Meeting Title: ABC | Daily Standup Date: 2025-04-15 Meeting participants: Amber Lin, Janiecegarcia, Miguel De Veyra, Casie Aviles
WEBVTT
1 00:02:00.070 ⇒ 00:02:01.389 Miguel de Veyra: Morning, morning.
2 00:02:04.350 ⇒ 00:02:14.470 Amber Lin: Oh, Hi, guys, I am so sorry I meant to. Just keep this for me and Janice, but since you’re here we might as well.
3 00:02:14.470 ⇒ 00:02:15.290 Miguel de Veyra: As well.
4 00:02:15.510 ⇒ 00:02:18.659 Amber Lin: We might as well just talk before she gets here.
5 00:02:19.600 ⇒ 00:02:20.290 Miguel de Veyra: Okay. Okay.
6 00:02:20.290 ⇒ 00:02:24.190 Amber Lin: Move the and.
7 00:02:25.840 ⇒ 00:02:27.580 Miguel de Veyra: Have a planning later, right?
8 00:02:27.920 ⇒ 00:02:34.110 Amber Lin: Yeah, do you guys wanna do that? We could just make it a stand up because I know this week, just had. We only have Wednesday.
9 00:02:34.110 ⇒ 00:02:42.579 Miguel de Veyra: Yeah, Wednesdays left, and then I think we’re also full of tasks, although I think me and Casey, we made pretty good progress yesterday.
10 00:02:42.580 ⇒ 00:02:43.340 Amber Lin: Oh, that’s so!
11 00:02:43.740 ⇒ 00:02:57.980 Miguel de Veyra: Yeah, I just actually, I just wanna ask Janice something to basically, we, I wanna ask her if you know, the one we’re making is the actually what they want. So it’s because Friday, obviously, me, in case he’s not gonna be here. So you know.
12 00:02:58.190 ⇒ 00:03:01.120 Miguel de Veyra: I don’t want us to present. And then that’s not something we want.
13 00:03:01.570 ⇒ 00:03:02.420 Amber Lin: Oh.
14 00:03:02.920 ⇒ 00:03:10.379 Amber Lin: I mean, any progress will be probably good for them. Let me check if she has sent me anything saying that she can’t come. I think she’s
15 00:03:10.710 ⇒ 00:03:12.270 Amber Lin: she’ll be coming.
16 00:03:14.890 ⇒ 00:03:18.650 Miguel de Veyra: Yeah. And then, were you able to read what Josh submitted.
17 00:03:20.130 ⇒ 00:03:21.010 Amber Lin: Job.
18 00:03:21.990 ⇒ 00:03:23.169 Miguel de Veyra: Any other candidate.
19 00:03:24.030 ⇒ 00:03:27.710 Amber Lin: Sorry did not have time. I can. I can read that today.
20 00:03:28.050 ⇒ 00:03:33.480 Miguel de Veyra: Okay. Actually, I just told Lutam. If we could, you know, start him as soon as possible. That would be.
21 00:03:33.860 ⇒ 00:03:37.080 Amber Lin: Yeah, let me that down.
22 00:03:40.500 ⇒ 00:03:43.150 Amber Lin: But yeah, how’s how was stuff yesterday?
23 00:03:45.724 ⇒ 00:03:51.060 Miguel de Veyra: Yesterday was, I would say, pretty productive from me and Casey’s part.
24 00:03:51.950 ⇒ 00:03:57.870 Miguel de Veyra: We basically laid out the foundations for both the generator.
25 00:03:59.160 ⇒ 00:04:03.829 Miguel de Veyra: And for the generator. And what do you call it?
26 00:04:05.010 ⇒ 00:04:10.000 Miguel de Veyra: The over generator and the documentation. So yeah, it’s just a means of connecting it to Google. Now.
27 00:04:10.420 ⇒ 00:04:13.590 Amber Lin: Hmm, okay. Sounds good. Hi, Denise.
28 00:04:13.910 ⇒ 00:04:15.429 JanieceGarcia: Hi! Good morning!
29 00:04:15.660 ⇒ 00:04:18.379 Amber Lin: Good morning. You’re in Austin today.
