Meeting Title: ABC Project Testing Sync Date: 2025-09-17 Meeting participants: read.ai meeting notes, JanieceGarcia, Amber Lin, ShannonMartinez
WEBVTT
1 00:02:15.050 ⇒ 00:02:16.060 JanieceGarcia: Hi, Amber!
2 00:02:16.060 ⇒ 00:02:17.020 Amber Lin: So…
3 00:02:17.530 ⇒ 00:02:18.280 JanieceGarcia: How are you?
4 00:02:19.300 ⇒ 00:02:23.060 Amber Lin: Pretty good. I’m getting my midday sleepiness.
5 00:02:23.280 ⇒ 00:02:24.220 JanieceGarcia: -Oh.
6 00:02:25.610 ⇒ 00:02:26.789 JanieceGarcia: That’s no fun.
7 00:02:26.900 ⇒ 00:02:28.839 JanieceGarcia: Cause it’s, what, around noon there?
8 00:02:28.840 ⇒ 00:02:30.440 Amber Lin: Yeah, it’s 1230.
9 00:02:32.640 ⇒ 00:02:33.390 JanieceGarcia: Bye.
10 00:02:33.390 ⇒ 00:02:37.470 Amber Lin: I got my Thai tea from yesterday, so some caffeine.
11 00:02:38.640 ⇒ 00:02:41.060 JanieceGarcia: That’s too funny.
12 00:02:41.190 ⇒ 00:02:46.920 Amber Lin: Hmm. I have some good news. So, the zip code database is in testing.
13 00:02:46.970 ⇒ 00:02:48.360 JanieceGarcia: Okay.
14 00:02:48.760 ⇒ 00:03:00.530 Amber Lin: And then… Let’s see… we added the pest directory, because people were asking some questions about managers.
15 00:03:02.190 ⇒ 00:03:14.939 Amber Lin: And then on the zip code database, who do you think should test it? Because we don’t want everyone to use it, because it might not be good yet. So I’m saying, like, I can test it, you can test it, who else?
16 00:03:15.220 ⇒ 00:03:15.989 Amber Lin: Should we give…
17 00:03:15.990 ⇒ 00:03:19.929 JanieceGarcia: Tara, I think Yvette would really say, like, Tara.
18 00:03:20.110 ⇒ 00:03:21.990 Amber Lin: Would be a good one, too.
19 00:03:22.070 ⇒ 00:03:23.020 JanieceGarcia: To test?
20 00:03:24.700 ⇒ 00:03:25.610 JanieceGarcia: as well.
21 00:03:25.610 ⇒ 00:03:29.750 Amber Lin: Let me let them know .
22 00:03:34.700 ⇒ 00:03:40.870 JanieceGarcia: We lost our receptionist here, so I’m sitting… Up front, so just FYI.
23 00:03:43.980 ⇒ 00:03:45.650 JanieceGarcia: Helping the teams out.
24 00:03:46.270 ⇒ 00:03:46.980 Amber Lin: Hmm.
25 00:03:47.150 ⇒ 00:03:47.990 JanieceGarcia: Teamwork.
26 00:03:48.170 ⇒ 00:03:49.510 Amber Lin: Is it really busy?
27 00:03:50.780 ⇒ 00:03:53.860 JanieceGarcia: You know, since we’ve moved to the new building, it’s been really busy.
28 00:03:54.170 ⇒ 00:03:54.790 Amber Lin: Boom!
29 00:03:55.160 ⇒ 00:03:57.000 JanieceGarcia: We get a lot more traffic.
30 00:03:57.230 ⇒ 00:04:00.519 Amber Lin: Interesting! Is it because people see the new building?
31 00:04:01.410 ⇒ 00:04:04.240 JanieceGarcia: I don’t know, because we were off the highway before.
32 00:04:07.010 ⇒ 00:04:08.049 JanieceGarcia: I don’t know.
33 00:04:08.230 ⇒ 00:04:10.790 JanieceGarcia: Maybe they just look at it different.
34 00:04:11.970 ⇒ 00:04:16.519 Amber Lin: Interesting. It looks… it looks newer, so they think, oh, I’ll call this place.
35 00:04:16.870 ⇒ 00:04:17.560 JanieceGarcia: Yep,
36 00:04:18.950 ⇒ 00:04:21.780 JanieceGarcia: That’s what I’m thinking. I’m like, we’re a shiny new…
37 00:04:21.920 ⇒ 00:04:25.869 JanieceGarcia: Silver Star. Gold star. Gold star.
38 00:04:27.170 ⇒ 00:04:34.959 Amber Lin: Okay, I saw that there was some stuff about the inspectors, let’s talk about that first, and then we can go through the kiosk tickets.
39 00:04:35.180 ⇒ 00:04:50.100 JanieceGarcia: Yes, the inspectors. So I know last week, whenever you and I had met, we were, we had those updates, and Tricia was a huge one, because she was showing on all the lawn things, but she wasn’t showing on the pest.
40 00:04:50.420 ⇒ 00:04:58.770 JanieceGarcia: And I had sent that email over. She’s covering all Corpus Christi. She’s able to do… she’s the backup to…
41 00:04:59.420 ⇒ 00:05:01.410 JanieceGarcia: Michael and Larry.
42 00:05:02.410 ⇒ 00:05:05.380 JanieceGarcia: But she’s still not… Showing.
43 00:05:07.250 ⇒ 00:05:15.759 Amber Lin: Yeah, let me confirm. I think I might have… might have updated the wrong sheet, so let me confirm on that, and then we’ll fix that today.
44 00:05:16.160 ⇒ 00:05:16.730 JanieceGarcia: Okay.
45 00:05:20.550 ⇒ 00:05:25.109 Amber Lin: How is lawn and home improvement testing going?
46 00:05:25.530 ⇒ 00:05:29.839 JanieceGarcia: So, I did have a working session today with,
47 00:05:30.780 ⇒ 00:05:43.159 JanieceGarcia: mechanical and home improvement, I brought in Scott Glandin, who has been testing the home improvement side. Great feedback on that from
48 00:05:43.650 ⇒ 00:05:47.240 JanieceGarcia: the mechanical CSR, her name’s Lauren.
