Meeting Title: ABC Standup Date: 2025-08-19 Meeting participants: Amber Lin, Mustafa Raja, Casie Aviles


WEBVTT

1 00:00:58.770 00:01:00.160 Amber Lin: Hello, Shafa.

2 00:01:31.600 00:01:32.880 Amber Lin: Hello!

3 00:01:34.150 00:01:36.140 Amber Lin: Oh, great, everyone’s here.

4 00:01:36.790 00:01:38.250 Amber Lin: Alright.

5 00:01:40.720 00:01:55.350 Amber Lin: So… Let’s go here. So, on the Insomnia Cookie site, This is done, right?

6 00:01:56.880 00:02:00.320 Casie Aviles: Yeah, … Yeah, it’s working now, so….

7 00:02:00.320 00:02:00.840 Amber Lin: Awesome.

8 00:02:00.840 00:02:01.950 Casie Aviles: But don’t they done.

9 00:02:02.180 00:02:02.840 Amber Lin: Okay.

10 00:02:05.980 00:02:07.400 Casie Aviles: Get my stuff, I dropped.

11 00:02:08.000 00:02:12.080 Amber Lin: Oh, it’s okay. It’s mostly us on this project.

12 00:02:12.480 00:02:16.580 Amber Lin: … Daily impact score….

13 00:02:17.250 00:02:17.830 Casie Aviles: 12.

14 00:02:18.120 00:02:21.309 Amber Lin: Did you have a chance to spike on DoorDash?

15 00:02:22.940 00:02:28.219 Casie Aviles: No, no, the spikes are actually… I’m doing them now, so…

16 00:02:28.610 00:02:31.440 Casie Aviles: Yeah, I’ll try to give the, …

17 00:02:32.080 00:02:36.170 Casie Aviles: The shared denotion, Doc, for the spike by today.

18 00:02:36.550 00:02:37.280 Amber Lin: Okay.

19 00:02:38.850 00:02:42.120 Casie Aviles: Same with the ABC spike.

20 00:02:42.420 00:02:44.280 Amber Lin: Okay.

21 00:02:44.600 00:02:51.599 Amber Lin: Sounds good. … But you have access to the DoorDash items, right?

22 00:02:53.450 00:02:57.210 Casie Aviles: … I haven’t confirmed, I haven’t actually logged in yet.

23 00:02:57.210 00:02:58.500 Amber Lin: Okay, okay, so….

24 00:02:58.500 00:03:00.419 Casie Aviles: I will confirm the column, yeah.

25 00:03:00.420 00:03:02.800 Amber Lin: That’s good, so I’ll also say this is today.

26 00:03:10.010 00:03:11.200 Amber Lin: Alright.

27 00:03:11.510 00:03:30.109 Amber Lin: For Uber, there’s Uber Ads, and then Uber Eats Manager. We don’t have access to Uber Eats Manager, but maybe you can also look at Uber, Uber Ads. Maybe that’s something we could take a look at.

28 00:03:31.180 00:03:33.560 Casie Aviles: For, for, like, this pipe as well.

29 00:03:33.560 00:03:33.920 Amber Lin: Yeah.

30 00:03:33.920 00:03:34.550 Casie Aviles: Okay.

31 00:03:35.280 00:03:41.589 Casie Aviles: Yeah, I think I’ll just… Yeah, yeah, okay. Yeah, yeah. I’ll just create, like, a notion, though, for both.

32 00:03:41.960 00:03:44.769 Amber Lin: Sounds good, I’ll make a different ticket.

33 00:03:46.450 00:03:48.570 Amber Lin: Is there different platforms?

34 00:03:53.220 00:03:55.269 Amber Lin: So this is blocked.

35 00:04:00.680 00:04:02.999 Casie Aviles: able to log into Uber Eats.

36 00:04:03.750 00:04:07.340 Casie Aviles: Yeah, for Uber Eats, but the manager…

37 00:04:08.190 00:04:10.380 Casie Aviles: I think the problem there is that.

