Meeting Title: Brainforge x ABC Home and Commercial: Weekly Project Check Date: 2025-06-12 Meeting participants: read.ai meeting notes, JanieceGarcia, YvetteRuiz, Steven, Amber Lin, Uttam Kumaran
WEBVTT
1 00:00:15.830 ⇒ 00:00:17.010 JanieceGarcia: This one!
2 00:00:39.030 ⇒ 00:00:40.349 JanieceGarcia: Hi! Yvette.
3 00:00:40.960 ⇒ 00:00:43.039 YvetteRuiz: Hey? There! How’s it going?
4 00:00:44.600 ⇒ 00:00:46.380 YvetteRuiz: It’s alright. Yeah.
5 00:00:46.380 ⇒ 00:00:48.980 YvetteRuiz: How’s the weather? I mean all that.
6 00:00:49.920 ⇒ 00:00:52.962 JanieceGarcia: It’s ugly, it’s muddy outside our pigs loving it.
7 00:00:53.300 ⇒ 00:00:58.370 YvetteRuiz: Oh, that’s so cute! I had to drive. I had to drive back home.
8 00:00:59.450 ⇒ 00:01:06.360 JanieceGarcia: Oh, I bet it’s it’s bad and scary out there, but it’s supposed to be nice and sunny, so hopefully all this will dry up quick.
9 00:01:06.560 ⇒ 00:01:08.009 YvetteRuiz: Yeah, yeah.
10 00:01:08.260 ⇒ 00:01:18.251 YvetteRuiz: I know, I just car ended up underwater. So i’m trying to figure all that out right now, so, yeah,
11 00:01:19.970 ⇒ 00:01:20.850 JanieceGarcia: Is he okay? Though.
12 00:01:21.116 ⇒ 00:01:24.049 YvetteRuiz: Is waiting for me because I’m gonna take him to work.
13 00:01:24.820 ⇒ 00:01:34.070 YvetteRuiz: Cause I need his truck, I mean, cause you know Savannah’s do any moment now, and I’m just trying to figure out everything right now.
14 00:01:34.440 ⇒ 00:01:35.360 Steven: Yeah, we’re all good.
15 00:01:35.630 ⇒ 00:01:38.193 YvetteRuiz: Yeah. Oh, no, no, yeah. I know.
16 00:01:39.400 ⇒ 00:01:41.182 YvetteRuiz: I just feel bad for his
17 00:01:42.140 ⇒ 00:01:46.019 YvetteRuiz: his girlfriend. They just their house got, you know.
18 00:01:46.290 ⇒ 00:01:51.219 YvetteRuiz: blood it and stuff like that. So that’s even a bigger bummer.
19 00:01:52.210 ⇒ 00:01:53.090 JanieceGarcia: Oh!
20 00:01:53.090 ⇒ 00:01:54.100 YvetteRuiz: Hi amber.
21 00:01:54.100 ⇒ 00:01:55.109 Amber Lin: Hi! Hello!
22 00:01:55.110 ⇒ 00:01:57.140 Steven: Like several feet of water in it.
23 00:01:57.420 ⇒ 00:01:57.980 YvetteRuiz: Huh!
24 00:01:58.310 ⇒ 00:02:00.150 Steven: Is that, like several feet of water in it.
25 00:02:00.150 ⇒ 00:02:06.609 YvetteRuiz: Yeah, so it he he just got. He just got home. He said that the water already went down and stuff so.
26 00:02:07.660 ⇒ 00:02:09.089 Steven: It’s high, is it? On the lake?
27 00:02:10.330 ⇒ 00:02:11.450 Steven: Like Medina.
28 00:02:11.450 ⇒ 00:02:12.670 YvetteRuiz: Yeah, the medieval it. Yeah.
29 00:02:13.560 ⇒ 00:02:19.379 YvetteRuiz: Resinda was afraid that it was just gonna go go in there. But it no, it didn’t. So it’s really close there.
30 00:02:20.420 ⇒ 00:02:21.560 JanieceGarcia: That’s scary.
31 00:02:23.690 ⇒ 00:02:25.480 Uttam Kumaran: Hi, how are you guys?
32 00:02:25.480 ⇒ 00:02:28.000 YvetteRuiz: Good long time. No see sir.
33 00:02:28.000 ⇒ 00:02:30.030 Uttam Kumaran: I know. I know it’s a
34 00:02:30.220 ⇒ 00:02:32.950 Uttam Kumaran: things have been busy as usual, but good.
35 00:02:33.416 ⇒ 00:03:00.719 Uttam Kumaran: We made a bunch of progress this week on stuff. I saw the document audits where and I think we’ll share today. But we’re working on the trainer. Bot think we have a solution, basically where you can use the trainer bot to edit the Google Doc. And then also, if you edit the Google Doc directly, it’ll get, it’ll basically get saved in another system, so that, like you can, you don’t have that long term. You won’t have to go go into the Doc
36 00:03:00.810 ⇒ 00:03:10.869 Uttam Kumaran: and find where to make an edit, so may take another week or so. But like, we’ve spent some time with our engineering team. Yeah, last night. And today, and I think we found a
37 00:03:11.020 ⇒ 00:03:16.060 Uttam Kumaran: a solution for that, and then we got we. I think we’re close to getting the Api stuff from Tim. So.