49 00:05:47.640 ⇒ 00:05:52.989 Amber Lin: But she said that she wasn’t really using it for mechanical, but she’s going to now.
50 00:05:53.010 ⇒ 00:05:59.620 JanieceGarcia: Cause she… she was one that was thinking, oh, well, I know everything in mechanical, so I’m not gonna…
51 00:06:00.070 ⇒ 00:06:01.599 JanieceGarcia: I don’t need to ask questions.
52 00:06:02.890 ⇒ 00:06:10.969 JanieceGarcia: But, of course, we played a call. We were able to go through it, see, talk through it, figure out, okay, well, you might have known
53 00:06:11.150 ⇒ 00:06:30.830 JanieceGarcia: the answers to this, but truly, where can we ask Andy? And so, we did walk through that as well. Scott gave really good feedback. He said that if he… if it’s slower calls and he doesn’t have any questions himself right then and there, what he’s doing is paying attention to their group chat.
54 00:06:31.470 ⇒ 00:06:39.999 JanieceGarcia: And if somebody asks a question in their group chat, he’s putting that into Andy to make sure that it’s giving the right stuff.
55 00:06:40.510 ⇒ 00:06:46.179 JanieceGarcia: So, he is definitely testing it. He’s also one that I’ve noticed on your,
56 00:06:46.460 ⇒ 00:06:50.830 JanieceGarcia: usage report that he is up there in usage, so…
57 00:06:52.240 ⇒ 00:06:55.149 JanieceGarcia: And it’s him and Lauren, those two.
58 00:06:55.150 ⇒ 00:06:57.269 Amber Lin: Yeah, I see their names pretty often.
59 00:06:59.710 ⇒ 00:07:18.320 JanieceGarcia: So that’s why I brought them into the working session, was because I knew they were big testers. And Lauren is not just mechanical, she’s also now overflow for pests. And she said that she’s using it more on the pest side, but it’s definitely helped her out, and it’s given her right information. So that’s really good to know.
60 00:07:19.410 ⇒ 00:07:20.200 Amber Lin: I see.
61 00:07:20.280 ⇒ 00:07:39.660 Amber Lin: Okay, that sounds awesome. I have a few triages I want to go through. I just want to ask you, because it’s more like, oh, do we have it? Is this true? And if it’s true, then our team can go do it. It’s faster than I assign it to you, and you assign it back to me, since we’re all here already.
62 00:07:39.870 ⇒ 00:07:48.300 Amber Lin: The first one for Brian, we don’t… do we offer monthly residential pest treatment programs?
63 00:07:48.880 ⇒ 00:07:49.530 JanieceGarcia: -
64 00:07:50.030 ⇒ 00:07:52.460 Amber Lin: Okay. So, no.
65 00:07:53.060 ⇒ 00:07:53.820 Amber Lin: Mmm…
66 00:07:54.750 ⇒ 00:07:55.440 JanieceGarcia: Right.
67 00:07:56.750 ⇒ 00:07:58.650 Amber Lin: Is that… We can’t…
68 00:07:58.650 ⇒ 00:08:05.289 JanieceGarcia: And maybe I need to rephrase that, because we can, we don’t want to, because it’s not…
69 00:08:05.290 ⇒ 00:08:06.000 Amber Lin: Mmm.
70 00:08:06.000 ⇒ 00:08:06.900 JanieceGarcia: feet.
71 00:08:09.820 ⇒ 00:08:11.730 Amber Lin: So we should just say we don’t.
72 00:08:12.700 ⇒ 00:08:13.620 Amber Lin: Huh.
73 00:08:13.760 ⇒ 00:08:19.510 Amber Lin: Let me just say that. Don’t. Do we have that in the central dock?
74 00:08:20.940 ⇒ 00:08:24.200 JanieceGarcia: Mmm, you know what? We probably don’t, to be honest.
75 00:08:24.570 ⇒ 00:08:29.029 JanieceGarcia: It’s not a question that comes up all the time, but definitely whenever it does.
76 00:08:29.490 ⇒ 00:08:32.270 JanieceGarcia: It’s huge.
77 00:08:35.210 ⇒ 00:08:38.369 Amber Lin: I’ll set it as high priority and assign it to you.
78 00:08:38.370 ⇒ 00:08:39.580 JanieceGarcia: Okay.
79 00:08:39.960 ⇒ 00:08:41.609 Amber Lin: This is mechanical.
80 00:08:47.220 ⇒ 00:08:47.970 Amber Lin: Huh.
81 00:08:50.060 ⇒ 00:08:52.050 JanieceGarcia: Yeah, it’s just giving for a mosquito.
82 00:08:52.870 ⇒ 00:08:54.300 JanieceGarcia: Monthly service.
83 00:08:58.030 ⇒ 00:09:02.950 Amber Lin: That is… for us. I think they keep asking us…
84 00:09:03.220 ⇒ 00:09:14.019 Amber Lin: the cost of a service call specifically in the zip code. Is the cost specific to zip codes, or does it just not have a cost, period?
85 00:09:14.470 ⇒ 00:09:21.229 JanieceGarcia: For… that’s for mechanical, and that is definitely… that needs to go to Tara. You need to assign that to her, for sure.
86 00:09:21.340 ⇒ 00:09:26.769 Amber Lin: Because that is going to be something that we do, because certain zip codes.
87 00:09:26.950 ⇒ 00:09:37.560 JanieceGarcia: We will charge a, dispatch fee, like, for our technician to go out there and to Diag, but then other zip codes may not.
88 00:09:49.980 ⇒ 00:09:57.269 Amber Lin: More manufacturers, so I think this needs to get updated.
89 00:10:09.230 ⇒ 00:10:12.330 Amber Lin: Wait, so this is correct?
90 00:10:12.780 ⇒ 00:10:14.720 Amber Lin: Oh, but this is wrong.
91 00:10:15.030 ⇒ 00:10:16.010 Amber Lin: Okay.
92 00:10:22.750 ⇒ 00:10:30.930 Amber Lin: Irrigation… Okay, I’ll check that… Hmm…
93 00:10:32.400 ⇒ 00:10:35.560 Amber Lin: Oh, we should be able to answer this one now.
94 00:10:35.930 ⇒ 00:10:40.990 Amber Lin: Let me check that… The manager questioned.
