Meeting Title: ABC | Planning Date: 2025-07-28 Meeting participants: Amber Lin, Awaish Kumar, Casie Aviles, Annie Yu, Mustafa Raja, Luke Daque
WEBVTT
1 00:00:29.910 ⇒ 00:00:38.830 Amber Lin: Oh, hello, everyone! I’m gonna talk about the data side quickly. And then we’ll talk about the AI side for the
2 00:00:38.970 ⇒ 00:01:05.639 Amber Lin: data side. I met with Yvette earlier, and then she was comparing our 8 by 8 dashboard to our dashboard to theirs, and the numbers don’t really match up. I assume it’s because of the timeframe and the type of call queues we selected. But I’m asking them for a snapshot or a screenshot, so we can compare it. So that’s the main.
3 00:01:06.600 ⇒ 00:01:09.200 Amber Lin: That’s the main thing I heard from the data side.
4 00:01:13.346 ⇒ 00:01:15.879 Amber Lin: Let’s see, I’ll share screen.
5 00:01:20.040 ⇒ 00:01:25.780 Amber Lin: Okay, I wish I know you were working on.
6 00:01:27.400 ⇒ 00:01:32.779 Amber Lin: This one, right? The have these things show up in, Bill.
7 00:01:32.940 ⇒ 00:01:35.524 Amber Lin: Okay, okay. Sounds good.
8 00:01:37.250 ⇒ 00:01:43.549 Amber Lin: Luke. Were you able to share the product setup and package and versions and all that? Do we still need it?
9 00:01:43.550 ⇒ 00:01:48.999 Luke Daque: Yeah. But yeah, we’ll, I’ll update that along with the Dbt project. So that,
10 00:01:49.580 ⇒ 00:01:54.890 Luke Daque: yeah, it’s just one pr, with the readme file and the requirements dot text.
11 00:01:55.130 ⇒ 00:01:56.100 Amber Lin: Oh, okay.
12 00:01:56.960 ⇒ 00:02:02.070 Awaish Kumar: So that’s like, that’s okay, like, it’s a real project. So we can do it for this 1 1st
13 00:02:02.300 ⇒ 00:02:08.249 Awaish Kumar: and then take on like dbt. Task that we haven’t decided. Even if we are having a Dbt project or not.
14 00:02:09.400 ⇒ 00:02:09.840 Luke Daque: Okay.
15 00:02:09.840 ⇒ 00:02:13.049 Amber Lin: Yeah, I was. Yeah. I moved that
16 00:02:13.170 ⇒ 00:02:23.240 Amber Lin: last cycle, moved it out of cycle because I wasn’t sure. And I knew, Luke, that you were on vacation. For these for these 2.
17 00:02:23.850 ⇒ 00:02:28.740 Amber Lin: Yeah, I I guess that’s why I wanted to ask you, which do we want? A Dbt project?
18 00:02:29.040 ⇒ 00:02:30.879 Amber Lin: What’s the pros and cons.
19 00:02:32.000 ⇒ 00:02:37.310 Awaish Kumar: Yeah, right now. I I don’t. I don’t know how much is there in real right now?
20 00:02:37.460 ⇒ 00:02:42.490 Awaish Kumar: I haven’t seen many analytical requests.
21 00:02:45.115 ⇒ 00:02:48.700 Amber Lin: It’s really not that much.
22 00:02:50.100 ⇒ 00:02:51.420 Awaish Kumar: Yeah, true.
23 00:02:53.820 ⇒ 00:03:01.770 Awaish Kumar: I think we we like, we need little bit of little bit of data modeling. And that is that can be done in real itself.
24 00:03:02.010 ⇒ 00:03:04.260 Awaish Kumar: So I’m not sure we need dbt for that.
25 00:03:06.180 ⇒ 00:03:06.950 Amber Lin: Okay
26 00:03:07.874 ⇒ 00:03:14.930 Amber Lin: sorry Luke, had you were. I had you something that we didn’t need. I’m sorry about that. So we’ll take that one out
27 00:03:15.727 ⇒ 00:03:26.270 Amber Lin: I’ll move it to backlog. Move that to backlog.
28 00:03:26.580 ⇒ 00:03:37.480 Amber Lin: So on getting getting real set up properly, and then
29 00:03:38.320 ⇒ 00:03:45.680 Amber Lin: I’ll make another ticket to. Once they send over their dashboard screenshots. We’ll look at.
30 00:03:48.140 ⇒ 00:04:00.459 Amber Lin: Okay, describe currencies between real down or and ABC’s dashboard.
31 00:04:00.720 ⇒ 00:04:05.919 Amber Lin: Would you be able to take that on. Once I get you your dashboard looks like.
32 00:04:12.670 ⇒ 00:04:14.410 Awaish Kumar: Nope, this is a question for you.
33 00:04:14.410 ⇒ 00:04:16.300 Amber Lin: Hi! You’re on mute. Okay?
34 00:04:22.820 ⇒ 00:04:23.820 Amber Lin: Oh.
35 00:04:24.210 ⇒ 00:04:24.820 Luke Daque: Oh!
36 00:04:25.474 ⇒ 00:04:28.950 Amber Lin: Luke, you’re muted. Okay, okay? Sounds good.