38 00:04:10.380 00:04:13.060 Amber Lin: We don’t have access to all of their stores.

39 00:04:13.220 00:04:14.869 Amber Lin: Hmm. Yeah, I think….

40 00:04:14.870 00:04:16.510 Casie Aviles: That’s why it’s blocked, you know.

41 00:04:16.510 00:04:21.940 Amber Lin: Yeah, great. Okay, that’s insomnia. I think…

42 00:04:22.089 00:04:32.780 Amber Lin: I will be out of office on Thursday and Friday, so we’ll have stand-up, … Tomorrow, and then….

43 00:04:34.000 00:04:38.560 Casie Aviles: Oh, yeah, yeah, I might be out also on Thursday because of holidays.

44 00:04:38.560 00:04:39.480 Amber Lin: Oh, okay.

45 00:04:39.650 00:04:42.999 Amber Lin: Sounds good, so I’m gonna delete that one.

46 00:04:43.820 00:04:45.600 Casie Aviles: But I’ll be back on Friday.

47 00:04:45.890 00:04:56.010 Amber Lin: Alright, so hopefully we can complete the DoorDash one on Friday, and then if we have some progress on Uber Eats, that’ll be great too.

48 00:04:57.430 00:04:59.799 Casie Aviles: Sure, sure, I’ll focus on DoorDash then.

49 00:04:59.970 00:05:06.949 Amber Lin: Okay, awesome. That’s Insomnia Cookies. Going back to ABC…

50 00:05:07.800 00:05:11.679 Amber Lin: … yeah, there’s quite a few.

51 00:05:12.560 00:05:13.590 Amber Lin: …

52 00:05:19.740 00:05:22.549 Amber Lin: So the spike is still in progress, right?

53 00:05:23.420 00:05:24.190 Casie Aviles: Yeah.

54 00:05:24.190 00:05:31.580 Amber Lin: Okay, it’s okay. Cancellations… I think this is correct. I think I checked it, it did.

55 00:05:31.740 00:05:34.560 Amber Lin: Return the exact words, I’m gonna close that.

56 00:05:35.130 00:05:35.919 Casie Aviles: Very nice.

57 00:05:36.240 00:05:43.840 Amber Lin: And then… Brenda, I think Brenda is showing up as pest?

58 00:05:44.320 00:05:53.829 Amber Lin: But Brenda should… I don’t think she’s mechanical, but I think she’s home improvement, but she’s a trainer, so we should just give her access to all of it.

59 00:05:55.650 00:05:57.400 Casie Aviles: For all departments, okay.

60 00:05:59.690 00:06:00.510 Amber Lin: And, …

61 00:06:14.160 00:06:17.330 Amber Lin: Ben… Boom.

62 00:06:20.580 00:06:23.150 Amber Lin: Did we figure that out?

63 00:06:24.890 00:06:32.690 Casie Aviles: No, this wasn’t… I did not implement this yet, but I already have an idea. I… yeah, I have an idea how to do this.

64 00:06:32.690 00:06:33.600 Amber Lin: Okay.

65 00:06:33.920 00:06:37.519 Amber Lin: That’ll be great, because a lot of times Janice is asking, hey, I don’t… I don’t know.

66 00:06:37.520 00:06:38.440 Casie Aviles: Yeah.

67 00:06:38.440 00:06:38.800 Amber Lin: Nice.

68 00:06:38.800 00:06:42.420 Casie Aviles: I did see she would tag me in there, so yeah, I….

69 00:06:43.820 00:06:50.010 Amber Lin: I know we cleared formulas from the inspector sheet, but I know Andy’s still connected to the one with…

70 00:06:50.410 00:06:52.239 Amber Lin: With the foreheads, right?

71 00:06:52.730 00:06:56.269 Casie Aviles: Yes, it’s connected to the one with 4 mils.

