Meeting Title: ABC | backlog grooming Date: 2025-07-10 Meeting participants: Amber Lin, Casie Aviles
WEBVTT
1 00:01:29.880 ⇒ 00:01:31.380 Amber Lin: Oh, hi! Casey.
2 00:01:33.990 ⇒ 00:01:34.324 Casie Aviles: Hey!
3 00:01:42.050 ⇒ 00:01:44.930 Amber Lin: Wanted us to do a quick
4 00:01:46.405 ⇒ 00:01:52.260 Amber Lin: just 30 min to do a grooming together, cause I
5 00:01:52.430 ⇒ 00:02:07.780 Amber Lin: I have all the tickets for the next few cycles in linear. But I don’t have I don’t really have estimates for them. I haven’t really set priorities, so I was wondering if we can.
6 00:02:07.780 ⇒ 00:02:08.440 Casie Aviles: Okay.
7 00:02:08.449 ⇒ 00:02:08.959 Amber Lin: Heather.
8 00:02:11.949 ⇒ 00:02:16.049 Amber Lin: So oh, for all.
9 00:02:17.279 ⇒ 00:02:27.019 Amber Lin: there’s these main products. So there’s the knowledge base, which is mostly just about the central Doc and the spreadsheet. So all the
10 00:02:27.249 ⇒ 00:02:36.719 Amber Lin: basis of Andy. And then there’s stuff with features about Andy. I added one, this is so that the trainers
11 00:02:37.049 ⇒ 00:02:41.389 Amber Lin: can self serve. And this is so that Csrs
12 00:02:41.759 ⇒ 00:02:46.219 Amber Lin: use it more. And that’s for data. So we don’t have to.
13 00:02:46.739 ⇒ 00:02:50.379 Amber Lin: We don’t have to look at that one here.
14 00:02:52.150 ⇒ 00:02:59.280 Amber Lin: So I think for us is mostly. And this these 2 projects.
15 00:03:02.015 ⇒ 00:03:14.280 Amber Lin: So these ones say, that’s done, these ones I’m doing
16 00:03:17.550 ⇒ 00:03:24.430 Amber Lin: And what do you think of the inspector Spreadsheet.
17 00:03:24.830 ⇒ 00:03:28.050 Amber Lin: or you just testing? Now, do you need more time to do that?
18 00:03:28.830 ⇒ 00:03:37.639 Casie Aviles: Oh, yeah, I’m testing right now. So I’m making changes to the prompt. And I’ll I guess I’ll let you know before your meeting.
19 00:03:37.920 ⇒ 00:03:41.709 Amber Lin: Okay, actually, let me go check.
20 00:03:44.660 ⇒ 00:03:56.420 Amber Lin: Hmm, yeah. I think one thing. The next thing that I want to do is a coverage
21 00:03:56.840 ⇒ 00:04:04.360 Amber Lin: sort of a coverage tracker, you know, in real how we are able to see all the different
22 00:04:06.380 ⇒ 00:04:14.710 Amber Lin: all of the questions that was asked. So one, I guess, to see
23 00:04:16.454 ⇒ 00:04:21.880 Amber Lin: to see all unique questions asked.
24 00:04:23.110 ⇒ 00:04:29.219 Amber Lin: categorized by section of Central Doc.
25 00:04:29.430 ⇒ 00:04:33.560 Amber Lin: And then I was wondering if we can have.
26 00:04:33.830 ⇒ 00:04:46.767 Amber Lin: like a trusted answer, tracker. Of course I will go manually flag them with the trainers, of which ones of Andy’s answers are
27 00:04:47.860 ⇒ 00:04:50.310 Amber Lin: and say trusted or correct.
28 00:04:51.030 ⇒ 00:04:57.810 Amber Lin: But but do you think that’s do you think that’s viable to
29 00:04:57.930 ⇒ 00:05:08.440 Amber Lin: like show? Like a trusted answer tag in say in Andy’s answers.
30 00:05:11.110 ⇒ 00:05:13.030 Casie Aviles: I’m yeah. I’m trying to.
31 00:05:13.660 ⇒ 00:05:15.554 Casie Aviles: I because we already have, like,
32 00:05:16.650 ⇒ 00:05:21.190 Casie Aviles: we have the quality scores, right? I’m not sure like.
