Meeting Title: ABC | Daily Standup Date: 2025-04-10 Meeting participants: Janiecegarcia, Uttam Kumaran, Amber Lin
WEBVTT
1 00:01:26.610 ⇒ 00:01:28.110 JanieceGarcia: Good morning.
2 00:01:37.570 ⇒ 00:01:39.210 JanieceGarcia: -Oh! Can you hear me, amber.
3 00:01:39.340 ⇒ 00:01:40.550 Amber Lin: Yeah, I can hear you.
4 00:01:42.020 ⇒ 00:01:46.650 JanieceGarcia: Some reason my volume is really down. Hold on one second. I’m gonna switch headsets.
5 00:02:26.480 ⇒ 00:02:28.280 JanieceGarcia: Can you hear me? Okay, Amber.
6 00:02:29.510 ⇒ 00:02:35.986 Amber Lin: Yeah, I think the other headset had a lot better mic. But I think maybe this one has a better
7 00:02:36.590 ⇒ 00:02:38.210 Amber Lin: volume.
8 00:02:38.740 ⇒ 00:02:39.300 JanieceGarcia: Okay.
9 00:02:41.600 ⇒ 00:02:43.259 JanieceGarcia: I was like something.
10 00:02:43.440 ⇒ 00:02:48.510 JanieceGarcia: Oh, no, that’s not my headset, because it’s not the one that’s on this desk. But.
11 00:02:48.650 ⇒ 00:02:53.260 Amber Lin: I see. I mean I brought mine cool.
12 00:02:54.284 ⇒ 00:03:02.180 Amber Lin: Let me pull up the error logs. I think we had a few yesterday, so we can go from there.
13 00:03:03.760 ⇒ 00:03:06.109 JanieceGarcia: And so you thought the video was okay, that I sent you.
14 00:03:10.630 ⇒ 00:03:18.760 Amber Lin: Yeah, I saw it. I think it. I think it’s great. It sounds very professional, and it’s very approachable. It’s really nice.
15 00:03:19.360 ⇒ 00:03:21.919 JanieceGarcia: I can see you do this for a living.
16 00:03:24.790 ⇒ 00:03:35.990 JanieceGarcia: Well, and it’s hard like before. When I was making all the videos I was in I had an office in the San Antonio building, and then I moved down to where I could be more with the agents.
17 00:03:36.210 ⇒ 00:03:37.040 Amber Lin: I see.
18 00:03:37.040 ⇒ 00:03:42.230 JanieceGarcia: And so I try to be. I was trying to be quiet and not have so much background noise, but.
19 00:03:42.230 ⇒ 00:03:51.990 Amber Lin: I see that’s tough, and let me pull up the the error logs.
20 00:04:03.450 ⇒ 00:04:10.030 Amber Lin: So yesterday we have this one. Oh.
21 00:04:10.300 ⇒ 00:04:12.269 Amber Lin: I see this is a testing.
22 00:04:13.380 ⇒ 00:04:16.610 Amber Lin: This is from Cameron.
23 00:04:21.850 ⇒ 00:04:34.009 JanieceGarcia: That one of the nest is returned. We need to send out a rodent tech. Yes, we do. So that is the correct information. I just need to add in there a rodent tech for the second story.
24 00:04:34.470 ⇒ 00:04:37.990 Amber Lin: Okay, let’s go. Do that real quick. Then.
25 00:04:39.970 ⇒ 00:04:42.289 JanieceGarcia: Second story.
26 00:05:07.540 ⇒ 00:05:08.680 JanieceGarcia: Oh.
27 00:05:32.860 ⇒ 00:05:34.430 Amber Lin: We able to find it.
28 00:06:15.210 ⇒ 00:06:18.280 JanieceGarcia: I can’t even find the second story.
29 00:06:19.480 ⇒ 00:06:21.100 JanieceGarcia: We need to send out.
30 00:06:21.100 ⇒ 00:06:22.739 Amber Lin: In the Central doc. Right?
31 00:06:23.270 ⇒ 00:06:26.050 Amber Lin: Let’s see what the request was.
32 00:06:28.310 ⇒ 00:06:37.530 Amber Lin: Wasp, okay. Second story. Wasp, removal.
33 00:06:45.660 ⇒ 00:06:46.460 Amber Lin: Hold on.
34 00:06:47.350 ⇒ 00:06:50.529 Amber Lin: It’s on page 50.
35 00:06:50.530 ⇒ 00:06:55.809 JanieceGarcia: I thought it had the on page. Did you find it odd spelt out? That’s why.
36 00:06:55.990 ⇒ 00:06:56.990 Amber Lin: Yeah.
37 00:07:01.310 ⇒ 00:07:04.490 Amber Lin: It says it must be held cool.
38 00:07:05.120 ⇒ 00:07:05.630 JanieceGarcia: There it is!
39 00:07:05.630 ⇒ 00:07:07.820 Amber Lin: Must be handled by rodent tech.
