Meeting Title: ABC | Biz KPI Review Date: 2025-09-03 Meeting participants: read.ai meeting notes, Amber Lin, YvetteRuiz
WEBVTT
1 00:03:47.050 ⇒ 00:03:47.620 Amber Lin: Hey, Vince.
2 00:03:48.160 ⇒ 00:03:50.069 YvetteRuiz: How are you?
3 00:03:50.070 ⇒ 00:03:53.330 Amber Lin: I’m good! I was just talking… I was just messaging Brenda, because we…
4 00:03:53.330 ⇒ 00:03:56.160 YvetteRuiz: I just saw that right now. I’ll go to a meeting with Janice.
5 00:03:56.350 ⇒ 00:04:11.019 Amber Lin: Yeah, I’m just gonna let her know who’s currently in the… in Andy, because I… we haven’t gave the home improvement CSRs access. I think Brenda has access, and a few overflow agents have access. But…
6 00:04:11.140 ⇒ 00:04:14.280 Amber Lin: I’ll just let her know who’s available right now.
7 00:04:14.730 ⇒ 00:04:15.380 YvetteRuiz: Okay.
8 00:04:15.600 ⇒ 00:04:22.979 Amber Lin: Yeah, because I don’t know… do you think we should add all the home improvement CSRs, or should we just have a few tests at first?
9 00:04:22.980 ⇒ 00:04:24.530 YvetteRuiz: I would just have a feed tested.
10 00:04:24.530 ⇒ 00:04:25.450 Amber Lin: Oh, yeah.
11 00:04:35.860 ⇒ 00:04:37.670 YvetteRuiz: Oh, excuse me!
12 00:04:39.050 ⇒ 00:04:40.320 YvetteRuiz: Sorry about that.
13 00:04:40.320 ⇒ 00:04:41.469 Amber Lin: I don’t know.
14 00:04:53.030 ⇒ 00:04:56.659 YvetteRuiz: as… Central doc…
15 00:04:59.030 ⇒ 00:04:59.809 Amber Lin: Good evening.
16 00:05:01.340 ⇒ 00:05:04.609 YvetteRuiz: I’ve been good! I took Friday off.
17 00:05:04.610 ⇒ 00:05:08.120 Amber Lin: Oh, yeah, that’s awesome, that’s a 4-day weekend.
18 00:05:08.120 ⇒ 00:05:13.029 YvetteRuiz: Yes, so, you know, now I’m playing a little bit of a catch-up.
19 00:05:13.030 ⇒ 00:05:15.670 Amber Lin: It’s lovely. I know you also met with Utem and.
20 00:05:15.670 ⇒ 00:05:16.340 YvetteRuiz: Yes.
21 00:05:16.340 ⇒ 00:05:18.169 Amber Lin: yesterday. How was that?
22 00:05:18.430 ⇒ 00:05:28.769 YvetteRuiz: It was good. I mean, we… we were able to talk about a few things. I mean, just the transcripts and kind of the voice piece of it, too. I mean.
23 00:05:28.810 ⇒ 00:05:43.870 YvetteRuiz: it’s just getting those transcripts and really identifying when are we gonna… because it’s gonna tell us a lot, I mean, we’ve already known that. So, you know, we talked through some things, and I think they got enough information to start working on some stuff. I did email…
24 00:05:43.990 ⇒ 00:05:56.609 YvetteRuiz: my 8x8 contact, along with Utem and, Samuel, to see about coordinating, so that way they can start talking and asking the questions they need, to start
25 00:05:56.740 ⇒ 00:05:59.749 YvetteRuiz: Trying to get the information we need on our end.
26 00:06:01.080 ⇒ 00:06:02.080 Amber Lin: Yeah.
27 00:06:02.310 ⇒ 00:06:14.410 Amber Lin: Sounds good. I just met with the team earlier. We were going through some of the triage, questions, and then also the database. Casey was out sick yesterday, but we have,
28 00:06:14.410 ⇒ 00:06:32.699 Amber Lin: the three core tables set up, we have the zip codes, so what zip codes, what branch, what quadrant, and then we have the service areas, if they’re serviced, and then we also added the people, so all the different names of people. And right now, we’re working on just assigning these
29 00:06:33.890 ⇒ 00:06:41.449 Amber Lin: say, for the inspector sheet, and then signing those for the text sheet. So that’s the two that’s remaining, and Casey’s working on that today.