37 00:04:29.490 ⇒ 00:04:30.310 Luke Daque: Sorry.
38 00:04:32.620 ⇒ 00:04:33.480 Amber Lin: Sorry.
39 00:04:35.410 ⇒ 00:04:37.200 Luke Daque: Yeah, you can assign that to me.
40 00:04:40.850 ⇒ 00:04:51.809 Amber Lin: Yeah, I think it’s mostly what we selected as filters in in the data cause, I think our numbers are a lot lower than there. So we’ll we’ll look. Take a look into that.
41 00:04:53.290 ⇒ 00:05:04.050 Amber Lin: okay, I think that’s all on the ABC side, on the data side. I think what it wish once you finish this and can start helping
42 00:05:04.190 ⇒ 00:05:07.400 Amber Lin: on the dashboard. But I think that’s it, for now.
43 00:05:07.570 ⇒ 00:05:10.369 Annie Yu: In the meantime I’m still doing some
44 00:05:11.090 ⇒ 00:05:18.000 Annie Yu: metrics set up and information. So I I think I’ll have another pr that might need Luke’s review.
45 00:05:18.000 ⇒ 00:05:24.520 Amber Lin: Oh, okay, okay, do you need any tickets for that? Or was that part of a previous ticket.
46 00:05:24.920 ⇒ 00:05:32.100 Annie Yu: Think it’s depends. It’s pre-work for the dashboard.
47 00:05:34.070 ⇒ 00:05:34.700 Amber Lin: Okay.
48 00:05:35.000 ⇒ 00:05:35.549 Amber Lin: I see.
49 00:05:35.710 ⇒ 00:05:41.690 Annie Yu: There are some metrics not not yet set up yet, and then some data types to be transformed.
50 00:05:43.910 ⇒ 00:05:46.349 Amber Lin: Okay, sounds good.
51 00:05:51.760 ⇒ 00:05:56.010 Amber Lin: metrics set up data types.
52 00:05:57.760 ⇒ 00:06:07.120 Amber Lin: So that once in, okay, is it already? Npr review, or is it still in progress?
53 00:06:07.620 ⇒ 00:06:09.209 Annie Yu: No still in progress.
54 00:06:10.820 ⇒ 00:06:11.420 Amber Lin: Okay.
55 00:06:12.880 ⇒ 00:06:14.970 Annie Yu: Oh, yeah, I’ll let.
56 00:06:15.343 ⇒ 00:06:21.019 Amber Lin: Like a okay, that one’s like a 1.2 point task.
57 00:06:21.830 ⇒ 00:06:22.440 Annie Yu: Yeah.
58 00:06:24.740 ⇒ 00:06:25.839 Amber Lin: Sounds good.
59 00:06:26.330 ⇒ 00:06:30.449 Amber Lin: Anything else on the data side? Any questions?
60 00:06:36.643 ⇒ 00:06:37.890 Amber Lin: I think
61 00:06:38.850 ⇒ 00:06:45.080 Amber Lin: our data feel free to hop off. I’ll I’ll talk to the AI team about anything we need on here.
62 00:06:46.380 ⇒ 00:06:46.980 Awaish Kumar: Right.
63 00:06:48.430 ⇒ 00:06:49.410 Annie Yu: Okay. Thanks.
64 00:06:49.570 ⇒ 00:06:51.119 Amber Lin: Alright, thanks. Y’all.
65 00:06:51.350 ⇒ 00:06:52.330 Amber Lin: Bye.
66 00:06:56.220 ⇒ 00:06:56.920 Amber Lin: Okay.
67 00:06:57.720 ⇒ 00:06:59.030 Amber Lin: Hello, folks.
68 00:06:59.945 ⇒ 00:07:04.050 Amber Lin: Thank you guys for every time for staying on. For the 1st part.
69 00:07:04.280 ⇒ 00:07:08.709 Amber Lin: you know, some extra meeting time. We always end up talking a bit more.
70 00:07:09.030 ⇒ 00:07:09.710 Mustafa Raja: Yeah.
71 00:07:14.510 ⇒ 00:07:23.810 Amber Lin: Okay, buy or Ag approach. Is there anything that I can help review.
72 00:07:25.440 ⇒ 00:07:26.830 Casie Aviles: For this one. It’s just.
73 00:07:26.830 ⇒ 00:07:27.790 Amber Lin: Actually,
74 00:07:29.860 ⇒ 00:07:30.310 Casie Aviles: Sorry
75 00:07:31.050 ⇒ 00:07:43.990 Casie Aviles: yeah, for that ticket. Yeah, it’s just adding, there’s just something we missed with the rug steps. So I just added, like we were missing the links, so I just added it, so I think
76 00:07:44.510 ⇒ 00:07:45.400 Casie Aviles: it should be.
77 00:07:45.400 ⇒ 00:07:48.750 Amber Lin: Okay, this is this is good. Now.
78 00:07:51.320 ⇒ 00:07:55.489 Amber Lin: Actually, let me move those to the previous cycle.
79 00:08:01.160 ⇒ 00:08:05.089 Amber Lin: I think the main one here
80 00:08:05.500 ⇒ 00:08:13.639 Amber Lin: is the the routing. So I was able to get the emails from
81 00:08:14.430 ⇒ 00:08:25.359 Amber Lin: the mechanical side. Was we we just to recall we were successful in routing to the pandemic right.