72 00:06:56.790 00:06:58.840 Amber Lin: I see. …

73 00:06:59.200 00:07:11.420 Amber Lin: I think there were some updates that’s made. I think we’ll want to connect it to the one without formulas, but, …

74 00:07:12.050 00:07:12.940 Amber Lin: Okay.

75 00:07:14.300 00:07:17.839 Casie Aviles: Okay, so… yeah, yeah, I’ll connect it now, then.

76 00:07:18.150 00:07:19.510 Amber Lin: Okay, and…

77 00:07:19.690 00:07:25.370 Amber Lin: There were some updates that’s made, can we make a new copy and then connect it… connect it?

78 00:07:26.710 00:07:31.790 Casie Aviles: You mean make another… another copy of… Then no formulas.

79 00:07:33.310 00:07:41.239 Amber Lin: I think it was just some updates that has been made. We can also just copy and paste a comment.

80 00:07:42.440 00:07:43.460 Amber Lin: There.

81 00:07:46.020 00:07:48.320 Amber Lin: Did you have to do the shading again?

82 00:07:49.160 00:07:56.270 Casie Aviles: Oh, no, no, no, I just, … I copied the formatting as well. I think I can do it with the format painter.

83 00:07:56.270 00:07:56.910 Amber Lin: Bye.

84 00:08:10.520 00:08:16.009 Amber Lin: … I need to clean up these tickets.

85 00:08:17.060 00:08:20.230 Amber Lin: But, okay, let’s from Janiece.

86 00:08:20.400 00:08:25.300 Amber Lin: That’s something… This…

87 00:08:29.360 00:08:42.209 Amber Lin: Yeah, I think this was one that I checked. Mosquito Promos shows up as this in the central doc, but when we ask Andy, it doesn’t show, say, as new estimate.

88 00:08:43.000 00:08:47.510 Amber Lin: on lead line, promo initials, it doesn’t show those leads, so I assigned.

89 00:08:47.510 00:08:54.680 Casie Aviles: Yeah, I think… Yeah, it’s… this is definitely a similar issue with the cancellation flows.

90 00:08:55.230 00:08:56.159 Amber Lin: I see.

91 00:08:56.480 00:09:01.170 Casie Aviles: So I think the solution that I applied there will also work for this one.

92 00:09:01.170 00:09:01.660 Amber Lin: Bye.

93 00:09:01.660 00:09:03.539 Casie Aviles: I’ll see you with testing.

94 00:09:03.700 00:09:08.449 Amber Lin: Okay. And then… another one… okay.

95 00:09:11.090 00:09:13.039 Amber Lin: Yeah, same with all….

96 00:09:13.040 00:09:13.470 Casie Aviles: Whoa.

97 00:09:13.470 00:09:19.149 Amber Lin: Close this, and I’ll add it to the other… ticket, so I’m gonna say…

98 00:09:26.850 00:09:33.579 Amber Lin: Actually, you know, in the sheet that has… All the emails….

99 00:09:34.190 00:09:35.280 Casie Aviles: Yeah, cleaning….

100 00:09:35.280 00:09:43.860 Amber Lin: Yeah, I’ll… I think I’ll just click Trainer, and I guess if we click Trainer, can we just give them to access to all departments?

101 00:09:45.240 00:09:47.489 Amber Lin: I think that will make it easier.

102 00:09:49.060 00:09:54.949 Casie Aviles: Yeah, I’ll… yeah, I’ll check. I’m not entirely sure how the system…

103 00:09:55.670 00:10:00.010 Casie Aviles: Like, how the department system logic works here, but I will check.

104 00:10:00.010 00:10:03.979 Amber Lin: Because it was… Mustafa, who set it up?

105 00:10:04.710 00:10:10.120 Casie Aviles: Yeah, yeah, it was Mustafa, but… Gotcha. I think it’s just, it’s just prompting.

106 00:10:10.120 00:10:11.650 Amber Lin: So, I’ll just check it.

