Meeting Title: ABC | Rollout Day! Date: 2025-04-14 Meeting participants: Janiecegarcia, Amber Lin
WEBVTT
1 00:01:58.750 ⇒ 00:02:00.580 JanieceGarcia: Good morning, amber.
2 00:02:02.130 ⇒ 00:02:03.240 Amber Lin: Good morning!
3 00:02:03.470 ⇒ 00:02:04.340 JanieceGarcia: How are you?
4 00:02:04.920 ⇒ 00:02:12.610 Amber Lin: Very safely every Monday I was so sleepy, and then throughout the week it just gets better.
5 00:02:15.540 ⇒ 00:02:17.470 JanieceGarcia: Alright, so.
6 00:02:18.180 ⇒ 00:02:19.209 Amber Lin: Oh! How are you.
7 00:02:20.360 ⇒ 00:02:21.470 JanieceGarcia: Do? What? Say that again.
8 00:02:21.660 ⇒ 00:02:23.229 Amber Lin: What about you? How are you?
9 00:02:23.640 ⇒ 00:02:26.479 JanieceGarcia: Tired catching up for being off on Friday.
10 00:02:27.250 ⇒ 00:02:29.969 Amber Lin: Oh, let’s see!
11 00:02:30.190 ⇒ 00:02:31.750 JanieceGarcia: Oh!
12 00:02:31.750 ⇒ 00:02:34.689 Amber Lin: Last Friday you were out, I see.
13 00:02:34.950 ⇒ 00:02:37.009 JanieceGarcia: Yes, how was everything?
14 00:02:37.784 ⇒ 00:02:49.079 Amber Lin: It was pretty good. I mean, this week we’re rolling out. So last Friday was just updating same process updating them on his performance, and then
15 00:02:49.380 ⇒ 00:02:54.579 Amber Lin: I’m talking about the plan for the rollout, etcetera, so I will stuff.
16 00:02:56.250 ⇒ 00:02:57.030 JanieceGarcia: Awesome.
17 00:02:57.842 ⇒ 00:03:00.500 Amber Lin: I guess, for 1st of all.
18 00:03:01.067 ⇒ 00:03:04.730 Amber Lin: do you know, if everybody has access to Andy?
19 00:03:06.970 ⇒ 00:03:07.440 Amber Lin: Bye.
20 00:03:07.440 ⇒ 00:03:08.349 JanieceGarcia: I do not know.
21 00:03:09.103 ⇒ 00:03:14.179 Amber Lin: The see. The past Csrs are in Austin right.
22 00:03:14.660 ⇒ 00:03:16.909 JanieceGarcia: Some are there, some are here. There’s a couple here.
23 00:03:17.280 ⇒ 00:03:21.840 Amber Lin: Okay. Okay. Do you know who can check on the people in Austin.
24 00:03:23.600 ⇒ 00:03:24.330 JanieceGarcia: Shannon.
25 00:03:25.060 ⇒ 00:03:25.790 Amber Lin: Okay.
26 00:03:26.413 ⇒ 00:03:41.409 Amber Lin: Cause. I think all we want today is make sure that everybody is able to use it and who is not able to use it. We can help them. So would you or someone be able to help the people in your office and.
27 00:03:41.930 ⇒ 00:04:00.080 Amber Lin: Shannon can go check on every single person in the Austin office, and may just make sure that every single person has access and has tried it out. And maybe it’s also using it on calls. So what do you think is the best way to check that? And what time should we check.
28 00:04:00.840 ⇒ 00:04:07.650 JanieceGarcia: Have. We has times a guess he’s put everybody given everybody access or.
29 00:04:08.610 ⇒ 00:04:11.450 Amber Lin: Yes. Let me let me check.
30 00:04:14.060 ⇒ 00:04:15.190 Amber Lin: Okay.
31 00:04:18.720 ⇒ 00:04:20.330 JanieceGarcia: When you call back after.
32 00:04:22.630 ⇒ 00:04:23.320 Amber Lin: Yeah.
