Meeting Title: ABC Feedback and Department List Sync Date: 2025-10-01 Meeting participants: Amber Lin, read.ai meeting notes, JanieceGarcia
WEBVTT
1 00:03:26.390 ⇒ 00:03:27.080 Amber Lin: Bye!
2 00:03:28.440 ⇒ 00:03:31.270 JanieceGarcia: I hate that my video doesn’t ever show right away.
3 00:03:32.760 ⇒ 00:03:43.680 Amber Lin: It’s helpful sometimes, because when I’m running to a meeting, sometimes, like, halfway through, especially when I work from home, I’d rather that it doesn’t have the video on in the beginning.
4 00:03:46.900 ⇒ 00:03:52.490 Amber Lin: Thank you for, changing the time. I know it was a bit last minute, so I really appreciate it.
5 00:03:53.930 ⇒ 00:03:55.200 JanieceGarcia: No worries.
6 00:03:56.390 ⇒ 00:03:57.120 Amber Lin: Okay.
7 00:03:57.610 ⇒ 00:04:00.090 Amber Lin: I do… I’m gonna…
8 00:04:00.090 ⇒ 00:04:02.740 JanieceGarcia: I’m gonna ask Andy really quick, Juan.
9 00:04:12.350 ⇒ 00:04:13.880 JanieceGarcia: Let me see how she did it.
10 00:04:15.590 ⇒ 00:04:19.760 JanieceGarcia: Before I say anything, I’m gonna see how she did it.
11 00:04:20.500 ⇒ 00:04:22.250 JanieceGarcia: 78749.
12 00:04:37.360 ⇒ 00:04:39.729 JanieceGarcia: I’ve been basic week training…
13 00:04:39.990 ⇒ 00:04:40.650 Amber Lin: Oh!
14 00:04:40.770 ⇒ 00:04:42.630 JanieceGarcia: This week, so…
15 00:04:43.460 ⇒ 00:04:46.050 Amber Lin: That sounds like a lot of work.
16 00:04:46.290 ⇒ 00:04:53.010 JanieceGarcia: I have not, yeah, this is weird. I have not, looked into…
17 00:04:54.460 ⇒ 00:05:02.709 JanieceGarcia: the Andy stuff, and I know it’s top priority. We have… we’ve had fires we’ve had to put out this week with my other department, so…
18 00:05:02.710 ⇒ 00:05:13.500 Amber Lin: I see, that’s okay. I… I triage the feedback, and I try to test as much as possible. I groomed through, and I think, I think the top thing that we can do
19 00:05:13.620 ⇒ 00:05:26.110 Amber Lin: between us we can do right now is to make the department list, because I keep getting that, and it’s like, oh, this is covered by law, but oh no, that’s covered by handyman, that’s mechanical. So I think if we do that, it’ll solve at least
20 00:05:26.270 ⇒ 00:05:39.550 Amber Lin: like, a quarter of the… maybe a fifth of the feedback that’s coming in, so I grouped together some of the ones, and if you could even send me, just compile,
21 00:05:39.730 ⇒ 00:05:46.680 Amber Lin: because we have pests already, but I don’t have that much coverage list for lawn, mechanical.
22 00:05:46.680 ⇒ 00:05:51.140 JanieceGarcia: I know, and I’m wondering, because with that, Amber, like.
23 00:05:52.170 ⇒ 00:05:56.490 JanieceGarcia: Our website that you guys groomed through before
24 00:05:56.830 ⇒ 00:06:01.259 JanieceGarcia: That has all of them on each page, but…
25 00:06:02.540 ⇒ 00:06:09.460 JanieceGarcia: I guess, like… Because I’ve been trying to figure out, okay, what’s the easiest way without
26 00:06:09.710 ⇒ 00:06:21.110 JanieceGarcia: going through all of them, but, like, past, we have, you know, general… Rodent, termite… Bed bug.
