Meeting Title: ABC | Daily Standup Date: 2025-04-09 Meeting participants: Janiecegarcia, Amber Lin
WEBVTT
1 00:02:11.810 ⇒ 00:02:12.510 JanieceGarcia: Okay.
2 00:02:13.930 ⇒ 00:02:14.959 JanieceGarcia: Thank you.
3 00:02:26.300 ⇒ 00:02:27.329 Amber Lin: Hi Denise.
4 00:02:29.290 ⇒ 00:02:30.159 JanieceGarcia: There you are!
5 00:02:30.430 ⇒ 00:02:32.059 Amber Lin: Yeah. Good morning.
6 00:02:32.060 ⇒ 00:02:33.569 JanieceGarcia: Good morning. How are you.
7 00:02:34.244 ⇒ 00:02:35.456 Amber Lin: I am sleepy.
8 00:02:35.860 ⇒ 00:02:37.640 JanieceGarcia: Me too.
9 00:02:39.140 ⇒ 00:02:47.467 Amber Lin: Yeah, let’s just make this quick. I know Yvet send sent an email. I think most of the mostly talk about that today.
10 00:02:48.490 ⇒ 00:02:51.169 Amber Lin: So let’s edit
11 00:02:51.350 ⇒ 00:02:58.360 Amber Lin: the 2 things. So let me pull up her email and then see what we need to do.
12 00:03:01.572 ⇒ 00:03:05.681 JanieceGarcia: Let’s see. And this is going to be the the feedback one right.
13 00:03:08.180 ⇒ 00:03:14.585 Amber Lin: So here, wait. Where is it?
14 00:03:15.150 ⇒ 00:03:18.190 JanieceGarcia: Yes, consider that.
15 00:03:18.850 ⇒ 00:03:28.069 Amber Lin: That’s that’s fine. Some agents. Yeah. The Wdi service. Let’s edit that first.st So let’s go in the
16 00:03:28.590 ⇒ 00:03:33.979 Amber Lin: Central, Doc. Let me pull up the question there and then we can edit it.
17 00:03:34.680 ⇒ 00:03:35.380 JanieceGarcia: Okay.
18 00:03:36.380 ⇒ 00:03:40.580 Amber Lin: So the question, oh, let me share my whole screen.
19 00:03:41.650 ⇒ 00:03:44.229 Amber Lin: Do you have the central? Doc pulled up.
20 00:03:45.230 ⇒ 00:03:47.219 JanieceGarcia: I’m pulling it up now. I got it now.
21 00:03:50.160 ⇒ 00:03:52.690 JanieceGarcia: Sorry my allergies are killing me.
22 00:03:53.030 ⇒ 00:03:55.570 Amber Lin: No! What allergies do you have?
23 00:03:56.210 ⇒ 00:04:02.300 JanieceGarcia: It’s just our weather that goes up and down, up and down, and it can’t decide what it wants to do. So.
24 00:04:03.810 ⇒ 00:04:04.650 Amber Lin: I see.
25 00:04:06.170 ⇒ 00:04:09.900 Amber Lin: Yeah, I never had allergies until I came to California. And because
26 00:04:10.570 ⇒ 00:04:18.369 Amber Lin: has really a winter, there’s pollen everywhere. And now I became becoming allergic to cats and dogs, which makes me.
27 00:04:18.370 ⇒ 00:04:21.773 JanieceGarcia: Oh, that’s not fun! I love animals.
28 00:04:22.260 ⇒ 00:04:26.560 Amber Lin: I know. So I take my allergy meds every time I go to someone with pets.
29 00:04:29.295 ⇒ 00:04:30.930 Amber Lin: Here, this one.
30 00:04:31.070 ⇒ 00:04:33.770 Amber Lin: So this is a question on my
31 00:04:33.990 ⇒ 00:04:42.150 Amber Lin: that. It didn’t do very well. It goes back to the Wdi report.
32 00:04:42.560 ⇒ 00:04:48.350 JanieceGarcia: See. And that’s what that’s what I’m like. Because we have that information. I could have sworn that was.
33 00:04:49.010 ⇒ 00:04:50.130 JanieceGarcia: yeah.
34 00:04:50.760 ⇒ 00:04:52.040 JanieceGarcia: It’s in there.