40 00:07:08.130 ⇒ 00:07:09.540 JanieceGarcia: It does. Yep.
41 00:07:09.720 ⇒ 00:07:10.510 Amber Lin: Huh!
42 00:07:11.780 ⇒ 00:07:15.789 JanieceGarcia: It sure does so that is in there. Why is it not.
43 00:07:18.810 ⇒ 00:07:21.779 Amber Lin: I think I think they asked for a cost.
44 00:07:22.480 ⇒ 00:07:24.620 Amber Lin: I think it’s just the answer
45 00:07:24.730 ⇒ 00:07:27.720 Amber Lin: cost. Let me check what? Cameron asked.
46 00:07:35.120 ⇒ 00:07:37.230 Amber Lin: I think she has one question.
47 00:07:37.880 ⇒ 00:07:38.690 Amber Lin: No.
48 00:07:39.190 ⇒ 00:07:46.190 Amber Lin: Oh, how is this deadline? But I can’t be in my
49 00:08:03.840 ⇒ 00:08:05.340 JanieceGarcia: What is the price for a walk?
50 00:08:05.340 ⇒ 00:08:07.430 Amber Lin: Yeah. She asked her twice.
51 00:08:08.500 ⇒ 00:08:14.060 Amber Lin: Right? So let’s go check the price. I don’t know where we got the price data.
52 00:08:14.650 ⇒ 00:08:15.669 JanieceGarcia: The price
53 00:08:15.880 ⇒ 00:08:22.220 JanieceGarcia: data still is in there at the same same spot. So one time removal cost is $85 plus tax.
54 00:08:23.650 ⇒ 00:08:28.720 Amber Lin: Oh, I mean.
55 00:08:29.480 ⇒ 00:08:32.230 JanieceGarcia: So it is all there. So if she.
56 00:08:35.010 ⇒ 00:08:39.619 Amber Lin: The protocol. It’s different from the price, right?
57 00:08:45.250 ⇒ 00:08:48.550 JanieceGarcia: I’m asking right now to see how it comes up.
58 00:08:48.810 ⇒ 00:08:49.730 Amber Lin: Okay.
59 00:08:50.370 ⇒ 00:08:56.430 JanieceGarcia: Cause, I would say, Okay, what is the cost of the second story? Wasp? Get that response and then go back.
60 00:08:56.610 ⇒ 00:08:57.849 JanieceGarcia: Who do I send.
61 00:08:59.050 ⇒ 00:09:01.100 JanieceGarcia: See how it answers that way.
62 00:09:02.910 ⇒ 00:09:03.650 JanieceGarcia: Yeah.
63 00:09:04.160 ⇒ 00:09:05.690 JanieceGarcia: The answer was correct.
64 00:09:07.550 ⇒ 00:09:08.600 JanieceGarcia: You can come here.
65 00:09:08.800 ⇒ 00:09:09.550 JanieceGarcia: What’s up
66 00:09:14.120 ⇒ 00:09:18.039 JanieceGarcia: can you give me just a few minutes? I’ll I’d rather help you. Okay.
67 00:09:21.965 ⇒ 00:09:26.580 Amber Lin: This, is it? There’s nothing, no other errors. You can go help them.
68 00:09:29.793 ⇒ 00:09:33.426 JanieceGarcia: Okay, so no, and I will amber. Thank you, though.
69 00:09:33.980 ⇒ 00:09:40.189 JanieceGarcia: it says, could you please provide cause? I said, Well, who do I send. Could you please provide the address or zip code
70 00:09:40.390 ⇒ 00:09:45.600 JanieceGarcia: where the technician needs to go? Knowing the location will help me identify the appropriate technician to send.
71 00:09:46.970 ⇒ 00:09:47.960 Amber Lin: Oh!
72 00:09:58.250 ⇒ 00:10:00.270 JanieceGarcia: She’s not on the phone. She does email.
73 00:10:03.500 ⇒ 00:10:11.630 JanieceGarcia: so we do need to figure out how this is answering. Because then, I asked, do I have to send a rodent tech for a second story, wasp?
74 00:10:12.170 ⇒ 00:10:19.720 JanieceGarcia: No. Any available technician can perform second story wasp removal. It doesn’t require a rodent technician specifically.
75 00:10:19.720 ⇒ 00:10:25.640 Amber Lin: So we should specifically need this needs a rodent tech.
76 00:10:26.350 ⇒ 00:10:29.409 Amber Lin: But we need to emphasize that.
77 00:11:01.710 ⇒ 00:11:02.800 JanieceGarcia: Oh, hey? Utam!
78 00:11:04.320 ⇒ 00:11:06.389 Uttam Kumaran: Hey? How are you guys just listening in.
79 00:11:07.390 ⇒ 00:11:08.390 JanieceGarcia: Hello!
80 00:11:08.520 ⇒ 00:11:10.909 Uttam Kumaran: This feels so weird.