82 00:08:26.040 ⇒ 00:08:26.780 Mustafa Raja: Yeah.
83 00:08:28.390 ⇒ 00:08:28.755 Amber Lin: Okay.
84 00:08:29.530 ⇒ 00:08:31.309 Mustafa Raja: Yeah, and one more thing.
85 00:08:31.310 ⇒ 00:08:33.810 Amber Lin: Can see my screen. Here, go ahead.
86 00:08:34.934 ⇒ 00:08:55.120 Mustafa Raja: if if the agent does, if a agent has a user that it does not know which their email belongs, to which side the email belongs to, meaning. If they belong to pest or mechanical. If it doesn’t know about that, then it’s going to give, give them context from both both the documents.
87 00:08:58.730 ⇒ 00:08:59.270 Mustafa Raja: Right now.
88 00:08:59.270 ⇒ 00:09:09.380 Amber Lin: I see. Is there a way that they can that I see? I see that’s great context to have? Is there a way that we can have Andy ask clarifying questions.
89 00:09:10.310 ⇒ 00:09:17.250 Amber Lin: Yeah, like, can can we have Andy ask, Are you pest? Is this a pest or mechanical questions?
90 00:09:18.530 ⇒ 00:09:21.960 Mustafa Raja: Hmm, yeah, I believe. I believe we can do that.
91 00:09:23.140 ⇒ 00:09:25.070 Mustafa Raja: We have to attach the memory.
92 00:09:25.620 ⇒ 00:09:29.800 Mustafa Raja: To the classifying node, or maybe not, not even that.
93 00:09:30.140 ⇒ 00:09:31.070 Amber Lin: Oh!
94 00:09:31.070 ⇒ 00:09:36.450 Mustafa Raja: Because the main main main agent would handle that thing.
95 00:09:37.110 ⇒ 00:09:38.100 Amber Lin: I see
96 00:09:45.110 ⇒ 00:09:51.409 Amber Lin: when an agent is on classified.
97 00:09:52.100 ⇒ 00:09:52.800 Amber Lin: Okay?
98 00:09:55.666 ⇒ 00:09:57.219 Amber Lin: I will.
99 00:09:57.820 ⇒ 00:10:01.420 Amber Lin: Yeah. So I will add, wait.
100 00:10:01.640 ⇒ 00:10:12.080 Amber Lin: Okay. So right here, I’ve added all of the names from mechanical. So
101 00:10:12.220 ⇒ 00:10:24.780 Amber Lin: I think all of these this from dispatch and mechanical Csrs. They’re only mechanical, and I’ll add, for these who is from who might have other.
102 00:10:25.820 ⇒ 00:10:31.419 Amber Lin: So let me add them here.
103 00:10:34.520 ⇒ 00:10:35.850 Amber Lin: So
104 00:10:39.310 ⇒ 00:10:40.240 Amber Lin: yeah.
105 00:11:03.540 ⇒ 00:11:04.580 Amber Lin: Oh.
106 00:11:13.010 ⇒ 00:11:15.950 Amber Lin: hello! Am I? Can you hear? Can you guys hear me now?
107 00:11:15.950 ⇒ 00:11:17.879 Casie Aviles: I think I think the
108 00:11:18.030 ⇒ 00:11:22.329 Casie Aviles: I’m not sure if it’s just me, but it’s we’re not. I’m not hearing anything.
109 00:11:22.510 ⇒ 00:11:23.490 Mustafa Raja: Yeah. Yeah.
110 00:11:24.530 ⇒ 00:11:25.180 Amber Lin: Oh!
111 00:11:26.050 ⇒ 00:11:28.449 Casie Aviles: It was really slow. And yeah, cutting a lot.
112 00:11:29.370 ⇒ 00:11:30.480 Mustafa Raja: Amber is dropped.
113 00:11:31.290 ⇒ 00:11:32.580 Mustafa Raja: Hey, Casey, how are you.
114 00:11:33.430 ⇒ 00:11:33.875 Casie Aviles: Hey.
115 00:11:37.590 ⇒ 00:11:39.810 Casie Aviles: yeah, I thought that was just my Internet.
116 00:11:40.330 ⇒ 00:11:41.687 Mustafa Raja: Yeah, me, too.
117 00:11:43.070 ⇒ 00:11:45.880 Mustafa Raja: Mine does something. Sometimes this. So.
118 00:11:48.050 ⇒ 00:11:48.650 Amber Lin: Hello!
119 00:11:49.080 ⇒ 00:11:50.040 Mustafa Raja: Hey!
120 00:11:50.780 ⇒ 00:11:52.419 Amber Lin: Hi, Hi! I’m back.
121 00:11:53.780 ⇒ 00:11:56.740 Amber Lin: Wait. So here are
122 00:11:59.210 ⇒ 00:12:08.870 Amber Lin: This is the list of on. So I’m just gonna put.
123 00:12:12.050 ⇒ 00:12:14.559 Amber Lin: So these up here are
124 00:12:17.790 ⇒ 00:12:19.670 Amber Lin: our only material.