38 00:03:16.060 ⇒ 00:03:16.700 YvetteRuiz: Yeah.
39 00:03:16.700 ⇒ 00:03:18.010 Uttam Kumaran: Have all that data, and
40 00:03:18.190 ⇒ 00:03:32.469 Uttam Kumaran: and my my only question to him, and I think maybe he may let you know is I? I asked if we can get the transcripts, because what I, what I wanted to do is basically try to flag conversations that are happening that maybe the bot could have been.
41 00:03:32.620 ⇒ 00:03:33.640 Uttam Kumaran: I’m not your help.
42 00:03:33.640 ⇒ 00:03:34.040 JanieceGarcia: Well.
43 00:03:34.040 ⇒ 00:03:34.420 Uttam Kumaran: Right.
44 00:03:34.420 ⇒ 00:03:48.829 YvetteRuiz: That would be perfect. I mean, I think, yeah. And Steven and I were listening to a phone call today. Yeah, like, if we had stuff. It’s we had a we had an agent tell a customer that our inspectors don’t work on Saturdays, and I’m like
45 00:03:52.110 ⇒ 00:03:53.790 YvetteRuiz: no.
46 00:03:53.790 ⇒ 00:03:56.429 Steven: I told him that I go. Andy wouldn’t have made that mistake.
47 00:03:57.190 ⇒ 00:03:58.783 YvetteRuiz: Yeah, true.
48 00:03:59.580 ⇒ 00:04:01.100 YvetteRuiz: He did say that.
49 00:04:01.100 ⇒ 00:04:02.130 Uttam Kumaran: That’s great. Yeah.
50 00:04:02.130 ⇒ 00:04:11.660 Uttam Kumaran: Yeah. So I just wanted to see. I’m asking Tim if we can get that so that we will look through and and identify, either based on like. Maybe their whole time is long, or there are.
51 00:04:11.660 ⇒ 00:04:12.170 YvetteRuiz: Questions there.
52 00:04:12.170 ⇒ 00:04:15.740 Uttam Kumaran: And then other thing is like, I want to start to pull out the questions from.
53 00:04:15.880 ⇒ 00:04:19.550 Uttam Kumaran: I wanna pull out real questions from the calls, and that way
54 00:04:20.440 ⇒ 00:04:22.909 Uttam Kumaran: our list is good enough, but you know we.
55 00:04:22.910 ⇒ 00:04:23.250 YvetteRuiz: Yeah.
56 00:04:23.250 ⇒ 00:04:24.079 Uttam Kumaran: Lot, better.
57 00:04:24.300 ⇒ 00:04:44.950 YvetteRuiz: I think. Oh, gosh! That’s like game changer stuff right there for sure. Because even in that phone call that we’re listening to, the lady was asking, do y’all do deer repellent, you know? Do y’all have repellent for deers and stuff? I mean, that conversation went long. I mean, there was like a lot of the questions that were going there. But yeah, so just things that you can pick up, though, and learn from
58 00:04:46.450 ⇒ 00:04:48.039 YvetteRuiz: amber. Are you finally, in.
59 00:04:48.280 ⇒ 00:04:58.099 Amber Lin: Yes, I’m in. I was having some trouble with Wi-fi also check out my new headset. That utam got so utam got me. So I have better audio now.
60 00:05:00.936 ⇒ 00:05:05.493 Uttam Kumaran: That’s the that’s the brain forged budget in action.
61 00:05:07.110 ⇒ 00:05:14.650 Amber Lin: I mean, I think I got the most of it. I got to go to Austin, and I got this, and I got.
62 00:05:14.650 ⇒ 00:05:15.860 Uttam Kumaran: Not everybody doesn’t.
63 00:05:15.860 ⇒ 00:05:16.390 Amber Lin: But.
64 00:05:16.390 ⇒ 00:05:23.070 Uttam Kumaran: Or if everybody starts asking for headsets, I don’t know. I feel like other people’s. I’m like your audio is good. Don’t worry about it
65 00:05:24.110 ⇒ 00:05:25.760 Uttam Kumaran: talk to as many clients as I.
66 00:05:25.760 ⇒ 00:05:35.010 Amber Lin: Out of me, and then one more person. Amber talks the most clients and is on the most meetings. So I’m like, start to get this set up better for everybody. So
67 00:05:35.010 ⇒ 00:05:35.570 Amber Lin: yeah.
68 00:05:35.570 ⇒ 00:05:42.010 YvetteRuiz: Well, you sounded great on your video yesterday the video that you gave on the Central Doc and everything.
69 00:05:42.620 ⇒ 00:05:44.770 JanieceGarcia: That I took it out late yesterday.