30 00:06:42.040 ⇒ 00:06:45.810 YvetteRuiz: Okay. I was telling you, Tim and Samuel, that I had did this
31 00:06:45.960 ⇒ 00:07:04.129 YvetteRuiz: the report that you programmed for me with the questions that are asked, I went ahead and I took all those questions, and I did a deep dive analyze on it, and it was very informative on what I found. The questions, the way it’s kind of, what are they asking, right? And so I was going to email everybody, the team, on that, but
32 00:07:04.370 ⇒ 00:07:11.709 YvetteRuiz: And then I said, you know, getting that type of information, then being able to dive deep into the transcripts, it’s really going to give us some insight on, like.
33 00:07:12.460 ⇒ 00:07:22.069 YvetteRuiz: where, you know, where is Andy helping us? Where do we need to make sure that it’s updated correctly to get the answers that they need?
34 00:07:22.550 ⇒ 00:07:27.569 YvetteRuiz: And then, what… what are we getting from our transcripts and the conversations?
35 00:07:27.960 ⇒ 00:07:29.930 YvetteRuiz: So, yeah. Yeah.
36 00:07:30.310 ⇒ 00:07:34.230 Amber Lin: Sounds good. Is still… is training still going on this week?
37 00:07:35.320 ⇒ 00:07:41.700 YvetteRuiz: With some departments, unfortunately, it should have been being wrapped up this week.
38 00:07:42.800 ⇒ 00:07:48.209 YvetteRuiz: But the pump… the porch pumpkin training finished last week. We’re just putting the bow on,
39 00:07:49.260 ⇒ 00:07:51.780 YvetteRuiz: The overflow training this week, the monitoring.
40 00:07:54.290 ⇒ 00:08:12.870 Amber Lin: Okay, sounds good. So I think the usage should go up. I was just checking the usage, but this is a short week, so I just grabbed Tuesday and, honestly, Tuesday and Wednesday. Seems like, for at least this period, we’re doing a little tiny bit better than the week prior, where
41 00:08:12.870 ⇒ 00:08:28.920 Amber Lin: at 100 exchanges from yesterday and today, and we’re 18 usages up from the previous week, so I think that’s pretty good. We’ll just see how this week pans out. We still have, like, today and two more days.
42 00:08:29.080 ⇒ 00:08:29.780 YvetteRuiz: Yeah.
43 00:08:29.780 ⇒ 00:08:30.440 Amber Lin: Yeah.
44 00:08:31.700 ⇒ 00:08:44.289 Amber Lin: Currently, most of the feedback we’re getting in, we don’t have that much pest questions. We’re getting some mechanical questions and some on the sheet.
45 00:08:44.620 ⇒ 00:08:53.749 Amber Lin: which we realized was, okay, the original sheet might have not covered all the zip codes, that’s one thing. When it got translated.
46 00:08:53.980 ⇒ 00:08:55.010 Amber Lin: I think…
47 00:08:55.590 ⇒ 00:09:09.009 Amber Lin: I think not… most of it is, okay, this initial sheet didn’t cover, this zip code, because some of the zip codes were not covered, and then some of the questions was, okay,
48 00:09:09.470 ⇒ 00:09:21.740 Amber Lin: it should be this person instead of that person. So, I think what I triaged today was a lot about, the text sheet, the inspector sheet.
49 00:09:21.740 ⇒ 00:09:22.100 YvetteRuiz: Yep.
50 00:09:22.100 ⇒ 00:09:32.080 Amber Lin: I haven’t seen much come in about… related to pests, so I think that one’s getting more on track, because Denise already did a lot of work there.
51 00:09:32.780 ⇒ 00:09:39.949 Amber Lin: When do you think we can roll out to mechanical? Oh, did we book the session with Mechanical?
52 00:09:39.950 ⇒ 00:09:49.570 YvetteRuiz: That’s what I don’t… I don’t know. I forgot to ask Janiece, I just got off the call with her, so… that should have been in the works. I know she’s in Austin, but I’ll chat her right now.