33 00:05:21.400 ⇒ 00:05:28.320 Casie Aviles: what is the purpose of this? Trusted? And do we tag? Do we add this tag to.
34 00:05:29.010 ⇒ 00:05:31.570 Amber Lin: Andy’s responses. Is that the idea?
35 00:05:31.570 ⇒ 00:05:37.369 Amber Lin: I think so? Yes, so that so that they can trust that is correct.
36 00:05:37.884 ⇒ 00:05:43.010 Amber Lin: Or that at least the trainers can tell them. Hey, this is covered.
37 00:05:43.220 ⇒ 00:05:45.320 Amber Lin: You should go ask Andy.
38 00:05:48.710 ⇒ 00:05:55.549 Casie Aviles: I see? I see. Yeah, yeah, I think, yeah, we can
39 00:05:55.750 ⇒ 00:06:02.039 Casie Aviles: add something like this. Yeah, I guess my concern is just like, doesn’t
40 00:06:02.420 ⇒ 00:06:05.617 Casie Aviles: the quality score also, you know
41 00:06:06.330 ⇒ 00:06:16.200 Casie Aviles: already kind of covered this, or like at least show like a confidence with how, how how
42 00:06:16.410 ⇒ 00:06:19.120 Casie Aviles: good the answer is, or something like that.
43 00:06:20.030 ⇒ 00:06:21.140 Amber Lin: Yeah, I guess
44 00:06:21.930 ⇒ 00:06:33.769 Amber Lin: I well, when we were talking about our quality scores, I feel like our quality scores was never really that accurate, you know, I don’t really know.
45 00:06:34.600 ⇒ 00:06:45.880 Amber Lin: because there’s hardly much basis of evaluating the quality, and I always wasn’t sure, because it was always around 8.
46 00:06:46.940 ⇒ 00:06:48.160 Casie Aviles: I see, I see.
47 00:06:48.460 ⇒ 00:06:54.560 Amber Lin: And I was just like, maybe it should just be black and white of like, okay, this is.
48 00:06:54.930 ⇒ 00:06:59.689 Amber Lin: this is good. This is good. All the other ones are not good enough.
49 00:07:00.240 ⇒ 00:07:05.120 Amber Lin: and maybe just to mark that out to the Csrs
50 00:07:05.280 ⇒ 00:07:16.749 Amber Lin: like this would be probably customer facing. So those sorry customer. As in Csr. Facing. So the Csrs would see that like, there’s a tag that says so. Trusted.
51 00:07:17.350 ⇒ 00:07:17.919 Amber Lin: Thank you.
52 00:07:18.242 ⇒ 00:07:21.789 Casie Aviles: Okay, and and we will. We will be manually tagging these.
53 00:07:22.000 ⇒ 00:07:29.276 Amber Lin: Yeah, yeah, I’m gonna ask the trainers to tag it, because when we tagged it with, when we evaluated it with AI it was
54 00:07:30.580 ⇒ 00:07:33.480 Amber Lin: It was hard to.
55 00:07:34.290 ⇒ 00:07:43.390 Amber Lin: Yeah accurate, like, I’d rather have very little of these trusted answers than to have a lot that was not really accurate.
56 00:07:43.390 ⇒ 00:07:44.240 Casie Aviles: I see?
57 00:07:45.574 ⇒ 00:07:51.260 Casie Aviles: Okay, yeah, yeah, I understand. Now, yeah, I think we, yeah, we could do this. We could try this out.
58 00:07:52.250 ⇒ 00:07:56.299 Amber Lin: Hmm! How do you think that would be this Google Chat? Allow for that.
59 00:07:58.200 ⇒ 00:08:08.559 Casie Aviles: Oh, you oh, so you mean like, if if an answer is provided from like, like on Google chat, there should be like a tag that says, this is a trusted answer.
60 00:08:08.930 ⇒ 00:08:12.950 Amber Lin: Yeah, is that possible?
61 00:08:14.350 ⇒ 00:08:17.221 Casie Aviles: Oh, okay, I see. I see.
