?
66 00:07:09.500 ⇒ 00:07:11.889 Amber Lin: Yeah, I’m just messaging them right now.
67 00:07:12.020 ⇒ 00:07:21.219 Mustafa Raja: Okay, okay. So, for this one, we did talk about this yesterday, so, are we going to, update this central knock, then?
68 00:07:24.700 ⇒ 00:07:27.200 Amber Lin: Sorry, let me check,
69 00:07:28.260 ⇒ 00:07:31.790 Amber Lin: This one… did it work now?
70 00:07:32.580 ⇒ 00:07:40.550 Mustafa Raja: No, no, no, I didn’t update the… update the central doc. We need to update the central doc first. I just need your permission, if I… if I can.
71 00:07:40.550 ⇒ 00:07:51.259 Amber Lin: Yeah, and also, even if you can just try updating it and see if it corrects, if we update it and it corrects, I’ll give the screenshot to Tara, and then she can confirm.
72 00:07:51.260 ⇒ 00:08:00.730 Mustafa Raja: Okay. Okay, so I’ll update this, and move it back, and submit the results over in the ticket.
73 00:08:00.890 ⇒ 00:08:02.359 Mustafa Raja: So we can make decisions.
74 00:08:03.830 ⇒ 00:08:04.840 Amber Lin: Okay.
75 00:08:04.840 ⇒ 00:08:08.209 Mustafa Raja: So, for this one, I see that the…
76 00:08:08.500 ⇒ 00:08:15.990 Mustafa Raja: Pest Central Dock has two of these residential pest service managers by location.
77 00:08:16.480 ⇒ 00:08:20.740 Mustafa Raja: And this… the second one looks incomplete.
78 00:08:21.480 ⇒ 00:08:24.590 Mustafa Raja: Is this a… is this a duplication, or…
79 00:08:24.590 ⇒ 00:08:29.650 Amber Lin: Oh, yeah, let’s remove the next one.
80 00:08:29.650 ⇒ 00:08:32.079 Mustafa Raja: The second one, we should remove, right?
81 00:08:32.309 ⇒ 00:08:33.909 Amber Lin: Yeah, just checking if…
82 00:08:34.059 ⇒ 00:08:40.339 Amber Lin: Corpus Christi… yo, what is… why is there Corpus Christi? There’s Joseph on the bottom one, and there’s…
83 00:08:40.939 ⇒ 00:08:48.439 Amber Lin: Yeah, let’s just add Joseph to the top one, let’s combine it into the top one. I don’t know why it’s like this.
84 00:08:49.539 ⇒ 00:08:56.629 Amber Lin: Actually, give me a second, let me go check with Janiece. Can you assign this to Janiece and say, can you please…
85 00:08:56.839 ⇒ 00:09:01.409 Amber Lin: And add in the comments, like, can you consolidate this?
86 00:09:03.259 ⇒ 00:09:03.959 Amber Lin: Yep.
87 00:09:07.500 ⇒ 00:09:08.860 Mustafa Raja: This is so cute,
88 00:09:09.320 ⇒ 00:09:13.070 Amber Lin: Oh, let’s say please. I feel like we’re ordering her.
89 00:09:14.110 ⇒ 00:09:15.480 Amber Lin: Okay, okay.
90 00:09:16.680 ⇒ 00:09:17.220 Mustafa Raja: Okay.
91 00:09:17.330 ⇒ 00:09:23.189 Mustafa Raja: Than this one. So, for this…
92 00:09:23.190 ⇒ 00:09:40.290 Mustafa Raja: this question, who is HVAC manager in Austin? It looks for it in, the central dock. Now, the central dock does not have this information, but it finds that, HVAC and Honest, close to each other, and I think.
93 00:09:40.290 ⇒ 00:09:42.289 Amber Lin: Gotcha, okay, okay.
94 00:09:42.440 ⇒ 00:09:47.259 Amber Lin: Yeah, let’s assign this to Tara and just say Central Talk doesn’t have information.
95 00:09:47.600 ⇒ 00:09:51.120 Mustafa Raja: Okay, we’re assigning this to…
96 00:09:51.340 ⇒ 00:09:53.600 Amber Lin: Tara, yeah, that one.
97 00:09:54.930 ⇒ 00:09:56.890 Amber Lin: Central Doc doesn’t have info.