125 00:12:22.150 ⇒ 00:12:25.049 Casie Aviles: No, you’re you’re you’re still cutting a lot. Brother.
126 00:12:25.250 ⇒ 00:12:25.990 Amber Lin: Liam.
127 00:12:30.710 ⇒ 00:12:32.480 Amber Lin: but can not call.
128 00:12:36.100 ⇒ 00:12:36.840 Amber Lin: Okay.
129 00:12:37.190 ⇒ 00:12:39.129 Amber Lin: How is this? Is this better.
130 00:12:39.130 ⇒ 00:12:40.730 Mustafa Raja: This one is a lot better, a lot better.
131 00:12:40.730 ⇒ 00:12:50.810 Amber Lin: Okay, okay, sounds good. So I added the list of their emails right here. And I think we can try and add them to the system prompt of
132 00:12:51.523 ⇒ 00:12:55.869 Amber Lin: what department they’re in. So all these are,
133 00:13:00.910 ⇒ 00:13:05.490 Amber Lin: so all these people are mechanical. And
134 00:13:07.030 ⇒ 00:13:14.950 Amber Lin: if we can add their emails to the system prompted so that they can route. That will be great. So that’s 1 thing.
135 00:13:15.120 ⇒ 00:13:15.800 Mustafa Raja: Yeah.
136 00:13:17.646 ⇒ 00:13:28.280 Mustafa Raja: Let’s let’s say an email belongs to mechanical and pest do we still want Andy to ask them which department they want the question to be asked from.
137 00:13:29.690 ⇒ 00:13:32.250 Amber Lin: I do think so.
138 00:13:32.490 ⇒ 00:13:37.490 Amber Lin: Could it be once per session like? Could that make sense.
139 00:13:37.900 ⇒ 00:13:38.330 Mustafa Raja: Yeah.
140 00:13:38.330 ⇒ 00:13:40.660 Amber Lin: And surpass until they switch.
141 00:13:41.110 ⇒ 00:13:41.980 Mustafa Raja: Yeah.
142 00:13:41.980 ⇒ 00:13:42.320 Amber Lin: Okay.
143 00:13:42.320 ⇒ 00:13:43.860 Mustafa Raja: I guess you can do do that right.
144 00:13:45.670 ⇒ 00:13:46.390 Casie Aviles: Sorry.
145 00:13:46.720 ⇒ 00:13:54.880 Mustafa Raja: We can do this, the asking them which department they’re from, and keeping it in the memory, and routing the question accordingly. Right.
146 00:13:55.820 ⇒ 00:13:57.570 Casie Aviles: Yeah, although our memory is
147 00:13:58.770 ⇒ 00:14:00.520 Casie Aviles: what do you call this? It’s just
148 00:14:01.370 ⇒ 00:14:04.290 Casie Aviles: NA 10 memory. So it’s not being stored anywhere.
149 00:14:04.440 ⇒ 00:14:06.349 Casie Aviles: So I think it stores up to like.
150 00:14:06.980 ⇒ 00:14:09.800 Casie Aviles: I don’t know 5 or 10. I’m not sure what the setting we.
151 00:14:09.800 ⇒ 00:14:10.350 Mustafa Raja: Yeah.
152 00:14:10.350 ⇒ 00:14:10.690 Casie Aviles: There!
153 00:14:10.690 ⇒ 00:14:19.289 Amber Lin: I see, I think most of the times it’s okay. It’s okay, like, because right now, we only have.
154 00:14:19.740 ⇒ 00:14:24.179 Amber Lin: Then we only have one person that’s mechanical, and pest
155 00:14:25.060 ⇒ 00:14:25.600 Casie Aviles: Okay.
156 00:14:25.600 ⇒ 00:14:32.919 Amber Lin: Most of the time. It should be fine, I would say, let’s figure this out after we add their emails and make sure that
157 00:14:33.460 ⇒ 00:14:35.740 Amber Lin: the other parts make sense.
158 00:14:36.413 ⇒ 00:14:38.479 Amber Lin: Let me add a ticket.
159 00:14:38.480 ⇒ 00:14:42.120 Mustafa Raja: When when do we want to give? Give it to them?
160 00:14:42.828 ⇒ 00:14:46.310 Amber Lin: So right now I talked to them. And could we
161 00:14:46.710 ⇒ 00:14:53.300 Amber Lin: give just a few people access 1st to the main, Andy?
162 00:14:53.500 ⇒ 00:14:54.190 Amber Lin: Because I.
163 00:14:54.190 ⇒ 00:14:54.820 Mustafa Raja: The.
164 00:14:54.820 ⇒ 00:14:58.600 Amber Lin: I’m worried about like the routing knocks
165 00:14:59.020 ⇒ 00:15:03.770 Amber Lin: succeeding, and then past people getting mechanical answers. That’s the only thing I’m worried about.
166 00:15:05.582 ⇒ 00:15:11.840 Mustafa Raja: So so the so the version that we tested we want to give a few people access to that.
167 00:15:12.846 ⇒ 00:15:22.339 Amber Lin: We can do that, or we can just make it available on the May Andy, and then add a few mechanical people to it as long as we’re sure that the
168 00:15:22.520 ⇒ 00:15:25.160 Amber Lin: the routing makes sense. What do you think is best.