53 00:09:50.470 ⇒ 00:09:52.450 Amber Lin: Huh. Was…
54 00:10:07.200 ⇒ 00:10:09.430 YvetteRuiz: Y’all meet today, right? It’s on Wednesdays?
55 00:10:09.430 ⇒ 00:10:10.060 Amber Lin: Yeah.
56 00:10:10.250 ⇒ 00:10:10.960 YvetteRuiz: Okay.
57 00:10:30.430 ⇒ 00:10:32.900 YvetteRuiz: You don’t know what I’m talking about.
58 00:10:33.390 ⇒ 00:10:37.930 YvetteRuiz: Hmm.
59 00:10:39.500 ⇒ 00:10:41.330 YvetteRuiz: My head hurts.
60 00:10:42.120 ⇒ 00:10:45.439 Amber Lin: Yeah, it’s… today I was whining so bad before I.
61 00:10:45.440 ⇒ 00:10:53.069 YvetteRuiz: I was the same way, I didn’t want to get out of bed. I came yesterday, but this morning, I didn’t want to get out of bed.
62 00:10:55.390 ⇒ 00:11:00.749 YvetteRuiz: Oh, you chatted it, too. Oh, brain forum. Who on the home improve… oh.
63 00:11:00.750 ⇒ 00:11:02.330 Amber Lin: Yeah, that’s a different thing.
64 00:11:02.330 ⇒ 00:11:05.870 YvetteRuiz: I could… I could look it up here in a minute. I could look it up right now, actually.
65 00:11:05.870 ⇒ 00:11:14.679 Amber Lin: Yeah, okay. Janiece, who is for our… did you chat Denise about the working session today? I can chat her, too.
66 00:11:15.250 ⇒ 00:11:20.020 YvetteRuiz: I am, and she went… quiet now, I don’t know if she knows what I’m talking about.
67 00:11:20.460 ⇒ 00:11:21.700 Amber Lin: Let’s see…
68 00:11:22.260 ⇒ 00:11:28.470 YvetteRuiz: Yeah, chatter too, Amber. I will just ask in the mechanical chat. Yeah, go ahead and do that, please.
69 00:11:30.410 ⇒ 00:11:31.500 Amber Lin: Jose…
70 00:11:31.500 ⇒ 00:11:35.709 YvetteRuiz: Okay, let me look at who has access to Andy.
71 00:11:37.190 ⇒ 00:11:40.940 YvetteRuiz: On the mechanical, on the home improvement side.
72 00:12:18.910 ⇒ 00:12:26.470 YvetteRuiz: Tiffany Torres and Brenda… Seemed to be the only two for right now.
73 00:12:26.470 ⇒ 00:12:27.500 Amber Lin: I see.
74 00:12:27.500 ⇒ 00:12:34.740 YvetteRuiz: Yeah. Which, Tiffany is her trainer. She’s also an overflow agent, too.
75 00:12:42.230 ⇒ 00:12:46.559 YvetteRuiz: So we only have… no, no, no, ma’am. That’s not true.
76 00:12:47.700 ⇒ 00:12:49.740 Amber Lin: Oh, more people have access?
77 00:12:49.920 ⇒ 00:12:56.729 YvetteRuiz: No, no, no, no, no, I’m talking to Janiece, I’m sorry. She’s saying that Susie’s in… no, we also have dispatch.
78 00:13:00.330 ⇒ 00:13:01.520 Amber Lin: I see.
79 00:13:08.110 ⇒ 00:13:09.240 YvetteRuiz: I forgot who.
80 00:13:15.120 ⇒ 00:13:20.619 YvetteRuiz: Shoot, where’s my thing? Yeah, it’s only them two, Amber. I’m sorry, I’m having two conversations over here in Clarissa.
81 00:13:20.620 ⇒ 00:13:23.439 Amber Lin: Yeah, all good. Team huddles…
82 00:13:29.040 ⇒ 00:13:30.849 Amber Lin: Oh, sorry, that was… sorry.
83 00:13:31.610 ⇒ 00:13:32.310 Amber Lin: Oops.
