Meeting Title: ABC Standup Date: 2025-08-11 Meeting participants: Giselle Agot, Casie Aviles, Mustafa Raja, Amber Lin, Vashdev Heerani, Sam Roberts
WEBVTT
1 00:01:08.240 ⇒ 00:01:09.530 Amber Lin: Hello!
2 00:01:10.700 ⇒ 00:01:11.980 Giselle Agot: Hi, everyone.
3 00:01:12.930 ⇒ 00:01:13.520 Mustafa Raja: Hey.
4 00:01:19.280 ⇒ 00:01:20.809 Amber Lin: Okay, just a sec.
5 00:01:21.240 ⇒ 00:01:30.090 Amber Lin: So, we’ll go through ABC and insomnia, and I think before we start, just gonna… wait…
6 00:01:30.210 ⇒ 00:01:31.470 Amber Lin: Let me check.
7 00:01:31.650 ⇒ 00:01:33.780 Amber Lin: Is Fosh stuck in the invite?
8 00:01:33.920 ⇒ 00:01:35.199 Amber Lin: Yes, he is.
9 00:01:35.530 ⇒ 00:01:36.680 Amber Lin: Okay.
10 00:01:37.530 ⇒ 00:01:42.539 Amber Lin: Okay, I’ll talk about data platform last, since Vashtag’s not here yet. …
11 00:01:42.770 ⇒ 00:01:49.299 Amber Lin: Let me show y’all for the… ABC side…
12 00:02:03.170 ⇒ 00:02:10.989 Amber Lin: So, I think we have a few focuses… hi, Vashev! A few focuses for this cycle. …
13 00:02:11.200 ⇒ 00:02:15.510 Amber Lin: So, our top priority is going to be the inspector sheet.
14 00:02:15.700 ⇒ 00:02:19.460 Amber Lin: We’re still getting a few errors coming in, so…
15 00:02:19.750 ⇒ 00:02:26.299 Amber Lin: Probably want to talk about how we can get that back online and make sure things are correct.
16 00:02:27.400 ⇒ 00:02:31.140 Amber Lin: And… …
17 00:02:35.230 ⇒ 00:02:42.600 Amber Lin: And we’ll also want to… communicate everything that’s gotten resolved.
18 00:02:42.830 ⇒ 00:02:54.170 Amber Lin: And there was an error on the skills and zip sheet. I put the screenshot here, so… okay.
19 00:02:54.940 ⇒ 00:03:00.380 Amber Lin: Sounds good. So we can test that, and if that works, we’ll… we’ll let them know.
20 00:03:01.050 ⇒ 00:03:13.509 Amber Lin: this is low priority, I’ll probably… I’ll probably save this for next week, so we can skip that. So just… that’s just everything on the spreadsheet side that we can improve on.
21 00:03:14.170 ⇒ 00:03:18.170 Amber Lin: … I think…
22 00:03:18.280 ⇒ 00:03:31.419 Amber Lin: The main thing for you guys, for the automation team is the ticketing system. I sent something earlier… okay, this is… this is good.
23 00:03:31.710 ⇒ 00:03:41.039 Amber Lin: … So… Do all the tickets coming in now include the content?
24 00:03:42.370 ⇒ 00:03:51.450 Casie Aviles: Yeah, starting from… yeah, starting from 635, which is one hour ago. And the older ones, they don’t have it yet, like, the two old ones.
25 00:03:51.800 ⇒ 00:03:52.870 Amber Lin: Oh, okay.
26 00:03:53.090 ⇒ 00:03:58.140 Casie Aviles: But yeah, every ticket… Every triage ticket that comes in should have….
27 00:03:58.140 ⇒ 00:03:59.019 Amber Lin: Yeah.
28 00:03:59.200 ⇒ 00:04:04.820 Amber Lin: That’s awesome. I think there was… So…
29 00:04:05.710 ⇒ 00:04:10.360 Amber Lin: there was something that I noticed here as well, so…
30 00:04:10.490 ⇒ 00:04:15.799 Amber Lin: The current stuff that comes in only captures the last request.
31 00:04:16.910 ⇒ 00:04:25.150 Amber Lin: And in cases like this, it’s hard to know what they originally asked. What do you guys think could be a possible solution?