62 00:08:19.370 ⇒ 00:08:23.650 Casie Aviles: yeah, I thought this was going to be like on a spreadsheet. So
63 00:08:26.724 ⇒ 00:08:30.290 Casie Aviles: I mean, I think there’s there could be a way to do this
64 00:08:30.990 ⇒ 00:08:35.379 Casie Aviles: initially. What I’m just thinking is, if if we have like a
65 00:08:36.320 ⇒ 00:08:39.979 Casie Aviles: a list of all these trusted answers. Then
66 00:08:40.600 ⇒ 00:08:43.934 Casie Aviles: the bot. When the bot the
67 00:08:45.020 ⇒ 00:08:49.520 Casie Aviles: sends out a response, we could cross, check it with the list.
68 00:08:51.220 ⇒ 00:08:58.630 Casie Aviles: And and then, yeah, we we? It will add to the response on Google Chat that it’s a trusted answer.
69 00:08:59.056 ⇒ 00:09:02.039 Amber Lin: Would that add to our response time.
70 00:09:05.040 ⇒ 00:09:11.279 Casie Aviles: Yeah, possibly because this will involve additional steps, like the you know, the cross checking step.
71 00:09:13.040 ⇒ 00:09:16.490 Amber Lin: I see, hmm.
72 00:09:21.980 ⇒ 00:09:23.719 Amber Lin: wait where it was sent.
73 00:09:25.190 ⇒ 00:09:30.940 Amber Lin: Yeah, okay, so that will take carve.
74 00:09:39.640 ⇒ 00:09:46.849 Amber Lin: yeah, is it i’m thinking, like is it. Is it that necessary, like bullet?
75 00:09:47.320 ⇒ 00:09:49.160 Amber Lin: Will it make people
76 00:09:49.300 ⇒ 00:09:54.819 Amber Lin: that much more confident? Because it’s probably a pretty big effort that we need to take on then.
77 00:09:56.290 ⇒ 00:09:59.609 Amber Lin: like it’s, I assume it’s more.
78 00:09:59.940 ⇒ 00:10:02.020 Amber Lin: I don’t know how long that would take.
79 00:10:03.150 ⇒ 00:10:08.210 Amber Lin: So yeah, I’ll think about.
80 00:10:09.590 ⇒ 00:10:10.829 Amber Lin: Think about that, Paul.
81 00:10:10.830 ⇒ 00:10:11.560 Casie Aviles: Okay.
82 00:10:11.560 ⇒ 00:10:12.330 Amber Lin: One.
83 00:10:13.610 ⇒ 00:10:14.750 Amber Lin: Let’s see.
84 00:10:17.950 ⇒ 00:10:20.319 Amber Lin: Oh, back to
85 00:10:24.300 ⇒ 00:10:38.350 Amber Lin: actually here! Is it possible to to have links in Andy’s responses like, can we link to the inspector sheet in in Andy’s response.
86 00:10:40.458 ⇒ 00:10:46.370 Casie Aviles: I, yeah, I think we could add, like, you know, links to the response, yeah, should be doable.
87 00:10:46.980 ⇒ 00:10:57.637 Amber Lin: Okay, could we add links to the central Doc sections or links to
88 00:10:59.620 ⇒ 00:11:01.320 Amber Lin: Say, spreadsheets?
89 00:11:02.420 ⇒ 00:11:04.460 Amber Lin: It’s customizable right?
90 00:11:05.530 ⇒ 00:11:12.440 Casie Aviles: I, we at least with spreadsheets. I know that we could do it. For the sections. Yeah, I’m not sure with
91 00:11:12.926 ⇒ 00:11:15.860 Casie Aviles: so yeah, with the Doc. Google Doc sections.
92 00:11:16.320 ⇒ 00:11:18.678 Amber Lin: I see I see so
93 00:11:22.290 ⇒ 00:11:23.250 Casie Aviles: Let me see.
94 00:11:35.720 ⇒ 00:11:38.790 Amber Lin: Can there be like a
95 00:11:39.180 ⇒ 00:11:50.239 Amber Lin: so if I’m in Andy, can there be like a quick link section of like quick link to evolve quick link to Inspector Sheet. Quick link to that.
96 00:11:51.370 ⇒ 00:11:54.390 Amber Lin: Can we add, like a link section.
97 00:11:56.120 ⇒ 00:11:59.790 Casie Aviles: Yes, yes, we could. Prompt Andy to.