70 00:05:45.230 ⇒ 00:05:45.970 JanieceGarcia: Great job!
71 00:05:45.970 ⇒ 00:05:49.230 Amber Lin: I held it up to here, and I was like I was talking into the mic.
72 00:05:51.914 ⇒ 00:05:52.579 YvetteRuiz: Hmm.
73 00:05:52.760 ⇒ 00:06:01.550 Amber Lin: I mean today, I think Yvette and Janice is all up to date on what we did with the Central Doc. So let me just give Steven a quick update.
74 00:06:01.920 ⇒ 00:06:08.709 Amber Lin: On what we did. I’ll also share the video with you, Steven. That I sent to Yvon Janice.
75 00:06:08.710 ⇒ 00:06:09.200 Steven: Cool.
76 00:06:09.200 ⇒ 00:06:34.500 Amber Lin: And so today is just gonna be a quick update to give you an idea of where we’re at and where we’re heading. I think I think we’re at a really good spot, and we’re ready to really tackle those questions, those problems that’s stopping us from getting better usage. Cause. Ultimately, I think we don’t have enough usage, because it hasn’t been that helpful, or it has been. There has been errors.
77 00:06:34.500 ⇒ 00:06:51.361 Amber Lin: but the the errors has not been addressed. So we really want to tackle that problem so that the Css. Can’t come back to us and say, Hey, I tried to use it, but it. It didn’t change. It was still wrong. So we got to change that problem so that people can
78 00:06:51.720 ⇒ 00:06:53.530 Amber Lin: come here and use it more.
79 00:06:56.190 ⇒ 00:06:58.720 Amber Lin: So here are.
80 00:06:59.880 ⇒ 00:07:10.950 Amber Lin: I know this is a there’s a lot in this slide. So first, st this is what we were focusing on this week. So this week we were really honing down on
81 00:07:11.100 ⇒ 00:07:23.089 Amber Lin: the Central Doc and the Csr pest drive with the goal of migrating all this Csrs to the central dock so that they can use it as a single source of truth.
82 00:07:23.760 ⇒ 00:07:30.370 Amber Lin: and we said, We’re going to tackle it in 3 steps, so make sure everything is in the central dock.
83 00:07:30.640 ⇒ 00:07:43.250 Amber Lin: 2 restructure and reformat the central Doc, so that it’s easy to navigate. And there’s no, and we can also work on addressing any significant gaps.
84 00:07:43.970 ⇒ 00:07:47.910 Amber Lin: And so here’s an update on the 1st step. So
85 00:07:48.070 ⇒ 00:08:03.949 Amber Lin: on Monday me, Janice and Shannon met to go through all of the documents in a Csrs test drive, and we identified around 8 to 10 missing documents and 5 stress sheets that hasn’t been incorporated yet.
86 00:08:04.100 ⇒ 00:08:05.070 Amber Lin: So
87 00:08:05.290 ⇒ 00:08:11.559 Amber Lin: throughout the week we added all the documents except for 2 templates that I don’t yet have access to.
88 00:08:11.650 ⇒ 00:08:37.419 Amber Lin: and for the spreadsheets our engineers are working on incorporating that into the AI system, which it is a little bit more technical, technically challenging. Because there’s different fields. We use different things for different reasons. We need to access different tabs for different things. So I will book another session to make sure. We know that we can make sure that Andy is using it as it should be.
89 00:08:41.400 ⇒ 00:08:43.065 YvetteRuiz: He dropped again.
90 00:08:44.373 ⇒ 00:08:45.019 YvetteRuiz: Oh, shit.
91 00:08:45.020 ⇒ 00:08:46.685 Uttam Kumaran: Just jumped off.
92 00:08:47.240 ⇒ 00:08:49.059 Steven: You’re a better computer. Right, Tom.
93 00:08:49.590 ⇒ 00:08:50.810 Uttam Kumaran: It’s like, Oh, meeting’s done!
94 00:08:51.962 ⇒ 00:08:55.297 YvetteRuiz: Oh, poor Amber!
95 00:08:56.410 ⇒ 00:09:05.369 Uttam Kumaran: Well, she’s also she’s also in the middle of downtown, la, and and I was like she’s coming home like you’re coming over like a war zone right now, cause it’s in. It’s
96 00:09:05.700 ⇒ 00:09:07.206 Uttam Kumaran: pretty insane.
97 00:09:07.960 ⇒ 00:09:09.010 YvetteRuiz: That’s true.
98 00:09:09.420 ⇒ 00:09:12.236 Uttam Kumaran: But I was like, maybe stay in Chicago. So.
99 00:09:13.372 ⇒ 00:09:15.839 YvetteRuiz: Oh, my goodness!
100 00:09:16.430 ⇒ 00:09:18.400 YvetteRuiz: So did you guys talk to Tim?
101 00:09:19.130 ⇒ 00:09:21.960 Uttam Kumaran: Yes, we’re. We’ve been talking this morning. And I, okay.