81 00:11:10.910 ⇒ 00:11:13.399 Uttam Kumaran: Why, oh, I just I just hopped on like a second ago.
82 00:11:13.650 ⇒ 00:11:17.049 Amber Lin: No, I thought you were in office first, st for a reason.
83 00:11:18.518 ⇒ 00:11:20.210 Uttam Kumaran: Oh, in the office! Oh!
84 00:11:20.210 ⇒ 00:11:25.969 Amber Lin: No cause. I was on my on a different screen, and I was like, it’s Thursday. You said you wanted to go in. I was like
85 00:11:26.393 ⇒ 00:11:29.356 Amber Lin: I usually do go in on Thursdays.
86 00:11:30.130 ⇒ 00:11:30.730 Uttam Kumaran: Got it.
87 00:11:32.982 ⇒ 00:11:39.970 Amber Lin: Let’s see, we’re just editing the different errors that we saw.
88 00:11:41.330 ⇒ 00:11:42.260 Amber Lin: Right?
89 00:11:42.360 ⇒ 00:11:44.459 Amber Lin: We have one here.
90 00:11:44.990 ⇒ 00:11:46.740 Amber Lin: It says you only have one here.
91 00:11:50.160 ⇒ 00:11:51.980 Amber Lin: It won’t be.
92 00:12:04.490 ⇒ 00:12:07.950 Amber Lin: Let me see if this one works.
93 00:12:09.670 ⇒ 00:12:17.150 JanieceGarcia: That’s what’s odd, though. It’s like the way that it answers. Sometimes it’s like the information is in there. It’s there.
94 00:12:17.890 ⇒ 00:12:25.310 JanieceGarcia: but I don’t know why it’s not giving the full response that it should.
95 00:12:25.310 ⇒ 00:12:26.490 Amber Lin: Let’s see.
96 00:12:26.490 ⇒ 00:12:30.780 JanieceGarcia: Kind of goes back to the
97 00:12:31.270 ⇒ 00:12:34.309 JanieceGarcia: Wdi reports, but we finally fixed that.
98 00:12:34.460 ⇒ 00:12:35.280 Amber Lin: Oh!
99 00:12:36.270 ⇒ 00:12:40.090 JanieceGarcia: So it’s almost like the same thing. But I like that. We have.
100 00:12:40.360 ⇒ 00:12:42.969 JanieceGarcia: We have correct answers coming through, though.
101 00:12:44.180 ⇒ 00:12:54.000 Amber Lin: That’s awesome. I’m just editing it a little bit, so hopefully it will make more sense.
102 00:13:07.650 ⇒ 00:13:09.820 Amber Lin: Try again this time.
103 00:13:12.490 ⇒ 00:13:13.650 JanieceGarcia: You want me to ask again.
104 00:13:13.960 ⇒ 00:13:16.549 Amber Lin: Yeah, let’s see if this helps.
105 00:13:32.830 ⇒ 00:13:37.070 JanieceGarcia: Can I ask 2 questions in one? See if I pump it?
106 00:13:39.300 ⇒ 00:13:41.590 JanieceGarcia: No, it still says any available tech.
107 00:13:51.902 ⇒ 00:13:55.790 Amber Lin: Okay, then, that I will let the team know
108 00:13:56.870 ⇒ 00:13:59.209 Amber Lin: we might need to change something there.
109 00:14:00.130 ⇒ 00:14:06.430 Amber Lin: Okay, Janice, I know you have to go. And there’s someone asking for help. Once you could do that.
110 00:14:07.210 ⇒ 00:14:08.290 JanieceGarcia: All good.
111 00:14:08.290 ⇒ 00:14:08.950 Amber Lin: Yeah.
112 00:14:09.220 ⇒ 00:14:13.389 JanieceGarcia: Thank you so much. Amber utam. It was good to see you on here.
113 00:14:13.671 ⇒ 00:14:18.730 Uttam Kumaran: You, too, as well. I’m really glad things are going well. Excited to hear about the presentation later.
114 00:14:18.890 ⇒ 00:14:24.042 JanieceGarcia: I’m so excited I did my training video. Amber said it was okay. I think she was being biased. But.
115 00:14:24.723 ⇒ 00:14:26.419 Uttam Kumaran: Sure it was great.
116 00:14:26.420 ⇒ 00:14:26.800 Amber Lin: I love.
117 00:14:27.972 ⇒ 00:14:31.270 JanieceGarcia: But I’m really really excited. I’m ready. I’m
118 00:14:31.440 ⇒ 00:14:33.840 JanieceGarcia: oh, my gosh! Y’all have no idea y’all are amazing.
119 00:14:34.944 ⇒ 00:14:36.050 Uttam Kumaran: Awesome.
120 00:14:36.050 ⇒ 00:14:38.290 Uttam Kumaran: Alright. I’ll see you later. Bye, bye.