98 00:12:00.290 ⇒ 00:12:01.610 Casie Aviles: We’re just gonna give.
99 00:12:01.720 ⇒ 00:12:07.369 Casie Aviles: And did a list of you know the links that that they need that it needs to send to the inspectors.
100 00:12:08.172 ⇒ 00:12:13.820 Amber Lin: Oh, so I guess we can’t have like a sidebar, right? Because it’s in Google chat.
101 00:12:16.056 ⇒ 00:12:19.220 Casie Aviles: So you’re thinking more in terms of the ui.
102 00:12:19.220 ⇒ 00:12:38.669 Amber Lin: Maybe cause. I think maybe that will make our lives easier, because then the links would just be there, and we don’t have to. We don’t have to do prompting and say, Oh, show this at this time, and sometimes doesn’t show up like if we can just show it flat out. Maybe that will be a lot easier.
103 00:12:41.470 ⇒ 00:12:43.210 Casie Aviles: Okay. Like.
104 00:12:43.680 ⇒ 00:12:44.320 Amber Lin: I don’t know.
105 00:12:44.320 ⇒ 00:12:45.670 Casie Aviles: How are you? How?
106 00:12:46.940 ⇒ 00:12:51.639 Casie Aviles: Yeah, yeah, how? How are you thinking it? It would look like, on Google.
107 00:12:51.640 ⇒ 00:12:53.439 Amber Lin: Give me a quick sample like.
108 00:12:53.690 ⇒ 00:13:12.539 Amber Lin: imagine this was the Oh, sorry you’re. I’m not sharing my whole screen. So let’s say, this is Google Chat. And maybe, like all of these, would be the different links like, imagine there was like a sidebar here, and then these would be the links. It’s either that or it’s gonna be in the response.
109 00:13:14.490 ⇒ 00:13:19.183 Casie Aviles: Yeah, I know that it can be in the response. I don’t know if there’s like
110 00:13:20.660 ⇒ 00:13:29.079 Casie Aviles: what do you call this? A sidebar that we could do. Or, yeah, yeah, like this, what this way? Like, you know, we could also do buttons if.
111 00:13:29.080 ⇒ 00:13:29.520 Amber Lin: Hmm.
112 00:13:30.750 ⇒ 00:13:37.923 Casie Aviles: If if that works so if they click the button, then it will just, you know,
113 00:13:38.410 ⇒ 00:13:40.710 Casie Aviles: spit out the links. We could do that.
114 00:13:40.710 ⇒ 00:13:41.550 Amber Lin: Oh, my God!
115 00:13:41.830 ⇒ 00:13:44.120 Casie Aviles: Just like, you know this. Oh, by the way, Bottom.
116 00:13:46.240 ⇒ 00:13:50.849 Casie Aviles: so those are. Those are some options. I just don’t know if we could do the the sidebar thing.
117 00:13:52.505 ⇒ 00:13:57.450 Amber Lin: Okay, that’s that’s okay. Internal.
118 00:13:58.560 ⇒ 00:14:00.459 Amber Lin: So we’ll see.
119 00:14:01.350 ⇒ 00:14:08.710 Amber Lin: Or so Spencer sheet
120 00:14:13.250 ⇒ 00:14:14.510 Amber Lin: else.
121 00:14:18.700 ⇒ 00:14:34.150 Amber Lin: Okay, yes, we can at least launch evolve and like, get the okay? Sounds good.
122 00:14:40.540 ⇒ 00:14:44.039 Amber Lin: how much would that take if we add links to its answers?
123 00:14:49.246 ⇒ 00:14:50.579 Casie Aviles: Depending on.
124 00:14:50.790 ⇒ 00:14:55.616 Casie Aviles: If if we we decide to go with the the button thing, I think that should be faster.
125 00:14:56.220 ⇒ 00:14:57.140 Amber Lin: Good morning!
126 00:14:57.140 ⇒ 00:14:58.470 Casie Aviles: We could do.
127 00:14:59.510 ⇒ 00:15:02.200 Casie Aviles: Let’s say, 2 points. Yeah.
128 00:15:02.810 ⇒ 00:15:03.390 Amber Lin: Hey?
129 00:15:04.240 ⇒ 00:15:07.609 Amber Lin: And if it’s in the text that would be.