102 00:09:21.960 ⇒ 00:09:25.700 Uttam Kumaran: like, sort of on a roll on a couple of things. So I’ll close that out today.
103 00:09:26.080 ⇒ 00:09:30.050 Amber Lin: Hi! I’m back. When did I cut out? I’m so sorry.
104 00:09:30.333 ⇒ 00:09:34.580 Uttam Kumaran: You just cut out actually pretty cleanly, right at the end of whatever you’re saying.
105 00:09:34.580 ⇒ 00:09:34.980 Uttam Kumaran: Oh.
106 00:09:34.980 ⇒ 00:09:35.900 YvetteRuiz: Slide.
107 00:09:36.290 ⇒ 00:10:00.520 Amber Lin: So, yeah, so I think we’re pretty much ready to migrate everyone into the central Doc, because we have all the documents in there, and for the spreadsheet they can still refer to the spreadsheets and themselves. I think we just need one last, like 10 to 30 min to make sure. Okay, we’re ready to go, and we can direct people to the
108 00:10:00.550 ⇒ 00:10:09.269 Amber Lin: the spreadsheets and then put all the documents in the folder that says Do not touch. So I think we are ready
109 00:10:09.380 ⇒ 00:10:10.880 Amber Lin: for this next step.
110 00:10:11.290 ⇒ 00:10:12.630 Amber Lin: I would agree additionally.
111 00:10:12.630 ⇒ 00:10:24.409 Amber Lin: yeah, I know. I think we were a lot of this weekend. We were able to see a lot of changes.
112 00:10:24.810 ⇒ 00:10:33.730 Amber Lin: And so the next part is also related, and this is about the structure and formatting of the Central Doc.
113 00:10:33.870 ⇒ 00:10:34.830 Amber Lin: which
114 00:10:35.310 ⇒ 00:10:58.310 Amber Lin: will be affecting both humans and the bot in terms of how they utilize it. Right? So 1st of all, on the next step, we said, we’ll restructure the central dock into the categories, and you can see in the middle here. That’s the original long list. Very, very long list of table contents and titles that was in the central dock.
115 00:10:58.880 ⇒ 00:11:00.010 Amber Lin: and
116 00:11:00.400 ⇒ 00:11:14.019 Amber Lin: after we structured them into 9 categories, which includes general information, information about scheduling and then promotions. Anything about account management, and then billing
117 00:11:14.120 ⇒ 00:11:31.750 Amber Lin: procedures, and what new hires might need, or any cheat codes. And then for 8 and 9, it’s by pest type or by service type, the general information how treatment might be done. What are the protocols and common F and Qs about those service types?
118 00:11:33.520 ⇒ 00:11:44.649 Amber Lin: so this will allow the Csrs when they go into the Central Doc to navigate, based on where they want to go and just click or or do a search.
119 00:11:45.070 ⇒ 00:11:53.280 Amber Lin: And I really think that this will not only allow humans to navigate it better. This also lets us to really enable
120 00:11:54.130 ⇒ 00:12:21.790 Amber Lin: the trainer bought edits, because in order for that bot to know where to put the different updates, we need to have a good enough structure that it can say, Okay, this falls under this category. Therefore I’m gonna put it there. If we don’t do that, then all we’re doing is just adding to the chaos, and we’ll never really be able to know if we have duplicates, because we can’t really see them in one place for each of the categories.
121 00:12:23.760 ⇒ 00:12:30.599 YvetteRuiz: That’s really that is really good. Because yeah, if you can, or if you can get it to organize like that and clean them up that way.
122 00:12:31.370 ⇒ 00:12:35.551 YvetteRuiz: I’m just super impressed that we’re getting to this one central location.
123 00:12:35.900 ⇒ 00:12:40.399 Amber Lin: Yeah, I am. I am, too. I didn’t know we would get to this point, but here we are.
124 00:12:43.020 ⇒ 00:12:59.619 Amber Lin: and honestly, we’re already seeing a lot of the benefits already, because when me, Janice and Shannon was going through this, we were able to see. Hey, if we’re the same category once we organize it by category is that we see. Okay, there seems to be 3 documents talking about the same thing.
125 00:12:59.720 ⇒ 00:13:21.210 Amber Lin: or under this category. There seems to be a lot of documents that we don’t need or are super old, or are just presentations. So when we see everything about the same topic in one place, we’re really able to consolidate them and just reduce the reduce the reading time that’s needed to find the information.
126 00:13:21.500 ⇒ 00:13:22.110 YvetteRuiz: Yeah.
127 00:13:25.470 ⇒ 00:13:37.139 Amber Lin: And so the 3rd step would would be to address each and individual document to make sure they have the clear processes that they have.
128 00:13:37.997 ⇒ 00:13:50.619 Amber Lin: frequently asked questions, so that people can directly read if they have questions from the customers, and also to add any tags, any keywords and descriptions which that will help
129 00:13:50.800 ⇒ 00:13:55.659 Amber Lin: our Andy or a trainer. Bot help navigate these documents.