33 00:04:26.080 ⇒ 00:04:27.449 JanieceGarcia: Yeah, that we all come back to you.
34 00:04:39.851 ⇒ 00:04:47.430 Amber Lin: Oh, okay, he hasn’t exactly replied. I did email him on Friday.
35 00:04:48.640 ⇒ 00:04:52.269 Amber Lin: so let me go check with him right now.
36 00:04:57.290 ⇒ 00:04:59.170 Amber Lin: And I’ll CC, you as well.
37 00:05:42.810 ⇒ 00:05:45.639 Amber Lin: Okay, center all right.
38 00:05:47.127 ⇒ 00:05:55.899 Amber Lin: Hopefully, he gets back with a yes, but we can. Also, if you can check with one rep, maybe that will make sure. That was just.
39 00:05:57.220 ⇒ 00:05:59.700 Amber Lin: Oh, it’s okay. Just the web chat access.
40 00:06:00.070 ⇒ 00:06:04.899 Amber Lin: Bye, do you have a list of all the reps in that office?
41 00:06:05.150 ⇒ 00:06:06.620 Amber Lin: Oh.
42 00:06:13.640 ⇒ 00:06:15.140 JanieceGarcia: I do?
43 00:06:16.440 ⇒ 00:06:20.799 Amber Lin: We’d love to have a good checklist of. Okay. All of the people here
44 00:06:20.990 ⇒ 00:06:24.580 Amber Lin: I’ve checked with, and they all have access.
45 00:07:16.840 ⇒ 00:07:18.300 JanieceGarcia: I can send it to you.
46 00:07:19.940 ⇒ 00:07:29.009 Amber Lin: I should be able to. I should have everybody’s names, but I’m just not sure who’s in which office and who’s able to check on them.
47 00:07:56.240 ⇒ 00:08:00.060 JanieceGarcia: Oh, oh, he already has access
48 00:08:12.130 ⇒ 00:08:13.630 JanieceGarcia: mine.
49 00:08:15.950 ⇒ 00:08:16.630 JanieceGarcia: Beautiful
50 00:08:21.730 ⇒ 00:08:22.510 JanieceGarcia: to me.
51 00:08:27.980 ⇒ 00:08:28.680 JanieceGarcia: I don’t know.
52 00:08:32.890 ⇒ 00:08:34.190 JanieceGarcia: 3, 9
53 00:08:38.140 ⇒ 00:08:41.400 JanieceGarcia: oh, or cable.
54 00:08:43.809 ⇒ 00:08:44.780 JanieceGarcia: 8 min.
55 00:08:50.390 ⇒ 00:08:51.930 JanieceGarcia: See? Noah.
56 00:08:55.750 ⇒ 00:08:57.050 JanieceGarcia: hey?
57 00:08:59.120 ⇒ 00:09:00.110 JanieceGarcia: Okay.
58 00:09:00.360 ⇒ 00:09:01.820 JanieceGarcia: Good morning.
59 00:09:02.420 ⇒ 00:09:08.339 JanieceGarcia: No. One. Jessica next bottom.
60 00:09:08.690 ⇒ 00:09:17.749 JanieceGarcia: Okay, Trinity, until Cameron’s already got access. Sonia.
61 00:09:18.820 ⇒ 00:09:20.170 JanieceGarcia: One more.
62 00:09:20.670 ⇒ 00:09:22.330 JanieceGarcia: Let’s show.
63 00:09:23.270 ⇒ 00:09:29.360 JanieceGarcia: Loredo, Grace, Amy Joy and Caitlin already have access. Okay.
64 00:09:30.850 ⇒ 00:09:36.570 JanieceGarcia: Oh, Grace already has access to duh. Okay, alright perfect.
65 00:09:40.440 ⇒ 00:09:41.220 JanieceGarcia: maybe.
