Meeting Title: ABC | Daily Standup Date: 2025-04-30 Meeting participants: Janiecegarcia, Amber Lin
WEBVTT
1 00:04:03.080 ⇒ 00:04:04.600 JanieceGarcia: Good morning, amber.
2 00:04:05.750 ⇒ 00:04:07.090 Amber Lin: Good evening.
3 00:04:07.760 ⇒ 00:04:09.499 JanieceGarcia: Sorry I was on a call.
4 00:04:09.500 ⇒ 00:04:12.799 Amber Lin: If you’re busy. I I imagined, like
5 00:04:13.277 ⇒ 00:04:23.702 Amber Lin: I always want to talk to you, but I know, like you, you will always want to be here, and if not here, it just means you’re busy. So like.
6 00:04:24.050 ⇒ 00:04:32.289 JanieceGarcia: No, I was calling. We have a customer that tried purchasing service online, but they have a major past due balance with us that we have to collect first.st
7 00:04:32.290 ⇒ 00:04:34.330 Amber Lin: Oh, I see!
8 00:04:34.840 ⇒ 00:04:35.570 JanieceGarcia: But
9 00:04:37.200 ⇒ 00:04:38.800 Amber Lin: New customer calls.
10 00:04:40.490 ⇒ 00:04:42.220 JanieceGarcia: Ones like that, like escalated.
11 00:04:42.480 ⇒ 00:04:44.339 Amber Lin: Oh, wow!
12 00:04:44.697 ⇒ 00:04:46.842 JanieceGarcia: They never answer that for me.
13 00:04:48.440 ⇒ 00:04:50.081 JanieceGarcia: They know why, I’m calling.
14 00:04:50.750 ⇒ 00:04:51.900 Amber Lin: I see.
15 00:04:52.970 ⇒ 00:05:01.160 JanieceGarcia: But no. So going back to the office hours, things.
16 00:05:01.160 ⇒ 00:05:01.850 Amber Lin: Yeah.
17 00:05:01.850 ⇒ 00:05:16.339 JanieceGarcia: I hadn’t been able to catch up with the vette and tell her about what we were talking about. But yeah, she is. Gonna she definitely still wants to be involved in that and actually have it schedule, you know, structured.
18 00:05:17.680 ⇒ 00:05:18.610 JanieceGarcia: So.
19 00:05:19.130 ⇒ 00:05:23.329 Amber Lin: I I saw her email. She said she was gonna get back to me on
20 00:05:23.430 ⇒ 00:05:28.800 Amber Lin: on that. So I feel like it probably needs to be next week, I assume.
21 00:05:29.030 ⇒ 00:05:33.180 JanieceGarcia: Yeah, we probably need to, or at least hold off until she
22 00:05:34.450 ⇒ 00:05:37.300 JanieceGarcia: she knows, cause I know she’s got a lot going on, too.
23 00:05:38.850 ⇒ 00:05:41.359 Amber Lin: Is okay.
24 00:05:41.710 ⇒ 00:05:46.940 Amber Lin: yeah, I’ll let her know. I’ll email her right now that we’ll hold it off until next.
25 00:05:47.200 ⇒ 00:05:50.140 Amber Lin: Oh, let me see.
26 00:05:52.030 ⇒ 00:05:56.260 JanieceGarcia: Cause. I definitely, you know, I definitely don’t like. I was saying yesterday she
27 00:05:56.490 ⇒ 00:06:07.669 JanieceGarcia: even with the the chats. We haven’t started the chats or anything yet, because we’re still trying to think through those things. So it’s, you know, it’s kind of the same on on that as well.
28 00:06:07.870 ⇒ 00:06:08.440 Amber Lin: Hmm.
29 00:06:08.630 ⇒ 00:06:14.170 JanieceGarcia: And I definitely don’t want her thinking on making the decisions.
30 00:06:16.460 ⇒ 00:06:18.640 JanieceGarcia: because ultimately it it is hers.
31 00:06:20.280 ⇒ 00:06:32.770 Amber Lin: Sounds good. Yeah, let me cancel that. First, st because I was looking at the usage, and Monday we had 21. And then yesterday we had 33.
32 00:06:33.550 ⇒ 00:06:34.330 Amber Lin: So.
33 00:06:34.330 ⇒ 00:06:35.800 JanieceGarcia: It’s getting busier.
34 00:06:35.800 ⇒ 00:06:43.290 Amber Lin: Yeah, it’s not. It is still hasn’t exceeded like the 30 ish mark which.
35 00:06:43.290 ⇒ 00:06:43.860 JanieceGarcia: Right.