30 00:04:18.380 ⇒ 00:04:20.579 JanieceGarcia: Yes, we just got here.
31 00:04:24.645 ⇒ 00:04:36.030 Amber Lin: We have some progress on the trainer. But actually, and Miguel wanted to ask you a few questions to just make sure that it’s we’re developing the right thing that you want.
32 00:04:36.800 ⇒ 00:04:37.470 JanieceGarcia: Okay.
33 00:04:39.145 ⇒ 00:04:41.020 Miguel de Veyra: Yeah. So my question was.
34 00:04:41.467 ⇒ 00:04:58.402 Miguel de Veyra: for expectations on the trainer. But do you expect it to update the document? The one in Google Docs, or basically you just wanted to. Hey, here’s what I want to add or to remove from this Doc. Here’s what the doc is. Can you edit this out, and you’re gonna be the one who put it on the.
35 00:04:59.063 ⇒ 00:05:15.490 JanieceGarcia: Yes. So that I guess cause. Yvette. And I were talking about it on the way on our drive here, so with errors that pop up from the Csrs. So right now, you know, we’re having to go in and find it right.
36 00:05:15.490 ⇒ 00:05:16.020 Miguel de Veyra: Yes.
37 00:05:16.020 ⇒ 00:05:23.560 JanieceGarcia: The Central Doc. But the training bot is going to be the one that’s like, Hey shoots it out at us, and it’s like, hey? This
38 00:05:23.720 ⇒ 00:05:27.299 JanieceGarcia: error came up. We need to edit, or we need to.
39 00:05:27.860 ⇒ 00:05:31.880 JanieceGarcia: you know, change or add or remove.
40 00:05:32.000 ⇒ 00:05:34.410 JanieceGarcia: Is that what the trainer Bot’s doing.
41 00:05:36.017 ⇒ 00:05:47.839 Miguel de Veyra: I think eventually we can do that. But right now the the core, I would say. The fun the foundations of the trainer bought is, it’s trained on how the documentation is. So, for example.
42 00:05:47.840 ⇒ 00:06:14.520 Miguel de Veyra: from a Powerpoint, you can just control a controls, copy, paste everything, then throw it into the trainer, but and then the trainer bot will format that eventually. What we can do is, you know, if there was like an error on the logs, or someone put a thumbs down, we can have the trainer. But check like, Hey, is this document actually, you know, is it here? If not, then suggest recommended changes. But I think for starters, we just want something that updates the document that basically helps format. It.
43 00:06:15.090 ⇒ 00:06:15.840 JanieceGarcia: Okay?
44 00:06:16.170 ⇒ 00:06:22.411 JanieceGarcia: Cause right now, that’s what we were asking. That’s what we were talking about. So right right now, it’s
45 00:06:23.280 ⇒ 00:06:29.259 JanieceGarcia: If there’s an error that comes through. We’re looking at that. And we’re having to go in and actually update it. But
46 00:06:29.470 ⇒ 00:06:41.020 JanieceGarcia: so later on down the road, it could be to where something actually sends to us because we’re trying to figure out, okay, what’s the process? What’s a good process for any updates that need to happen.
47 00:06:41.650 ⇒ 00:06:42.570 Miguel de Veyra: Okay, yeah.
48 00:06:43.072 ⇒ 00:06:47.919 Miguel de Veyra: But just to be clear, it’s not gonna automatically update the document.
49 00:06:48.120 ⇒ 00:06:48.700 JanieceGarcia: Right.
50 00:06:48.800 ⇒ 00:06:50.660 JanieceGarcia: It won’t right.
51 00:06:50.890 ⇒ 00:06:52.900 Miguel de Veyra: We? I don’t think we want that anyways, right.
52 00:06:52.900 ⇒ 00:06:53.580 JanieceGarcia: Right?
53 00:06:53.850 ⇒ 00:06:56.859 JanieceGarcia: Yeah, okay, okay, so we are on the same page. Yeah.
54 00:06:57.160 ⇒ 00:06:58.650 Miguel de Veyra: Okay, okay, noted on that.
55 00:07:01.470 ⇒ 00:07:06.090 Miguel de Veyra: That’s all my question. By the way, Amber, thank you, Janice.