130 00:15:13.010 ⇒ 00:15:13.620 Casie Aviles: Yeah.
131 00:15:13.930 ⇒ 00:15:14.460 Amber Lin: 5.
132 00:15:14.460 ⇒ 00:15:21.180 Casie Aviles: Could be 1 1 point like, if it if it’s just going to be like hard coded.
133 00:15:21.790 ⇒ 00:15:27.169 Casie Aviles: do we want it to always show up like hard coded
134 00:15:28.210 ⇒ 00:15:34.560 Casie Aviles: like the links, the list of links? Or does it have to be contextual, like depending on the question.
135 00:15:36.160 ⇒ 00:15:43.010 Amber Lin: Yeah, I mean, if it’s hard coded, we would do a button right? So if it’s in the responses, probably context, specific.
136 00:15:43.820 ⇒ 00:15:45.459 Casie Aviles: Oh, okay, I see. I see.
137 00:15:45.460 ⇒ 00:15:47.297 Amber Lin: So probably a
138 00:15:48.440 ⇒ 00:15:55.759 Amber Lin: button would make more sense. But if it’s contextual, that would be like 3 points, 5 points.
139 00:15:56.850 ⇒ 00:15:59.509 Casie Aviles: Yeah. 3. Yeah, let’s go with 3 points for now.
140 00:15:59.910 ⇒ 00:16:00.670 Amber Lin: Okay.
141 00:16:01.190 ⇒ 00:16:05.370 Amber Lin: So I’m just gonna put 3 here, look at it together.
142 00:16:06.250 ⇒ 00:16:07.870 Amber Lin: Later.
143 00:16:11.520 ⇒ 00:16:16.539 Casie Aviles: Yeah, because the challenge with prompting is sometimes it works, sometimes it doesn’t.
144 00:16:17.990 ⇒ 00:16:19.280 Amber Lin: I agree.
145 00:16:24.330 ⇒ 00:16:25.999 Amber Lin: I’m, so great.
146 00:16:28.085 ⇒ 00:16:40.230 Amber Lin: And also with you can think this is this one’s in port tent, this one for templates.
147 00:16:50.130 ⇒ 00:16:57.520 Amber Lin: so how to how we be able to read like return templates.
148 00:17:04.361 ⇒ 00:17:09.760 Casie Aviles: Yeah. Also same thing. We’ll likely
149 00:17:09.960 ⇒ 00:17:16.060 Casie Aviles: reference. Like, I I think, the the this, what do you call this? We were we were talking about like.
150 00:17:16.060 ⇒ 00:17:16.520 Amber Lin: Yeah.
151 00:17:16.520 ⇒ 00:17:19.369 Casie Aviles: Having the the templates in like one.
152 00:17:21.268 ⇒ 00:17:23.340 Casie Aviles: Consolidated, I think section.
153 00:17:25.730 ⇒ 00:17:35.080 Casie Aviles: We could do that. And although, yeah, it’s going to be prompting again to. So yeah, and then the the bot will just send it
154 00:17:35.640 ⇒ 00:17:36.566 Casie Aviles: based on.
155 00:17:38.401 ⇒ 00:17:44.570 Casie Aviles: Yeah, the the reference, and it should be the same exact one without any modifications.
156 00:17:47.590 ⇒ 00:17:54.980 Amber Lin: So let’s see. So if I were to ask about.
157 00:17:57.380 ⇒ 00:18:01.410 Amber Lin: say, if I were to ask about inspectors.
158 00:18:01.870 ⇒ 00:18:08.220 Amber Lin: there’s like a note for inspections.
159 00:18:09.370 ⇒ 00:18:10.909 Amber Lin: I don’t know.
160 00:18:11.450 ⇒ 00:18:12.980 Amber Lin: Like, maybe
161 00:18:20.140 ⇒ 00:18:21.080 Amber Lin: hmm!
162 00:18:30.370 ⇒ 00:18:37.350 Amber Lin: Like, if I’m asking for inspector like, how would it know to send this template to me.
163 00:18:37.950 ⇒ 00:18:40.890 Amber Lin: or want to send a estimate.