95 00:10:40.990 ⇒ 00:10:41.820 JanieceGarcia: Mmm…
96 00:10:43.240 ⇒ 00:10:46.040 Amber Lin: As long as the name is spelled correctly.
97 00:10:47.810 ⇒ 00:10:50.479 Amber Lin: The full name, which is a little bit hard.
98 00:10:51.620 ⇒ 00:10:53.939 Amber Lin: Mmm… let’s see…
99 00:10:56.640 ⇒ 00:11:10.609 Amber Lin: Oh, and we… I think you would also be able to ask this question, since you also have access to the zip code database. You can ask by branch name now, so not only by zip. So,
100 00:11:10.930 ⇒ 00:11:17.430 Amber Lin: I can double-check if you have access, and then we can go see.
101 00:11:18.320 ⇒ 00:11:19.370 Amber Lin: Hmm.
102 00:11:20.190 ⇒ 00:11:22.229 JanieceGarcia: Lord Jesus, who…
103 00:11:22.710 ⇒ 00:11:25.789 Amber Lin: There should be an internal test case.
104 00:11:32.450 ⇒ 00:11:34.239 JanieceGarcia: Let’s see what comes up.
105 00:11:36.300 ⇒ 00:11:37.910 Amber Lin: Hmm, there we go.
106 00:11:41.030 ⇒ 00:11:41.910 JanieceGarcia: Perfect.
107 00:11:42.530 ⇒ 00:11:43.910 JanieceGarcia: It brought up for…
108 00:11:44.460 ⇒ 00:11:45.340 Amber Lin: Yup. Yep.
109 00:11:47.200 ⇒ 00:11:53.200 JanieceGarcia: Michael Amlin. And yes, the inspectors for San Marcos are… Ta-da!
110 00:12:06.450 ⇒ 00:12:11.019 Amber Lin: Let’s see… It seemed to work.
111 00:12:12.410 ⇒ 00:12:14.410 Amber Lin: Instantility.
112 00:12:16.170 ⇒ 00:12:18.020 Amber Lin: Hmm… what’s cheap.
113 00:12:18.020 ⇒ 00:12:19.099 JanieceGarcia: It’s a big circle.
114 00:12:21.930 ⇒ 00:12:24.690 Amber Lin: And it’s taking a bit. Okay.
115 00:12:26.260 ⇒ 00:12:28.330 Amber Lin: Is that wrong?
116 00:12:31.930 ⇒ 00:12:34.060 Amber Lin: If not, I’ll go check.
117 00:12:35.080 ⇒ 00:12:39.550 Amber Lin: And then for this… Everything in Korea.
118 00:12:39.550 ⇒ 00:12:40.160 JanieceGarcia: tomorrow.
119 00:12:40.160 ⇒ 00:12:42.840 Amber Lin: Slide… repair…
120 00:12:46.590 ⇒ 00:12:47.900 Amber Lin: Does not…
121 00:13:19.620 ⇒ 00:13:20.866 Amber Lin: And then…
122 00:13:25.630 ⇒ 00:13:29.550 Amber Lin: Mechanical Existing Maintenance Programs… alright.
123 00:13:39.310 ⇒ 00:13:47.059 Amber Lin: Yeah, this one. That’s for pests. So if we’re changing to a new home, I think if we have…
124 00:13:47.220 ⇒ 00:13:52.989 Amber Lin: Two accounts for both… ABC and Chem Free.
125 00:13:53.130 ⇒ 00:13:56.339 Amber Lin: I don’t know if we have a process for that, though.
126 00:14:00.520 ⇒ 00:14:03.690 JanieceGarcia: What was… to merge…
127 00:14:04.040 ⇒ 00:14:08.790 Amber Lin: I think it’s… if we have two accounts for the same… for the same house…
128 00:14:08.950 ⇒ 00:14:10.510 JanieceGarcia: And both ABC.
129 00:14:11.530 ⇒ 00:14:18.480 Amber Lin: And probably in both ABC and Chem-free, like, how do we… How do we merge that?
130 00:14:19.890 ⇒ 00:14:32.240 JanieceGarcia: I want to look at the previous homeowner’s account using the property address to verify the program information and homeowner’s account. Performa 360, go over the program coverage, pricing, new homeowner, create a new homeowner’s account. That’s correct.
131 00:14:32.360 ⇒ 00:14:38.249 JanieceGarcia: Send an email to the new homeowner account and the information, this will serve as the written approval. That’s correct.
132 00:14:38.640 ⇒ 00:14:47.429 Amber Lin: But this is for transferring an account, right? This is changing to a new homeowner, but I think they have a case of they have two accounts.
133 00:14:48.300 ⇒ 00:14:56.180 JanieceGarcia: Oh, well, so… But… Hold on, let me see what it comes out with, then…
134 00:14:56.550 ⇒ 00:14:57.010 Amber Lin: Whoa.
135 00:14:57.010 ⇒ 00:14:59.910 JanieceGarcia: How do we merge?
136 00:15:00.240 ⇒ 00:15:01.810 JanieceGarcia: two accounts.
137 00:15:02.290 ⇒ 00:15:04.510 JanieceGarcia: with the theme…
138 00:15:05.010 ⇒ 00:15:13.039 JanieceGarcia: Homeowner. Because I know merging accounts is in there, and it should automatically go to our branches department or billing department.
139 00:15:14.490 ⇒ 00:15:16.020 JanieceGarcia: She should not be merging.
140 00:15:17.480 ⇒ 00:15:19.430 Amber Lin: Oh, okay. Let me search…
141 00:15:19.430 ⇒ 00:15:25.799 JanieceGarcia: Mmm, and it’s not giving that. That’s exactly what it’s giving, is what you just had there.
142 00:15:25.800 ⇒ 00:15:31.020 Amber Lin: Yeah, merge accounts… it says follow up to billing, we just don’t have…
143 00:15:32.040 ⇒ 00:15:39.410 Amber Lin: Specific, like… Like right here, we only have…
144 00:15:40.150 ⇒ 00:15:45.069 JanieceGarcia: Why is our… Why is our template not there?
145 00:15:45.740 ⇒ 00:15:52.230 Amber Lin: I don’t think… We ever fleshed out certain… titles?