66 00:09:55.680 ⇒ 00:09:57.449 JanieceGarcia: Alright. Let’s do this
67 00:10:02.150 ⇒ 00:10:03.660 JanieceGarcia: amber
68 00:10:09.180 ⇒ 00:10:13.840 JanieceGarcia: alright. And I put the 2. I’m gonna put them at the end
69 00:10:15.420 ⇒ 00:10:21.510 JanieceGarcia: that are here. Well, there’s 3 here, but one of them is actually works from home.
70 00:10:21.780 ⇒ 00:10:25.499 JanieceGarcia: She’s not able to work from the office.
71 00:10:29.150 ⇒ 00:10:30.520 JanieceGarcia: The office.
72 00:10:35.230 ⇒ 00:10:37.029 JanieceGarcia: Okay. I sent you the list.
73 00:10:58.360 ⇒ 00:10:59.989 Amber Lin: On email, sir.
74 00:11:00.570 ⇒ 00:11:01.540 Amber Lin: Oh, okay.
75 00:11:08.180 ⇒ 00:11:09.720 Amber Lin: sounds good.
76 00:11:10.330 ⇒ 00:11:13.719 Amber Lin: Yeah. I have all their emails. So can I check.
77 00:11:13.720 ⇒ 00:11:14.250 JanieceGarcia: Okay.
78 00:11:14.250 ⇒ 00:11:17.339 Amber Lin: Around. Say noon to to see.
79 00:11:17.340 ⇒ 00:11:26.359 JanieceGarcia: Absolutely. Yeah. Do you want to put a little thing on my calendar? You want to send me something around? Then I’m pretty open. From then.
80 00:11:27.710 ⇒ 00:11:29.250 Amber Lin: Or, yeah, let me do that.
81 00:11:29.610 ⇒ 00:11:32.319 JanieceGarcia: Have something at 2 that I have to be in.
82 00:11:32.540 ⇒ 00:11:35.990 Amber Lin: I see. I mean, I’ll probably just email you. But I’ll put it on.
83 00:11:35.990 ⇒ 00:11:36.710 JanieceGarcia: Yeah, that’s fine.
84 00:11:36.790 ⇒ 00:11:38.250 Amber Lin: We remember.
85 00:11:38.250 ⇒ 00:12:03.599 JanieceGarcia: Okay, perfect. Perfect. Yeah, not a problem at all. Good. Okay. So we were holding off or not holding off. We’re getting ready to go ahead and roll that out to everyone. So hopefully they do have access. And we can get the training video to them. Steven did reply and say it was good event, hasn’t I know we’ve been hella busy. We’re getting our butts kicked with busy season right now. So this is gonna be perfect for them
86 00:12:04.360 ⇒ 00:12:05.190 JanieceGarcia: through.
87 00:12:05.860 ⇒ 00:12:07.199 Amber Lin: I can.
88 00:12:08.230 ⇒ 00:12:17.780 Amber Lin: I mean, I can. Would you be able to email the training video? Or what do you guys use to give things. To all the reps.
89 00:12:17.960 ⇒ 00:12:23.910 JanieceGarcia: We actually do it in our paylocity cause through paylocity we’re able to log who’s watched it and who hasn’t.
90 00:12:24.330 ⇒ 00:12:27.369 Amber Lin: Oh, would you be able just to do that now?
91 00:12:27.600 ⇒ 00:12:30.599 JanieceGarcia: I can, yeah, I can get it in there. That’s not a problem.
92 00:12:30.890 ⇒ 00:12:33.129 Amber Lin: Let’s just send that.
93 00:12:33.620 ⇒ 00:12:34.329 Amber Lin: And
94 00:12:39.400 ⇒ 00:12:43.290 Amber Lin: so when they get the access so they can try.
95 00:12:48.110 ⇒ 00:12:48.730 JanieceGarcia: Okay.
96 00:13:03.990 ⇒ 00:13:07.830 JanieceGarcia: okay, so I’ll go ahead and I’ll get that going. Then.
97 00:13:10.240 ⇒ 00:13:11.040 Amber Lin: Sounds good.