84 00:13:40.330 ⇒ 00:13:43.390 Amber Lin: Would…
85 00:13:43.390 ⇒ 00:13:44.630 YvetteRuiz: Okay, so…
86 00:13:46.830 ⇒ 00:13:54.730 Amber Lin: Yeah, my session with Janiece to look at the triage is 2 to 2.30 to 3, the working session’s from 2 to 2.30.
87 00:13:54.730 ⇒ 00:13:58.710 YvetteRuiz: So, it looks like they’ve only had… and I’m already confused.
88 00:14:00.350 ⇒ 00:14:08.220 YvetteRuiz: We had Rayanne, Susie, and Aubrey on the last one, so they already had all their people, with the exception of one. They don’t have everybody already added to it.
89 00:14:09.300 ⇒ 00:14:12.839 YvetteRuiz: So it looks like last week, y’all met with a group already.
90 00:14:12.940 ⇒ 00:14:14.219 YvetteRuiz: Is that true?
91 00:14:14.620 ⇒ 00:14:18.300 Amber Lin: I thought last week we did not have working sessions.
92 00:14:19.100 ⇒ 00:14:25.910 Amber Lin: Is my understanding. I asked Janice, Janiece said, do you want to pause it and regroup on it?
93 00:14:26.290 ⇒ 00:14:31.179 Amber Lin: So, I don’t think we met last week, she… I think she means the week before last week.
94 00:14:31.490 ⇒ 00:14:35.889 YvetteRuiz: Okay, so did y’all meet with them? With the mechanical people the week before that?
95 00:14:36.110 ⇒ 00:14:40.420 Amber Lin: We met with a few that was overflow. I…
96 00:14:41.220 ⇒ 00:14:44.790 Amber Lin: don’t recall Susie, but I think…
97 00:14:44.890 ⇒ 00:14:47.259 Amber Lin: I’m not the greatest with names.
98 00:14:47.260 ⇒ 00:14:48.190 YvetteRuiz: Okay.
99 00:14:49.230 ⇒ 00:14:55.970 Amber Lin: We could still meet. I just want to make sure that, hey, can we roll out mechanical? Do you guys feel ready? Has the feedback been worse?
100 00:14:55.970 ⇒ 00:14:58.550 YvetteRuiz: I will… what do you call it.
101 00:14:58.780 ⇒ 00:15:00.420 Amber Lin: Like, it doesn’t even have to be CRM.
102 00:15:00.420 ⇒ 00:15:01.980 YvetteRuiz: I have your team kind of central.
103 00:15:16.520 ⇒ 00:15:19.460 YvetteRuiz: I think, to our account.
104 00:15:20.440 ⇒ 00:15:21.170 Amber Lin: Yeah.
105 00:15:25.860 ⇒ 00:15:31.770 Amber Lin: Worst case, we can… We can just meet with Tarin and Cass.
106 00:15:31.970 ⇒ 00:15:39.889 Amber Lin: I can meet with them today briefly, I just want to know where they think we’re lacking, and where we feel more ready, and just…
107 00:15:40.410 ⇒ 00:15:44.409 Amber Lin: to start, so that people can get familiar with Andy.
108 00:16:08.210 ⇒ 00:16:26.669 YvetteRuiz: Okay, I’m waiting for Tara to respond to me. I’ll wait for Tara and Cass to respond to me. So then that way we can get them. I’m sure that we can get them rolled out, I just want the confirmation, now that they’ve already had a couple of weeks to test the, you know, the central dock, it’s been there, how prepared are their team?
109 00:16:27.020 ⇒ 00:16:31.449 Amber Lin: Yeah, and I asked Tara, I think she’s been able to…
110 00:16:31.620 ⇒ 00:16:47.510 Amber Lin: add edits to all the feedback that came in, so I think she’s comfortable with the feedback system. So I do see edits being made, so I just wonder, like, if it covers most of it, because we only see a few feedback coming in. I think we’ve seen…
111 00:16:48.290 ⇒ 00:16:56.280 Amber Lin: How much so far? We’ve seen around 9 or 10 so far, and a few… Let’s see…
112 00:16:56.710 ⇒ 00:17:03.189 Amber Lin: Yeah, about 9 or 10 so far of feedback. So, I’ll just… I just want to check when it’s done.
