Meeting Title: ABC Standup Date: 2025-09-29 Meeting participants: Samuel Roberts, Amber Lin
WEBVTT
1 00:01:54.730 ⇒ 00:01:55.870 Amber Lin: Hi there.
2 00:01:56.400 ⇒ 00:01:57.720 Samuel Roberts: Hey, how are you?
3 00:01:58.370 ⇒ 00:01:59.749 Amber Lin: Pretty good.
4 00:02:00.180 ⇒ 00:02:10.649 Amber Lin: Let’s see… today, okay How are you? You sound a little bit tired.
5 00:02:10.860 ⇒ 00:02:13.610 Samuel Roberts: I’m a little congested, I think I’m coming down with something.
6 00:02:13.610 ⇒ 00:02:14.210 Amber Lin: kept getting…
7 00:02:14.210 ⇒ 00:02:15.890 Samuel Roberts: worse and worse, so I’m just like…
8 00:02:15.890 ⇒ 00:02:17.050 Amber Lin: Oh, no, I see.
9 00:02:17.050 ⇒ 00:02:17.710 Samuel Roberts: Yeah.
10 00:02:18.170 ⇒ 00:02:20.270 Samuel Roberts: And I thought it was allergies at first, but…
11 00:02:20.270 ⇒ 00:02:20.790 Amber Lin: Huh.
12 00:02:22.320 ⇒ 00:02:24.750 Amber Lin: Normally, my allergies are just, like, runny…
13 00:02:24.750 ⇒ 00:02:27.710 Samuel Roberts: nose, this is very congested.
14 00:02:27.880 ⇒ 00:02:33.859 Amber Lin: Oh gosh, it is flu season, I see the flu shots pop up everywhere, haven’t got it yet.
15 00:02:34.200 ⇒ 00:02:36.310 Amber Lin: I should. Yeah.
16 00:02:37.250 ⇒ 00:02:40.079 Samuel Roberts: Literally, it’s just the congestion, nothing else yet, so…
17 00:02:41.350 ⇒ 00:02:47.859 Amber Lin: Hopefully. I think, on your end, I just want to ask about the transcripts.
18 00:02:47.860 ⇒ 00:02:50.339 Samuel Roberts: Yeah, that’s what I was digging into this morning.
19 00:02:50.510 ⇒ 00:02:53.400 Samuel Roberts: I have been able to identify
20 00:02:53.520 ⇒ 00:02:59.120 Samuel Roberts: I think the issue I was having before was getting the actual agent IDs that 8x8 recognizes.
21 00:02:59.250 ⇒ 00:03:03.730 Samuel Roberts: And so I was able to run a script that just went through all users and found Janice.
22 00:03:03.900 ⇒ 00:03:10.620 Samuel Roberts: And found her agent ID, and that was it, like, literally just before this is what I was working on, in between other stand-ups.
23 00:03:10.950 ⇒ 00:03:13.319 Samuel Roberts: I got a… a transcript.
24 00:03:13.620 ⇒ 00:03:20.990 Samuel Roberts: It’s… I’m looking at it now, it’s okay, it doesn’t really filter by… who’s talking?
25 00:03:21.530 ⇒ 00:03:23.270 Amber Lin: Oh, interesting.
26 00:03:23.270 ⇒ 00:03:25.520 Samuel Roberts: Yeah, if you want, I can share my screen if you want to see what I just pulled out.
27 00:03:25.520 ⇒ 00:03:26.589 Amber Lin: Yeah, yeah, totally.
28 00:03:27.130 ⇒ 00:03:32.009 Samuel Roberts: is, go back to the close to school.
29 00:03:37.890 ⇒ 00:03:39.169 Samuel Roberts: That’s the wrong cursor.
30 00:03:39.990 ⇒ 00:03:41.680 Samuel Roberts: That’s the wrong cursor. Stop it.
31 00:03:42.270 ⇒ 00:03:47.819 Samuel Roberts: Once again, there… That’s the cursor I want to share. Cool, okay.
32 00:03:48.060 ⇒ 00:03:50.849 Samuel Roberts: So, basically what happens is,
33 00:03:51.300 ⇒ 00:03:54.229 Samuel Roberts: I don’t think you were on the call with 8x8 when they walked us through it, but…
34 00:03:54.230 ⇒ 00:03:54.710 Amber Lin: -
35 00:03:54.710 ⇒ 00:04:00.340 Samuel Roberts: The steps are, I have to, like, get an API… or I have the API key.
36 00:04:00.710 ⇒ 00:04:09.949 Samuel Roberts: I have to get a token, so it doesn’t, you know, I can’t just use that API key, so I have to make a first call. Then, what I’m doing right now is getting all… the list of all the users.
37 00:04:10.290 ⇒ 00:04:14.690 Samuel Roberts: Pulling out their user reference, so for Janice, that’s number 7.
38 00:04:15.190 ⇒ 00:04:16.050 Amber Lin: Mmm.