146 00:15:52.230 ⇒ 00:15:52.800 JanieceGarcia: annuals.
147 00:15:53.160 ⇒ 00:15:56.759 Amber Lin: Because we only had… billing was not complete.
148 00:15:56.900 ⇒ 00:15:57.400 Amber Lin: If I…
149 00:15:57.400 ⇒ 00:15:57.920 JanieceGarcia: Right.
150 00:15:57.920 ⇒ 00:15:59.370 Amber Lin: a month ago.
151 00:15:59.580 ⇒ 00:16:03.100 JanieceGarcia: Well, because they were going to…
152 00:16:03.280 ⇒ 00:16:10.310 JanieceGarcia: go a different way, but the follow-up to billing, we had this all in there, the follow-up to billing with the process.
153 00:16:10.780 ⇒ 00:16:14.269 Amber Lin: Well, I think follow-up to billing is… is correct.
154 00:16:15.040 ⇒ 00:16:21.549 Amber Lin: We have that template, but I don’t think Andy recognizes that this is volunteering.
155 00:16:22.360 ⇒ 00:16:24.399 Amber Lin: That song?
156 00:16:25.150 ⇒ 00:16:26.999 Amber Lin: That doesn’t look right.
157 00:16:27.190 ⇒ 00:16:30.280 JanieceGarcia: I’m gonna send this… to you.
158 00:16:31.280 ⇒ 00:16:33.529 JanieceGarcia: Merge accounts… no, that’s not the right…
159 00:16:33.530 ⇒ 00:16:34.980 Amber Lin: That’s not the same thing. Yeah.
160 00:16:35.110 ⇒ 00:16:41.559 JanieceGarcia: I’m gonna send this to you because I want to see why we don’t have this in here.
161 00:16:45.220 ⇒ 00:16:46.399 JanieceGarcia: It is in there.
162 00:16:51.130 ⇒ 00:16:54.189 JanieceGarcia: Follow-up to billing. Where’s our actual…
163 00:16:54.690 ⇒ 00:16:59.420 Amber Lin: We don’t have actual steps. We only have… we only have this.
164 00:17:08.420 ⇒ 00:17:10.450 JanieceGarcia: But I wonder why this was…
165 00:17:11.400 ⇒ 00:17:13.460 JanieceGarcia: Why was this not put in there?
166 00:17:13.829 ⇒ 00:17:14.639 Amber Lin: Hmm.
167 00:17:15.149 ⇒ 00:17:18.059 Amber Lin: We’re gonna put it in now, let’s see.
168 00:17:18.579 ⇒ 00:17:19.339 JanieceGarcia: Okay.
169 00:17:23.359 ⇒ 00:17:28.839 JanieceGarcia: And of course, don’t put in… if you have any questions, ask me or Yvette. You don’t want that part.
170 00:17:32.040 ⇒ 00:17:35.930 JanieceGarcia: You can go just from the yellow highlight on up.
171 00:17:37.810 ⇒ 00:17:39.290 Amber Lin: Yeah, let’s see.
172 00:17:41.110 ⇒ 00:17:47.509 Amber Lin: Oh, dear. I think we do have that in here. We have a billing…
173 00:17:47.510 ⇒ 00:17:49.329 JanieceGarcia: I was saying, I was pretty sure we.
174 00:17:49.330 ⇒ 00:17:50.670 Amber Lin: We have this.
175 00:17:57.190 ⇒ 00:18:00.189 JanieceGarcia: That’s why I don’t understand why it’s not coming up with…
176 00:18:04.280 ⇒ 00:18:05.110 JanieceGarcia: There you go.
177 00:18:30.670 ⇒ 00:18:31.930 Amber Lin: Let’s try again.
178 00:18:59.810 ⇒ 00:19:00.560 Amber Lin: Hmm.
179 00:19:01.260 ⇒ 00:19:05.259 Amber Lin: So, we would just follow the follow-up to building procedure, right?
180 00:19:06.260 ⇒ 00:19:10.339 Amber Lin: Okay, let me… let me edit that, then we can fix it.
181 00:19:20.930 ⇒ 00:19:26.370 Amber Lin: initiative account… And this section…
182 00:19:30.850 ⇒ 00:19:33.619 JanieceGarcia: Yeah, it’s still not coming up with the same information for me.
183 00:19:34.180 ⇒ 00:19:34.890 Amber Lin: Hmm.
184 00:19:47.350 ⇒ 00:19:48.950 Amber Lin: Alright.
185 00:19:49.320 ⇒ 00:19:56.309 Amber Lin: Next one… Call… commercial call, Austin.
186 00:19:57.290 ⇒ 00:20:05.670 Amber Lin: Yeah, I think this pricing for mechanical is getting some problems, because I think they have specific… Specific?
187 00:20:05.810 ⇒ 00:20:13.350 Amber Lin: Prices… For each area, but…
188 00:20:17.870 ⇒ 00:20:20.179 Amber Lin: Okay, I’ll look at that.
189 00:20:20.340 ⇒ 00:20:21.780 Amber Lin: Michelle…
190 00:20:26.440 ⇒ 00:20:31.709 Amber Lin: Okay… Claim of theft by specialist.
191 00:20:32.150 ⇒ 00:20:35.420 Amber Lin: Oof, I don’t think we have a procedure for that.
192 00:20:35.790 ⇒ 00:20:36.659 JanieceGarcia: What is it?
193 00:20:37.400 ⇒ 00:20:38.419 Amber Lin: Claim of theft.
194 00:20:38.420 ⇒ 00:20:39.529 JanieceGarcia: Is that… oof.
195 00:20:40.830 ⇒ 00:20:48.209 JanieceGarcia: That’s gonna… Go ahead and send that to me, because yeah, that’s definitely something we need to have in there on how they need to handle that.
196 00:20:48.210 ⇒ 00:20:48.850 Amber Lin: Mmm.
197 00:20:51.500 ⇒ 00:20:55.059 JanieceGarcia: That has… that’s not the first one I’ve heard about today.
198 00:20:55.480 ⇒ 00:20:57.750 Amber Lin: Okay.
199 00:20:58.020 ⇒ 00:21:01.990 Amber Lin: None from Brian.