32 00:04:27.460 ⇒ 00:04:31.590 Casie Aviles: I would say that for this, we would have to…
33 00:04:31.760 ⇒ 00:04:34.349 Casie Aviles: You know, look for a way to go back.
34 00:04:34.960 ⇒ 00:04:40.099 Casie Aviles: Like, get the entire… Thread, like, the history of, …
35 00:04:40.780 ⇒ 00:04:45.660 Casie Aviles: the conversation, and I know that we have, like, a way to identify
36 00:04:46.090 ⇒ 00:04:50.739 Casie Aviles: threads already, conversations in… with Andy, so I think it’s just a matter of
37 00:04:51.050 ⇒ 00:04:56.030 Casie Aviles: Being able to go back, like, a few… ….
38 00:04:56.030 ⇒ 00:04:56.790 Amber Lin: Yeah.
39 00:04:57.130 ⇒ 00:04:59.130 Casie Aviles: inputs before.
40 00:04:59.240 ⇒ 00:05:02.300 Casie Aviles: This one, where the feedback was given.
41 00:05:03.730 ⇒ 00:05:06.640 Amber Lin: How long do you think that will take for development?
42 00:05:09.660 ⇒ 00:05:10.670 Casie Aviles: Hmm….
43 00:05:10.860 ⇒ 00:05:15.609 Amber Lin: I’ll estimate around 2 for now, 2 points, since… Okay. Yeah.
44 00:05:17.220 ⇒ 00:05:24.320 Amber Lin: Yeah, I would say this is not high priority, I’ll put it at medium, because it’s just that for these, I think for it…
45 00:05:24.440 ⇒ 00:05:37.620 Amber Lin: makes us able to update some of those questions, but we can still manually ask them what they asked, but if we can include that, that would be great. Should I assign this, Casey, to you, or assign this to Mustafa?
46 00:05:38.150 ⇒ 00:05:39.860 Casie Aviles: Yeah, I’ll take it.
47 00:05:40.110 ⇒ 00:05:40.950 Amber Lin: Okay.
48 00:05:41.370 ⇒ 00:05:43.549 Amber Lin: Send us a code…
49 00:05:54.300 ⇒ 00:05:55.620 Amber Lin: …
50 00:05:56.570 ⇒ 00:06:13.420 Amber Lin: And then, so the top priority is the inspector sheet, and then the feedback system, and we’re also adding lawn and home improvement. Mustafa, I sent you… I know you added the emails for, I think, home improvement.
51 00:06:13.420 ⇒ 00:06:29.690 Amber Lin: I sent you the emails for Lawn. This one should be a lot easier. It’s in a spreadsheet format, and I asked them to include all the different departments, so I think if we can add that to the routing sheet, that would be great. I’ve also created the central docs for…
52 00:06:30.230 ⇒ 00:06:33.450 Amber Lin: Both of these departments,
53 00:06:33.970 ⇒ 00:06:36.199 Mustafa Raja: Home improvement and lawn.
54 00:06:36.360 ⇒ 00:06:38.120 Amber Lin: Yeah, …
55 00:06:38.300 ⇒ 00:06:48.099 Amber Lin: I’m gonna meet with them on Wednesday to add content to them, but for now, I have…
56 00:06:49.370 ⇒ 00:06:54.470 Amber Lin: I have home improvement, And…
57 00:06:55.720 ⇒ 00:07:01.289 Amber Lin: Sorry, I don’t think this can be done yet, because there’s no content in that.
58 00:07:01.860 ⇒ 00:07:03.300 Amber Lin: But….
59 00:07:03.300 ⇒ 00:07:09.789 Mustafa Raja: And so what we need… yeah, and so what we need to do is to vectorize them like we did for mechanical and for pest, right?
60 00:07:11.360 ⇒ 00:07:16.669 Amber Lin: … Sorry, can you repeat? Can you repeat that?
61 00:07:16.670 ⇒ 00:07:23.189 Mustafa Raja: So we need to include these two, Andy, just like we did for mechanical and for….
62 00:07:23.540 ⇒ 00:07:24.300 Amber Lin: Yeah.