39 00:04:16.339 ⇒ 00:04:18.019 Samuel Roberts: In that list.
40 00:04:18.019 ⇒ 00:04:20.629 Amber Lin: Wow, these are just words.
41 00:04:20.940 ⇒ 00:04:22.550 Samuel Roberts: Yeah, so in that list, I get this…
42 00:04:23.110 ⇒ 00:04:29.449 Samuel Roberts: We can then call to get all her interactions, and then… oh, you can’t see this, hold on, let me share the other thing.
43 00:04:29.800 ⇒ 00:04:36.470 Samuel Roberts: And then, so basically, I call that, I then have to say, find the interactions, which in this case was just a transcript.
44 00:04:36.610 ⇒ 00:04:41.770 Samuel Roberts: Download that, or… hold on, not just download it. Tell the system I want to download that.
45 00:04:43.170 ⇒ 00:04:47.929 Samuel Roberts: Check the status, wait for it to be done, download a zip file, export a zip file.
46 00:04:48.610 ⇒ 00:04:49.570 Amber Lin: Mmm.
47 00:04:49.570 ⇒ 00:04:53.180 Samuel Roberts: And then this is all I got, was a bunch of words.
48 00:04:53.410 ⇒ 00:04:56.120 Samuel Roberts: A summary of that part… that chunk.
49 00:04:57.500 ⇒ 00:05:00.579 Samuel Roberts: And then another bunch of words, and a summary of that chunk. So…
50 00:05:00.960 ⇒ 00:05:04.559 Samuel Roberts: Before, I was able to get better transcripts out.
51 00:05:05.050 ⇒ 00:05:06.790 Samuel Roberts: I’m not sure…
52 00:05:08.530 ⇒ 00:05:21.279 Samuel Roberts: where to look for that yet, but I will continue looking. This is still something, we can kind of read it and see, and at least compare to Andy a little bit, maybe, and maybe do some analysis on it, but without knowing who’s talking every time.
53 00:05:21.880 ⇒ 00:05:22.570 Amber Lin: Yeah.
54 00:05:22.980 ⇒ 00:05:27.630 Samuel Roberts: a little unhealthy, but I’m getting there. It’s just… That whole process was, like…
55 00:05:28.780 ⇒ 00:05:33.859 Samuel Roberts: Not trivial to get one transcript, but as long as I can identify a bunch of them, I can download them all at once, so…
56 00:05:34.370 ⇒ 00:05:35.040 Amber Lin: Okay.
57 00:05:35.500 ⇒ 00:05:39.749 Samuel Roberts: I will probably start doing that, but I wanted to find ones that were better than this, so I’m gonna keep looking.
58 00:05:40.170 ⇒ 00:05:53.660 Amber Lin: Yeah, I agree. I mean, I remember when they sent me a few transcripts, let me see if I can send you that. The ones they download directly from their 8x8 interface was pretty good.
59 00:05:54.130 ⇒ 00:05:54.470 Samuel Roberts: Yeah.
60 00:05:54.470 ⇒ 00:05:57.440 Amber Lin: And I was able to find those… yeah, let me…
61 00:05:57.440 ⇒ 00:06:00.830 Samuel Roberts: I also had some transcripts in here that I thought were better.
62 00:06:02.260 ⇒ 00:06:04.720 Samuel Roberts: I don’t know where that’s stored in.
63 00:06:17.810 ⇒ 00:06:19.980 Samuel Roberts: Okay, yeah, here’s what I got before.
64 00:06:20.840 ⇒ 00:06:25.010 Samuel Roberts: Very good.
65 00:06:27.180 ⇒ 00:06:29.809 Samuel Roberts: But when I first went to this other interaction thing.
66 00:06:31.080 ⇒ 00:06:36.010 Samuel Roberts: I was able to get this kind of transcript data, which at least goes back and forth between channel 0
67 00:06:36.220 ⇒ 00:06:37.570 Samuel Roberts: In Panel 1.
68 00:06:37.570 ⇒ 00:06:40.419 Amber Lin: Yeah, that at least is, like, different people.
69 00:06:40.420 ⇒ 00:06:45.419 Samuel Roberts: Yeah, and I don’t know why this one isn’t giving me that, so they must do some other processing on it, because there’s no…
70 00:06:47.100 ⇒ 00:06:49.129 Samuel Roberts: These are all channel zero. This is not…
71 00:06:53.230 ⇒ 00:06:55.129 Samuel Roberts: But I gotta figure that out.
72 00:06:55.130 ⇒ 00:07:11.949 Amber Lin: I mean, there is a channel zero there. It does go words, and it does do the summary after the words, so I feel like the words are just individual context, and then that line, would be, say, Janiece, and then the other line…
73 00:07:11.950 ⇒ 00:07:13.050 Samuel Roberts: I’m Selena.