98 00:10:07.790 ⇒ 00:10:13.999 Amber Lin: Sorry, I check… I try to check the central doc before I assign it to you guys, and sometimes it just doesn’t come up.
99 00:10:14.000 ⇒ 00:10:25.860 Mustafa Raja: Yeah, execution results do help with it, so we know, okay, what is it… what is the agent trying to look up, and what is it getting? That helps narrow down the situation.
100 00:10:25.860 ⇒ 00:10:26.510 Amber Lin: Yeah.
101 00:10:27.640 ⇒ 00:10:32.150 Mustafa Raja: Okay… now… for this one,
102 00:10:32.830 ⇒ 00:10:48.689 Mustafa Raja: Who is Lewis supervisor, right? The way the PES directory is set up, it only requires the name. If there’s anything else, it’s going to confuse, and try and look it up in the central doc.
103 00:10:48.690 ⇒ 00:10:53.839 Mustafa Raja: So if we send in the name only, it’s going to fetch every information about that.
104 00:10:54.310 ⇒ 00:11:03.189 Amber Lin: Yeah, on that one, actually, Casey, I wanted to ask you, because I know for our zip code database, it was a little bit hard when…
105 00:11:03.300 ⇒ 00:11:21.090 Amber Lin: it didn’t work when we just asked for the person. Say, if we asked which zips does this person cover, it doesn’t populate, and you said it was because, like, we also have a pest directory, and they were conflicting. Yes. What do you guys think, what should we do to help solve that?
106 00:11:21.090 ⇒ 00:11:28.049 Mustafa Raja: I think… We can move this over to the database, I think.
107 00:11:28.050 ⇒ 00:11:35.059 Casie Aviles: Yeah, that’s one thing… one thing we can do, which is to actually have, like, Mmm, like a…
108 00:11:35.060 ⇒ 00:11:36.030 Amber Lin: people tab.
109 00:11:36.460 ⇒ 00:11:40.640 Casie Aviles: We do already have, like, a people table in the database.
110 00:11:40.860 ⇒ 00:11:46.029 Casie Aviles: It’s just that, so the questions would be, like, the super… about supervisors, right?
111 00:11:46.820 ⇒ 00:11:47.370 Casie Aviles: Bye-bye.
112 00:11:47.370 ⇒ 00:11:48.060 Mustafa Raja: Did…
113 00:11:48.060 ⇒ 00:11:48.830 Casie Aviles: Yay.
114 00:11:48.830 ⇒ 00:11:49.690 Mustafa Raja: this one.
115 00:11:50.910 ⇒ 00:11:59.120 Casie Aviles: Yeah, if it’s about supervisors, then we don’t have, like, the supervisor data there. It’s just inspectors and technicians.
116 00:11:59.770 ⇒ 00:12:04.609 Amber Lin: Yeah. I was thinking, because there’s the… we have a people table.
117 00:12:04.740 ⇒ 00:12:07.219 Amber Lin: Do you think we can…
118 00:12:07.600 ⇒ 00:12:11.180 Amber Lin: link the people table to the PES directory.
119 00:12:13.320 ⇒ 00:12:19.220 Casie Aviles: Mmm… Yeah, I think we should be able to do something like that, although I’ll have to…
120 00:12:19.430 ⇒ 00:12:24.400 Casie Aviles: Yeah, think about how they’re going to add, like, that data to…
121 00:12:24.630 ⇒ 00:12:25.190 Amber Lin: Yeah.
122 00:12:25.190 ⇒ 00:12:26.580 Casie Aviles: That data, too.
123 00:12:26.580 ⇒ 00:12:32.819 Amber Lin: Okay, actually, here, so let me, let me make a ticket,
124 00:12:34.110 ⇒ 00:12:38.750 Amber Lin: So, let’s see, I’ll type in the chat.
125 00:12:39.150 ⇒ 00:12:48.089 Amber Lin: I’ll just also share a screen, you can also see my screen. And… I think… so there’s two issues right now.
126 00:12:48.490 ⇒ 00:12:51.979 Amber Lin: So, query by name issue.
127 00:12:52.130 ⇒ 00:12:59.659 Amber Lin: So, one is zip code database… Like, where… which zips…
128 00:12:59.940 ⇒ 00:13:05.400 Amber Lin: service does this person cover? And then there’s, like…
129 00:13:08.770 ⇒ 00:13:10.619 Amber Lin: test directory.