130 00:13:57.490 ⇒ 00:14:11.650 Amber Lin: and we are already in the progress. We’ve identified a lot of the documents that still needs editing needs additional processes. And that’s our next step is to go through each of them and make sure that we have included everything.
131 00:14:15.150 ⇒ 00:14:23.851 Amber Lin: And this is a example of, for instance, this is what we originally sprayed from the website, and we
132 00:14:24.940 ⇒ 00:14:36.960 Amber Lin: edited the formatting to make sure that it has things in clear numerical steps that it has clear Fnqs. And it has specific guidances for the Csrs.
133 00:14:39.300 ⇒ 00:14:40.400 YvetteRuiz: Yeah.
134 00:14:41.860 ⇒ 00:15:04.560 Amber Lin: Yeah. And so here’s a here’s what we plan to do next. So for the trainer team and I will be working very closely with you guys. I want to book a few other working sessions as we go through the Csr’s feedback as we go through. And as we go through the Central Doc to make sure that we’ve really have those documents in place to make sure that Andy can answer correctly.
135 00:15:05.510 ⇒ 00:15:10.500 Amber Lin: And on the other side, our engineering team will focus on
136 00:15:10.750 ⇒ 00:15:16.909 Amber Lin: 2 main things. One is to integrate with the 8 by 8 Api.
137 00:15:17.240 ⇒ 00:15:23.759 Amber Lin: and to the second thing is to work on the direct updates to the central dog, as Utam said.
138 00:15:24.520 ⇒ 00:15:28.308 Amber Lin: and we’ll also work on adding additional spreadsheets. I forgot to include that.
139 00:15:29.040 ⇒ 00:15:32.570 Amber Lin: And yeah.
140 00:15:32.810 ⇒ 00:15:49.880 Amber Lin: here’s a few of the working sessions that I plan to book. We already completed 2 of them on Monday and Wednesday, and I will ask Janice and Shannon for their time so that we can continue our momentum, continue our progress and just roll through a lot of these things.
141 00:15:53.730 ⇒ 00:15:57.270 Amber Lin: Yeah, that’s something that’s in progress
142 00:15:58.305 ⇒ 00:16:02.610 Amber Lin: to enable direct updates via a Ui.
143 00:16:04.070 ⇒ 00:16:06.519 Amber Lin: and also for 8 by 8.
144 00:16:08.210 ⇒ 00:16:14.189 Amber Lin: I want to. I want to pause here because I remember, I got a email from Janice.
145 00:16:15.190 ⇒ 00:16:33.050 Amber Lin: I can walk you through later of how to add your new offers in here and in this spreadsheet, and it will automatically allow Andy to push those offers so you won’t have to give access to us every single time, because I know it will cause some delays.
146 00:16:35.050 ⇒ 00:16:40.050 YvetteRuiz: Is that the one that I had sent with the the new offers that Whitney just pulled out questioning? How.
147 00:16:40.050 ⇒ 00:16:40.430 Amber Lin: We’re gonna.
148 00:16:40.430 ⇒ 00:16:41.470 YvetteRuiz: Add, those. Yeah.
149 00:16:41.470 ⇒ 00:16:41.930 JanieceGarcia: Yes, ma’am.
150 00:16:41.930 ⇒ 00:16:43.499 Amber Lin: Yeah, I’ll walk you guys through.
151 00:16:43.860 ⇒ 00:16:48.470 Amber Lin: I’ll find a I’ll send a video or I’ll find a time with Janice, and we can figure that out
152 00:16:49.180 ⇒ 00:16:50.340 Amber Lin: awesome.
153 00:16:53.080 ⇒ 00:17:14.990 Amber Lin: Yeah, I think we. This comes back to our conversation about 8 by 8, and also about evolve and dream. I know we talked about it briefly last time. And and I know you. If I you say you were, gonna talk about this with I believe, Matt. And maybe, Julie, do we have any updates on that end.
154 00:17:16.573 ⇒ 00:17:23.606 YvetteRuiz: Not quite yet, Stephen. Did you back up because you’re like, I don’t know. Now we’re
155 00:17:24.720 ⇒ 00:17:31.989 YvetteRuiz: I right now what we’re trying to. We’re trying to work through right now is getting 8 by 8 integrated with evolve. And once we
156 00:17:32.750 ⇒ 00:17:35.369 YvetteRuiz: because it’s like baby steps trying to get.
157 00:17:36.600 ⇒ 00:17:43.197 YvetteRuiz: You guys tagged up with evolve. So it’s in discussion. We’re just not quite there yet.
158 00:17:43.610 ⇒ 00:17:44.290 Amber Lin: Okay.
159 00:17:44.470 ⇒ 00:17:57.429 Amber Lin: no worries. I just wanna keep it on the table, and we have plenty to work on to integrate 8 by 8, and to get to extract value from that first.st But if you guys have any updates, just let us know, and we’re ready to integrate that as well.