56 00:07:06.400 ⇒ 00:07:07.590 JanieceGarcia: No, thank you, Miguel.
57 00:07:09.596 ⇒ 00:07:17.500 Amber Lin: I think if you’re if you’re busy, I’ll see you at the next meeting, and.
58 00:07:17.760 ⇒ 00:07:18.850 Miguel de Veyra: Okay. Okay. Sure.
59 00:07:18.850 ⇒ 00:07:22.020 Amber Lin: Yeah, I wanna look over some errors with Janice.
60 00:07:22.130 ⇒ 00:07:22.919 Miguel de Veyra: Okay, thanks.
61 00:07:22.920 ⇒ 00:07:24.720 Miguel de Veyra: Thanks. Guys. Have a good day. Bye. Bye.
62 00:07:24.720 ⇒ 00:07:25.300 Casie Aviles: Yeah, thank, you.
63 00:07:25.300 ⇒ 00:07:26.400 JanieceGarcia: Thank you.
64 00:07:27.160 ⇒ 00:07:36.059 Amber Lin: Yeah, it was so busy yesterday. I was like emails back and forth.
65 00:07:36.200 ⇒ 00:07:40.470 Amber Lin: I wish I hope I didn’t overwhelm you. It was a lot of communication.
66 00:07:40.770 ⇒ 00:07:51.989 JanieceGarcia: No, it’s okay. And that’s that’s what we were talking about, too, is trying to figure out. Okay, what’s the easiest thing? Because her and I both, I think, are getting lost in regards to okay. Where?
67 00:07:52.650 ⇒ 00:07:54.850 JanieceGarcia: Where are we? Gonna see the errors.
68 00:07:55.580 ⇒ 00:08:07.110 JanieceGarcia: is it? It’s just on the the dashboard, right going into the actual dashboard and looking at the dashboard and pulling the errors from there. And then we have to go in and we update. And we look at the Central Doc.
69 00:08:07.280 ⇒ 00:08:09.969 JanieceGarcia: That’s the process right now, right.
70 00:08:10.736 ⇒ 00:08:12.600 Amber Lin: That’s currently in process.
71 00:08:14.150 ⇒ 00:08:21.167 JanieceGarcia: Okay, and she was going to. She’s in her executive meeting this morning right now.
72 00:08:21.860 ⇒ 00:08:37.419 JanieceGarcia: It was a rush to get here, so she had that time to get in there. But once she’s done with the executive meeting. Then she she had already told me she’s gonna go in and check with everybody and see if they actually got in. Because she did create that chat that she was talking about in her email last night.
73 00:08:38.110 ⇒ 00:08:54.380 JanieceGarcia: So I know there was a few that still need to get in there. One of them, the Maria Aguilar. She goes by Lupita, but I’m going to be checking in with her this morning, so I can go ahead and make sure that she has it, and she can start doing that. But everybody else
74 00:08:54.761 ⇒ 00:09:11.180 JanieceGarcia: she was gonna go in and actually start asking them, hey, have you gotten it, Tanner? I know Tanner and San Antonio? He was gonna go in and do it this morning. He didn’t do it yesterday. But he is gonna do it this morning, Jessica. I believe
75 00:09:11.616 ⇒ 00:09:16.620 JanieceGarcia: was getting in it yesterday afternoon, but not a hundred percent sure.
76 00:09:16.620 ⇒ 00:09:17.550 Amber Lin: I see
77 00:09:18.370 ⇒ 00:09:33.730 Amber Lin: I think we made pretty good progresses. It is a lot of people. I didn’t expect everybody to be 100% on the 1st day, but we did get a quite a few people on. So that’s great. And then we wouldn’t have a situation of Joseph again.
78 00:09:35.050 ⇒ 00:09:35.620 JanieceGarcia: Yeah.
79 00:09:35.930 ⇒ 00:09:42.900 JanieceGarcia: And the biggest thing is us making sure. Okay, well, the feedback. So are we able to see that feedback
80 00:09:43.850 ⇒ 00:09:47.730 JanieceGarcia: like, if they do any feedback. If they do, the feedback form.
81 00:09:47.850 ⇒ 00:09:51.709 Amber Lin: Yeah, you have the results to the feedback form. Right?