35 00:04:53.180 ⇒ 00:04:58.430 Amber Lin: I mean it gave the. And this is the AI output like this is what it gave.
36 00:04:58.620 ⇒ 00:05:01.299 Amber Lin: and let me see what the complaint is.
37 00:05:02.110 ⇒ 00:05:08.200 Amber Lin: Oh, pricing for Wdi services isn’t showing up correctly.
38 00:05:09.540 ⇒ 00:05:11.870 Amber Lin: Do we have the pricing for Wdi.
39 00:05:14.130 ⇒ 00:05:15.659 JanieceGarcia: Well, I thought, so.
40 00:05:17.180 ⇒ 00:05:17.560 JanieceGarcia: Let me.
41 00:05:17.560 ⇒ 00:05:18.475 Amber Lin: Sure.
42 00:05:22.430 ⇒ 00:05:27.240 JanieceGarcia: Hmm! I don’t see brain forge on here. I’m gonna share right now with you guys.
43 00:05:27.970 ⇒ 00:05:35.579 Amber Lin: Okay, let me multiple participants. Do you want to share screen?
44 00:05:36.760 ⇒ 00:05:37.980 Amber Lin: Sure, let’s.
45 00:05:38.540 ⇒ 00:05:39.620 JanieceGarcia: I can
46 00:05:46.610 ⇒ 00:05:48.520 JanieceGarcia: hold on number. How do I?
47 00:05:49.080 ⇒ 00:05:51.159 JanieceGarcia: I have to remember how to do it in?
48 00:05:53.500 ⇒ 00:05:55.670 JanieceGarcia: Yeah. And zoom sure.
49 00:05:55.670 ⇒ 00:05:58.239 Amber Lin: Bottom, a green button.
50 00:05:58.940 ⇒ 00:06:00.599 JanieceGarcia: It’s right in front of me.
51 00:06:00.600 ⇒ 00:06:03.279 Amber Lin: Every one of them are different. It takes a while.
52 00:06:04.700 ⇒ 00:06:05.530 JanieceGarcia: Okay.
53 00:06:05.530 ⇒ 00:06:06.130 Amber Lin: Look.
54 00:06:06.950 ⇒ 00:06:14.100 JanieceGarcia: So this and this, and I just shared this sheet with you guys.
55 00:06:16.430 ⇒ 00:06:20.350 Amber Lin: Oh, where’s that? Where’s that sheet?
56 00:06:20.920 ⇒ 00:06:24.670 JanieceGarcia: I thought it was in. I wonder where?
57 00:06:25.040 ⇒ 00:06:27.560 JanieceGarcia: No, not editing history.
58 00:06:28.460 ⇒ 00:06:29.390 Amber Lin: I think the problem.
59 00:06:29.390 ⇒ 00:06:30.169 JanieceGarcia: How do I?
60 00:06:30.340 ⇒ 00:06:34.310 Amber Lin: Picture it would be. The bot can’t read it.
61 00:06:34.510 ⇒ 00:06:35.030 Amber Lin: What is.
62 00:06:35.030 ⇒ 00:06:35.530 JanieceGarcia: But I
63 00:06:36.790 ⇒ 00:06:44.006 JanieceGarcia: but I wonder if we’re able to do it, just like if Casey can do it the way that he did
64 00:06:44.910 ⇒ 00:06:49.280 JanieceGarcia: The duration amount for the termite and the rodents.
65 00:06:50.290 ⇒ 00:06:53.369 JanieceGarcia: Exclusions. I wonder if he could do it the same way?
66 00:06:54.170 ⇒ 00:06:59.699 JanieceGarcia: Cause it is a base price like it’s a set price, and then, of course it goes up, depending on the square footage of the home.
67 00:07:01.340 ⇒ 00:07:02.310 Amber Lin: Hmm!
68 00:07:03.360 ⇒ 00:07:08.160 Amber Lin: Can you search that in the Central Doc to search the other one? That he did.
69 00:07:25.800 ⇒ 00:07:31.760 Amber Lin: I think if we search duration and price that will pop up
70 00:07:35.060 ⇒ 00:07:38.040 Amber Lin: if we just search duration, maybe.
71 00:07:44.200 ⇒ 00:07:48.599 JanieceGarcia: Well, cause this is not a duration this is, gonna be pricing for it.