200 00:21:02.180 ⇒ 00:21:03.910 ShannonMartinez: Hi, ladies! I was just.
201 00:21:03.910 ⇒ 00:21:04.630 Amber Lin: No. I mean…
202 00:21:04.630 ⇒ 00:21:09.309 ShannonMartinez: Hi! I was just coming in from a birthday lunch thingy, sorry I’m late.
203 00:21:09.310 ⇒ 00:21:12.230 Amber Lin: Oh, good, we’re just looking at the feedback.
204 00:21:12.540 ⇒ 00:21:15.099 Amber Lin: Don’t need WDI stuff.
205 00:21:15.810 ⇒ 00:21:16.780 Amber Lin: Oh.
206 00:21:17.740 ⇒ 00:21:22.600 ShannonMartinez: Denise, we went right in, we’re all wearing pink here. To Grace’s, poor Grace’s birthday.
207 00:21:24.190 ⇒ 00:21:25.660 JanieceGarcia: Always wear pink.
208 00:21:25.660 ⇒ 00:21:28.969 ShannonMartinez: I know, and Leopard, your favorite color.
209 00:21:30.330 ⇒ 00:21:31.700 JanieceGarcia: If leopard was a color.
210 00:21:31.760 ⇒ 00:21:34.430 ShannonMartinez: Tellin’ y’all. It is, girl! It is!
211 00:21:34.430 ⇒ 00:21:47.449 Amber Lin: All my… all my, my shirts that I work… that I wear outside of work are leopard, tiny leopard, black and white leopard, snake friend, and then…
212 00:21:47.450 ⇒ 00:21:48.370 ShannonMartinez: Yes.
213 00:21:48.370 ⇒ 00:21:50.859 Amber Lin: Fuzzy, fuzzy leopard.
214 00:21:50.860 ⇒ 00:21:51.530 ShannonMartinez: Yes.
215 00:21:53.220 ⇒ 00:21:58.210 ShannonMartinez: Bradley will tell you, if you ask my youngest what her favorite color is, she’ll tell you rainbow.
216 00:21:58.510 ⇒ 00:21:59.420 Amber Lin: Aww.
217 00:22:01.040 ⇒ 00:22:02.729 ShannonMartinez: She loves rainbows.
218 00:22:05.260 ⇒ 00:22:08.480 Amber Lin: This one, I… I…
219 00:22:08.480 ⇒ 00:22:10.160 ShannonMartinez: Rescheduled you, don’t want to…
220 00:22:10.160 ⇒ 00:22:11.700 Amber Lin: boring beetles.
221 00:22:13.930 ⇒ 00:22:14.680 ShannonMartinez: I guess.
222 00:22:15.950 ⇒ 00:22:17.530 Amber Lin: is…
223 00:22:20.780 ⇒ 00:22:21.910 ShannonMartinez: Oh.
224 00:22:25.690 ⇒ 00:22:27.330 Amber Lin: Yeah.
225 00:22:27.330 ⇒ 00:22:29.479 ShannonMartinez: Depending on coverage.
226 00:22:29.780 ⇒ 00:22:31.070 Amber Lin: Oh, what were we.
227 00:22:31.070 ⇒ 00:22:34.829 ShannonMartinez: So he wasn’t very specific, though, on his question.
228 00:22:35.140 ⇒ 00:22:36.949 Amber Lin: Yeah, I know.
229 00:22:39.250 ⇒ 00:22:42.489 ShannonMartinez: Is Woodwaring Beaters Universal, or Specialist?
230 00:22:42.490 ⇒ 00:22:46.119 Amber Lin: you also wouldn’t know, I think that was the question, because I don’t…
231 00:22:46.120 ⇒ 00:22:54.440 ShannonMartinez: Yeah, and that… yeah, you’re right. That’s the big takeaway, is we’re not… But if a customer does, like, I know what this is, what do I do?
232 00:22:54.600 ⇒ 00:23:05.939 ShannonMartinez: We should be able to route him, like, either to the inspector or the specialist, depending on if they have coverage or not. So, if they’re covered, then we would send
233 00:23:06.720 ⇒ 00:23:11.980 ShannonMartinez: A check out for the inspection versus estimate with the inspector.
234 00:23:12.550 ⇒ 00:23:13.250 JanieceGarcia: Right.
235 00:23:13.800 ⇒ 00:23:14.990 Amber Lin: Huh?
236 00:23:16.030 ⇒ 00:23:20.330 Amber Lin: There’s a lot of inspector inspection that floated around.
237 00:23:20.460 ⇒ 00:23:26.309 ShannonMartinez: It is, and that’s where it gets a little confusing, because the specialist has to inspect
238 00:23:28.450 ⇒ 00:23:33.060 ShannonMartinez: assess, inspect, you know? I think that’s where… where it gets…
239 00:23:33.060 ⇒ 00:23:35.250 JanieceGarcia: Bye. We’ll say that. Identify.
240 00:23:35.250 ⇒ 00:23:36.550 ShannonMartinez: Identify.
241 00:23:36.550 ⇒ 00:23:39.310 Amber Lin: Okay, I’ll… I’ll…
242 00:23:40.270 ⇒ 00:23:53.149 Amber Lin: triage this, I think, Denise, to you, and then maybe we can add it in the… in the coverage list? Because we… we don’t… I don’t think we included the wood-boring beetles.
243 00:23:53.450 ⇒ 00:23:53.870 JanieceGarcia: -
244 00:23:53.870 ⇒ 00:23:58.130 ShannonMartinez: It should… I don’t know that it’s under the covered, not covered.
245 00:23:58.570 ⇒ 00:23:59.939 JanieceGarcia: I don’t think so.
246 00:23:59.940 ⇒ 00:24:01.280 Amber Lin: We can add it.
247 00:24:04.630 ⇒ 00:24:06.650 Amber Lin: Yeah, it’s not there, I don’t remember.
248 00:24:07.690 ⇒ 00:24:08.300 JanieceGarcia: Nope.
249 00:24:08.430 ⇒ 00:24:10.540 Amber Lin: It will be under here, but it’s not here.
250 00:24:11.330 ⇒ 00:24:12.220 Amber Lin: Okay.
251 00:24:16.530 ⇒ 00:24:21.140 Amber Lin: Convert,
252 00:24:31.020 ⇒ 00:24:33.230 Amber Lin: Eric, how many months?