36 00:06:43.860 ⇒ 00:06:48.160 Amber Lin: We have for the past the past 2 weeks
37 00:06:48.679 ⇒ 00:06:56.800 Amber Lin: we would love. Well, I think we’ll work together to find a way to say, how do we push past the people?
38 00:06:57.835 ⇒ 00:07:00.129 Amber Lin: The current usage.
39 00:07:00.130 ⇒ 00:07:00.780 JanieceGarcia: Right.
40 00:07:00.960 ⇒ 00:07:01.780 Amber Lin: Yeah.
41 00:07:03.640 ⇒ 00:07:08.779 Amber Lin: I think today we have the
42 00:07:09.610 ⇒ 00:07:13.130 Amber Lin: okay, the cs, the different tenures. I’ll look at.
43 00:07:13.730 ⇒ 00:07:17.950 Amber Lin: I sent her a email about the overflow agent.
44 00:07:18.100 ⇒ 00:07:21.490 Amber Lin: Don’t think she has time to
45 00:07:21.910 ⇒ 00:07:26.460 Amber Lin: go over that. Do you know anything about her plans with that.
46 00:07:27.000 ⇒ 00:07:38.639 JanieceGarcia: I do not she did. She let us know, though, that she was given access to be able to add, who she needs to. So we don’t have to go through Tim anymore.
47 00:07:38.640 ⇒ 00:07:40.070 Amber Lin: That’s fantastic.
48 00:07:41.260 ⇒ 00:07:52.300 JanieceGarcia: So I’m assuming that she’ll be meeting with the overflow agents, managers, and letting them know, and then we’ll you know we’ll do it the proper way. So that way they do get the training, and then.
49 00:07:52.860 ⇒ 00:07:53.610 Amber Lin: Okay.
50 00:07:53.610 ⇒ 00:07:57.199 JanieceGarcia: And I’ll I do have something that
51 00:07:57.660 ⇒ 00:08:02.210 JanieceGarcia: I need to really work on by the end of today.
52 00:08:02.600 ⇒ 00:08:05.120 JanieceGarcia: So once I’m done with that.
53 00:08:05.400 ⇒ 00:08:09.650 JanieceGarcia: Then I’ll redo that training video because that training video won’t take me long, anyway.
54 00:08:09.650 ⇒ 00:08:14.850 Amber Lin: And honestly, until your event has finalized the people.
55 00:08:15.240 ⇒ 00:08:19.099 Amber Lin: You’re not. You don’t have people to send the training video to.
56 00:08:19.100 ⇒ 00:08:20.080 JanieceGarcia: That’s true.
57 00:08:20.910 ⇒ 00:08:30.479 Amber Lin: Yeah, I’m good to know that you’re really busy. So I like, I’ll hold off on some questions. I was looking at the running list of issues.
58 00:08:31.180 ⇒ 00:08:42.319 Amber Lin: And you keep. I was thinking about, how do we? How do we sort of enable the flow so that our team sees it immediately, because right now we kind of need to go into the document
59 00:08:42.549 ⇒ 00:08:52.119 Amber Lin: and go check there. And do you think it will be possible to say, use our slack channel as like a note taker this way.
60 00:08:52.420 ⇒ 00:08:55.579 Amber Lin: that that notifies Casey and Miguel like immediately.
61 00:08:55.580 ⇒ 00:08:56.680 JanieceGarcia: Immediately. Okay.
62 00:08:56.680 ⇒ 00:09:09.760 Amber Lin: Yeah. So instead of, I know, like, it’s different from a spreadsheet. I know why you have a document, because it’s very hard to type notes and put images in the spreadsheet. So I think it’ll be great just to like
63 00:09:10.100 ⇒ 00:09:18.249 Amber Lin: you still have the screenshot, and then you can type in the slack as well. So each thread each thread would be like its own
64 00:09:18.380 ⇒ 00:09:25.819 Amber Lin: error report. And this way, cause we have, we’re now developing. It’s another interesting thing.
65 00:09:27.660 ⇒ 00:09:30.750 Amber Lin: We’re developing internal AI agents.
66 00:09:31.400 ⇒ 00:09:31.870 JanieceGarcia: Cool.
67 00:09:31.870 ⇒ 00:09:42.469 Amber Lin: Has access to our like internal messages, and then also the our internal like Zoom Meeting transcripts.
68 00:09:42.610 ⇒ 00:10:09.130 Amber Lin: And then it can answer questions. It can answer, Okay, what did? What did we? What request do we have yesterday, or who’s working on this project, or like, what’s the progress? And so that will help us also, like summarize all the things that was requested. So we don’t miss anything, because right now I feel like it’s here and there and there, and I’m trying to keep track of everything. But it’s a little bit.