72 00:07:55.030 ⇒ 00:08:00.620 Amber Lin: I think if we convert that screenshot into a
73 00:08:01.120 ⇒ 00:08:04.919 Amber Lin: into an actual table of text, it would work.
74 00:08:05.120 ⇒ 00:08:06.060 JanieceGarcia: It would work.
75 00:08:06.280 ⇒ 00:08:13.080 Amber Lin: Yeah, this it doesn’t read the image in, let’s see.
76 00:08:19.260 ⇒ 00:08:21.979 Amber Lin: Oh, what is it called?
77 00:08:21.980 ⇒ 00:08:25.079 JanieceGarcia: God say that again.
78 00:08:25.370 ⇒ 00:08:27.940 Amber Lin: Where is it? I’m also trying to find it.
79 00:08:29.835 ⇒ 00:08:32.459 JanieceGarcia: It’s called the Wdi procedures.
80 00:08:34.450 ⇒ 00:08:36.329 JanieceGarcia: And I shared it with Brainforge.
81 00:08:38.739 ⇒ 00:08:39.509 Amber Lin: Excuse me.
82 00:08:42.519 ⇒ 00:08:43.229 Amber Lin: let me see.
83 00:08:57.199 ⇒ 00:08:57.959 Amber Lin: Hmm!
84 00:09:00.240 ⇒ 00:09:02.219 JanieceGarcia: I’m gonna share it directly with you. Amber.
85 00:09:02.220 ⇒ 00:09:07.770 Amber Lin: Okay. Sounds good, is it? In the folder by any chance.
86 00:09:08.570 ⇒ 00:09:11.659 JanieceGarcia: It should be, it should be in our training folder.
87 00:09:12.110 ⇒ 00:09:15.280 JanieceGarcia: How can I go back.
88 00:09:18.439 ⇒ 00:09:20.989 Amber Lin: Where do you wanna go?
89 00:09:21.210 ⇒ 00:09:22.390 JanieceGarcia: Move.
90 00:09:23.410 ⇒ 00:09:24.480 JanieceGarcia: I think.
91 00:09:28.140 ⇒ 00:09:30.400 Amber Lin: Oh, I see it’s in the.
92 00:09:31.000 ⇒ 00:09:31.800 JanieceGarcia: Than the termite.
93 00:09:32.500 ⇒ 00:09:36.639 Amber Lin: Oh, where is the turbot file.
94 00:09:36.710 ⇒ 00:09:38.980 JanieceGarcia: But I don’t think you guys have that.
95 00:09:39.690 ⇒ 00:09:41.060 Amber Lin: I think you have it.
96 00:09:41.860 ⇒ 00:09:46.599 JanieceGarcia: Cause. Y’all have this, which is my training, but it’s not broken down.
97 00:09:49.580 ⇒ 00:09:54.909 JanieceGarcia: See this, and this is where I used to keep all of my stuff.
98 00:09:56.310 ⇒ 00:09:56.930 Amber Lin: One.
99 00:09:59.170 ⇒ 00:10:02.580 JanieceGarcia: But there’s so much in here that’s already in the other one.
100 00:10:03.880 ⇒ 00:10:05.940 Amber Lin: I see. Okay.
101 00:10:07.040 ⇒ 00:10:09.739 JanieceGarcia: Cause it. That means it was in here. Yep.
102 00:10:18.540 ⇒ 00:10:19.650 Amber Lin: Hmm, yeah.
103 00:10:22.620 ⇒ 00:10:26.659 Amber Lin: Can you maybe share the Csr test with me?
104 00:10:26.660 ⇒ 00:10:27.529 JanieceGarcia: Older with you.
105 00:10:29.170 ⇒ 00:10:30.959 Amber Lin: Not just a termite.
106 00:10:31.610 ⇒ 00:10:32.310 JanieceGarcia: There!
107 00:10:40.450 ⇒ 00:10:41.450 Amber Lin: Sounds good.
108 00:10:44.740 ⇒ 00:10:53.140 Amber Lin: For the Wti pricing. Is there a original spreadsheet table that we have.
109 00:10:54.710 ⇒ 00:10:57.392 JanieceGarcia: No, that’s what it went to.