253 00:24:33.910 ⇒ 00:24:36.329 Amber Lin: Can you refund the credit card?
254 00:24:36.560 ⇒ 00:24:37.980 Amber Lin: That’s billing.
255 00:24:38.410 ⇒ 00:24:40.530 Amber Lin: What’s the answer to that?
256 00:24:41.210 ⇒ 00:24:44.820 ShannonMartinez: I don’t know if that’s in our billing… .
257 00:24:44.820 ⇒ 00:24:45.420 JanieceGarcia: What is it?
258 00:24:45.830 ⇒ 00:24:48.349 Amber Lin: How far, like…
259 00:24:48.350 ⇒ 00:24:50.360 ShannonMartinez: For the refund, like, what the time frame?
260 00:24:51.430 ⇒ 00:24:54.439 JanieceGarcia: No, and the refund thing.
261 00:24:55.210 ⇒ 00:24:56.510 ShannonMartinez: And it changed.
262 00:24:57.880 ⇒ 00:24:58.470 Amber Lin: Mmm.
263 00:24:58.470 ⇒ 00:25:01.300 JanieceGarcia: It did. Now they’re saying that they can refund a credit card.
264 00:25:01.570 ⇒ 00:25:03.720 JanieceGarcia: Whenever. Indefinitely. Yeah.
265 00:25:03.880 ⇒ 00:25:08.500 Amber Lin: Yeah, we only have this so far. We don’t have, say…
266 00:25:08.840 ⇒ 00:25:10.200 Amber Lin: And you know how I found…
267 00:25:10.200 ⇒ 00:25:15.599 JanieceGarcia: that out. I actually had a refund, and I sent it for a check refund, because it was passed.
268 00:25:16.930 ⇒ 00:25:18.700 ShannonMartinez: Oh, when they said, oh no, we can do the card.
269 00:25:18.700 ⇒ 00:25:20.209 JanieceGarcia: You can do it.
270 00:25:21.960 ⇒ 00:25:25.920 ShannonMartinez: But don’t you love how clear the communication is?
271 00:25:26.300 ⇒ 00:25:28.020 JanieceGarcia: Anytime.
272 00:25:29.890 ⇒ 00:25:32.679 JanieceGarcia: Hello, we’re the best at communicating.
273 00:25:32.680 ⇒ 00:25:33.250 ShannonMartinez: Bye.
274 00:25:35.860 ⇒ 00:25:37.360 JanieceGarcia: Love it!
275 00:25:38.250 ⇒ 00:25:39.440 ShannonMartinez: You and me.
276 00:25:40.840 ⇒ 00:25:41.780 ShannonMartinez: But.
277 00:25:45.370 ⇒ 00:25:46.449 JanieceGarcia: Oh, that one’s hard.
278 00:25:48.700 ⇒ 00:26:02.670 JanieceGarcia: I am sending this one, this other one. I don’t know how the heck I missed this one, but it’s way overdue. But I’m adding it to Casey for internal review, because it’s in there in the central doc, but it’s not pulling up.
279 00:26:03.360 ⇒ 00:26:10.959 JanieceGarcia: Cancellation of an attribute or a drop of an attribute, and it’s not pulling up the follow-up to contract entry and what they need to do with all the notes.
280 00:26:10.960 ⇒ 00:26:19.889 Amber Lin: I see, can you put it in testing, because if it’s internal review, I think, because we have others one that’s done, but in internal review, it might get mixed up.
281 00:26:20.550 ⇒ 00:26:21.640 JanieceGarcia: Do you want in testing?
282 00:26:21.640 ⇒ 00:26:22.210 Amber Lin: Yeah.
283 00:26:24.010 ⇒ 00:26:30.480 Amber Lin: Good story… Cleaning… okay, this is for us.
284 00:26:31.150 ⇒ 00:26:33.429 Amber Lin: Oh, look at that.
285 00:26:34.560 ⇒ 00:26:35.650 Amber Lin: Huh.
286 00:26:36.370 ⇒ 00:26:37.520 JanieceGarcia: This one I can actually…
287 00:26:37.520 ⇒ 00:26:41.780 Amber Lin: supervisor. We don’t have the supervisor, we only have the inspector.
288 00:26:44.020 ⇒ 00:26:46.479 Amber Lin: Unless it’s in…
289 00:26:46.480 ⇒ 00:26:48.789 JanieceGarcia: It should be the pest directory now.
290 00:26:49.320 ⇒ 00:26:51.209 Amber Lin: Yeah, it should also be.
291 00:26:51.210 ⇒ 00:26:51.700 JanieceGarcia: No.
292 00:26:51.700 ⇒ 00:26:56.779 Amber Lin: the… Pest… like, this pest division people.
293 00:26:56.980 ⇒ 00:27:01.500 Amber Lin: list, but I guess we don’t have Ken Free in here.
294 00:27:01.800 ⇒ 00:27:02.830 Amber Lin: Huh.
295 00:27:04.420 ⇒ 00:27:05.430 Amber Lin: Huh.
296 00:27:06.950 ⇒ 00:27:08.030 Amber Lin: John Hoey.
297 00:27:08.030 ⇒ 00:27:08.580 JanieceGarcia: asking.
298 00:27:08.580 ⇒ 00:27:09.040 Amber Lin: Oops.
299 00:27:09.040 ⇒ 00:27:09.520 JanieceGarcia: Hmm?
300 00:27:09.520 ⇒ 00:27:13.339 Amber Lin: Who is William Tabor? Should he be here?
301 00:27:13.990 ⇒ 00:27:15.910 Amber Lin: Oh, what?
302 00:27:17.920 ⇒ 00:27:20.240 Amber Lin: Is this… is this an overlap?
303 00:27:20.540 ⇒ 00:27:21.660 Amber Lin: Interesting.
304 00:27:22.030 ⇒ 00:27:23.420 Amber Lin: Okay, let me…
305 00:27:23.420 ⇒ 00:27:24.760 JanieceGarcia: It is definitely an overlap.
306 00:27:24.760 ⇒ 00:27:25.165 Amber Lin: teach.
307 00:27:25.780 ⇒ 00:27:29.970 Amber Lin: Yeah, this is in there, so this is for us.