82 00:09:51.710 ⇒ 00:09:54.100 JanieceGarcia: Is that the Google sheet on that email.
83 00:09:54.100 ⇒ 00:09:56.410 Amber Lin: Yeah, that’s the Google Sheet.
84 00:09:56.410 ⇒ 00:09:57.660 JanieceGarcia: Okay. I’ll show it.
85 00:09:57.660 ⇒ 00:10:13.199 Amber Lin: Just a second. That’s the that’s the thumbs up thumbs down. And then there’s specific feedback. If you want the Google form results, I can also send that to you. I think I sent it a while ago, but it just gets lost here and there, so I can also.
86 00:10:13.200 ⇒ 00:10:13.850 JanieceGarcia: Yeah.
87 00:10:13.850 ⇒ 00:10:14.550 Amber Lin: You.
88 00:10:14.880 ⇒ 00:10:17.590 JanieceGarcia: There’s so many emails that come back and forth.
89 00:10:17.590 ⇒ 00:10:19.590 Amber Lin: Yeah, I know. I
90 00:10:19.950 ⇒ 00:10:26.200 Amber Lin: I I don’t know how we’re gonna deal with that email is not always the best way.
91 00:10:27.820 ⇒ 00:10:28.550 Amber Lin: Okay, are you.
92 00:10:28.550 ⇒ 00:10:31.589 JanieceGarcia: Are you able to chat us at all?
93 00:10:33.240 ⇒ 00:10:36.180 Amber Lin: I could use.
94 00:10:36.550 ⇒ 00:10:44.410 Amber Lin: Are you guys on? And I know you’re not on slack. Are you always on the Google Chat? Because if that works. I can just chat you through there.
95 00:10:44.743 ⇒ 00:10:53.076 JanieceGarcia: I’m always on Google, chat, I open up the slack, if i’m working on this stuff like yesterday, I did not, but like today.
96 00:10:53.620 ⇒ 00:10:59.589 JanieceGarcia: I’m hoping today I would be. But I also have basic weeks. So I have new hires that I I have to train this week as well.
97 00:10:59.590 ⇒ 00:11:00.740 Amber Lin: Oh!
98 00:11:01.840 ⇒ 00:11:12.729 JanieceGarcia: and their their new hire work is, or their new hire. Basic week is literally basics of everything. It’s not even touching anything that we do within our system.
99 00:11:12.730 ⇒ 00:11:13.410 Amber Lin: One.
100 00:11:13.410 ⇒ 00:11:16.030 JanieceGarcia: It’s more of just how to how to navigate.
101 00:11:19.240 ⇒ 00:11:24.079 Amber Lin: Yeah, let me send this to you.
102 00:11:26.950 ⇒ 00:11:28.660 Amber Lin: There we go still.
103 00:11:29.320 ⇒ 00:11:31.882 JanieceGarcia: I knew I needed a pen.
104 00:11:37.290 ⇒ 00:11:39.510 JanieceGarcia: not even wearing half of my.
105 00:11:40.390 ⇒ 00:11:43.769 Amber Lin: I don’t think anyone has filled out the Google form since.
106 00:11:44.150 ⇒ 00:11:44.690 JanieceGarcia: No.
107 00:11:44.690 ⇒ 00:11:57.259 Amber Lin: Last week. I think we could aim to have it all filled out by Thursday meeting. Friday will be nice to also show the exacts what the feedback is this week.
108 00:11:57.990 ⇒ 00:12:02.170 JanieceGarcia: Okay is Joy and Amy. Are they the only ones that have filled that out?
109 00:12:02.360 ⇒ 00:12:04.670 Amber Lin: Oh, no! I think.
110 00:12:04.840 ⇒ 00:12:09.309 JanieceGarcia: Let’s see, we had 4 responses. We had Joy and Yosem.
111 00:12:09.640 ⇒ 00:12:11.219 JanieceGarcia: Oh, perfect. Okay, okay.
112 00:12:11.500 ⇒ 00:12:19.919 Amber Lin: So it was pretty good, and we’re pretty good on rolling out to everybody.