113 00:17:03.870 ⇒ 00:17:08.349 Amber Lin: Smozzie time in August session. Yeah, let’s see.
114 00:17:09.430 ⇒ 00:17:12.719 Amber Lin: Yeah, we did have the working session. I think,
115 00:17:13.109 ⇒ 00:17:17.739 Amber Lin: It probably is confusing that we’re trying to talk about the rollout.
116 00:17:17.740 ⇒ 00:17:19.610 YvetteRuiz: We’ll get it figured out.
117 00:17:19.619 ⇒ 00:17:37.069 Amber Lin: Yeah. Okay. That’s that. I… so, I talked to Sam earlier. He’s working on a plan of what we could include and how we’re gonna… So, you know we showed you the platform that’s not based in Google Chat last Thursday?
118 00:17:37.070 ⇒ 00:17:38.010 YvetteRuiz: Yes.
119 00:17:38.010 ⇒ 00:17:56.600 Amber Lin: on a plan of, if we were to build that for ABC, how long would that… would that take? What features will it include? And he… I know you guys had a chat with 8x8, so he… I think he’s gonna incorporate some of those factors, too, of what we… what can we do with 8x8, and what do we have to build?
120 00:17:57.490 ⇒ 00:18:03.520 Amber Lin: So… Altar just responded, so he’s working on a plan for that.
121 00:18:03.520 ⇒ 00:18:12.780 YvetteRuiz: Okay, so is Sam also, it sounds like, I don’t know, is he the one that’s working on getting our transcripts information?
122 00:18:12.780 ⇒ 00:18:14.120 Amber Lin: Google was…
123 00:18:14.120 ⇒ 00:18:14.630 YvetteRuiz: Goodness.
124 00:18:14.630 ⇒ 00:18:16.540 Amber Lin: Utum is working on it.
125 00:18:16.540 ⇒ 00:18:17.710 YvetteRuiz: Okay, okay, so…
126 00:18:17.710 ⇒ 00:18:30.350 Amber Lin: I saw it was stalled for a bit, so I just wanted someone more senior to help with that, because we had a junior engineer help with it. I don’t think he did a very good job. So I got Utam to help fix that.
127 00:18:30.860 ⇒ 00:18:43.419 YvetteRuiz: Okay, okay, gotcha. Because I wasn’t sure, like, what you guys can see on your end, and if you… if they even know how to go pull that stuff up, and that’s what I was talking to them about yesterday. Like, I was able to go in there, and granted.
128 00:18:43.870 ⇒ 00:18:54.730 YvetteRuiz: it takes time, I mean, it’s all, but I was able to go in there, and I was sharing examples with them, like, we have a speech analytical piece in 8x8 that we’re able to
129 00:18:54.850 ⇒ 00:19:13.169 YvetteRuiz: you know, create keywords. I mean, the other day, I went in there and just did a search under transactions and said, hey, give me all the… give me all the phone conversations that took place that mentioned the word moved, and it gave me a list of customers, so I’m like, I don’t know what you guys are playing with, but I think that we’re…
130 00:19:13.170 ⇒ 00:19:13.940 Amber Lin: I see.
131 00:19:13.940 ⇒ 00:19:15.399 YvetteRuiz: figure this out, you know what I mean?
132 00:19:15.400 ⇒ 00:19:16.140 Amber Lin: Yeah.
133 00:19:17.030 ⇒ 00:19:19.460 Amber Lin: Totally.
134 00:19:19.460 ⇒ 00:19:30.610 YvetteRuiz: So anyhow, I shared that with them, that’s why we want to meet with 8x8, because I want to make sure that you guys know how to navigate and get the information that you’re needing, so then that way we can get the information that we need,
135 00:19:30.740 ⇒ 00:19:37.570 YvetteRuiz: to be able to establish the conversations, and are they utilizing Andy when they’re having these conversations?
136 00:19:37.570 ⇒ 00:19:39.020 Amber Lin: Yeah, totally.
137 00:19:39.420 ⇒ 00:19:47.069 Amber Lin: Last one… Tar responded, I think she… she said I would say yes to rolling out. Should…
138 00:19:47.510 ⇒ 00:19:51.920 Amber Lin: Are you comfortable granting access to all the mechanical CSRs?