169 00:15:25.680 ⇒ 00:15:29.130 Mustafa Raja: Yeah, for that. They’ll have to update the code on their side.
170 00:15:29.130 ⇒ 00:15:30.850 Amber Lin: Oh, I see!
171 00:15:34.030 ⇒ 00:15:38.990 Casie Aviles: Yeah, it’ll it’ll depend on whether Tim will update it asap.
172 00:15:39.490 ⇒ 00:15:41.546 Amber Lin: I see. So that’s not an option.
173 00:15:42.010 ⇒ 00:15:43.906 Amber Lin: He’s gonna be slow.
174 00:15:44.380 ⇒ 00:15:49.409 Mustafa Raja: Give the code right now, and whenever they want they can do it.
175 00:15:49.720 ⇒ 00:15:57.210 Amber Lin: I see you mean the code. As in granting. So the code with all of these emails in it, right.
176 00:15:57.790 ⇒ 00:16:06.470 Mustafa Raja: No, no. So the code for Main Andy, where we add emails as part of the request to our edit and agent.
177 00:16:06.990 ⇒ 00:16:10.620 Amber Lin: Oh, so we don’t need to add the specific emails.
178 00:16:11.528 ⇒ 00:16:14.389 Casie Aviles: We’ll add we’ll add them on an edit inside.
179 00:16:14.390 ⇒ 00:16:19.060 Amber Lin: Oh, I see. Okay, so let’s I think we can do that.
180 00:16:20.600 ⇒ 00:16:29.880 Amber Lin: Let me create this ticket. So let’s let’s say, asked him to deploy code.
181 00:16:31.120 ⇒ 00:16:39.600 Casie Aviles: Yeah, the the code change is mainly just so the AI knows the email address of who’s using it.
182 00:16:40.490 ⇒ 00:16:41.200 Mustafa Raja: Yeah.
183 00:16:43.080 ⇒ 00:16:47.039 Casie Aviles: Because, yeah, the the main one, the live one doesn’t know the email address.
184 00:16:47.576 ⇒ 00:16:51.869 Amber Lin: I see, okay, so let’s do that.
185 00:16:53.640 ⇒ 00:16:57.080 Amber Lin: Let’s do that today because tim will take a long time.
186 00:16:58.106 ⇒ 00:17:01.440 Amber Lin: and then we’ll see how it goes.
187 00:17:03.296 ⇒ 00:17:07.380 Amber Lin: Let’s see what else?
188 00:17:12.200 ⇒ 00:17:14.900 Amber Lin: Oh, right!
189 00:17:15.230 ⇒ 00:17:23.130 Amber Lin: And then Tesla to Tara Cass Cassandra’s.
190 00:17:24.650 ⇒ 00:17:27.669 Mustafa Raja: I don’t think we can give access to the test version.
191 00:17:28.109 ⇒ 00:17:29.459 Amber Lin: Oh, we can’t.
192 00:17:29.460 ⇒ 00:17:32.880 Mustafa Raja: No, because it’s it’s on Brain Forge.
193 00:17:33.010 ⇒ 00:17:41.310 Amber Lin: I see. So why don’t we can wait until wait until Tim deploy
194 00:17:42.095 ⇒ 00:17:47.760 Amber Lin: code and then add initial tester. So this will be blocked.
195 00:17:48.660 ⇒ 00:17:49.400 Amber Lin: Oh.
196 00:17:50.680 ⇒ 00:17:52.460 Casie Aviles: Yeah, I’m not sure if we can add
197 00:17:54.000 ⇒ 00:17:59.090 Casie Aviles: other people from other like other email domains that makes sense.
198 00:17:59.740 ⇒ 00:18:05.779 Amber Lin: Tara Suzy, let me add, add their names there, so that I remember.
199 00:18:07.700 ⇒ 00:18:13.959 Amber Lin: And a Brianna, okay, so that’s blocked.
200 00:18:16.040 ⇒ 00:18:17.480 Mustafa Raja: One more question.
201 00:18:18.155 ⇒ 00:18:18.830 Amber Lin: Yes.
202 00:18:19.881 ⇒ 00:18:24.030 Mustafa Raja: So so we are adding this for mechanical right?
203 00:18:25.357 ⇒ 00:18:35.299 Mustafa Raja: The these specific people will be for mechanical. And do we want the pest people. Because we we don’t have any emails for them.
204 00:18:35.600 ⇒ 00:18:42.130 Amber Lin: Hmm! I see. We also have emails for them. They will be in.
205 00:18:42.480 ⇒ 00:18:45.240 Amber Lin: Where is where is my spreadsheet?
206 00:18:46.562 ⇒ 00:18:55.089 Amber Lin: It’s in the spreadsheet. And it’s called Csr Emails. So all of their emails would be
207 00:18:56.130 ⇒ 00:18:59.439 Amber Lin: will be in there. So these are.
208 00:18:59.730 ⇒ 00:19:04.210 Amber Lin: I can clean it up a bit. But at least these ones are, see cause.
209 00:19:04.670 ⇒ 00:19:08.980 Amber Lin: So these would. These people would need
210 00:19:09.180 ⇒ 00:19:17.359 Amber Lin: pest access. And then these like right here, they’re not Csrs, so they’re more managers.