63 00:07:24.300 ⇒ 00:07:25.020 Mustafa Raja: Best.
64 00:07:25.270 ⇒ 00:07:33.410 Mustafa Raja: Yeah, … the mechanical one currently syncs with the rack, right? So it… Yeah, the….
65 00:07:33.410 ⇒ 00:07:35.100 Amber Lin: Anytime it does? Okay.
66 00:07:35.340 ⇒ 00:07:35.800 Mustafa Raja: Yeah, yeah.
67 00:07:36.220 ⇒ 00:07:39.580 Mustafa Raja: That’s both for mechanical and for pest.
68 00:07:39.920 ⇒ 00:07:49.420 Amber Lin: Okay, sounds good. And… I think these two will be blocked until we create.
69 00:07:49.570 ⇒ 00:08:00.900 Amber Lin: That documentation… … And… Okay, that’s booked.
70 00:08:02.030 ⇒ 00:08:09.330 Amber Lin: And then I’ll sign… I’ll assign it when it’s done, either to Casey or Msoba, to you.
71 00:08:09.330 ⇒ 00:08:10.020 Mustafa Raja: Okay.
72 00:08:10.020 ⇒ 00:08:15.969 Amber Lin: Then, I think what we can do, though, is to set up the email routing logic.
73 00:08:16.410 ⇒ 00:08:19.109 Amber Lin: I did add the two links.
74 00:08:19.580 ⇒ 00:08:20.070 Amber Lin: -
75 00:08:20.070 ⇒ 00:08:28.150 Mustafa Raja: Is if 5… if 5… is 557, and… 567 related.
76 00:08:29.020 ⇒ 00:08:32.829 Amber Lin: 5… 6… T….
77 00:08:32.830 ⇒ 00:08:35.180 Mustafa Raja: Yeah, 567 and the 557.
78 00:08:35.460 ⇒ 00:08:41.460 Amber Lin: Oh, 557 is the feedback sheet of which department.
79 00:08:41.460 ⇒ 00:08:43.389 Mustafa Raja: Oh, oh, yeah, yeah, sorry to say.
80 00:08:43.390 ⇒ 00:08:55.260 Amber Lin: I guess it is related, so depending on the emails. Yeah. So for both of them, we have the FIFA sheet that we need to set up, and then also the email routing.
81 00:08:55.510 ⇒ 00:08:58.480 Amber Lin: Based on the emails they gave us.
82 00:08:58.480 ⇒ 00:08:59.070 Mustafa Raja: Yeah.
83 00:08:59.550 ⇒ 00:09:00.050 Amber Lin: Yeah.
84 00:09:00.440 ⇒ 00:09:01.230 Mustafa Raja: Okay, thank you.
85 00:09:01.750 ⇒ 00:09:04.119 Amber Lin: Yeah, so that’s those.
86 00:09:11.110 ⇒ 00:09:11.880 Amber Lin: Think?
87 00:09:13.140 ⇒ 00:09:19.160 Amber Lin: We do need to explore the transcript data.
88 00:09:19.260 ⇒ 00:09:20.370 Amber Lin: …
89 00:09:21.920 ⇒ 00:09:30.520 Amber Lin: And… okay, so on the data side, there’s two tasks. One is to just archive the old dashboard. So right now, we have…
90 00:09:31.490 ⇒ 00:09:32.620 Amber Lin: …
91 00:09:33.640 ⇒ 00:09:43.920 Amber Lin: This one’s… we have these three. We have the ABC KPIs. This is the old one that doesn’t have updated data. Could we archive that one?
92 00:09:44.450 ⇒ 00:09:46.630 Amber Lin: So the class doesn’t get confused.
93 00:09:55.400 ⇒ 00:09:56.460 Amber Lin: Hello.
94 00:09:56.460 ⇒ 00:10:02.920 Casie Aviles: Oh, sorry. I think there should… I don’t know if there’s, like, a way to archive this, but…
95 00:10:03.110 ⇒ 00:10:08.179 Casie Aviles: We could probably remove it, yeah, I mean, it’s just a matter of removing it.
96 00:10:10.130 ⇒ 00:10:10.950 Amber Lin: All right.