130 00:13:11.170 ⇒ 00:13:19.549 Amber Lin: Like, who is this person’s manager, supervisor type questions? I think for the second…
131 00:13:19.550 ⇒ 00:13:20.030 Casie Aviles: A thicker.
132 00:13:20.030 ⇒ 00:13:20.540 Amber Lin: Huh.
133 00:13:20.540 ⇒ 00:13:20.909 Casie Aviles: For the…
134 00:13:20.910 ⇒ 00:13:37.160 Amber Lin: Yeah, I agree. I think for the second question, because the client said the pest directory is not always up-to-date, and it doesn’t always give the correct information, they want us to just link to Paylocity.
135 00:13:38.450 ⇒ 00:13:47.969 Amber Lin: like, we can just… especially now that we have this conflict, I think if we get anything that’s manager or supervisor related, we can say go…
136 00:13:48.420 ⇒ 00:13:56.639 Amber Lin: and I go to Paylocity and give them a link, and then when we get which zip code does this person cover, we can just revert back to this.
137 00:13:58.650 ⇒ 00:14:04.590 Casie Aviles: Okay, so basically we just want them to… we’re just telling the CSRs to go to Paylocity.
138 00:14:04.780 ⇒ 00:14:12.199 Amber Lin: Yeah, and there is a link, just for now, because we’re not integrated into their system, and then we might not give them the accurate answer.
139 00:14:12.760 ⇒ 00:14:15.820 Casie Aviles: That’s true, okay. Yeah, I think we can do that.
140 00:14:15.820 ⇒ 00:14:16.410 Amber Lin: Yeah.
141 00:14:16.560 ⇒ 00:14:19.019 Casie Aviles: And let me grab the link…
142 00:14:19.240 ⇒ 00:14:21.250 Amber Lin: to Paylocity.
143 00:14:30.120 ⇒ 00:14:30.810 Amber Lin: Okay.
144 00:14:31.460 ⇒ 00:14:39.380 Amber Lin: So the… so the first one… We’ll check if it resolves.
145 00:14:41.060 ⇒ 00:14:44.919 Amber Lin: Once we change the logic…
146 00:14:45.560 ⇒ 00:14:49.169 Amber Lin: We’re number 2. Who would take this?
147 00:14:50.740 ⇒ 00:14:52.570 Casie Aviles: Yeah, I don’t mind taking this.
148 00:14:53.010 ⇒ 00:14:53.630 Amber Lin: Okay.
149 00:14:54.100 ⇒ 00:14:56.670 Amber Lin: So… we’ll see…
150 00:14:59.470 ⇒ 00:15:03.240 Amber Lin: And then, I think Mustafa, then that ticket,
151 00:15:03.610 ⇒ 00:15:08.339 Amber Lin: you can maybe assign to Casey, and then once we figure it out, we’ll just check.
152 00:15:08.800 ⇒ 00:15:12.419 Amber Lin: And then, if it gives a paylossylate link, then we’ll be good.
153 00:15:12.680 ⇒ 00:15:13.220 Mustafa Raja: Okay.
154 00:15:13.350 ⇒ 00:15:16.260 Mustafa Raja: I’ve assigned this to… Jesse.
155 00:15:16.790 ⇒ 00:15:17.360 Amber Lin: Yeah.
156 00:15:17.600 ⇒ 00:15:28.500 Amber Lin: Any… actually, we’ve got a hob. Anything else you want to go over? Could you send the link to the ticket in our channel, and then we can go over it?
157 00:15:28.890 ⇒ 00:15:29.480 Mustafa Raja: Okay.
158 00:15:30.010 ⇒ 00:15:30.580 Amber Lin: Yeah.
159 00:15:31.020 ⇒ 00:15:32.639 Amber Lin: Alright, thank you both.
160 00:15:32.870 ⇒ 00:15:33.680 Mustafa Raja: Thank you.
161 00:15:33.680 ⇒ 00:15:35.040 Casie Aviles: Okay, thank you guys.
162 00:15:35.380 ⇒ 00:15:36.090 Amber Lin: Bye.
163 00:15:36.400 ⇒ 00:15:36.920 Mustafa Raja: Like…