160 00:17:58.820 ⇒ 00:18:02.949 Steven: Be honest. Do you all normally have
161 00:18:03.600 ⇒ 00:18:15.119 Steven: this many problems integrating with someone like that we have with evolve. And we know Tim has a pain point. Our our frustration is, it seems like we’re trying to figure out. Is this our own problem, or is this, you know? Evolve
162 00:18:15.270 ⇒ 00:18:18.670 Steven: 8 by 8 seems eager to do it, and we know that’s kind of our own
163 00:18:18.910 ⇒ 00:18:24.290 Steven: internal system evolve we’re trying to figure out. Is this evolve causing a slowdown? Are we causing our.
164 00:18:24.290 ⇒ 00:18:29.400 Uttam Kumaran: Well, tell me like, tell me, what are they? Tell? What are they saying to you? So typically
165 00:18:29.968 ⇒ 00:18:32.129 Uttam Kumaran: like when we work with a vendor
166 00:18:32.300 ⇒ 00:18:38.750 Uttam Kumaran: I’m just like, give me give me an Api key, or give me a way to get the data cause. That’s all we care about. So
167 00:18:39.500 ⇒ 00:18:44.010 Uttam Kumaran: you know we but I don’t, I guess. Tell me like what they’re telling you guys on your end.
168 00:18:45.060 ⇒ 00:18:46.889 Steven: It’s complicated.
169 00:18:47.370 ⇒ 00:18:47.859 Steven: You don’t.
170 00:18:47.860 ⇒ 00:18:50.350 Uttam Kumaran: Well, are they trying to get you to pay for like.
171 00:18:50.350 ⇒ 00:18:58.009 Steven: No, I think that kind of answers our question from your y’all’s end. It’s very easy. There’s not a lot of work they’ve all has to do right. They’re basically giving you access. That’s it.
172 00:18:58.350 ⇒ 00:18:59.230 Uttam Kumaran: Yeah.
173 00:18:59.230 ⇒ 00:19:09.010 Steven: Okay, that answers. The problem is, we don’t even myself. Hardly anyone at ABC has interaction with evolve except for one gatekeeper.
174 00:19:09.140 ⇒ 00:19:17.130 Steven: They always tell us they’re working on these projects. And oh, this will that’ll be up on next on them. I’m like, this isn’t a project. This is. You’re giving us access, which is, that confirms.
175 00:19:17.130 ⇒ 00:19:23.949 Uttam Kumaran: Yeah, so typically like, that’s why, yeah, I kind of depends. So for 8 by 8, for example.
176 00:19:24.190 ⇒ 00:19:30.230 Uttam Kumaran: Oh, what it? It’s clear. It just took Tim, probably like an hour today to just get all that set up and done.
177 00:19:30.570 ⇒ 00:19:38.899 Uttam Kumaran: because all it is is like going into the dashboard, saying, Give me, generate the Api key. Here’s what the Api key has access to, and then
178 00:19:39.130 ⇒ 00:19:41.660 Uttam Kumaran: passing it to us to then go pull the data from
179 00:19:41.820 ⇒ 00:19:47.260 Uttam Kumaran: like, I understand there’s probably there is some. There could be an approval process or something like that. But again, like we
180 00:19:47.550 ⇒ 00:19:51.960 Uttam Kumaran: yes, but that’s that’s usually so for evolve and for dream.
181 00:19:52.300 ⇒ 00:20:02.349 Uttam Kumaran: Likely a very similar scenario. The only kind of big hiccups are one. If it’s not part of your existing package, then they may ask you to like pay an extra.
182 00:20:02.490 ⇒ 00:20:08.649 Uttam Kumaran: That is something that like worth pausing and discussing. The second item is, if it’s
183 00:20:08.770 ⇒ 00:20:12.320 Uttam Kumaran: if their Api isn’t like exactly streamlined, or if, like.
184 00:20:12.570 ⇒ 00:20:18.640 Uttam Kumaran: they’re not as easy to work with on that, but usually not
185 00:20:18.910 ⇒ 00:20:25.389 Uttam Kumaran: the case. On average, it’s they’re usually like, yeah, just go in there and go to the developer portal and generate a key.
186 00:20:26.570 ⇒ 00:20:40.549 Uttam Kumaran: so so we a couple of ways, we can sort of sideways. This is like, if you want me to go in person and maybe work with Tim. And like, if it’s just like he’s busy with a bunch of stuff, or that team is like I’m happy to do that. The other thing is, I’ve.
187 00:20:40.970 ⇒ 00:20:43.269 Steven: Tim’s not the one on evolve. It’s his.
188 00:20:43.270 ⇒ 00:20:43.850 YvetteRuiz: Okay.
189 00:20:43.850 ⇒ 00:20:45.820 Steven: Ironically. It’s his mom. It’s.
190 00:20:45.820 ⇒ 00:20:46.925 Uttam Kumaran: Okay.