211 00:19:17.610 ⇒ 00:19:21.350 Amber Lin: so we don’t need to grant them anything. They can just access both.
212 00:19:22.460 ⇒ 00:19:31.740 Mustafa Raja: Okay, okay, yeah, that makes sense. Because I was worried. If we do it only for mechanical, then best people will be getting responsive responses from both sides.
213 00:19:32.020 ⇒ 00:19:36.340 Amber Lin: Hmm, I see. I see. Yeah, that makes sense. So
214 00:19:36.820 ⇒ 00:19:41.080 Amber Lin: we can clean this sheet up. But I can. I can try and clean this sheet up. But.
215 00:19:41.540 ⇒ 00:19:44.130 Mustafa Raja: I think this is good. I’ll get to work with this.
216 00:19:44.130 ⇒ 00:19:44.780 Amber Lin: Okay.
217 00:19:44.910 ⇒ 00:19:48.900 Mustafa Raja: Yeah, if I have any questions about any of these, I’ll reach out to you.
218 00:19:49.070 ⇒ 00:19:54.329 Amber Lin: Okay, so I’ll assign that to you.
219 00:19:59.920 ⇒ 00:20:11.120 Amber Lin: oh, question about the feedback sheet. So I think this is once Tim allows us to deploy the code. We’ll start getting feedback from
220 00:20:12.000 ⇒ 00:20:17.930 Amber Lin: the agents right and right. Now everything I know everything goes to this
221 00:20:18.070 ⇒ 00:20:25.039 Amber Lin: sheet. How will we identify which ones which feedback is for mechanical, and which feedback is for pest.
222 00:20:26.750 ⇒ 00:20:27.989 Casie Aviles: We can do that.
223 00:20:29.350 ⇒ 00:20:30.910 Mustafa Raja: Because, currently,
224 00:20:32.530 ⇒ 00:20:40.579 Mustafa Raja: yeah, the test the test version. Lets us know which department this question is from, we can just add another column
225 00:20:40.740 ⇒ 00:20:48.070 Mustafa Raja: in the spreadsheet and currently, since everything is from pest, we can just populate the current version with Pest
226 00:20:48.180 ⇒ 00:20:57.090 Mustafa Raja: and for the coming ones, Ennetan will do its thing, and whichever department it’s from.
227 00:20:59.820 ⇒ 00:21:03.980 Amber Lin: add column department.
228 00:21:07.770 ⇒ 00:21:13.240 Amber Lin: Okay? Sounds good. How much? How long would that take and who would be doing that.
229 00:21:15.960 ⇒ 00:21:16.830 Mustafa Raja: Good, I guess.
230 00:21:16.830 ⇒ 00:21:17.350 Casie Aviles: Yeah, but.
231 00:21:17.350 ⇒ 00:21:18.419 Mustafa Raja: What do you think, Jesse?
232 00:21:18.930 ⇒ 00:21:21.589 Casie Aviles: Yeah, 2 points I can take this one.
233 00:21:21.730 ⇒ 00:21:22.410 Amber Lin: Okay?
234 00:21:24.850 ⇒ 00:21:26.070 Amber Lin: Alright!
235 00:21:27.200 ⇒ 00:21:28.430 Amber Lin: So
236 00:21:28.680 ⇒ 00:21:37.451 Amber Lin: that one will do today. He’ll it’ll probably take him, probably until midweek or later this week to deploy that
237 00:21:37.890 ⇒ 00:21:38.490 Casie Aviles: Yeah.
238 00:21:38.640 ⇒ 00:21:44.140 Amber Lin: And then that one I’ll say for next next
239 00:21:45.000 ⇒ 00:21:48.220 Amber Lin: Monday. So we’ll talk about next week.
240 00:21:48.810 ⇒ 00:21:49.940 Amber Lin: Then
241 00:21:53.120 ⇒ 00:21:54.920 Amber Lin: say, this is Spike.
242 00:21:55.500 ⇒ 00:21:56.760 Amber Lin: Think this is
243 00:22:06.236 ⇒ 00:22:14.200 Amber Lin: and then that one routing of the question.
244 00:22:14.700 ⇒ 00:22:17.370 Amber Lin: Sorry, asking clarifying questions.
245 00:22:17.610 ⇒ 00:22:23.639 Amber Lin: When would we say, that’s due? Do we say it’s due tomorrow? Wednesday, Thursday.
246 00:22:27.420 ⇒ 00:22:31.409 Mustafa Raja: Since Tim is going to take a lot of time, I guess
247 00:22:31.560 ⇒ 00:22:34.589 Mustafa Raja: end of week would be a good good that, you know.
248 00:22:36.220 ⇒ 00:22:37.699 Amber Lin: What would take a lot of time.
249 00:22:38.060 ⇒ 00:22:40.139 Mustafa Raja: Team deploying the code.
250 00:22:45.630 ⇒ 00:22:53.120 Amber Lin: Oh, so Andy can’t ask. We can’t. We can’t implement this in Andy. Before we asked him.
251 00:22:53.540 ⇒ 00:22:56.390 Mustafa Raja: No, no, we can do it for our internal testing.