27 00:06:22.890 ⇒ 00:06:24.750 JanieceGarcia: Termine mesh…
28 00:06:28.150 ⇒ 00:06:32.270 Amber Lin: I think it’s even… Like, departments of…
29 00:06:32.710 ⇒ 00:06:44.069 Amber Lin: say, I saw this feedback, I grouped it together so you can get a sense of what type of questions they’re asking, so I grouped it together here, and they have… so what department handles.
30 00:06:44.410 ⇒ 00:06:46.689 Amber Lin: I don’t know how I pronounce that, that type of blog.
31 00:06:46.690 ⇒ 00:06:47.240 JanieceGarcia: bugs, chin.
32 00:06:47.240 ⇒ 00:06:58.950 Amber Lin: And it’s… and it goes to lawn, and usually you would think pets, because it’s a bug, but it goes to lawn, apparently, based on the feedback. And then there’s queasy ants, where, like, who can install…
33 00:06:59.200 ⇒ 00:07:07.409 Amber Lin: The drinking fountain, it’s… Mechanical versus handyman. It gets a little confusing, and then…
34 00:07:07.470 ⇒ 00:07:21.659 Amber Lin: for low voltage light… lighting, we should send lawn, like, that… it’s those very, very specific things that… I know on the website we have services, but I don’t know if we have it that specific.
35 00:07:21.950 ⇒ 00:07:23.350 Amber Lin: Or maybe we have…
36 00:07:23.920 ⇒ 00:07:37.099 Amber Lin: things in the department central doc, but it’s just inside the doc. It’s in the, say, 20-30 page document, and it’s not like PEST, where we have it all compiled at the top.
37 00:07:37.910 ⇒ 00:07:43.350 JanieceGarcia: Right, and that’s kind of what… I don’t know, because…
38 00:07:43.570 ⇒ 00:07:46.760 JanieceGarcia: even doing that, I mean, certain things…
39 00:07:46.760 ⇒ 00:07:48.099 Amber Lin: Like, with the…
40 00:07:48.300 ⇒ 00:07:51.370 JanieceGarcia: Lawn lighting, or with the low voltage lighting.
41 00:07:52.900 ⇒ 00:07:57.909 JanieceGarcia: I didn’t know we would send that to Lawn. I would think low-voltage lighting, that’s gonna be electrical.
42 00:07:58.350 ⇒ 00:08:10.540 Amber Lin: I see. Do you think… you know what, I think we can just start like what we did for Pez, and as more feedback comes in, we’ll just build that up, but I’m going to ask…
43 00:08:10.650 ⇒ 00:08:17.970 Amber Lin: Casey to see how we can add it to… to share that block with each department.
44 00:08:17.970 ⇒ 00:08:18.819 JanieceGarcia: with each department.
45 00:08:18.820 ⇒ 00:08:19.660 Amber Lin: Yeah, I think that’s…
46 00:08:19.660 ⇒ 00:08:20.060 JanieceGarcia: And I’ll.
47 00:08:20.060 ⇒ 00:08:20.920 Amber Lin: anything.
48 00:08:21.400 ⇒ 00:08:27.959 JanieceGarcia: And I’ll do, like, lawn care, and then I can even put this in parentheses, like, chinch bugs.
49 00:08:28.520 ⇒ 00:08:34.260 JanieceGarcia: What are those worms, oakworms.
50 00:08:35.360 ⇒ 00:08:36.940 JanieceGarcia: or webworms.
51 00:08:39.539 ⇒ 00:08:44.069 JanieceGarcia: Because those are things that are found either in the lawn or, like, on a tree.
52 00:08:44.699 ⇒ 00:08:47.689 JanieceGarcia: And we wouldn’t do that in the press department.
53 00:08:48.540 ⇒ 00:08:49.520 Amber Lin: Mmm.
54 00:08:49.970 ⇒ 00:08:51.770 JanieceGarcia: Makes sense.
55 00:08:52.430 ⇒ 00:08:54.360 Amber Lin: What are they called again?
56 00:08:55.100 ⇒ 00:08:56.590 JanieceGarcia: Webworms?
57 00:08:56.590 ⇒ 00:08:59.420 Amber Lin: Webworms… Okay.
58 00:09:00.610 ⇒ 00:09:04.490 Amber Lin: Okay, so let me add a ticket for myself.