113 00:12:20.806 ⇒ 00:12:29.300 Amber Lin: We’re gonna get the feedback on Thursday. I think the only thing is, looking at all the different errors and going in and editing the
114 00:12:29.400 ⇒ 00:12:35.510 Amber Lin: Central Doc. Did you had a chance to look at Excel that I sent you through email.
115 00:12:35.860 ⇒ 00:12:37.080 JanieceGarcia: I did not. No.
116 00:12:37.380 ⇒ 00:12:40.549 Amber Lin: Okay, that’s okay. I can send it to you.
117 00:12:41.060 ⇒ 00:12:44.110 Amber Lin: Oh, the.
118 00:12:48.694 ⇒ 00:12:49.220 JanieceGarcia: Let’s.
119 00:12:49.220 ⇒ 00:12:51.600 Amber Lin: And send it to you in Google Chat.
120 00:12:56.170 ⇒ 00:12:58.570 Amber Lin: So that one would have
121 00:12:59.780 ⇒ 00:13:14.550 Amber Lin: the question the person asked the output Andy gave, and also the feedback the person gave it. These are all thumbs, downs. From last Thursday to yesterday.
122 00:13:14.780 ⇒ 00:13:15.460 JanieceGarcia: Okay.
123 00:13:16.160 ⇒ 00:13:21.690 Amber Lin: Yeah, probably last Thursday to Friday, because I think more came in yesterday.
124 00:13:32.560 ⇒ 00:13:42.750 Amber Lin: and I know you bets looking into a few. So let me pull up what she said, okay.
125 00:13:57.980 ⇒ 00:14:24.670 JanieceGarcia: Okay, perfect. So actually, yes, I did look at stuff from yesterday. So but remember the reseal, the the reseal, the new roof, the wasnas, the bees, those things those are gonna have to wait until we have our meeting. That’s why none of that is actually gonna be updated. We have. We have our meeting this week with
126 00:14:25.053 ⇒ 00:14:35.419 JanieceGarcia: it’s actually tomorrow with the Dms and a service manager. And Steven Meyer is also going to sit in on that meeting, so he can also
127 00:14:35.460 ⇒ 00:14:43.423 JanieceGarcia: help and back event, Yvette, up when it comes to. We need these answers, and we need these answers to be like a hard yes or no. No, Gray.
128 00:14:43.740 ⇒ 00:14:49.319 Amber Lin: Great. Let me, as long as we’re doing something about it, it’s gonna be great. Yeah, that’s okay.
129 00:14:49.320 ⇒ 00:14:59.209 JanieceGarcia: Yeah, for sure. So the these answers, we will have more of these. For tomorrow. I’m actually gonna have to add them on my list or on Events list for our meeting, that we have.
130 00:14:59.210 ⇒ 00:15:07.959 Amber Lin: Okay? Awesome. Yeah, that. Then it’s good that I sent this to you. On the feedback to the different Csrs.
131 00:15:08.450 ⇒ 00:15:17.450 Amber Lin: I could message them in Google Chat. Eventually, I want to automate it before now. We’re kind of doing it manually, of telling the reps
132 00:15:17.650 ⇒ 00:15:20.039 Amber Lin: what we changed for them.
133 00:15:21.290 ⇒ 00:15:27.720 JanieceGarcia: I with that? I don’t.
134 00:15:28.120 ⇒ 00:15:29.440 JanieceGarcia: So you guys have been.
135 00:15:29.440 ⇒ 00:15:33.550 Amber Lin: Directly talking to the reps. I don’t have any of their contacts, though.
136 00:15:33.760 ⇒ 00:15:49.948 JanieceGarcia: Yeah, I mean, I would let us definitely do that cause what I’ve what events done and what I’ve done is well with the new chat. Cause she has all of them in there now. So if something’s updated, she can just put in there. Hey? This has been updated.
137 00:15:50.260 ⇒ 00:15:51.520 Amber Lin: That’s fantastic.
138 00:15:51.860 ⇒ 00:15:54.280 JanieceGarcia: But we can definitely do that on our end.
139 00:15:54.280 ⇒ 00:16:01.689 Amber Lin: Sure. Yeah. So we’ll just tell whoever. Just say, Hey, you you said this feedback. We fixed it essentially.
140 00:16:03.010 ⇒ 00:16:03.420 Amber Lin: Yeah.