69 00:10:10.220 ⇒ 00:10:15.254 JanieceGarcia: No, for sure. That’s actually what I was gonna ask you is, you know, what
70 00:10:15.770 ⇒ 00:10:35.189 JanieceGarcia: what can I do? Because I was I was making a note and doing like an at you or an at Casey on my running list, and then I’d put it in slack, and then I’d also do like an at Casey and say, Hey, it’s in the central dock, and then I do like a here it is for the central dock. So I was like.
71 00:10:35.190 ⇒ 00:10:35.730 Amber Lin: There’s.
72 00:10:35.730 ⇒ 00:10:37.818 JanieceGarcia: Gotta be a different way that I can.
73 00:10:39.150 ⇒ 00:10:39.680 JanieceGarcia: So.
74 00:10:39.680 ⇒ 00:10:43.870 Amber Lin: I will. Awesome. Do you want help like
75 00:10:44.100 ⇒ 00:10:53.680 Amber Lin: I can just copy and paste everything that’s existing into slack and then moving forward. We’ll archive this document, and then we can just use the external slack channel.
76 00:10:53.870 ⇒ 00:10:54.799 JanieceGarcia: Yeah, that’s fine.
77 00:10:55.150 ⇒ 00:10:57.110 Amber Lin: Awesome sounds, sounds, good.
78 00:10:57.110 ⇒ 00:11:08.854 JanieceGarcia: And if you want truthfully, before you do that, let me go through cause I like the 1st page. I need to make sure that that’s still not there.
79 00:11:09.260 ⇒ 00:11:10.459 Amber Lin: Okay, I will try.
80 00:11:10.460 ⇒ 00:11:14.530 JanieceGarcia: Was using those is like as my internal notes, to ask you questions.
81 00:11:14.530 ⇒ 00:11:22.139 Amber Lin: Yeah, I thought so. I thought so. I’ll just copy and paste everything that’s related to these images, and.
82 00:11:22.140 ⇒ 00:11:22.760 JanieceGarcia: Perfect.
83 00:11:22.760 ⇒ 00:11:24.960 Amber Lin: Our engineers check if they’re fixed.
84 00:11:25.770 ⇒ 00:11:29.730 JanieceGarcia: The images is gonna be yeah. The most recent, for sure.
85 00:11:29.980 ⇒ 00:11:30.720 Amber Lin: Great.
86 00:11:32.655 ⇒ 00:11:34.180 Amber Lin: Okay.
87 00:11:34.290 ⇒ 00:11:35.679 Amber Lin: Sounds good.
88 00:11:35.680 ⇒ 00:11:39.010 JanieceGarcia: And I know he did. Actually he already fixed.
89 00:11:40.210 ⇒ 00:11:41.660 JanieceGarcia: One of them.
90 00:11:42.040 ⇒ 00:11:46.169 Amber Lin: If you know which one he fixed, and you just delete the image.
91 00:11:48.220 ⇒ 00:11:50.230 Amber Lin: or just put a note there.
92 00:11:50.670 ⇒ 00:11:51.190 JanieceGarcia: And.
93 00:11:51.190 ⇒ 00:11:53.649 Amber Lin: If not, I’ll go find it out. It’s okay.
94 00:11:54.160 ⇒ 00:11:57.130 JanieceGarcia: Yeah, maybe I didn’t actually add it. There, this thing.
95 00:12:04.660 ⇒ 00:12:07.501 JanieceGarcia: Yup! Nope, I guess I didn’t add it in that one.
96 00:12:09.130 ⇒ 00:12:11.119 JanieceGarcia: I’m telling you it’s all over the place.
97 00:12:25.540 ⇒ 00:12:28.900 Amber Lin: Let’s see, is there anything else we wanna do?
98 00:12:29.480 ⇒ 00:12:30.550 Amber Lin: Oh.
99 00:12:37.930 ⇒ 00:12:38.820 Amber Lin: hmm!
100 00:12:44.910 ⇒ 00:12:49.999 Amber Lin: I think that’s all. I’ll just. I’ll just chat you via Google chat if I need anything.
101 00:12:50.440 ⇒ 00:12:51.230 JanieceGarcia: Okay.
102 00:12:51.230 ⇒ 00:12:51.840 Amber Lin: Yeah.
103 00:12:51.840 ⇒ 00:12:56.910 JanieceGarcia: Perfect sounds good. Well, thank you, Miss Amber, I’ll see you tomorrow.
104 00:12:57.310 ⇒ 00:12:58.860 Amber Lin: Yeah, I’ll see you tomorrow.
105 00:12:58.860 ⇒ 00:13:00.079 JanieceGarcia: Okay. Alright, bye.