59 00:09:05.250 ⇒ 00:09:07.679 Amber Lin: I will create…
60 00:09:14.600 ⇒ 00:09:17.109 Amber Lin: And honestly, I feel like…
61 00:09:17.740 ⇒ 00:09:36.610 Amber Lin: we need to clean up, I think mechanical home and lawn a little bit. Our pest is pretty cleaned up, and it’s pretty good, but I went… sometimes I go through lawn and mechanical to find different things, and either it just doesn’t have, there haven’t been
62 00:09:36.890 ⇒ 00:09:46.139 Amber Lin: had enough feedback, because it’s just been a short period of time. Or it’s just not structured optimally, because it’s,
63 00:09:46.420 ⇒ 00:10:03.700 Amber Lin: ultimately, we… when I put it together, there’s so much… there’s just so much I know, and we didn’t spend, like, hours and tens of hours just going through that document. So, I do think they’re… those departments are a bit lacking on that part, but…
64 00:10:04.130 ⇒ 00:10:10.670 Amber Lin: It’s functional for now. I think I hear more from mechanical, just because they have
65 00:10:10.740 ⇒ 00:10:22.280 Amber Lin: specific zip code pricing questions of how much does it cost to send plumbing out to this zip code versus that zip code. I think that’s the main one we’re getting.
66 00:10:22.280 ⇒ 00:10:31.219 Amber Lin: But otherwise, like, they’re… they’re surviving, so maybe next month we’ll start combining… working on combining them, or…
67 00:10:31.440 ⇒ 00:10:37.340 Amber Lin: We’ll find a way, because I think we’re giving Andy a lot, and…
68 00:10:37.380 ⇒ 00:10:38.700 JanieceGarcia: A lot of information.
69 00:10:38.700 ⇒ 00:10:46.109 Amber Lin: Yeah. Do you know when the next, say, cross-training or overflow training would be? Is it next quarter?
70 00:10:46.110 ⇒ 00:10:50.779 JanieceGarcia: We… it’s next, we do it every 6 months.
71 00:10:50.930 ⇒ 00:10:52.010 Amber Lin: Oh, okay.
72 00:10:52.010 ⇒ 00:10:54.390 JanieceGarcia: Until the new year. Like, January, February.
73 00:10:54.620 ⇒ 00:10:55.600 Amber Lin: Oh, okay, okay.
74 00:10:55.600 ⇒ 00:10:56.270 JanieceGarcia: Yeah.
75 00:10:56.270 ⇒ 00:11:00.299 Amber Lin: Okay, so let me note that down, and we can aim for…
76 00:11:00.420 ⇒ 00:11:04.770 Amber Lin: Having things combined, before then.
77 00:11:04.770 ⇒ 00:11:05.120 JanieceGarcia: Okay.
78 00:11:05.120 ⇒ 00:11:08.530 Amber Lin: Let’s see… aim for work…
79 00:11:14.840 ⇒ 00:11:18.860 JanieceGarcia: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10.
80 00:11:22.720 ⇒ 00:11:25.849 JanieceGarcia: 18, 18, 19, 22, 1, 22. Yeah.
81 00:11:26.200 ⇒ 00:11:35.390 Amber Lin: Oh, and I have a question on comfort advisors. When we say comfort advisors, does it… I thought… I originally thought it just…
82 00:11:35.600 ⇒ 00:11:41.290 Amber Lin: equals inspectors, then you have to specify HVAC comfort advisors, or does it just…
83 00:11:41.420 ⇒ 00:11:46.139 Amber Lin: only means Comfort Advisors belongs to mechanical.
84 00:11:46.140 ⇒ 00:11:46.760 JanieceGarcia: tennis court.
85 00:11:47.200 ⇒ 00:11:54.889 Amber Lin: mechanical only, but then you have to specify, like, HVAC, and then this, and then that. Okay, okay, that makes sense.
86 00:11:55.280 ⇒ 00:11:56.960 Amber Lin: Let me grab that.