141 00:16:04.040 ⇒ 00:16:09.280 JanieceGarcia: ‘cause I know the biggest thing for them is they give feedback. And is it gonna go anywhere?
142 00:16:09.460 ⇒ 00:16:10.210 JanieceGarcia: And yes, it is.
143 00:16:10.210 ⇒ 00:16:11.940 Amber Lin: Totally totally
144 00:16:15.910 ⇒ 00:16:22.379 Amber Lin: that’s good. Let me check if there’s anything on my that we want to do
145 00:16:27.280 ⇒ 00:16:38.139 Amber Lin: that’s mostly it. I have a question on the upsells and the closing scripts, you know. Last week we talked about it. And
146 00:16:38.870 ⇒ 00:16:42.130 Amber Lin: do you guys have a specific closing script.
147 00:16:44.480 ⇒ 00:16:46.119 JanieceGarcia: Hmm! No.
148 00:16:46.570 ⇒ 00:16:48.199 Amber Lin: Okay, that’s good.
149 00:16:48.200 ⇒ 00:16:53.960 JanieceGarcia: As long as they just thank the customer for for using ABC. Or being a part of ABC.
150 00:16:53.960 ⇒ 00:16:59.480 Amber Lin: Oh, okay, I see and for the upsells. My.
151 00:16:59.770 ⇒ 00:17:03.189 Amber Lin: this is my understanding. So when we do upsells.
152 00:17:03.300 ⇒ 00:17:18.209 Amber Lin: it’s 1 is, gonna be all the power offers in season. And 2, it’s just gonna be whatever service ABC offers. That’s kind of related right. Is there anything else that’s the the rep should think of when this upsells.
153 00:17:18.640 ⇒ 00:17:24.490 JanieceGarcia: No, I think that’s it. And I think with what cause you bet had sent that information right?
154 00:17:25.097 ⇒ 00:17:36.699 JanieceGarcia: Cause I know her and Steven will working on like what to say or what to do. Some when it comes to the oh, by the way, so that way, we’re not focusing on so many. We’re focusing on
155 00:17:36.820 ⇒ 00:17:38.140 JanieceGarcia: certain one.
156 00:17:39.230 ⇒ 00:17:45.589 Amber Lin: Yeah, she sent one offer about window cleaning. So we have. One of them
157 00:17:46.344 ⇒ 00:18:01.499 Amber Lin: is a lot of other power office, the window cleaning one we already put in there. There is a lot of other power offers from the march to April one. I was wondering if you guys want it in there now or not.
158 00:18:01.790 ⇒ 00:18:19.599 JanieceGarcia: I don’t think so. I think she wants to kind of focus on one, because everybody’s having issues with where to offer it or how to offer it. So she’s wanting everyone to kind of focus on one at the moment to really get into the habit of doing it, and then we’ll slowly start putting more in there. Yeah.
159 00:18:19.600 ⇒ 00:18:22.359 Amber Lin: Okay. Sounds good. Sounds good.
160 00:18:22.750 ⇒ 00:18:24.160 JanieceGarcia: And.
161 00:18:25.420 ⇒ 00:18:34.229 Amber Lin: Yeah. Last question on the on the trainer. Bot, I know, asking how it wants to be updated. So right now
162 00:18:34.450 ⇒ 00:18:40.979 Amber Lin: it doesn’t. And so right now what we have, it doesn’t have the part where it finds the answer in the central Doc.
163 00:18:41.400 ⇒ 00:18:41.900 JanieceGarcia: Right.
164 00:18:41.900 ⇒ 00:18:49.429 Amber Lin: So right now, what we’re developing is we wanna make sure that it creates the exact documentation.
165 00:18:49.680 ⇒ 00:18:56.249 Amber Lin: But it doesn’t have the ability to get, go into the Central Doc and then find it for us.
166 00:18:56.420 ⇒ 00:19:04.920 Amber Lin: Would that be okay, or is finding the answer a very important part for you.