107 00:10:11.910 00:10:14.890 Amber Lin: Okay, sounds good. I’ll close that one.

108 00:10:19.210 00:10:20.870 Amber Lin: the…

109 00:10:25.730 00:10:31.150 Amber Lin: Wait, why is this… Oh.

110 00:10:32.590 00:10:36.080 Amber Lin: This is a skills and zip sheet that we need to….

111 00:10:37.320 00:10:38.630 Casie Aviles: Oh, this is… okay.

112 00:10:39.310 00:10:41.400 Amber Lin: Yeah, how should we…

113 00:10:44.920 00:10:47.030 Amber Lin: How should we tackle this?

114 00:10:49.150 00:10:52.540 Casie Aviles: So for this particular issue.

115 00:10:54.350 00:11:00.700 Casie Aviles: Well, I think a quick fix, as usual, would be just updating the hard-coded one.

116 00:11:01.220 00:11:09.299 Casie Aviles: But then… Of course, it’s part of, like, the broader solution, the long-term solution.

117 00:11:09.660 00:11:16.089 Casie Aviles: It’s, of course, the flattening work that we’re also Doing in progress.

118 00:11:19.620 00:11:23.750 Amber Lin: I see. So… …

119 00:11:28.380 00:11:34.150 Amber Lin: move this… I’ll clean this up today, I have some time. I’m gonna move this to the…

120 00:11:34.390 00:11:39.740 Amber Lin: Sit there, and then… Another one…

121 00:11:40.630 00:11:43.180 Amber Lin: Diff, that’s what we just looked at.

122 00:11:43.920 00:11:48.599 Amber Lin: And then… I think that should be all.

123 00:11:49.140 00:11:54.099 Amber Lin: And then, I think when I… oh, never mind, there’s a few here.

124 00:11:54.470 00:11:55.210 Amber Lin: ….

125 00:11:55.210 00:12:06.659 Casie Aviles: There are some spikes that… sorry, not spike, I mean triage tickets that I commented on, but I’m not sure, like, what status to set them. Am I… am I fine to, like, set them

126 00:12:07.000 00:12:09.300 Casie Aviles: Like, put them out of triage.

127 00:12:09.300 00:12:10.430 Amber Lin: Yeah, totally.

128 00:12:10.640 00:12:13.039 Amber Lin: If you solve them, we can do that.

129 00:12:15.810 00:12:18.000 Amber Lin: So is this… this is fixed now, right?

130 00:12:18.280 00:12:19.770 Casie Aviles: Yes, yes. Okay.

131 00:12:25.760 00:12:27.639 Amber Lin: And some of… some of these….

132 00:12:27.640 00:12:32.810 Casie Aviles: Tickets are also related, so one fix from the other should also fix, like.

133 00:12:32.810 00:12:33.200 Amber Lin: another.

134 00:12:33.200 00:12:36.760 Casie Aviles: one, but… I need to clarify that, yeah, it’s….

135 00:12:36.760 00:12:40.720 Amber Lin: I see. I think this is the same thing as a different… as another issue.

136 00:12:41.210 00:12:44.220 Amber Lin: … Alright.

137 00:12:45.290 00:12:48.790 Casie Aviles: Yeah, yeah, that ticket that you just opened, that was related.

138 00:12:51.100 00:12:53.130 Amber Lin: Gotcha. Okay.

139 00:12:54.340 00:12:56.760 Casie Aviles: Yes, I think, yes, that one function.

140 00:12:56.760 00:12:57.540 Amber Lin: Great.

141 00:12:58.930 00:13:13.110 Amber Lin: And also the email access, I guess when you look at it, right now, I think it’s the same issue of when people ask… Andy still asks clarifying questions on what department it is. How should we fix that?

142 00:13:13.110 00:13:20.189 Mustafa Raja: Yeah… Yeah, but those should be only for the ones, with multiple….

143 00:13:20.190 00:13:21.380 Casie Aviles: multiple….