87 00:11:56.960 ⇒ 00:12:09.150 JanieceGarcia: Because you’re going to have the ones that actually sell, like, the new HVAC systems, and then you’re also gonna have the ones that are, like, plumbing comfort advisors that are gonna go and sell,
88 00:12:09.410 ⇒ 00:12:10.630 JanieceGarcia: Water heaters.
89 00:12:11.490 ⇒ 00:12:14.240 JanieceGarcia: Or water quality systems.
90 00:12:16.860 ⇒ 00:12:20.170 Amber Lin: Okay, let me go search.coms.
91 00:12:21.900 ⇒ 00:12:24.949 JanieceGarcia: And then I just sent you a list, hopefully that helps.
92 00:12:26.050 ⇒ 00:12:27.280 Amber Lin: Huh.
93 00:12:28.970 ⇒ 00:12:31.889 Amber Lin: Let me assign this to…
94 00:12:54.730 ⇒ 00:12:55.470 Amber Lin: Okay.
95 00:12:56.600 ⇒ 00:13:02.800 Amber Lin: You said you sent to Liz for Comfort Advisors?
96 00:13:03.640 ⇒ 00:13:06.230 JanieceGarcia: No, no, no, I just sent you the list that we were just talking about.
97 00:13:06.880 ⇒ 00:13:07.830 Amber Lin: Oh, okay.
98 00:13:08.450 ⇒ 00:13:12.200 Amber Lin: An email, right? Or message?
99 00:13:13.160 ⇒ 00:13:13.810 JanieceGarcia: Email.
100 00:13:14.440 ⇒ 00:13:18.350 Amber Lin: Let me see… Got it.
101 00:13:19.200 ⇒ 00:13:21.129 Amber Lin: Okay, that’ll be great.
102 00:13:21.480 ⇒ 00:13:29.499 Amber Lin: We’ll start there, and then… And then we’ll just add whatever specific questions goes under.
103 00:13:34.110 ⇒ 00:13:49.440 Amber Lin: Okay. I think everybody has accumulated quite a bit of feedback so far. I was thinking if we… if it’s hard to find time to do that, we can just grab an hour, and then put everyone in there, and then we’ll just work on it.
104 00:13:49.620 ⇒ 00:14:08.800 Amber Lin: I don’t know. It’s hard to find time to work on the feedback. I think both you and I, and maybe Tara also just got back, so… Yeah. It’s… it’s hard to find time to work on those, like, maybe we don’t have to have a meeting, but maybe we can aim for working on, say, 10 this week?
105 00:14:08.840 ⇒ 00:14:10.679 Amber Lin: And get some of it out.
106 00:14:16.680 ⇒ 00:14:21.270 JanieceGarcia: Let me add that. I know, because that’s what I need to look at.
107 00:14:29.470 ⇒ 00:14:31.780 Amber Lin: Yeah, I… oh!
108 00:14:32.210 ⇒ 00:14:38.359 Amber Lin: Okay, so let me see… oh, I can also just nudge. I’ll just nudge Tara.
109 00:14:38.680 ⇒ 00:14:43.829 Amber Lin: And I’ll nudge you and myself, because I also need to do it.
110 00:14:44.360 ⇒ 00:14:51.500 Amber Lin: I did triage all the feedback yesterday night, so that’s clear, so we don’t have to do that today.
111 00:14:51.730 ⇒ 00:14:58.560 Amber Lin: I do want to get feedback on the update form. So, we have…
112 00:14:59.470 ⇒ 00:15:06.290 Amber Lin: We have 3 forms. I know it’s not optimal, and I’ve asked them, can we combine this? But…
113 00:15:06.320 ⇒ 00:15:18.710 Amber Lin: I know we’re trying to make a new platform, right? If we have the platform, the forms would just directly go into that, so we don’t want to do extra work that might be replaced.
114 00:15:18.710 ⇒ 00:15:27.460 Amber Lin: soon, because it does take a bit of effort to… we need to make a new thing if we’re gonna combine them. But essentially, this is the…
115 00:15:27.900 ⇒ 00:15:43.700 Amber Lin: This is the add form, so we’ll just add name, select inspector or technician, select the branch, and then the zip code, and you can separate by commas. And I know there was a few feedback that was coming in, and this is delete.