164 00:18:43.660 ⇒ 00:18:45.173 Casie Aviles: Oh, okay,
165 00:18:49.880 ⇒ 00:18:53.049 Casie Aviles: it’s yeah. It’s going to have to rely on
166 00:18:53.540 ⇒ 00:18:56.939 Casie Aviles: the context, the the like, the conversation.
167 00:18:59.850 ⇒ 00:19:04.716 Casie Aviles: So what what comes to mind for me is
168 00:19:05.530 ⇒ 00:19:06.160 Amber Lin: Hmm.
169 00:19:07.030 ⇒ 00:19:16.520 Casie Aviles: It’s going to do another reference to the central Doc based on the conversation. And then it’s going to append
170 00:19:17.190 ⇒ 00:19:22.350 Casie Aviles: this template based on the user’s question.
171 00:19:24.910 ⇒ 00:19:25.980 Amber Lin: Somehow
172 00:19:27.360 ⇒ 00:19:35.109 Amber Lin: see, is there a better way, or like more accurate way? What would you think we would do it?
173 00:19:35.840 ⇒ 00:19:38.619 Amber Lin: Or is that the only way that we can do it like.
174 00:19:45.480 ⇒ 00:19:53.099 Casie Aviles: Yeah, I think I mean, I could do like an additional spike for this. But
175 00:19:53.450 ⇒ 00:19:56.789 Casie Aviles: that’s what comes to mind first, st that that approach.
176 00:20:02.850 ⇒ 00:20:03.880 Amber Lin: Okay?
177 00:20:04.952 ⇒ 00:20:13.150 Amber Lin: I guess. Worst case scenario. We add a link to like
178 00:20:13.380 ⇒ 00:20:18.410 Amber Lin: all the Templates section and then link them to the templates.
179 00:20:18.820 ⇒ 00:20:25.620 Amber Lin: But it will be nice if Andy can respond with a template that people can copy and paste it.
180 00:20:32.300 ⇒ 00:20:32.830 Casie Aviles: Like,
181 00:20:34.430 ⇒ 00:20:36.229 Casie Aviles: Yeah. Okay, okay, yeah. Go ahead.
182 00:20:36.820 ⇒ 00:20:39.879 Amber Lin: Yeah, go ahead. I didn’t have much thoughts.
183 00:20:40.500 ⇒ 00:20:45.435 Casie Aviles: Yeah, I was just thinking like, I mean, there’s there’s another way we could do it like
184 00:20:46.130 ⇒ 00:20:51.029 Casie Aviles: pretty much the same with the oh, by the way, button where you just click, and then it should
185 00:20:51.300 ⇒ 00:21:00.769 Casie Aviles: return the template. But I’m not sure how well that works in terms of like the user experience.
186 00:21:00.770 ⇒ 00:21:05.130 Amber Lin: Yeah, there’s quite a bit of templates here, I would say.
187 00:21:07.870 ⇒ 00:21:18.520 Amber Lin: maybe when they type template, we give them like a list of templates that we have, and then they respond with the ones they want, and we return that.
188 00:21:21.510 ⇒ 00:21:22.880 Casie Aviles: Maybe with ease.
189 00:21:22.880 ⇒ 00:21:25.470 Amber Lin: Be easier, because they would tell us what they need.
190 00:21:27.310 ⇒ 00:21:33.469 Casie Aviles: Yes, yes, yeah, yeah. That that would definitely make it easier if they if the Csrs are more specific.
191 00:21:33.800 ⇒ 00:21:38.050 Amber Lin: Okay, so we’ll provide.
192 00:21:38.510 ⇒ 00:21:42.430 Amber Lin: But provides list of templates.
193 00:21:45.980 ⇒ 00:21:49.910 Amber Lin: Csr’s respond by one.
194 00:21:50.410 ⇒ 00:21:55.920 Amber Lin: They need bot return specific templates.
195 00:22:00.300 ⇒ 00:22:01.170 Amber Lin: Okay.
196 00:22:01.790 ⇒ 00:22:05.199 Amber Lin: If if that’s the case. How long would that take.
197 00:22:10.550 ⇒ 00:22:12.810 Casie Aviles: I think around 2 points.
198 00:22:12.990 ⇒ 00:22:13.940 Amber Lin: Okay?