74 00:07:13.500 ⇒ 00:07:18.400 Samuel Roberts: Hi, this is Janice with ABC Commercial Services Track and Cleaning. Hi, how are you? Good, good.
75 00:07:18.400 ⇒ 00:07:20.030 Amber Lin: Oh!
76 00:07:20.290 ⇒ 00:07:21.909 Samuel Roberts: It’s just, it’s chunk of it, you know?
77 00:07:22.580 ⇒ 00:07:23.909 Samuel Roberts: I can’t figure out where I can get.
78 00:07:24.060 ⇒ 00:07:27.319 Samuel Roberts: Something more like this that goes channel by channel.
79 00:07:27.320 ⇒ 00:07:36.659 Amber Lin: I see, yeah. I also have a feeling that the one we just saw is only Janiece’s words chunked together, that’s not gonna be very helpful.
80 00:07:38.430 ⇒ 00:07:40.660 Amber Lin: That one didn’t have… it’s just…
81 00:07:41.430 ⇒ 00:07:45.470 Amber Lin: This… this excludes all the client.
82 00:07:45.470 ⇒ 00:07:48.549 Samuel Roberts: No, it hasn’t. How are you? I’m good, I was giving you… Oh, you’re right.
83 00:07:48.550 ⇒ 00:07:49.360 Amber Lin: Yeah.
84 00:07:50.450 ⇒ 00:07:53.710 Amber Lin: That’s Janiece asking, how are you? So I don’t know if that would help.
85 00:07:53.710 ⇒ 00:08:01.060 Samuel Roberts: Oh, I thought that was back and forth, good, good. Oh, you’re right, good catch. So there’s a channel 0, or channel 1 missing here completely. Okay.
86 00:08:01.060 ⇒ 00:08:01.830 Amber Lin: Yeah.
87 00:08:03.720 ⇒ 00:08:05.930 Samuel Roberts: Good catch. I hadn’t even dug that far in yet.
88 00:08:06.130 ⇒ 00:08:14.400 Samuel Roberts: I was thinking this was… okay, so that’s… that’s… I will keep digging. Maybe it’s just this one. I gotta inspect this transcript specifically and see if I can get it the other way I got it.
89 00:08:15.560 ⇒ 00:08:18.190 Samuel Roberts: But, yeah, that’s all I’m working on.
90 00:08:18.340 ⇒ 00:08:20.809 Samuel Roberts: Hoping to get more progress today. I had a lot of, like.
91 00:08:21.180 ⇒ 00:08:23.890 Samuel Roberts: other stuff going on Friday internally, like filtering.
92 00:08:23.890 ⇒ 00:08:25.140 Amber Lin: Yeah, it makes sense.
93 00:08:25.720 ⇒ 00:08:28.820 Samuel Roberts: But this is where I’m working on probably today for the most part, so…
94 00:08:28.820 ⇒ 00:08:29.530 Amber Lin: Okay.
95 00:08:30.620 ⇒ 00:08:31.929 Amber Lin: Sounds good.
96 00:08:32.490 ⇒ 00:08:39.200 Amber Lin: And then… Casey and Mustaf is not here. Are they on holiday?
97 00:08:39.710 ⇒ 00:08:43.349 Samuel Roberts: AC is gone, for 3 days.
98 00:08:43.350 ⇒ 00:08:45.420 Amber Lin: Oh, my bad, I forgot.
99 00:08:45.680 ⇒ 00:08:47.010 Samuel Roberts: And then… Okay.
100 00:08:47.340 ⇒ 00:08:50.420 Samuel Roberts: Mustafa? I don’t… I was…
101 00:08:50.420 ⇒ 00:08:56.819 Amber Lin: on, but I just didn’t… I don’t think I invited him to this meeting. But if I need anything, I will ask him.
102 00:08:56.820 ⇒ 00:08:59.809 Samuel Roberts: Yeah, no, he’s technically on the meeting, but he didn’t find, so…
103 00:08:59.810 ⇒ 00:09:01.310 Amber Lin: That’s okay, that’s okay.
104 00:09:02.990 ⇒ 00:09:03.630 Amber Lin: Alright.
105 00:09:03.630 ⇒ 00:09:04.900 Samuel Roberts: Yeah. That’s all I got.
106 00:09:07.400 ⇒ 00:09:12.529 Amber Lin: Sounds good. I’ll talk to you tomorrow, then. I’ll ask you if I need any help on anything.
107 00:09:12.830 ⇒ 00:09:16.430 Samuel Roberts: Yeah, let me know, I’ll hopefully get some progress that I can update you on, but…
108 00:09:17.450 ⇒ 00:09:20.510 Samuel Roberts: We’ll see. We’ll see how this goes. Yeah, sounds good. Okay, cool.
109 00:09:20.680 ⇒ 00:09:21.870 Amber Lin: Alrighty. Bye!
110 00:09:22.170 ⇒ 00:09:23.160 Samuel Roberts: Bye.