116 00:15:44.030 ⇒ 00:15:46.210 Amber Lin: And this is update.
117 00:15:46.620 ⇒ 00:15:53.889 Amber Lin: I think specifically, they want feedback on the update form, because it might be a little bit confusing. So…
118 00:15:55.390 ⇒ 00:15:57.860 Amber Lin: In order to update
119 00:15:58.280 ⇒ 00:16:06.380 Amber Lin: we can’t just enter in one zip, because essentially what we’re entering in is this person’s
120 00:16:06.730 ⇒ 00:16:16.240 Amber Lin: all of their new assignments after the update has been changed. Say we added the zip
121 00:16:16.830 ⇒ 00:16:25.389 Amber Lin: 678613. We have to enter all the other zips that this person is.
122 00:16:25.390 ⇒ 00:16:26.589 JanieceGarcia: Going to be running.
123 00:16:26.590 ⇒ 00:16:27.280 Amber Lin: Yeah.
124 00:16:27.510 ⇒ 00:16:28.060 JanieceGarcia: Yep.
125 00:16:28.270 ⇒ 00:16:41.540 Amber Lin: Yeah, and if we just want to add one zip, of course, we’ll just use the add form, but the update, will just… because we’re doing add and delete in one go, it’s just a little bit more complicated.
126 00:16:41.930 ⇒ 00:16:42.580 JanieceGarcia: Right.
127 00:16:42.580 ⇒ 00:16:49.400 Amber Lin: No, and I think… I mean, I think that was good. Like, we had talked about it last time. We would… we just want to make sure that it’s clear.
128 00:16:49.400 ⇒ 00:16:55.010 JanieceGarcia: That they need to add all the zip codes We need to have assigned.
129 00:16:56.370 ⇒ 00:16:59.130 JanieceGarcia: Enter all zip codes you want assigned.
130 00:17:00.210 ⇒ 00:17:12.089 JanieceGarcia: Any zip you do… you don’t include will be removed. Correct. Updates replace the current list. It’s a full overwrite, not an add-on. Yeah, I mean, that’s very clear.
131 00:17:12.260 ⇒ 00:17:12.950 Amber Lin: Okay.
132 00:17:12.950 ⇒ 00:17:15.099 JanieceGarcia: And we can’t use this yet, right? We don’t have.
133 00:17:15.109 ⇒ 00:17:24.079 Amber Lin: We can, we can. I can just share these links with you, we can already use it, and that’s why I wanted to test with you. Is there…
134 00:17:24.399 ⇒ 00:17:33.349 Amber Lin: a person we want to test… actually, let me go test Tricia. I know we added it on the spreadsheet, but,
135 00:17:36.999 ⇒ 00:17:38.139 Amber Lin: Golden?
136 00:17:38.869 ⇒ 00:17:41.059 Amber Lin: Gordon? Is it an R in her name?
137 00:17:41.060 ⇒ 00:17:41.929 JanieceGarcia: Gordon, yeah.
138 00:17:41.930 ⇒ 00:17:42.550 Amber Lin: Okay.
139 00:17:42.550 ⇒ 00:17:43.510 JanieceGarcia: Krisha Gordon.
140 00:17:43.710 ⇒ 00:17:47.980 Amber Lin: Res… Okay,
141 00:17:49.750 ⇒ 00:17:56.480 Amber Lin: Let me see what the current database returns. If not, I can test and add all the zips that you sent me.
142 00:17:56.660 ⇒ 00:17:58.140 Amber Lin: And I’ll add her there.
143 00:18:02.190 ⇒ 00:18:04.919 Amber Lin: What zip codes does…
144 00:18:11.340 ⇒ 00:18:12.520 Amber Lin: Cover…
145 00:18:16.420 ⇒ 00:18:24.370 Amber Lin: Yeah. I’ll go test this, and then let me know if there’s any other new persons we want to add.
146 00:18:24.700 ⇒ 00:18:25.689 Amber Lin: And… I do.
147 00:18:25.690 ⇒ 00:18:26.250 JanieceGarcia: have one.