199 00:22:27.250 ⇒ 00:22:29.202 Amber Lin: on the side him?
200 00:22:29.940 ⇒ 00:22:43.340 Amber Lin: Okay, we have 7 min. Is there a way to add shortcuts for, say, top questions asked, is that a possibility with Google chat.
201 00:22:46.624 ⇒ 00:22:54.270 Casie Aviles: Something like like, it’s gonna show up here like questions asked. In the bottom it’d be.
202 00:22:56.174 ⇒ 00:23:01.839 Casie Aviles: I’m not sure. Yeah, yeah, I’m not sure about that. I need to check the documentation.
203 00:23:03.090 ⇒ 00:23:05.660 Casie Aviles: Let me let me. I can go right now. But.
204 00:23:05.980 ⇒ 00:23:06.670 Amber Lin: Yeah.
205 00:23:18.000 ⇒ 00:23:24.199 Amber Lin: is it? You remember when we had the our own trainer bought Ui, there was on the side of like
206 00:23:25.528 ⇒ 00:23:31.550 Amber Lin: there was a sidebar of things you can ask, and then.
207 00:23:45.220 ⇒ 00:23:50.790 Casie Aviles: Yeah, I think I need to do deeper research right now.
208 00:23:51.210 ⇒ 00:23:51.870 Amber Lin: Hmm.
209 00:23:52.910 ⇒ 00:23:53.959 Casie Aviles: Build a chart.
210 00:23:54.400 ⇒ 00:23:57.989 Casie Aviles: I know that Google has, like a a card builder, but.
211 00:23:59.050 ⇒ 00:24:03.590 Amber Lin: Yeah, I’m looking at it says, add interactive. Ui
212 00:24:03.720 ⇒ 00:24:16.970 Amber Lin: ui elements to cards. Chat apps can use the following chat interfaces to build interactive cards, home page
213 00:24:18.960 ⇒ 00:24:20.630 Amber Lin: dialogues.
214 00:24:22.310 ⇒ 00:24:23.500 Amber Lin: Okay?
215 00:24:28.610 ⇒ 00:24:36.080 Amber Lin: Oh, so we could customize.
216 00:24:42.950 ⇒ 00:24:47.179 Casie Aviles: Yeah, possibly we could. We could possibly do this, I think. But.
217 00:24:48.520 ⇒ 00:24:50.549 Amber Lin: Yeah, let me just check.
218 00:24:50.690 ⇒ 00:24:57.030 Amber Lin: So I think I just wanted to know what the what it could look like.
219 00:25:00.410 ⇒ 00:25:03.729 Amber Lin: Inline threading. That’s nice.
220 00:25:05.070 ⇒ 00:25:30.920 Amber Lin: Yeah, I don’t know if there’s like a sidebar, or like a hover to ask like frequent, most frequently asked questions, cause it could be something. If it’s cancellations, then I want them to click that. And we have a very specific cancellation workflow that guides people through like, is there something that’s like a
221 00:25:31.310 ⇒ 00:25:40.479 Amber Lin: something that’s clickable, that lets people like navigate down the decision tree? Or is it is Google Chat, very limited.
222 00:25:43.460 ⇒ 00:25:44.530 Casie Aviles: Hmm.
223 00:25:45.700 ⇒ 00:25:56.016 Casie Aviles: all I know is that the Google chat like allows us to create like, we have this card builder. And there are a bunch of options there like we could have drop downs.
224 00:25:56.320 ⇒ 00:25:57.090 Amber Lin: Hmm.
225 00:25:58.150 ⇒ 00:26:10.339 Casie Aviles: I, yeah, I believe so. And then we could. Yeah, the same thing I did with like the feedback. I was able to build like an input text input. So there, there should be some options here.
226 00:26:10.630 ⇒ 00:26:14.389 Casie Aviles: I just need to check them individually. If if this.
227 00:26:14.390 ⇒ 00:26:14.730 Amber Lin: Cool.
228 00:26:14.730 ⇒ 00:26:18.979 Casie Aviles: What do you call this satisfies like the requirements.
229 00:26:22.900 ⇒ 00:26:25.689 Amber Lin: As yeah, I see.