167 00:19:05.250 ⇒ 00:19:13.140 JanieceGarcia: Finding the answer is not the important part. What what’s important to us is that if something does come back
168 00:19:13.630 ⇒ 00:19:28.637 JanieceGarcia: it’s shot to us like, hey, this needs to be updated. You need to figure out what’s going on with this one. Why are we getting an error on this? That’s kind of. I think that’s more of what she’s looking for. It’s what I would look for.
169 00:19:29.651 ⇒ 00:19:31.259 Amber Lin: Putting the errors in front of your face.
170 00:19:31.635 ⇒ 00:19:38.390 JanieceGarcia: Putting it right there where we’re not having to go in and you know search for the error.
171 00:19:38.390 ⇒ 00:19:43.669 Amber Lin: Errors, I see. Okay, so it’s less of the trainer, but more of the feedback loop.
172 00:19:44.334 ⇒ 00:19:58.000 Amber Lin: That’s really helpful, because right now we do have the ABC error logs in slack. I’ll try to find something like what’s the best way to put it in front of you.
173 00:19:58.690 ⇒ 00:20:01.289 Amber Lin: even if it’s just like there it is!
174 00:20:01.290 ⇒ 00:20:05.280 JanieceGarcia: Yeah, I mean, even if it is just an email like, send it in an email, just
175 00:20:05.560 ⇒ 00:20:08.799 JanieceGarcia: something that’s gonna be like, hey, this is errors.
176 00:20:09.100 ⇒ 00:20:26.980 JanieceGarcia: you know. These are these are the top things right now, that’s missed. Cause we want to jump on it quickly. We want to make sure that you know we are getting them fixed and corrected, cause we don’t. We don’t want the agents to come back and be like, Okay, well, I’m using this, but you haven’t fixed nothing, you know.
177 00:20:27.380 ⇒ 00:20:27.780 Amber Lin: Okay.
178 00:20:27.780 ⇒ 00:20:29.000 JanieceGarcia: Does that make sense.
179 00:20:29.000 ⇒ 00:20:35.839 Amber Lin: Yeah, totally. I’ll I’ll go ask them like any form of putting the errors in front of you, because I’m doing it manually right now.
180 00:20:35.840 ⇒ 00:20:40.770 JanieceGarcia: Yeah, you’re doing it manually, and that’s that’s gotta be hard.
181 00:20:40.770 ⇒ 00:20:45.279 Amber Lin: It takes time, and I don’t think I can be doing this for like months on.
182 00:20:45.280 ⇒ 00:20:46.869 JanieceGarcia: Can’t do it every day. Yeah.
183 00:20:46.870 ⇒ 00:20:49.270 Amber Lin: Yeah, okay, I’ll ask them about it.
184 00:20:49.460 ⇒ 00:20:53.090 Amber Lin: That was really helpful. Let me put that down so.
185 00:20:56.290 ⇒ 00:21:04.290 JanieceGarcia: I mean, yeah, I love the fact that you know the trainer bought it can help me in regards to hey? What about this way, or Hey, what about that way? But we can use
186 00:21:04.620 ⇒ 00:21:20.080 JanieceGarcia: other things. Chat, Gpt, you know, within the document itself. Hey, go ahead and summarize this, or how would you put this out? You know it’s more of what can I do to get the process going in regards to the errors faster.
187 00:21:22.430 ⇒ 00:21:24.909 JanieceGarcia: How can I get the updates done fast.
188 00:21:25.650 ⇒ 00:21:27.459 Amber Lin: I see, I see.
189 00:21:27.800 ⇒ 00:21:34.889 Amber Lin: Sounds good. Okay, I’ll I’ll relay that to them. I think it’s really important, because I don’t want them going down the wrong direction.
190 00:21:35.160 ⇒ 00:21:36.200 JanieceGarcia: Right, yeah.
191 00:21:36.930 ⇒ 00:21:38.889 Amber Lin: Okay, thank you so much. I’m gonna hop.
192 00:21:38.890 ⇒ 00:21:39.670 JanieceGarcia: Thank you. Amber.
193 00:21:39.850 ⇒ 00:21:41.190 Amber Lin: The meeting with them.
194 00:21:41.610 ⇒ 00:21:43.800 JanieceGarcia: Okay. Thank you. Bye. Have a good day.
195 00:21:43.800 ⇒ 00:21:44.690 Amber Lin: Hi.