148 00:18:26.250 ⇒ 00:18:28.109 Amber Lin: Okay.
149 00:18:34.180 ⇒ 00:18:35.450 JanieceGarcia: Let me find out.
150 00:19:22.270 ⇒ 00:19:24.580 JanieceGarcia: And try to leave everything open.
151 00:19:32.760 ⇒ 00:19:34.890 JanieceGarcia: There we go, College Station Update.
152 00:19:35.110 ⇒ 00:19:39.450 JanieceGarcia: Could you please update the College Station tab for our landscape inspectors?
153 00:19:45.550 ⇒ 00:19:53.099 JanieceGarcia: So, we are removing an inspector, and then we need to add inspectors.
154 00:19:55.830 ⇒ 00:20:01.449 Amber Lin: Can you send a screenshot or forward me the message so I can see what form we need to use?
155 00:20:14.100 ⇒ 00:20:15.859 JanieceGarcia: Pull up mine.
156 00:20:17.500 ⇒ 00:20:23.450 JanieceGarcia: I can make sure… Landscape and tree.
157 00:20:29.570 ⇒ 00:20:30.400 JanieceGarcia: So…
158 00:20:47.650 ⇒ 00:20:52.089 JanieceGarcia: Tuesdays, and Steve on Thursday.
159 00:21:01.490 ⇒ 00:21:02.390 JanieceGarcia: student.
160 00:21:11.260 ⇒ 00:21:12.420 JanieceGarcia: Studies.
161 00:21:50.490 ⇒ 00:21:54.889 JanieceGarcia: And then I do have one for Kim Free, because Kim Free inspectors are not coming up.
162 00:21:55.360 ⇒ 00:21:56.020 Amber Lin: Okay.
163 00:21:56.650 ⇒ 00:22:00.690 JanieceGarcia: I wanted to ask. That was the question that… We were asking.
164 00:23:22.550 ⇒ 00:23:24.600 Amber Lin: Did you forward me the email?
165 00:23:25.980 ⇒ 00:23:31.349 Amber Lin: Okay, let me see… Caller station…
166 00:23:32.700 ⇒ 00:23:33.260 Amber Lin: Okay.
167 00:23:35.270 ⇒ 00:23:40.860 Amber Lin: All landscaping services… Okay.
168 00:23:40.990 ⇒ 00:23:46.490 Amber Lin: How do we specify that Hank only has Tuesdays and Thursdays?
169 00:23:47.540 ⇒ 00:23:49.020 JanieceGarcia: There’s a block in there.
170 00:23:49.280 ⇒ 00:23:53.100 JanieceGarcia: There is a block on his schedule.
171 00:23:53.910 ⇒ 00:23:58.500 Amber Lin: Oh, I, I mean, when we enter it into AND…
172 00:24:00.430 ⇒ 00:24:04.159 JanieceGarcia: I don’t know if we can add, like, a little note?
173 00:24:04.780 ⇒ 00:24:05.470 Amber Lin: Hmm.
174 00:24:06.050 ⇒ 00:24:09.230 JanieceGarcia: Can we do, maybe if we’re updating…
175 00:24:14.420 ⇒ 00:24:18.580 JanieceGarcia: Because Hank runs… Austin leads.
176 00:24:20.510 ⇒ 00:24:27.220 JanieceGarcia: So, I don’t know… Because this would definitely be adding to all of his Austin zip codes.
177 00:24:28.220 ⇒ 00:24:29.060 Amber Lin: Yeah. As well.
178 00:24:29.060 ⇒ 00:24:30.060 JanieceGarcia: plus Steven.
179 00:24:31.190 ⇒ 00:24:39.260 Amber Lin: Yeah, I was thinking, because I don’t want to update their name into Only Schedule for Tuesdays, because I think he has other days available for other…
180 00:24:39.520 ⇒ 00:24:39.860 JanieceGarcia: Right.
181 00:24:39.860 ⇒ 00:24:40.840 Amber Lin: codes, right?