110 00:11:04.070 ⇒ 00:11:07.369 JanieceGarcia: yeah, this is the original stuff. But
111 00:11:08.112 ⇒ 00:11:10.649 JanieceGarcia: this is before our prices went up.
112 00:11:12.350 ⇒ 00:11:14.360 JanieceGarcia: But we still didn’t even have
113 00:11:14.580 ⇒ 00:11:18.560 JanieceGarcia: an actual like that table. It was just kind of put in.
114 00:11:18.880 ⇒ 00:11:22.930 Amber Lin: Oh, I see! So that one’s not accurate either.
115 00:11:23.850 ⇒ 00:11:28.370 Amber Lin: So we should just create, we should just create one. That’s accurate.
116 00:11:29.280 ⇒ 00:11:32.669 Amber Lin: In the Central Dock.
117 00:11:32.670 ⇒ 00:11:33.530 JanieceGarcia: Do that.
118 00:11:33.850 ⇒ 00:11:34.520 Amber Lin: Yeah.
119 00:11:35.780 ⇒ 00:11:40.420 JanieceGarcia: Okay. So if we’re in the Central Doc, I would like it to be with.
120 00:11:41.890 ⇒ 00:11:44.010 JanieceGarcia: See, this doesn’t need to be there.
121 00:11:45.980 ⇒ 00:11:46.600 JanieceGarcia: This.
122 00:11:47.130 ⇒ 00:11:49.659 Amber Lin: Okay. If we don’t, I just delete it.
123 00:11:51.570 ⇒ 00:11:53.189 JanieceGarcia: You’re okay with me deleting it.
124 00:11:53.190 ⇒ 00:11:54.240 Amber Lin: I mean, you’re the one.
125 00:11:54.240 ⇒ 00:11:54.950 JanieceGarcia: I’m always.
126 00:11:54.950 ⇒ 00:11:58.390 Amber Lin: I have no clue. What all of these numbers mean.
127 00:12:00.890 ⇒ 00:12:01.670 JanieceGarcia: Oh.
128 00:12:02.440 ⇒ 00:12:11.189 JanieceGarcia: okay, so that we didn’t need. Okay. So then, how do I go ahead? And I put this in there, can I? Because if I put it in as a
129 00:12:11.420 ⇒ 00:12:14.869 JanieceGarcia: picture, they’re not. Andy’s not gonna get it right.
130 00:12:14.870 ⇒ 00:12:23.550 Amber Lin: So how does what does this table mean? So can you explain to me like I’m a rep. So how do I? How should I use this table.
131 00:12:23.770 ⇒ 00:12:27.400 JanieceGarcia: So if a customer say you’re calling in
132 00:12:27.630 ⇒ 00:12:42.540 JanieceGarcia: and you have a house here, but you’re needing because you’re selling it, or you’re buying a house. You’re needing us to come out and do this actual report. It is a state document, so we have to charge for it.
133 00:12:43.750 ⇒ 00:12:57.100 JanieceGarcia: And then we’re charging, based on the square footage of the home. However, you get a discount. If you’re a termite customer, a pest customer. If you’re not a customer at all, then you’re not gonna get a discount.
134 00:12:57.690 ⇒ 00:13:01.559 Amber Lin: I see, so I guess we can start with
135 00:13:02.239 ⇒ 00:13:12.730 Amber Lin: let’s check with. Maybe a procedure will be check with the customer. What the square footage is, and then, based on the square footage
136 00:13:13.590 ⇒ 00:13:15.239 Amber Lin: they will get.
137 00:13:15.890 ⇒ 00:13:16.470 JanieceGarcia: Right.
138 00:13:16.470 ⇒ 00:13:22.879 Amber Lin: A certain price is a discount for termite and pets fixed for each tier? Or is it variable.
139 00:13:23.500 ⇒ 00:13:24.670 JanieceGarcia: I think it’s fixed.
140 00:13:25.240 ⇒ 00:13:26.700 Amber Lin: Oh, so it’s like a
141 00:13:27.060 ⇒ 00:13:32.940 Amber Lin: I think it’s a is it? A half? It’s not a half off. I’m a little confused. I don’t know how how it works.
142 00:13:33.510 ⇒ 00:13:39.716 JanieceGarcia: I don’t know how they figured that out. That’s not. That’s completely out of my realm.