252 00:22:57.180 ⇒ 00:23:02.039 Amber Lin: Oh, do we need to include this in the code we sent him? No, right. This is just.
253 00:23:02.040 ⇒ 00:23:06.210 Mustafa Raja: No, no, no, no, no! This will be on Aniton side only.
254 00:23:06.840 ⇒ 00:23:07.470 Amber Lin: Okay.
255 00:23:08.890 ⇒ 00:23:12.310 Mustafa Raja: Yeah, let’s do end end of week end of week. If you’re comfortable with that.
256 00:23:13.475 ⇒ 00:23:14.570 Amber Lin: Yeah. I think
257 00:23:14.940 ⇒ 00:23:22.930 Amber Lin: as long as we know how to do it, could we do internal test about it first, st and then it might take some time to deploy.
258 00:23:23.470 ⇒ 00:23:26.156 Mustafa Raja: Yeah, yeah. We’ll do internal testing.
259 00:23:26.540 ⇒ 00:23:26.890 Amber Lin: Okay.
260 00:23:26.890 ⇒ 00:23:30.020 Mustafa Raja: Like we did with the for spank.
261 00:23:30.410 ⇒ 00:23:31.020 Amber Lin: Okay.
262 00:23:31.410 ⇒ 00:23:31.790 Mustafa Raja: Yeah.
263 00:23:32.436 ⇒ 00:23:40.010 Amber Lin: Sounds good, and then adding mechanical emails to any. And when.
264 00:23:40.010 ⇒ 00:23:43.559 Mustafa Raja: Yeah, I’ll do it today. 1 point.
265 00:23:44.710 ⇒ 00:23:49.140 Amber Lin: So say it’s 1 point.
266 00:23:49.360 ⇒ 00:23:52.130 Amber Lin: How much is this? How many points is that one.
267 00:23:53.704 ⇒ 00:23:57.890 Mustafa Raja: I want to say at least, at least to.
268 00:23:58.690 ⇒ 00:24:02.049 Amber Lin: Okay, I’ll put 3 so that we have some room.
269 00:24:02.270 ⇒ 00:24:03.330 Amber Lin: Oh, yeah.
270 00:24:07.750 ⇒ 00:24:12.509 Amber Lin: Ashley, I don’t. I don’t want to do that anymore.
271 00:24:12.660 ⇒ 00:24:14.060 Amber Lin: I canceled that.
272 00:24:16.423 ⇒ 00:24:17.970 Amber Lin: All right.
273 00:24:18.780 ⇒ 00:24:27.429 Amber Lin: I think last thing I might need some help on the mechanical Central Doc. I think all of you should have access.
274 00:24:28.360 ⇒ 00:24:35.009 Amber Lin: Should have access to it. I think the only thing I would need help with is just adding some
275 00:24:35.420 ⇒ 00:24:43.369 Amber Lin: document. Oh, I’m signed out adding some documents to it. Oh, dear,
276 00:24:50.000 ⇒ 00:24:54.860 Mustafa Raja: Yeah, let us know how we can, how we can contribute to this.
277 00:24:55.240 ⇒ 00:24:57.450 Amber Lin: Yeah, let me pull up
278 00:24:58.010 ⇒ 00:25:05.079 Amber Lin: that one. So it’s mostly adding this one to the central doc. So
279 00:25:06.110 ⇒ 00:25:21.609 Amber Lin: there’s a few okay, 4 min left. Think, for this one probably makes more sense to keep it as a spreadsheet. But we, if we’re gonna add it to Andy, we’ll probably have to make a copy and then make it so that one row is one person. I think that’s
280 00:25:21.960 ⇒ 00:25:29.750 Amber Lin: that’s the that’s the how we’re gonna deal with this 1st spreadsheet, and then
281 00:25:30.270 ⇒ 00:25:33.250 Amber Lin: we can skip this one. I’ll add the Pdfs.
282 00:25:33.430 ⇒ 00:25:40.439 Amber Lin: And then that one. Probably we can add that to this I can add, we can add that to the bottom, the central dock.
283 00:25:40.610 ⇒ 00:25:45.890 Amber Lin: And then I wanted to walk through how we can add these
284 00:25:46.110 ⇒ 00:25:48.439 Amber Lin: like these sheets. So Hvac planning.
285 00:25:48.570 ⇒ 00:25:53.269 Amber Lin: and that I made a section. Where is it?
286 00:25:53.410 ⇒ 00:26:01.620 Amber Lin: I made a section here under service information and protocol, so we can just add a heading and then add them here.
287 00:26:03.460 ⇒ 00:26:20.790 Amber Lin: you can see more details I have. The meeting recording is in the Zoom Platform. It’s today. And with Tara so should should be able to find the recording where? I asked some of these questions as well. But I just want to give you guys a heads up of what it might look like.
288 00:26:20.990 ⇒ 00:26:22.070 Amber Lin: And so
289 00:26:22.940 ⇒ 00:26:29.539 Amber Lin: I want, I think we need to add these as text instead of tables to Andy. So we’ll need to
290 00:26:30.310 ⇒ 00:26:33.299 Amber Lin: like make these into text.