97 00:10:11.870 ⇒ 00:10:18.960 Amber Lin: And then we’ve got… I know, Vashaf… Length of transcript data?
98 00:10:19.170 ⇒ 00:10:23.230 Amber Lin: in… in S3, …
99 00:10:23.750 ⇒ 00:10:29.450 Amber Lin: How can we go explore the transcript data and see what we can do with it?
100 00:10:41.990 ⇒ 00:10:48.340 Vashdev Heerani: … We can… we can get this data from S3 bucket, and then we can explore this.
101 00:10:52.570 ⇒ 00:11:03.140 Amber Lin: Yeah, I think it’s very similar to our Zoom platform with all the different transcripts, and I think we can think as a team of, okay, what are some…
102 00:11:03.760 ⇒ 00:11:07.910 Amber Lin: Analytics we can do using that transcript.
103 00:11:15.490 ⇒ 00:11:24.010 Amber Lin: Then… okay. How can we access the data? It’s an S3, right? How can we perform analytics on it?
104 00:11:30.320 ⇒ 00:11:32.310 Mustafa Raja: We want the drill dashboard.
105 00:11:36.810 ⇒ 00:11:40.760 Casie Aviles: Yeah, we have to take a look at the data first, I guess.
106 00:11:40.760 ⇒ 00:11:41.430 Amber Lin: Yeah.
107 00:11:41.760 ⇒ 00:11:47.879 Casie Aviles: We need to know, like, what’s inside there before we know, like, what can we do with it, because if it’s just transcripts, like.
108 00:11:48.120 ⇒ 00:11:52.540 Casie Aviles: In Zoom, I mean, I’m not really sure what you can do with that, like, it’s…
109 00:11:52.680 ⇒ 00:11:55.819 Casie Aviles: I mean, we could do, like, an AI thing, I guess, but….
110 00:11:56.030 ⇒ 00:11:56.390 Amber Lin: Yeah.
111 00:11:56.390 ⇒ 00:11:57.610 Casie Aviles: I’m not sure if…
112 00:11:57.750 ⇒ 00:12:02.570 Casie Aviles: That’s still the best way to go, but those are just at the top of my head, so…
113 00:12:02.820 ⇒ 00:12:06.070 Casie Aviles: We need to inspect what this contains first.
114 00:12:06.290 ⇒ 00:12:11.280 Amber Lin: Okay, so we need to do an EDA on it. Who can…
115 00:12:11.700 ⇒ 00:12:16.429 Amber Lin: Alright, who can do the exploratory data analysis?
116 00:12:16.570 ⇒ 00:12:20.520 Amber Lin: Just to see what we have, like, what type of data we have.
117 00:12:20.730 ⇒ 00:12:22.880 Amber Lin: Who can take that task?
118 00:12:29.740 ⇒ 00:12:32.119 Casie Aviles: I mean, if it’s just…
119 00:12:32.360 ⇒ 00:12:41.489 Casie Aviles: taking a look, then I wouldn’t mind just, you know, like, writing, listing down what can be done with this one.
120 00:12:41.820 ⇒ 00:12:50.800 Amber Lin: Okay, yeah, I think that’s all we need for this first step. And then, I think the most likely next step is that we create,
121 00:12:50.870 ⇒ 00:13:04.650 Amber Lin: some… an AI or some questions that we can… that we can use the transcript to answer, and we can… I think once we find out what’s in here, let’s loop in Utam and ask him what we can do.
122 00:13:05.520 ⇒ 00:13:07.400 Amber Lin: So I’ll assign this.
123 00:13:07.580 ⇒ 00:13:08.610 Amber Lin: Chew!
124 00:13:09.120 ⇒ 00:13:14.550 Amber Lin: I’ll say by Thursday, because Thursday, Utam’s meeting with the clients.
125 00:13:14.970 ⇒ 00:13:15.940 Amber Lin: Okay.
126 00:13:16.490 ⇒ 00:13:27.860 Amber Lin: I think that’s for ABC. I think, Giselle, I might need some help when we integrate the new departments for lawn and home improvement. …
127 00:13:28.590 ⇒ 00:13:33.510 Amber Lin: And… I’ll talk… I’ll talk more about that later.