143 00:13:40.410 ⇒ 00:13:43.309 Amber Lin: I see. Is it an accurate price? Do you think.
144 00:13:43.810 ⇒ 00:13:47.759 JanieceGarcia: As far as I know, because I want to say it’s what the State charges.
145 00:13:48.780 ⇒ 00:13:54.029 JanieceGarcia: And then we give a discount depending on, you know, if they’re a pest or a termite customer.
146 00:13:54.030 ⇒ 00:14:01.400 Amber Lin: I see I see. Let me try and make that into a person.
147 00:14:01.400 ⇒ 00:14:02.850 JanieceGarcia: Or a table.
148 00:14:02.960 ⇒ 00:14:06.039 Amber Lin: A percentage. I don’t know how you make that a percentage.
149 00:14:06.040 ⇒ 00:14:12.000 JanieceGarcia: I don’t know. Well, would 77. Let me see.
150 00:14:23.210 ⇒ 00:14:26.449 JanieceGarcia: Yeah, it’s not a percentage, because you can’t even say.
151 00:14:27.070 ⇒ 00:14:29.800 Amber Lin: Yeah, do you? This is still correct.
152 00:14:33.010 ⇒ 00:14:35.910 JanieceGarcia: 71 plus tax.
153 00:14:44.710 ⇒ 00:14:48.480 JanieceGarcia: no cause. That’s not even going to be it either. That’s gonna be too much.
154 00:14:50.060 ⇒ 00:14:52.799 JanieceGarcia: Hmm, yeah, I have no idea.
155 00:14:53.250 ⇒ 00:14:54.960 JanieceGarcia: but I know the pricing is still correct.
156 00:14:55.780 ⇒ 00:14:58.049 Amber Lin: Okay, I see, I see
157 00:14:58.505 ⇒ 00:15:07.550 Amber Lin: I’m gonna converting it to a table. So we don’t have to type it in one by one. And I’m gonna copy and paste it into the
158 00:15:07.750 ⇒ 00:15:08.590 Amber Lin: I think we should.
159 00:15:08.590 ⇒ 00:15:09.550 JanieceGarcia: To the Central Dock.
160 00:15:09.550 ⇒ 00:15:19.800 Amber Lin: Yeah, I I just think we need to add some explanations of what all these columns mean, because you explained to me really? Well, I don’t know if that’s
161 00:15:20.000 ⇒ 00:15:23.159 Amber Lin: I don’t know if that’s in the Central Doc per se.
162 00:15:24.420 ⇒ 00:15:28.210 Amber Lin: Where is Wdi in the central dock? Where do we.
163 00:15:28.210 ⇒ 00:15:32.149 JanieceGarcia: It is on page 54.
164 00:15:34.200 ⇒ 00:15:35.060 Amber Lin: Huh!
165 00:15:35.060 ⇒ 00:15:53.850 JanieceGarcia: So what is a Wdi it’s required. If you’re buying or selling a home or refinancing, there is a cost for the report, but it depends on the square footage of the home and the foundation type. So use the Inspector Zip code sheet to find the available inspector schedule the Wdi as acts as a service Code
166 00:15:55.200 ⇒ 00:15:56.859 JanieceGarcia: service code.
167 00:16:00.330 ⇒ 00:16:06.550 JanieceGarcia: which would be exactly that would destroying.
168 00:16:09.450 ⇒ 00:16:10.819 JanieceGarcia: We’re destroying.
169 00:16:12.000 ⇒ 00:16:14.425 Amber Lin: What is? Oh, what? Detroit? Okay.
170 00:16:14.830 ⇒ 00:16:17.280 JanieceGarcia: Insect report.
171 00:16:22.190 ⇒ 00:16:24.949 JanieceGarcia: Oh, my gosh! Look at that! How did you do that?
172 00:16:25.566 ⇒ 00:16:31.120 Amber Lin: I used AI. I did not type that in that will be wonderful.
173 00:16:33.210 ⇒ 00:16:41.760 Amber Lin: Here. I think we could. What did I do? Okay, I kind of want to move the non customer first.st
174 00:16:42.040 ⇒ 00:16:48.770 JanieceGarcia: Yeah, because I think that’s the non customers is probably gonna be more likely.