291 00:26:33.490 ⇒ 00:26:51.130 Amber Lin: We can probably do it with AI. But we’ll need to double check if things are correct. And so how? I think the main thing is, how do we even read this? Right? So there, it’s actually 3 sections. So it’s service. So this is a section
292 00:26:51.950 ⇒ 00:27:03.149 Amber Lin: until here. So everything here is under service, residential and the same here, this is like a it’s just 3 columns. So now, if we look at it that way, it’s a lot
293 00:27:03.260 ⇒ 00:27:09.379 Amber Lin: simpler. And then this is for maintenance. So, and then it goes down like this.
294 00:27:09.740 ⇒ 00:27:14.520 Amber Lin: And same, for I think for this one
295 00:27:15.162 ⇒ 00:27:19.957 Amber Lin: they don’t have. They only have the residential section.
296 00:27:21.580 ⇒ 00:27:25.469 Amber Lin: And so these are Fnqs and stuff that falls under it.
297 00:27:26.070 ⇒ 00:27:31.050 Amber Lin: And for water quality, same thing. They have 3 main columns.
298 00:27:32.240 ⇒ 00:27:35.000 Amber Lin: And then for electrical.
299 00:27:36.630 ⇒ 00:27:41.120 Amber Lin: Yeah, they only have one for services.
300 00:27:42.280 ⇒ 00:27:50.150 Amber Lin: And so I think we just have to add these to the Central Doc. I don’t really know how we’re gonna do that with AI
301 00:27:52.260 ⇒ 00:27:57.309 Amber Lin: and I think for referral full referral list. We’ll probably keep it as a spreadsheet
302 00:27:57.871 ⇒ 00:28:03.289 Amber Lin: and then this one probably keep it as a spreadsheet. So it’s mainly just Hvac
303 00:28:03.610 ⇒ 00:28:06.479 Amber Lin: from Hvac to electrical.
304 00:28:09.920 ⇒ 00:28:13.289 Amber Lin: do you do? You? Would you guys be able to help with that.
305 00:28:16.636 ⇒ 00:28:17.729 Mustafa Raja: Yeah, sure.
306 00:28:17.730 ⇒ 00:28:26.170 Mustafa Raja: And I want to. I want to take a look at the look at the spreadsheet to get get a hold of what?
307 00:28:26.921 ⇒ 00:28:35.928 Mustafa Raja: What? Really? What? I guess I guess for Hvac. Maybe maybe we should flatten or something. No, no. Hvac actually was simple.
308 00:28:37.240 ⇒ 00:28:40.909 Mustafa Raja: it was just departments and and names or something right.
309 00:28:41.510 ⇒ 00:28:45.520 Amber Lin: Yeah, I think so. We’ll probably have to
310 00:28:46.010 ⇒ 00:28:50.579 Amber Lin: flatten these things of like, oh, this is the question, and this is
311 00:28:50.870 ⇒ 00:28:55.410 Amber Lin: what it would be. And then we have to have F and Q’s. And then
312 00:28:55.970 ⇒ 00:29:22.700 Amber Lin: what’s under those? Probably we can make them into bullet points. But essentially, that’s how we would read it, and honestly, as long as it’s as long as we copy it in in a reasonable order. If bullet points, or whatever I can hand it off to them to like edit and format and make it look nicer. But I think we just. We’ll just take a 1st stab at it and add
313 00:29:23.050 ⇒ 00:29:23.630 Amber Lin: 10.
314 00:29:24.150 ⇒ 00:29:24.860 Mustafa Raja: Yeah.
315 00:29:25.030 ⇒ 00:29:26.790 Amber Lin: Okay, yeah, I guess.
316 00:29:26.790 ⇒ 00:29:31.180 Mustafa Raja: I guess, in case you should take a look at this, and we can discuss
317 00:29:31.764 ⇒ 00:29:35.489 Mustafa Raja: later on, how how we should distribute this task.
318 00:29:35.680 ⇒ 00:29:45.869 Amber Lin: Okay, okay, sounds good. I would help it. Probably tomorrow. It just today. My meetings are a bit crazy. So I.
319 00:29:45.870 ⇒ 00:29:46.410 Casie Aviles: Crazy.
320 00:29:46.710 ⇒ 00:29:50.360 Amber Lin: I I am already very dead, so I’ll try to. I’ll try to help.
321 00:29:50.360 ⇒ 00:29:51.090 Mustafa Raja: And be tomorrow.
322 00:29:51.090 ⇒ 00:29:53.050 Mustafa Raja: Where is a break?
323 00:29:53.707 ⇒ 00:29:55.050 Amber Lin: They’re so freak.
324 00:29:57.390 ⇒ 00:30:02.630 Amber Lin: Section 5, service information. Okay?
325 00:30:03.290 ⇒ 00:30:09.790 Amber Lin: Oh, think that’s all. I have to hop so that I wish you can use the meeting room for another meeting.
326 00:30:10.130 ⇒ 00:30:11.349 Mustafa Raja: Yeah, yeah, okay.
327 00:30:11.660 ⇒ 00:30:12.940 Casie Aviles: Thank you. Both.
328 00:30:13.120 ⇒ 00:30:15.240 Amber Lin: Thank you. So all right. Bye.
329 00:30:15.240 ⇒ 00:30:15.840 Mustafa Raja: Bye.