191 00:20:49.230 ⇒ 00:20:57.159 Steven: We just always. I mean, we’re working on projects that’ll be next, you know, 8 by 8 integration, and that one’s a little more complicated, I think, than just the Apis, but it’s just always
192 00:20:57.540 ⇒ 00:21:04.989 Steven: oh, that’ll be! That’ll come next after we these other projects. And I’m like this isn’t a project. This is giving us access to, and let them do the work. But anyways.
193 00:21:04.990 ⇒ 00:21:05.500 Uttam Kumaran: Yeah.
194 00:21:05.500 ⇒ 00:21:11.019 YvetteRuiz: I think I hope I wish it would be that easy. But it’s really not. I mean, that’s why Matt has to kind of be the the middle.
195 00:21:11.020 ⇒ 00:21:11.350 Uttam Kumaran: Yes.
196 00:21:11.350 ⇒ 00:21:15.540 YvetteRuiz: As well kind of pushing that. So it’s it’s it is.
197 00:21:15.810 ⇒ 00:21:20.280 YvetteRuiz: I think the problem is on our our end. Because I again knowing
198 00:21:20.540 ⇒ 00:21:35.871 YvetteRuiz: 8 by 8. I know that they’re you know. I I know what we have with them, and they’re really open. It’s just Tim’s the middle person that keeps it. I mean, you guys saw his response where he’s like, when I was gonna go go ahead, and he’s like, let me be that that person. So.
199 00:21:36.590 ⇒ 00:21:40.979 Uttam Kumaran: That’s fine, and look what all I tell Amber is like. Just ask again.
200 00:21:40.980 ⇒ 00:21:41.870 Steven: Asking, keep asking.
201 00:21:41.870 ⇒ 00:21:50.090 Uttam Kumaran: I say, keep asking and cause- cause I think people are. I don’t know if people are easily like Oh, it’s not happening like this probably just fell off, or whatever we just.
202 00:21:50.090 ⇒ 00:21:50.600 YvetteRuiz: Yeah.
203 00:21:50.600 ⇒ 00:22:05.414 Uttam Kumaran: That’s it, like we’re all aware. And I just think I want us to talk about it every week, because then it’s like shows that like, Hey, we’ve been. We wanted to do this on the 8 by unlock is really, really big, so I don’t think I think we have a chunk of work to do there.
204 00:22:06.140 ⇒ 00:22:15.190 YvetteRuiz: And then dream. I think you’re not gonna have an issue with dream. I think you know, I mean, yeah, that’s working with Beau. And and yeah, Bo’s given us.
205 00:22:15.390 ⇒ 00:22:19.982 Steven: Some info. Yeah. So like, you’re not gonna have an issue getting all any of that.
206 00:22:23.240 ⇒ 00:22:23.940 YvetteRuiz: Alright!
207 00:22:24.180 ⇒ 00:22:24.870 Amber Lin: Yay!
208 00:22:24.870 ⇒ 00:22:25.609 YvetteRuiz: But I’ve
209 00:22:25.620 ⇒ 00:22:53.189 YvetteRuiz: I I’m I’m really excited about again the progress that we made. We had our communications meeting on Tuesday. You know we talked about where we are, where we were at with you guys. And you know, I think the the big topic was the central Doc. I mean that in itself is just huge, you know, and we know that there was a lot of work put into it. So you know, Janice Shannon Amber, you’ve done phenomenal just going through that being patient coming down and meeting with the team.
210 00:22:53.190 ⇒ 00:23:03.660 YvetteRuiz: You know, both of you guys has just been really super impactful. So I’m I’m really excited about that. And I think you know, what’s when do we start talking about the next trade?
211 00:23:03.890 ⇒ 00:23:09.300 Uttam Kumaran: Yeah, yeah, that’s what I’m excited for. So yeah, yeah.
212 00:23:09.820 ⇒ 00:23:10.650 Amber Lin: Awesome.
213 00:23:10.650 ⇒ 00:23:11.330 Amber Lin: That’s what that
214 00:23:11.330 ⇒ 00:23:19.910 Amber Lin: on the calendar, Denise. I wanted to ask you if, when you’re free on Monday, because I would just like to book that for us
215 00:23:20.100 ⇒ 00:23:21.889 Amber Lin: at the same time.
216 00:23:22.050 ⇒ 00:23:34.690 JanieceGarcia: Monday and Wednesday the same time. If you want to keep those for that hour, I think that’s really good. I like the hour just because we don’t feel rushed and we get a lot done. I mean, we got a lot done this week.
217 00:23:35.470 ⇒ 00:23:39.800 JanieceGarcia: And then the rest of the work that you did last night. And you sent that video.
218 00:23:40.090 ⇒ 00:23:53.120 JanieceGarcia: It’s amazing. So us going in there and just formatting and knowing that we already have the templates for a lot of things, we’re just gonna copy and paste and change words up. It’s gonna be a quick, quick thing, so I’m excited.
219 00:23:53.340 ⇒ 00:23:54.209 JanieceGarcia: I love it.