144 00:13:21.380 00:13:22.669 Mustafa Raja: Teams, no?

145 00:13:23.560 00:13:24.000 Amber Lin: Oh, boy.

146 00:13:24.210 00:13:36.649 Mustafa Raja: It doesn’t ask if they are only in one team. What we can do is, if Andy sees that, okay, this question certainly belongs to this team, Andy wouldn’t ask, then….

147 00:13:37.250 00:13:39.909 Casie Aviles: Yes, I added that, I added that to the prompt.

148 00:13:39.910 00:13:54.269 Mustafa Raja: Yeah, I saw your comment on that, and Andy does keep in context, I believe Andy does keep in context what the conversation is going on for.

149 00:13:54.460 00:13:55.770 Amber Lin: Okay.

150 00:13:56.240 00:13:57.350 Amber Lin: And… Yeah.

151 00:13:57.350 00:13:59.900 Mustafa Raja: I’m sorry for earlier, my internet is….

152 00:13:59.900 00:14:08.880 Amber Lin: No, it’s okay, it’s okay. We were talking about insomnia cookies, so it’s fine. I think we’re looking at a few things here…

153 00:14:09.340 00:14:12.609 Amber Lin: … Can… actually, can I?

154 00:14:12.850 00:14:21.190 Amber Lin: assign this Mustafa to you, because you did the… Very small… All settings…

155 00:14:21.520 00:14:22.480 Amber Lin: Oh, wow.

156 00:14:23.830 00:14:25.030 Amber Lin: …

157 00:14:26.960 00:14:36.479 Amber Lin: I was thinking if… because right here we have a column that says trainer, and the trainers usually shouldn’t get access to multiple departments, so I was wondering if we can…

158 00:14:36.920 00:14:43.820 Amber Lin: Say, if someone gets… It’s a trainer, then we give them access to all….

159 00:14:44.540 00:14:49.069 Mustafa Raja: Yeah, I did add just the, … what’s it called?

160 00:14:49.390 00:14:54.140 Mustafa Raja: I added all departments to the ones this trainer check is on for.

161 00:14:54.140 00:14:55.959 Amber Lin: OC, okay, I see, I saw.

162 00:14:56.250 00:14:59.780 Amber Lin: Alright, that’s… that’s good then. So, I’ll put this….

163 00:14:59.780 00:15:00.530 Mustafa Raja: Yep.

164 00:15:00.530 00:15:01.200 Amber Lin: Signature.

165 00:15:01.200 00:15:07.260 Mustafa Raja: Yeah, for the… for the skills and… skills and, zip sheet, I didn’t get to work on it.

166 00:15:08.020 00:15:16.829 Mustafa Raja: Until now, because, I have a lot of stuff on default and in the root that I need to work on.

167 00:15:17.190 00:15:18.959 Amber Lin: Yeah, I, I, I hear you.

168 00:15:19.090 00:15:19.810 Amber Lin: Okay.

169 00:15:20.320 00:15:27.140 Amber Lin: Then for… Yeah, that one, I will just… we’ll just do that right now.

170 00:15:27.480 00:15:29.850 Amber Lin: … Brian….

171 00:15:29.850 00:15:30.520 Mustafa Raja: ….

172 00:15:31.730 00:15:34.579 Amber Lin: Ta- … just gonna copy and paste.

173 00:15:34.580 00:15:40.929 Mustafa Raja: Also, if, if we are doing the database thing,

174 00:15:42.240 00:15:44.639 Mustafa Raja: Should I work on zips?

175 00:15:45.160 00:15:50.700 Mustafa Raja: Then… If our source of truth is going to be a database.

176 00:15:50.920 00:15:52.100 Amber Lin: What do you mean?

177 00:15:52.820 00:15:55.069 Amber Lin: What’s the work that you’re currently doing?

178 00:16:00.710 00:16:04.189 Amber Lin: What’s the work for the zips that you were talking about?