230 00:26:26.020 ⇒ 00:26:29.890 Amber Lin: Yeah, it it does show me the cart builder as well. And it
231 00:26:30.469 ⇒ 00:26:37.290 Amber Lin: there’s no I wanted to see like a image of what it might look like. And it’s just documentation.
232 00:26:37.650 ⇒ 00:26:40.240 Casie Aviles: Yeah, I’m trying to look for one, too.
233 00:26:40.450 ⇒ 00:26:41.570 Amber Lin: Yeah.
234 00:26:48.410 ⇒ 00:26:49.480 Amber Lin: Okay.
235 00:26:53.650 ⇒ 00:26:57.280 Amber Lin: Oh, sections.
236 00:26:58.260 ⇒ 00:27:05.950 Amber Lin: yeah. Okay, so we’ll we’ll need to look at. I’ll just add a note that we need to look at.
237 00:27:12.980 ⇒ 00:27:17.649 Amber Lin: Yeah, I mean, if we are able to add, like extra section that just has
238 00:27:19.760 ⇒ 00:27:26.270 Amber Lin: say, cancellations escalate escalations like commonly tougher situations.
239 00:27:28.470 ⇒ 00:27:29.130 Amber Lin: And they can.
240 00:27:29.640 ⇒ 00:27:49.564 Amber Lin: That, and that will trigger some section of the central talk or specific workflow. I think it’ll it will make our rag a lot easier. So we don’t, really. We don’t have to do that much rag, because then they will tell us what they need, and they will trigger the workflow that they need.
241 00:27:50.600 ⇒ 00:27:51.280 Amber Lin: yes.
242 00:27:51.280 ⇒ 00:27:57.219 Amber Lin: yeah. And we can. Probably if we can have cars, we can use it to link to different things
243 00:27:57.650 ⇒ 00:28:04.470 Amber Lin: so that it becomes more of a ui than just chat.
244 00:28:05.740 ⇒ 00:28:06.860 Amber Lin: So maybe.
245 00:28:06.860 ⇒ 00:28:07.180 Casie Aviles: In there.
246 00:28:07.180 ⇒ 00:28:15.060 Amber Lin: Cycle. I’ll have a ticket, and we can, and do an initial discovery for for that.
247 00:28:17.180 ⇒ 00:28:17.880 Casie Aviles: Okay.
248 00:28:20.390 ⇒ 00:28:25.579 Amber Lin: Okay, we probably have to hop. Did you have a question.
249 00:28:26.710 ⇒ 00:28:36.740 Casie Aviles: Yeah, I mean, if if you have, if these tickets need to be researched now, I I guess you could let me know, and then I’ll add, like the documentation I can find.
250 00:28:36.740 ⇒ 00:28:37.260 Amber Lin: Okay.
251 00:28:37.260 ⇒ 00:28:38.300 Casie Aviles: Just yeah.
252 00:28:39.270 ⇒ 00:28:48.630 Amber Lin: Sounds good. I’ll make a spike. Google chat cards pay capabilities.
253 00:28:49.130 ⇒ 00:28:56.289 Amber Lin: Yeah, most likely I’ll probably connect a spike to a deliverable. So that, like.
254 00:28:56.290 ⇒ 00:28:57.080 Casie Aviles: Yeah.
255 00:28:57.080 ⇒ 00:29:02.950 Amber Lin: Worth something. But like, you know how we work. So it’s for.
256 00:29:03.240 ⇒ 00:29:05.620 Casie Aviles: We can time box these spikes to 1 h.
257 00:29:06.150 ⇒ 00:29:19.330 Amber Lin: Yeah, yeah. Sounds good. Thank you. And let me know how the inspector she goes. And if you need me to test anything because I can go. Message. The trainers, too.
258 00:29:20.320 ⇒ 00:29:25.769 Casie Aviles: Yes, okay. I’ll probably ask you to do one a final check, just to be really sure.
259 00:29:26.590 ⇒ 00:29:27.280 Amber Lin: Okay.
260 00:29:27.890 ⇒ 00:29:28.580 Amber Lin: Sounds good.
261 00:29:28.580 ⇒ 00:29:29.220 Casie Aviles: Okay.
262 00:29:29.870 ⇒ 00:29:30.870 Amber Lin: Thank you.
263 00:29:31.030 ⇒ 00:29:31.920 Amber Lin: Bye.