220 00:23:55.100 ⇒ 00:23:56.799 JanieceGarcia: Yay, awesome.
221 00:23:56.800 ⇒ 00:23:58.399 JanieceGarcia: Go amber way to go team.
222 00:23:59.126 ⇒ 00:24:01.113 Amber Lin: Way to go. Shannon.
223 00:24:01.610 ⇒ 00:24:06.860 YvetteRuiz: We have decided mechanical is going to be the next one we are. We want to move forward with.
224 00:24:06.860 ⇒ 00:24:07.550 Amber Lin: Okay.
225 00:24:07.550 ⇒ 00:24:21.410 Uttam Kumaran: Great. Okay? Awesome. Yeah. I’m hopeful that at least we can make a lot of headway on this on the Central Doc. And I think by next week we’ll have the trainer process done. And then we have a couple of other small fixes that we’re working on.
226 00:24:21.754 ⇒ 00:24:31.379 Uttam Kumaran: So it’s it’s all. It’s all getting better. And I think we’re a lot more organized. The Central Doc was one thing that I knew that once we had it all there. Then it’s a process of like slimming it down.
227 00:24:32.770 ⇒ 00:24:42.760 Uttam Kumaran: And so I I also know that some of these things like I I was. I was talking to Amber, and I know that I think some of these things we just have to spend time together and do. There’s no
228 00:24:43.300 ⇒ 00:24:47.689 Uttam Kumaran: wave of a wand. There’s no AI to do some of this. It’s actually takes a lot of conversation
229 00:24:48.396 ⇒ 00:24:51.890 Uttam Kumaran: to like enable it. And it just takes
230 00:24:52.030 ⇒ 00:25:06.780 Uttam Kumaran: couple hours every week to to make it happen. It’s a really big undertaking. So some stuff, I think that’s just it like it’s but those are the actually the juiciest, like the best meetings, you know, where there is a lot of out output and outcome.
231 00:25:06.920 ⇒ 00:25:08.029 Uttam Kumaran: you know. So.
232 00:25:10.080 ⇒ 00:25:10.949 YvetteRuiz: Yeah, well.
233 00:25:10.950 ⇒ 00:25:21.879 JanieceGarcia: Well, I will say I’m very appreciative for amber, and being able to help tackle and put all of our stuff in line because it was a mess, but.
234 00:25:22.790 ⇒ 00:25:24.790 Amber Lin: Now it feels so, but more
235 00:25:24.790 ⇒ 00:25:34.609 Amber Lin: like knowledgeable about pests. Now I I because I have to read every single thing. So I’ve read all the documents at this point.
236 00:25:34.610 ⇒ 00:25:51.339 YvetteRuiz: Same for us, too. I mean, just the knowledge of okay, what are you asking for? I think that’s kind of was the the hardest part is like, I’m not. I don’t speak your language. You don’t know what we’re and this is kind of we we. Now we’re relating to each other. So it makes a lot more sense. And I think we’ve learned a lot. I know I have.
237 00:25:51.600 ⇒ 00:26:02.179 JanieceGarcia: I definitely have, and I Shannon, and I told her yesterday that that she’s now a Csr. For you, so she’s able to back up.
238 00:26:02.180 ⇒ 00:26:04.449 YvetteRuiz: And he knows the pest the service side now.
239 00:26:04.450 ⇒ 00:26:08.880 YvetteRuiz: Oh, it’s a lot of pressure to get on a call. I don’t know. I would I would have to. Just
240 00:26:09.150 ⇒ 00:26:11.566 YvetteRuiz: 100% rely on Andy.
241 00:26:12.595 ⇒ 00:26:16.410 YvetteRuiz: Yup Steven, any other feedback from you.
242 00:26:16.410 ⇒ 00:26:40.139 Steven: No, yeah, no like. So I’m happy with the progress excited for the future. Yeah, like you that said the communication meeting. Matt especially always talked about it. That’s if nothing else. If Andy ends up flopping, which it’s not going to. But even if Andy, whatever the Central Doc, just getting everything organized has so much value in itself. So yeah, everyone’s happy with where we’re at and excited for where we’ll go to.
243 00:26:40.900 ⇒ 00:26:41.660 Uttam Kumaran: Perfect.
244 00:26:43.740 ⇒ 00:26:44.700 YvetteRuiz: Okay. Great.
245 00:26:44.700 ⇒ 00:26:45.490 Amber Lin: Awesome.
246 00:26:45.490 ⇒ 00:26:46.389 Uttam Kumaran: Oh, thank you.
247 00:26:46.390 ⇒ 00:26:46.820 Uttam Kumaran: Everyone.
248 00:26:46.820 ⇒ 00:26:49.919 YvetteRuiz: Thanks everybody. I hope you guys have a good weekend.
249 00:26:50.520 ⇒ 00:26:51.080 Uttam Kumaran: Guys.
250 00:26:51.650 ⇒ 00:26:53.039 YvetteRuiz: Take care bye, bye.