182 00:24:41.590 ⇒ 00:24:44.789 Amber Lin: Let me see if I can…
183 00:24:45.030 ⇒ 00:24:49.370 Amber Lin: So let me first add a ticket to create a notes section.
184 00:24:49.780 ⇒ 00:24:52.090 Amber Lin: Oh no, my computer froze.
185 00:24:52.570 ⇒ 00:24:53.630 JanieceGarcia: Oh, no.
186 00:24:53.630 ⇒ 00:24:58.120 Amber Lin: I think I’m switching tabs too much, let me pause.
187 00:24:58.120 ⇒ 00:24:59.730 JanieceGarcia: Too fast for it, Amber.
188 00:25:01.600 ⇒ 00:25:03.509 Amber Lin: Okay.
189 00:25:04.560 ⇒ 00:25:11.270 Amber Lin: Let’s see… Okay, it’s stuck. Anyways, so I’ll… I’ll test it out,
190 00:25:12.960 ⇒ 00:25:18.979 Amber Lin: So, for all the… is that for all the College Station zips?
191 00:25:20.130 ⇒ 00:25:20.780 Amber Lin: Okay.
192 00:25:21.000 ⇒ 00:25:25.939 JanieceGarcia: Yep, all of them. Okay. Because we lost our residential landscape… landscaper.
193 00:25:26.220 ⇒ 00:25:34.810 Amber Lin: Oh, and they are doing… They’re doing both residential and commercial?
194 00:25:35.090 ⇒ 00:25:35.810 JanieceGarcia: Huh?
195 00:25:36.370 ⇒ 00:25:37.080 Amber Lin: Okay.
196 00:25:38.620 ⇒ 00:25:43.850 Amber Lin: And removing John… okay, this will be a good test case, so I’ll let…
197 00:25:44.180 ⇒ 00:25:49.079 Amber Lin: I’ll create the case for it, and then we’ll test it, and hopefully we have the result by tomorrow.
198 00:25:49.800 ⇒ 00:25:50.570 JanieceGarcia: Perfect.
199 00:25:50.570 ⇒ 00:25:51.180 Amber Lin: Alright.
200 00:25:51.580 ⇒ 00:25:55.980 Amber Lin: I think that is all. Any other things on your mind?
201 00:25:57.960 ⇒ 00:26:04.800 JanieceGarcia: No, I’m definitely… my focus right now has been the new hires, and then, of course,
202 00:26:04.930 ⇒ 00:26:09.749 JanieceGarcia: Free setting, that’s what we’re getting ready for the upcoming month that we’re already in.
203 00:26:09.750 ⇒ 00:26:16.580 Amber Lin: And it’s also equally as important for the newcomers to know about Andy, so even if you’re not working on the feedback, it’s the same.
204 00:26:16.950 ⇒ 00:26:31.780 JanieceGarcia: Right, exactly, and what I did, for today with my working session… of course, I have the ones that we had talked about last Thursday, so I have Cecilia, Leslie… well, Cecilia’s on PTO, but I have Leslie, Patricia, and Monty Cruz, the ones that.
205 00:26:31.780 ⇒ 00:26:32.220 Amber Lin: It’s cousin.
206 00:26:32.220 ⇒ 00:26:46.040 JanieceGarcia: the lawn side. I have them in the working session, and I went ahead and added the new hires that I’m working with this week, so that way they can see it, and actually go through all of that as well. Okay.
207 00:26:47.630 ⇒ 00:26:48.150 JanieceGarcia: Nope.
208 00:26:49.480 ⇒ 00:26:51.790 JanieceGarcia: And that I’m doing at 2.
209 00:26:52.180 ⇒ 00:26:53.840 Amber Lin: Okay, awesome.
210 00:26:57.040 ⇒ 00:26:57.980 Amber Lin: Great.
211 00:26:58.930 ⇒ 00:27:03.240 JanieceGarcia: Let’s see… Some mite issues…
212 00:27:05.600 ⇒ 00:27:07.739 JanieceGarcia: Quite a bit still in here.
213 00:27:07.740 ⇒ 00:27:08.280 Amber Lin: Yeah.