128 00:13:34.040 ⇒ 00:13:46.850 Amber Lin: And let’s talk about… data platform… I think quickly for… Vashdev and Casey.
129 00:13:47.970 ⇒ 00:13:49.170 Amber Lin: …
130 00:13:51.230 ⇒ 00:13:58.820 Amber Lin: I scheduled this for the end of this week, but is there anything you guys need before you get started?
131 00:14:03.010 ⇒ 00:14:11.089 Casie Aviles: Yeah, the data should be in somewhere already, so I think I’ll just take a look where it’s stored.
132 00:14:11.920 ⇒ 00:14:14.259 Amber Lin: Yeah. It’s just a matter of….
133 00:14:14.520 ⇒ 00:14:18.120 Casie Aviles: When I can start working on this.
134 00:14:18.830 ⇒ 00:14:33.770 Amber Lin: Okay, yeah, and I think the most basic, simple stuff would work, and then once we take a look at it, we can always do an internal review and see what we want to improve on them, so I think…
135 00:14:33.900 ⇒ 00:14:38.120 Amber Lin: We can focus on getting something out, and then we can see what we can do with.
136 00:14:38.220 ⇒ 00:14:39.660 Amber Lin: To edit later.
137 00:14:40.610 ⇒ 00:14:41.240 Casie Aviles: Okay.
138 00:14:41.610 ⇒ 00:14:42.340 Amber Lin: Yeah.
139 00:14:42.340 ⇒ 00:14:46.530 Casie Aviles: And, so this are all for the end of history.
140 00:14:47.070 ⇒ 00:14:54.999 Amber Lin: Yeah, based on what Utam said, this should be pretty simple. I don’t think we need anything fancy. …
141 00:14:55.420 ⇒ 00:15:01.260 Amber Lin: And let me know if you have any questions on what they should be, what they’re like.
142 00:15:02.720 ⇒ 00:15:03.410 Casie Aviles: Okay.
143 00:15:04.100 ⇒ 00:15:04.650 Amber Lin: Yeah.
144 00:15:07.810 ⇒ 00:15:13.639 Amber Lin: Okay, and Vashav, you’re… you’re clear on the modeling ticket, right? You know what to do?
145 00:15:15.520 ⇒ 00:15:16.960 Vashdev Heerani: Yes, yes.
146 00:15:17.230 ⇒ 00:15:18.560 Amber Lin: Okay, awesome.
147 00:15:18.790 ⇒ 00:15:22.950 Amber Lin: I assigned this time tracking one, but I think I’m gonna ask…
148 00:15:23.140 ⇒ 00:15:27.299 Amber Lin: Wish, what else to include here next time?
149 00:15:27.560 ⇒ 00:15:34.879 Amber Lin: We talk, because I just know the time tracking’s the most important, and then the other ones are more, like, medium priority.
150 00:15:37.120 ⇒ 00:15:49.610 Amber Lin: Okay. Lastly, on the insomnia side… Okay… Project…
151 00:15:50.690 ⇒ 00:15:55.460 Amber Lin: Can you guys tell me what the updates are for this project?
152 00:15:58.290 ⇒ 00:16:03.669 Casie Aviles: For me, I’m just… I’m about to start diving into these tickets.
153 00:16:04.300 ⇒ 00:16:06.140 Amber Lin: So, I, I….
154 00:16:06.140 ⇒ 00:16:11.880 Casie Aviles: Yeah, I’m just going to start right now. … Yeah.
155 00:16:12.610 ⇒ 00:16:13.270 Amber Lin: Okay.
156 00:16:13.660 ⇒ 00:16:15.760 Mustafa Raja: Yeah, same for… same for me.
157 00:16:16.310 ⇒ 00:16:34.029 Amber Lin: Yeah, alright. Let me know by the end of the day. Oh, and I also checked with Robert, you know, this intermediate that they were using? So, the response I got is that we shouldn’t mess with whatever they have, we’ll create our own, and then we’ll show them what it, like, what it’s like.
158 00:16:34.980 ⇒ 00:16:38.680 Casie Aviles: Okay, so we don’t have to, … …
159 00:16:39.130 ⇒ 00:16:41.550 Casie Aviles: put anything here, right? We create our own.