179 00:16:07.500 00:16:08.349 Casie Aviles: I think….

180 00:16:08.350 00:16:08.710 Amber Lin: Oh.

181 00:16:08.710 00:16:10.530 Casie Aviles: Staff, might be having….

182 00:16:10.730 00:16:11.400 Amber Lin: I see.

183 00:16:11.400 00:16:15.429 Casie Aviles: issues again, but yeah, I think I could give some context on that.

184 00:16:16.030 00:16:18.859 Casie Aviles: I believe what he was talking about is…

185 00:16:19.700 00:16:24.039 Casie Aviles: He is currently doing… I think he’s flattening it.

186 00:16:25.690 00:16:35.089 Casie Aviles: From our side, so on the spreadsheet hub, he’s creating, like, another sheet and flattening it, like, exactly like how we did

187 00:16:35.870 00:16:42.359 Casie Aviles: or similar to how we did the inspector sheet, right? Like, there’s multiple sheets, and then we consolidated it into one sheet.

188 00:16:43.510 00:16:44.700 Casie Aviles: I think what he was….

189 00:16:44.700 00:16:46.500 Amber Lin: Trying to ask is….

190 00:16:47.030 00:16:54.189 Casie Aviles: Should he still proceed with that if we’re going to migrate to a database anyway? I think that was his question.

191 00:16:54.190 00:17:03.509 Amber Lin: I was thinking that it’s necessary for us to do it before we migrate to a database, because if we need each row to be a single zip code, then it….

192 00:17:03.780 00:17:04.990 Casie Aviles: Hmm, yeah, actually.

193 00:17:04.990 00:17:09.380 Amber Lin: It needs to be flattened regardless, for the database, anyways.

194 00:17:11.270 00:17:13.329 Casie Aviles: Yeah, yeah, I guess that makes sense.

195 00:17:13.339 00:17:14.079 Amber Lin: Okay.

196 00:17:15.489 00:17:22.009 Amber Lin: Alright, … Could you tell Mousafa that… if… actually, also….

197 00:17:22.030 00:17:22.530 Mustafa Raja: I’m back.

198 00:17:22.530 00:17:28.940 Amber Lin: Oh, great, hi. So we’ll need to flatten it anyways if we want to have it in the database, because it’s….

199 00:17:28.940 00:17:29.690 Mustafa Raja: Yeah, yeah, yeah.

200 00:17:29.690 00:17:31.639 Amber Lin: Grow is different. Okay.

201 00:17:31.910 00:17:35.149 Amber Lin: Yeah, I will clean this up.

202 00:17:35.460 00:17:39.279 Amber Lin: … Right now, okay.

203 00:17:40.360 00:17:43.830 Amber Lin: Alright, this is very messy, but I think we got most of…

204 00:17:43.930 00:17:46.479 Amber Lin: We have most of the context.

205 00:17:49.730 00:17:53.649 Amber Lin: Alright. Any other questions we have right now?

206 00:17:57.010 00:18:02.159 Casie Aviles: No, not at the moment. I will just focus on finishing up the spikes that I have, and then….

207 00:18:02.310 00:18:04.989 Amber Lin: Some of the triage tickets once….

208 00:18:05.010 00:18:06.080 Casie Aviles: Okay.

209 00:18:07.070 00:18:13.390 Amber Lin: Awesome. … I assume you didn’t have time to do….

210 00:18:14.250 00:18:18.799 Casie Aviles: Yeah, I think, yeah, Utam’s taking this one. Earlier, we talked about it.

211 00:18:19.260 00:18:20.450 Amber Lin: Oh, okay, great.

212 00:18:20.960 00:18:22.140 Amber Lin: And that’s it.

213 00:18:23.120 00:18:24.439 Casie Aviles: And thanks both. Okay.

214 00:18:25.150 00:18:26.200 Casie Aviles: Thank you, thank you.

215 00:18:26.960 00:18:28.440 Amber Lin: I ain’t talk to you tomorrow.