308 00:27:35.610 ⇒ 00:27:41.109 Amber Lin: Reinstate. I remember this come up a few times.
309 00:27:41.750 ⇒ 00:27:48.070 JanieceGarcia: I bet we’ve… We’ve corrected that one. Within 6 months, create…
310 00:27:51.880 ⇒ 00:27:53.199 ShannonMartinez: Yeah, but it doesn’t…
311 00:27:55.690 ⇒ 00:28:05.359 ShannonMartinez: What it doesn’t have, though, Janiece, is the process, like, how to determine whether or not you would create the hold or do the follow-up to reinstate.
312 00:28:07.080 ⇒ 00:28:08.349 JanieceGarcia: It is cold up here.
313 00:28:08.720 ⇒ 00:28:09.270 ShannonMartinez: Where?
314 00:28:10.100 ⇒ 00:28:10.810 ShannonMartinez: Cold?
315 00:28:10.810 ⇒ 00:28:11.270 JanieceGarcia: front.
316 00:28:11.270 ⇒ 00:28:13.209 ShannonMartinez: Oh. I was like, huh?
317 00:28:14.540 ⇒ 00:28:15.949 ShannonMartinez: That one needs a process.
318 00:28:15.950 ⇒ 00:28:21.920 JanieceGarcia: So… Hold on, but… but… nope. I thought we had it. That’s… That…
319 00:28:22.520 ⇒ 00:28:26.490 ShannonMartinez: But it doesn’t say. It just… so what it’s not saying is.
320 00:28:27.890 ⇒ 00:28:38.750 ShannonMartinez: ask about their activity, if it’s a different… what it’s not saying is when to create the hold and when to do a follow-up. And that’s what they’re saying. Like, it doesn’t say the steps that you have to do.
321 00:28:40.600 ⇒ 00:28:41.190 Amber Lin: Oh my god.
322 00:28:41.190 ⇒ 00:28:46.939 ShannonMartinez: It says, if service is not… it says due to… Okay, hang on just…
323 00:28:47.570 ⇒ 00:28:49.130 ShannonMartinez: Can you go back real quick, Amber?
324 00:28:50.560 ⇒ 00:28:52.339 JanieceGarcia: Yeah, I wanna see, I wanna see, but I thought.
325 00:28:52.340 ⇒ 00:28:53.870 ShannonMartinez: So, under 2A…
326 00:28:53.870 ⇒ 00:28:54.570 JanieceGarcia: that.
327 00:28:54.570 ⇒ 00:28:59.959 ShannonMartinez: If it… 2A says, if a customer just canceled from last service is due within the current month.
328 00:29:00.140 ⇒ 00:29:02.210 ShannonMartinez: Able to create a hold.
329 00:29:02.350 ⇒ 00:29:05.980 ShannonMartinez: So I think it’s, like… Yeah.
330 00:29:06.480 ⇒ 00:29:13.190 ShannonMartinez: month able to schedule a hold. Like, I think we take that off. It’s confusing, that verbiage.
331 00:29:14.040 ⇒ 00:29:16.790 ShannonMartinez: under 2AI.
332 00:29:17.300 ⇒ 00:29:19.220 ShannonMartinez: Service is not due.
333 00:29:20.100 ⇒ 00:29:21.290 ShannonMartinez: In the current month.
334 00:29:21.290 ⇒ 00:29:23.169 JanieceGarcia: Send a follow-up to billing.
335 00:29:24.500 ⇒ 00:29:27.570 ShannonMartinez: Which is the second one, but the one where…
336 00:29:28.920 ⇒ 00:29:32.360 ShannonMartinez: If service is not due in the current month.
337 00:29:33.240 ⇒ 00:29:33.790 JanieceGarcia: Boop.
338 00:29:33.980 ⇒ 00:29:37.880 ShannonMartinez: Schedule… a hold.
339 00:29:38.160 ⇒ 00:29:39.549 ShannonMartinez: Just take Able 2.
340 00:29:39.670 ⇒ 00:29:40.340 ShannonMartinez: Ow.
341 00:29:43.270 ⇒ 00:29:44.110 JanieceGarcia: If…
342 00:29:44.110 ⇒ 00:29:44.630 ShannonMartinez: Yes.
343 00:29:44.630 ⇒ 00:29:51.200 JanieceGarcia: Then I would put if in front. If service is due in the current month, schedule a hold with the correct reinstatement notes.
344 00:29:53.370 ⇒ 00:29:58.680 JanieceGarcia: If service is not due in the current month, send a follow-up to billing.
345 00:29:58.930 ⇒ 00:29:59.410 ShannonMartinez: Good.
346 00:30:00.980 ⇒ 00:30:07.400 Amber Lin: Yeah, and it also says, give details to billing, cost per service, monthly costs. Where would we add that?
347 00:30:07.880 ⇒ 00:30:11.320 ShannonMartinez: Under the A… under the AI and AA?
348 00:30:11.600 ⇒ 00:30:12.360 JanieceGarcia: Go back.
349 00:30:12.740 ⇒ 00:30:14.479 JanieceGarcia: Look at the template… nope.
350 00:30:15.250 ⇒ 00:30:23.659 JanieceGarcia: Hold on, go back to the central doc template reinstatement of GPC EOM per service cost slash billing frequency cost.
351 00:30:24.880 ⇒ 00:30:27.890 JanieceGarcia: Those notes are in there. It’s not giving everything.
352 00:30:28.430 ⇒ 00:30:31.790 Amber Lin: Mmm, not giving the template.
353 00:30:32.520 ⇒ 00:30:33.730 Amber Lin: Alright.
354 00:30:40.420 ⇒ 00:30:44.740 JanieceGarcia: Okay, let’s try… I was like, woo, Amber, you would make my eyes go crazy.
355 00:30:44.740 ⇒ 00:30:55.019 Amber Lin: I work on only one screen, Utam works on three screens, I don’t know how he does it, so I’m very used to just swiping back and forth.
356 00:30:55.280 ⇒ 00:30:56.250 JanieceGarcia: Yeah, no.
357 00:30:56.590 ⇒ 00:31:00.669 JanieceGarcia: We would go crazy with one screen. I could not go back to one screen.