214 00:27:30.170 ⇒ 00:27:38.510 JanieceGarcia: I think it’s funny how we have two different types of people, so somebody that wants just a straight yes or no, and then the other ones that want…
215 00:27:38.510 ⇒ 00:27:41.929 Amber Lin: He’s like, can you tell me how this is done in 1, 2, 3, 4, 5?
216 00:27:41.930 ⇒ 00:27:45.460 JanieceGarcia: Or, like, this one with Brian.
217 00:27:45.600 ⇒ 00:27:51.129 JanieceGarcia: do we… does ABC offer monthly residential pest treatments for residential properties?
218 00:27:51.310 ⇒ 00:27:56.250 JanieceGarcia: And it lists our quarterly, every other month, annual, on-demand, and how they work.
219 00:27:56.740 ⇒ 00:28:01.420 JanieceGarcia: And he said, should have simply responded, no, ABC does not offer.
220 00:28:01.420 ⇒ 00:28:06.540 Amber Lin: It validly did not give him the answers, so…
221 00:28:06.540 ⇒ 00:28:09.239 JanieceGarcia: Hi! I’m like, the answer was right there! No!
222 00:28:12.300 ⇒ 00:28:18.489 Amber Lin: It’s funny seeing their personalities, and also how they type, and also what they want. It was very interesting.
223 00:28:18.690 ⇒ 00:28:21.919 JanieceGarcia: Telling you, different types of personalities.
224 00:28:21.920 ⇒ 00:28:37.620 Amber Lin: Yeah. Oh, I remember the one from Eloy just yesterday. Is there a list of Spanish-speaking inspectors? Like, do we have a list for that? If we do, like, I think right now with this zip code database, it’ll be a lot easier to add that in.
225 00:28:38.680 ⇒ 00:28:46.850 JanieceGarcia: We don’t. I know we do for the technicians, but Spanish-speaking inspectors?
226 00:28:47.270 ⇒ 00:28:48.050 Amber Lin: Hmm.
227 00:28:48.460 ⇒ 00:28:49.160 JanieceGarcia: No.
228 00:28:49.590 ⇒ 00:28:53.070 Amber Lin: I mean, even the technicians could be helpful.
229 00:28:54.120 ⇒ 00:28:55.750 JanieceGarcia: We do have technicians.
230 00:28:55.750 ⇒ 00:28:56.440 Amber Lin: Oh.
231 00:28:56.570 ⇒ 00:29:00.670 Amber Lin: If you can forward me that, I can at least put it in the backlog about that.
232 00:29:00.670 ⇒ 00:29:03.119 JanieceGarcia: It’s actually on one of our meals.
233 00:29:16.040 ⇒ 00:29:17.930 JanieceGarcia: Skills in session.
234 00:29:22.150 ⇒ 00:29:23.930 JanieceGarcia: To remember where it’s at.
235 00:29:25.670 ⇒ 00:29:27.380 JanieceGarcia: I know where it’s at.
236 00:29:27.780 ⇒ 00:29:29.040 JanieceGarcia: On the directory.
237 00:29:33.890 ⇒ 00:29:36.080 JanieceGarcia: Yeah, it’s on the pest directory.
238 00:29:38.360 ⇒ 00:29:41.390 JanieceGarcia: It’s funny, because we have a slim column.
239 00:29:42.850 ⇒ 00:29:50.420 JanieceGarcia: And a Spanish column. And that means exactly that. Are they slim enough to be able to go in attics or crawl spaces?
240 00:29:51.460 ⇒ 00:29:53.550 Amber Lin: So mighty.
241 00:29:54.450 ⇒ 00:29:55.080 Amber Lin: Pardon?
242 00:30:03.410 ⇒ 00:30:09.759 Amber Lin: Okay, so I’ll note that it’s in the pest directory. Alright, thank you so much.
243 00:30:10.090 ⇒ 00:30:10.980 Amber Lin: I’ll see you tomorrow.
244 00:30:10.980 ⇒ 00:30:12.339 JanieceGarcia: Okay, bye.
245 00:30:12.700 ⇒ 00:30:13.570 Amber Lin: Bye!