139 00:19:51.920 ⇒ 00:20:03.580 YvetteRuiz: I can, as long as they know. What I don’t like is… I just need… we’ve been talking about this forever, so I just… I felt… I thought that we would already had a conversation with our people, knowing that it’s coming.
140 00:20:03.750 ⇒ 00:20:14.239 YvetteRuiz: So I’m cool. We have our huddles today. I can reiterate Andy to them during huddles today, or we can honestly give them a… Oh, they have been talking about it. I was like, Tara!
141 00:20:14.240 ⇒ 00:20:14.870 Amber Lin: Yeah.
142 00:20:14.870 ⇒ 00:20:16.769 YvetteRuiz: They do know it’s coming, gotcha, gotcha.
143 00:20:16.770 ⇒ 00:20:22.639 Amber Lin: Give them access, and in the huddles, they can test it out while they’re in the meeting. Okay.
144 00:20:23.050 ⇒ 00:20:24.200 Amber Lin: Sounds good.
145 00:20:24.620 ⇒ 00:20:33.340 Amber Lin: Yeah, once you give them access, let us know, and then… do you think it’s… it’s helpful that I also meet with them, or do you think Tara can…
146 00:20:33.440 ⇒ 00:20:35.050 Amber Lin: Lead that.
147 00:20:35.050 ⇒ 00:20:37.919 YvetteRuiz: She could probably leave that. I’ll ask her right now.
148 00:20:37.920 ⇒ 00:20:41.460 Amber Lin: Okay, sounds good. I’m free at that time, so…
149 00:20:41.460 ⇒ 00:20:42.490 YvetteRuiz: Okay.
150 00:20:42.920 ⇒ 00:20:48.800 Amber Lin: I think… 2.30… yeah, I can hop in for, like, 5 minutes or so, I have my meeting entities.
151 00:20:48.950 ⇒ 00:20:52.990 Amber Lin: But I think we can move it to 2 o’clock if we’re not having a working session.
152 00:21:14.990 ⇒ 00:21:17.110 YvetteRuiz: Dash. Okay.
153 00:21:17.450 ⇒ 00:21:20.220 YvetteRuiz: I’ll start working on giving them all access.
154 00:21:20.450 ⇒ 00:21:21.010 Amber Lin: Oh.
155 00:21:21.370 ⇒ 00:21:25.110 Amber Lin: I’m gonna ask Brenda and Jan… Janice…
156 00:21:25.600 ⇒ 00:21:30.910 Amber Lin: Or would you know who’s best for the initial testing crew within Home Improvement?
157 00:21:31.270 ⇒ 00:21:39.839 YvetteRuiz: I’ll add who I feel like it is. I’ll respond here in a minute on who I feel like I’ll give access to, to be able to give good feedback.
158 00:21:39.840 ⇒ 00:21:40.760 Amber Lin: Gotcha.
159 00:21:40.910 ⇒ 00:21:46.770 Amber Lin: We’ll add… You, freshman.
160 00:21:59.550 ⇒ 00:22:00.710 YvetteRuiz: I’m gonna add…
161 00:22:01.670 ⇒ 00:22:02.850 YvetteRuiz: Alexis Boyd.
162 00:22:02.850 ⇒ 00:22:13.359 Amber Lin: Can we walk the new people that we add to Home Improvement through, of how to add feedback, or how to use Andy? Do they know how to use it?
163 00:22:14.720 ⇒ 00:22:22.750 YvetteRuiz: That’s what I’m… I’m hoping that they’re communicating that with them, but every time I grant access, I send them the video tutorials on how to do all.
164 00:22:22.750 ⇒ 00:22:24.649 Amber Lin: Mmm, I see, okay.
165 00:22:25.350 ⇒ 00:22:30.469 Amber Lin: If not, we can always use today’s time. Me and Janiece, I can… we can meet with them, too.
166 00:22:30.780 ⇒ 00:22:54.700 YvetteRuiz: Yeah, I think once… because I don’t know how good they read it or understand it, I think it’s good that once they get access, somebody follows up with them and says, okay, you were granted access, and what I do is I send an email… I send it through… when I give them access to it, I put that in the description, and then I send an email to them and their leader saying, hey, you should have received an email, you’re now able to see… go through Andy.