358 00:31:01.600 ⇒ 00:31:06.190 ShannonMartinez: Yeah, we’ve got 3… 3 programs that we have to be in simultaneously, there’s no way.
359 00:31:06.460 ⇒ 00:31:07.870 Amber Lin: Wow.
360 00:31:08.970 ⇒ 00:31:11.460 Amber Lin: Template…
361 00:31:22.530 ⇒ 00:31:28.920 Amber Lin: Okay, so checking on the other stuff, is the other stuff correct?
362 00:31:29.220 ⇒ 00:31:31.880 ShannonMartinez: And then I’ll ask the team about the template.
363 00:31:32.730 ⇒ 00:31:35.150 ShannonMartinez: Well, we need to make sure that the template’s not populating.
364 00:31:35.460 ⇒ 00:31:38.069 Amber Lin: It still doesn’t say the hold, and then…
365 00:31:38.070 ⇒ 00:31:41.489 JanieceGarcia: It doesn’t say if it’s the hold and stuff, that’s what sent her…
366 00:31:41.490 ⇒ 00:31:42.090 Amber Lin: That’s what…
367 00:31:42.090 ⇒ 00:31:50.210 JanieceGarcia: made her do the feedback was because it’s not giving all of that. It’s not stating everything. It’s only giving a portion of it.
368 00:31:58.940 ⇒ 00:32:01.629 JanieceGarcia: Creating a hold versus a follow-up.
369 00:32:03.920 ⇒ 00:32:05.659 ShannonMartinez: Providing the template for…
370 00:32:05.940 ⇒ 00:32:08.620 JanieceGarcia: I am providing the template. Well, she already put that in there.
371 00:32:08.870 ⇒ 00:32:09.790 Amber Lin: Yeah, okay.
372 00:32:09.790 ⇒ 00:32:10.949 JanieceGarcia: Question is up first.
373 00:32:10.950 ⇒ 00:32:13.060 ShannonMartinez: They’re just moving so fast.
374 00:32:13.060 ⇒ 00:32:13.660 JanieceGarcia: No, I’m like.
375 00:32:13.660 ⇒ 00:32:18.639 Amber Lin: That would be…
376 00:32:18.640 ⇒ 00:32:19.930 JanieceGarcia: Okay, so that’s that one.
377 00:32:20.100 ⇒ 00:32:22.649 Amber Lin: Yeah, I will do that.
378 00:32:23.210 ⇒ 00:32:27.710 Amber Lin: The mechanical…
379 00:32:31.460 ⇒ 00:32:32.770 Amber Lin: Okay.
380 00:32:34.380 ⇒ 00:32:36.609 Amber Lin: So, that would be…
381 00:32:39.920 ⇒ 00:32:42.510 Amber Lin: Do-doo… Teutara…
382 00:32:44.580 ⇒ 00:32:49.120 JanieceGarcia: There is no specific reinstatement period mentioned for rodent annual transformation.
383 00:32:54.660 ⇒ 00:32:55.750 Amber Lin: Hmm.
384 00:33:05.730 ⇒ 00:33:12.380 Amber Lin: That would be… Patricia… beating.
385 00:33:13.150 ⇒ 00:33:15.099 Amber Lin: Alright, last two.
386 00:33:15.820 ⇒ 00:33:21.850 Amber Lin: Okay, so he should be added to bedboat Estimates.
387 00:33:21.950 ⇒ 00:33:28.810 Amber Lin: Is… does he only do commercial for San Antonio, or does he also do other stuff?
388 00:33:29.890 ⇒ 00:33:30.870 JanieceGarcia: San Antonio.
389 00:33:33.880 ⇒ 00:33:38.880 JanieceGarcia: He does commercial, period, but he’s also Bedlug, but it’s only San Antonio.
390 00:33:44.390 ⇒ 00:33:45.790 ShannonMartinez: How long has he been with ABC?
391 00:33:46.620 ⇒ 00:33:47.650 JanieceGarcia: Daryl?
392 00:33:47.850 ⇒ 00:33:48.400 ShannonMartinez: No.
393 00:33:48.970 ⇒ 00:33:49.640 JanieceGarcia: Or who?
394 00:33:51.100 ⇒ 00:33:52.179 JanieceGarcia: Oh, I don’t know.
395 00:33:57.620 ⇒ 00:33:58.230 Amber Lin: Hmm.
396 00:33:59.830 ⇒ 00:34:02.909 Amber Lin: I’ll go look at that. Then last one…
397 00:34:07.280 ⇒ 00:34:11.070 Amber Lin: Oh, we don’t have the sandwich for what?
398 00:34:14.339 ⇒ 00:34:18.649 JanieceGarcia: So I’m like, I’mma… I’m gonna be gone!
399 00:34:22.320 ⇒ 00:34:31.399 Amber Lin: Okay, I think that’s all. I think the rest I can take a look first, and then I’ll assign to the departments. Anything else you guys was thinking of?
400 00:34:31.780 ⇒ 00:34:32.560 JanieceGarcia: -
401 00:34:32.770 ⇒ 00:34:39.179 JanieceGarcia: Those big ones that I just had question on, and then noticing, like, there is still some stuff that’s not
402 00:34:39.520 ⇒ 00:34:42.650 JanieceGarcia: Not coming through the way that we have it on the central dock.
403 00:34:44.449 ⇒ 00:34:45.689 JanieceGarcia: So, because I’m getting through my ticket.
404 00:34:45.690 ⇒ 00:34:57.870 Amber Lin: Yeah, whenever you see one, send one in, because I think the engineers, if they see enough examples, they’ll know what’s going on, or else they’ll be a little confused.
405 00:34:58.050 ⇒ 00:34:59.359 JanieceGarcia: Okay. Okay.
406 00:34:59.600 ⇒ 00:35:00.509 Amber Lin: Okay, sounds good.
407 00:35:00.510 ⇒ 00:35:02.569 JanieceGarcia: Good. Alrighty.
408 00:35:02.570 ⇒ 00:35:03.890 Amber Lin: Bye!
409 00:35:04.210 ⇒ 00:35:05.450 Amber Lin: Bye! See y’all tomorrow.
410 00:35:05.840 ⇒ 00:35:06.390 ShannonMartinez: Okay.