160 00:16:43.060 ⇒ 00:16:53.170 Amber Lin: Yes. Okay. I’m wonder… I feel like it might be also the same for… the daily… KPI?
161 00:16:53.930 ⇒ 00:17:09.579 Amber Lin: tracker, I am not sure, but, I mean, the first step is to create, an intermediate reform all the sources that we’re getting from, and I’m gonna confirm if we can create our separate daily KPI tracker or not.
162 00:17:13.880 ⇒ 00:17:14.540 Mustafa Raja: Okay.
163 00:17:15.119 ⇒ 00:17:18.059 Amber Lin: Yeah, confirm…
164 00:17:28.789 ⇒ 00:17:34.329 Amber Lin: Oh, Giselle, how’s the… what did Robert say on the manual fill side?
165 00:17:36.040 ⇒ 00:17:36.890 Giselle Agot: …
166 00:17:37.230 ⇒ 00:17:50.690 Giselle Agot: I was able to complete it earlier today, and he said that there were something that’s not right, and the client was the one who edited it. And when I… when I checked, like, which
167 00:17:51.060 ⇒ 00:18:06.550 Giselle Agot: like, which part did I miss, or which part did I have mistakes on? He did not give me any update yet, so… I also checked the sheet. It’s… it shows the same as what I’ve put in there, so I just needed to know which one did I… which section did I miss.
168 00:18:06.850 ⇒ 00:18:08.910 Giselle Agot: Or made a mistake on….
169 00:18:09.940 ⇒ 00:18:12.580 Amber Lin: I see, I see. …
170 00:18:13.920 ⇒ 00:18:21.989 Amber Lin: … yeah, I was trying to… I got a notification on my phone, and then… and then I wasn’t sure…
171 00:18:22.690 ⇒ 00:18:24.259 Amber Lin: Where it…
172 00:18:27.700 ⇒ 00:18:33.659 Amber Lin: Huh, interesting. Yeah, I see the comment that the client went and fixed it herself, but…
173 00:18:34.540 ⇒ 00:18:38.419 Amber Lin: Okay, I’ll ask her… I’ll ask him about it.
174 00:18:40.040 ⇒ 00:18:43.630 Amber Lin: there was… I also talked with Utam on the…
175 00:18:43.970 ⇒ 00:18:51.980 Amber Lin: resource allocation. I think Giselle will talk about it later in the meeting. … We are considering if…
176 00:18:52.070 ⇒ 00:19:04.189 Amber Lin: because you are a project manager, and I was thinking of moving you to more project management-related tasks than this, so let’s… we’ll talk about it in another meeting, and maybe we can have
177 00:19:04.230 ⇒ 00:19:17.340 Amber Lin: Mustafa or Casey do the filling in, especially since you guys are gonna be automating it as well. But we’ll… we’ll talk about it in the next meeting, and then I’ll send an update in the chat.
178 00:19:18.200 ⇒ 00:19:18.710 Giselle Agot: Okay.
179 00:19:18.710 ⇒ 00:19:20.070 Amber Lin: So, heads up.
180 00:19:20.560 ⇒ 00:19:21.280 Amber Lin: Yeah.
181 00:19:22.740 ⇒ 00:19:23.590 Amber Lin: Okay.
182 00:19:25.050 ⇒ 00:19:31.380 Amber Lin: I do think that’s it. Just remember to send me an update.
183 00:19:32.210 ⇒ 00:19:38.189 Amber Lin: today on your tickets, how things go, and I’ll talk to you in Slack.
184 00:19:39.110 ⇒ 00:19:39.650 Mustafa Raja: Okay.
185 00:19:40.360 ⇒ 00:19:42.079 Amber Lin: Okay. Thanks, everyone.
186 00:19:42.080 ⇒ 00:19:42.600 Mustafa Raja: Thank you.
187 00:19:42.880 ⇒ 00:19:43.620 Casie Aviles: Thank you.
188 00:19:43.900 ⇒ 00:19:45.110 Amber Lin: Right, bye!
189 00:19:45.110 ⇒ 00:19:45.710 Mustafa Raja: mate.