167 00:22:54.700 ⇒ 00:23:01.600 YvetteRuiz: Make sure you connect with your supervisor to make sure you know how to utilize it and log in and everything. That’s what I normally do.
168 00:23:01.600 ⇒ 00:23:15.129 Amber Lin: Okay, sounds good. And then maybe tomorrow, we can see how… if they have all gotten, or have used it once, and then we can grab a few for next week’s, Wednesday session.
169 00:23:15.130 ⇒ 00:23:33.860 YvetteRuiz: Yeah, so when… when I add all the mechanical team, then next week… well, once I add everyone, they start doing the testing, I’m gonna ask Tara and Janiece, or you guys, start already putting y’all’s training sessions for the next, you know, for the next meeting.
170 00:23:33.860 ⇒ 00:23:35.990 Amber Lin: Now that everyone’s gonna have access.
171 00:23:36.880 ⇒ 00:23:37.569 Amber Lin: Huh.
172 00:23:39.360 ⇒ 00:23:41.769 Amber Lin: Okay, noted. All…
173 00:23:55.350 ⇒ 00:23:57.320 Amber Lin: Hold them, and…
174 00:24:07.030 ⇒ 00:24:10.369 Amber Lin: Okay, just noted that in our chat so that I remember.
175 00:24:31.680 ⇒ 00:24:32.630 Amber Lin: Okay.
176 00:24:32.910 ⇒ 00:24:35.799 Amber Lin: Awesome. Anything else we wanted to talk about?
177 00:24:36.590 ⇒ 00:24:39.610 YvetteRuiz: Not right now, Amber. My brain’s kind of, ugh.
178 00:24:39.610 ⇒ 00:24:49.420 Amber Lin: Yeah. Always just shoot me a message, when you think of something, and I’ll, I’ll, like, I also, most of the time…
179 00:24:49.420 ⇒ 00:24:52.729 YvetteRuiz: Oh, I need to respond to your email. You were… I was off.
180 00:24:53.360 ⇒ 00:25:02.610 YvetteRuiz: Yes, I’d be happy to… I’ll respond to it. I just… I was off, and then I’m playing catch-up right now, but yes, I did get it, and I’d be happy to do that.
181 00:25:02.610 ⇒ 00:25:13.970 Amber Lin: All good. James is the new person that’s handling our marketing side. I think he will send you all the instructions of how he wants to set it up. I’m not sure how he wants to do it. I think he wants to have Zoom, and then.
182 00:25:13.970 ⇒ 00:25:14.310 YvetteRuiz: Okay.
183 00:25:14.310 ⇒ 00:25:21.169 Amber Lin: phone to record, because it’s just better quality video, but he will coordinate that, and if it’s not possible, we’ll just do Zoom.
184 00:25:21.890 ⇒ 00:25:27.849 YvetteRuiz: Okay, sounds good. I forgot. I’ve been meaning to do that. I’m like, oh my god, I hope she doesn’t mean I’m… she doesn’t think I’m ignoring her.
185 00:25:27.850 ⇒ 00:25:33.620 Amber Lin: No, all good. It flew past my mind, too. I was like, what email I sent you? I was like, I don’t know.
186 00:25:33.620 ⇒ 00:25:50.550 YvetteRuiz: No worries, Amber. Well, thank you so much. We’ll start moving along the other departments, and then we’ll start, you know, again, I’m just… I’m excited about trying to get the transcripts going and seeing how we can incorporate voice.
187 00:25:50.550 ⇒ 00:25:54.690 YvetteRuiz: Because I do feel like those are… those are two things that are gonna be game changers.
188 00:25:56.400 ⇒ 00:25:57.140 YvetteRuiz: Alrighty.
189 00:25:57.140 ⇒ 00:25:57.870 Amber Lin: Okay.
190 00:25:57.870 ⇒ 00:25:59.170 YvetteRuiz: Okay, we’ll talk soon.
191 00:25:59.170 ⇒ 00:26:00.400 Amber Lin: Yeah, testing. Bye.