98 00:13:11.682 ⇒ 00:13:30.069 Amber Lin: Let me just edit. I don’t think we have time to do the errors right now. I think your Monday is also pretty busy. I just want to show you the errors that we’ll need to get back to. When we do have time. I can also also make a list and share with you. So
99 00:13:30.070 ⇒ 00:13:37.589 Amber Lin: yeah, please, what’s the this is the errors we had since
100 00:13:37.700 ⇒ 00:13:42.339 Amber Lin: last Thursday since we last looked at the errors.
101 00:13:42.440 ⇒ 00:13:58.579 Amber Lin: So oh, think, involve building 1st of all, employee customers.
102 00:13:59.640 ⇒ 00:14:06.059 Amber Lin: Oh, there’s that! I don’t know if that’s on the central dock or not.
103 00:14:06.590 ⇒ 00:14:07.230 JanieceGarcia: Oh,
104 00:14:13.340 ⇒ 00:14:15.740 JanieceGarcia: Evolve billing account statuses.
105 00:14:18.470 ⇒ 00:14:19.490 JanieceGarcia: Okay.
106 00:14:22.880 ⇒ 00:14:31.779 JanieceGarcia: can you send me those? I know we have the evolve account statuses, but I think that was more for management. I don’t think that’s for all. So I want to look into that.
107 00:14:32.200 ⇒ 00:14:37.179 Amber Lin: Yeah, totally. I mean, I’ll send you all of these error logs.
108 00:14:37.180 ⇒ 00:14:37.810 JanieceGarcia: Okay.
109 00:14:38.467 ⇒ 00:14:44.949 Amber Lin: And then there’s and it’s so funny.
110 00:14:46.343 ⇒ 00:14:48.790 Amber Lin: Mosquito back.
111 00:14:50.600 ⇒ 00:14:51.320 Amber Lin: Hmm!
112 00:14:54.280 ⇒ 00:14:56.739 Amber Lin: Indoor mosquito treatment, I think.
113 00:14:57.560 ⇒ 00:15:00.709 JanieceGarcia: What is the what was the question, though.
114 00:15:01.870 ⇒ 00:15:02.790 Amber Lin: Check.
115 00:16:03.950 ⇒ 00:16:12.129 Amber Lin: Okay, if a customer has every other month our Vc. And they want to cancel.
116 00:16:12.680 ⇒ 00:16:14.490 Amber Lin: what do I need to do?
117 00:16:17.850 ⇒ 00:16:20.029 Amber Lin: How to schedule circulation.
118 00:16:20.600 ⇒ 00:16:35.289 Amber Lin: The loan referral program pressure, new roof, first, st wash treatment, profile for replacement.
119 00:16:36.010 ⇒ 00:16:43.629 Amber Lin: Oh, handyman, supervise 5, 7.
120 00:16:46.370 ⇒ 00:16:49.199 JanieceGarcia: Yeah, if you can definitely send me those.
121 00:16:49.840 ⇒ 00:16:55.900 Amber Lin: Totally, and then we probably need to check them, and then we’ll send out a.
122 00:16:56.760 ⇒ 00:17:02.210 Amber Lin: Emailed, whoever did the input or message to tell them that this is fixed, and they can just.
123 00:17:02.210 ⇒ 00:17:03.870 JanieceGarcia: This has been updated. Yep.
124 00:17:04.670 ⇒ 00:17:08.349 Amber Lin: Okay, I’ll I’ll just send you these, I think, perfect.
125 00:17:08.349 ⇒ 00:17:18.385 Amber Lin: The other meeting, and I know you have to. You have to be really busy, too. So if you could upload that video and at around noon I’ll check in
126 00:17:18.720 ⇒ 00:17:23.590 JanieceGarcia: Okay, perfect sounds good. Thank you so much. Amber.
127 00:17:24.480 ⇒ 00:17:25.680 Amber Lin: Alrighty!
128 00:17:25.680 ⇒ 00:17:28.009 JanieceGarcia: Alright! Have a good one. Talk to you soon, bye.