175 00:16:49.980 ⇒ 00:16:52.799 Amber Lin: So why don’t we add an instruction here of
176 00:16:52.950 ⇒ 00:16:55.880 Amber Lin: if it’s, if they’re a non-customer
177 00:16:56.170 ⇒ 00:17:11.809 Amber Lin: do this depending on square footage, if they’re termite customer do this. If they’re pest customer they get a discount like that. Why don’t we write that line of instruction? Because Andy also doesn’t know. So we’ll train Andy like we train a Csr.
178 00:17:11.810 ⇒ 00:17:25.910 JanieceGarcia: Okay, if the customer requesting Wti is A is not
179 00:17:26.910 ⇒ 00:17:31.720 JanieceGarcia: customer, you will use these 1st
180 00:17:32.680 ⇒ 00:17:39.030 JanieceGarcia: pricing. How would you say that? Use the 1st pricing columns?
181 00:17:40.780 ⇒ 00:17:41.510 JanieceGarcia: No.
182 00:17:45.380 ⇒ 00:17:47.305 Amber Lin: Let me let me try
183 00:17:53.510 ⇒ 00:17:59.419 JanieceGarcia: What is the difference between the crawl and the other one? There’s 2 columns for each category. What’s the difference?
184 00:17:59.700 ⇒ 00:18:00.760 JanieceGarcia: Foundation type?
185 00:18:01.690 ⇒ 00:18:08.310 JanieceGarcia: So a slab is gonna mean that it’s your house is sitting on concrete.
186 00:18:08.900 ⇒ 00:18:15.620 JanieceGarcia: The crawl means that it’s lifted, and you actually have a space in between your house and the ground.
187 00:18:16.130 ⇒ 00:18:26.740 Amber Lin: Oh, I see lifted, and the see slab is concrete.
188 00:18:28.420 ⇒ 00:18:35.440 Amber Lin: is it explained? Anywhere in the in in this central dog.
189 00:18:35.440 ⇒ 00:18:36.830 JanieceGarcia: No, no.
190 00:18:36.990 ⇒ 00:18:38.800 Amber Lin: Probably need to do that.
191 00:18:40.025 ⇒ 00:18:40.970 Amber Lin: Find.
192 00:18:44.170 ⇒ 00:18:45.699 JanieceGarcia: 1st pricing.
193 00:18:48.350 ⇒ 00:18:48.895 JanieceGarcia: Oh,
194 00:18:52.800 ⇒ 00:18:59.309 JanieceGarcia: Being on the bound station type of the home.
195 00:18:59.970 ⇒ 00:19:23.630 JanieceGarcia: S, the customer is a termite or past customer of ABC’s they will between discount lab so
196 00:19:28.670 ⇒ 00:19:36.310 JanieceGarcia: and crawl space, and let’s do the.
197 00:19:46.830 ⇒ 00:19:58.270 Amber Lin: Oh, I also asked a for a few things. Let me share that with you.
198 00:19:58.620 ⇒ 00:19:59.530 JanieceGarcia: Okay.
199 00:19:59.530 ⇒ 00:20:04.110 Amber Lin: Yeah. And you can pick and choose what makes sense to you.
200 00:20:04.786 ⇒ 00:20:09.389 Amber Lin: Here. So you don’t have to type that in. It’s a little long, so just.
201 00:20:09.720 ⇒ 00:20:12.599 Amber Lin: I would copy and paste, copy and paste would make sense.
202 00:20:15.280 ⇒ 00:20:16.789 JanieceGarcia: And you’re sharing it with me.
203 00:20:16.790 ⇒ 00:20:19.679 Amber Lin: Yeah, it’s right under what you’re typing in the central talk.
204 00:20:19.940 ⇒ 00:20:20.590 JanieceGarcia: Oh!
205 00:20:20.950 ⇒ 00:20:21.520 Amber Lin: Yeah.
206 00:20:27.550 ⇒ 00:20:28.410 JanieceGarcia: Okay.
207 00:20:35.160 ⇒ 00:20:42.807 Amber Lin: Denise. That’s what I’m saying. If if there’s someone that’s what the trainer bought is for. I didn’t write this.
208 00:20:43.850 ⇒ 00:20:44.640 JanieceGarcia: Nice.
209 00:20:46.338 ⇒ 00:20:48.769 JanieceGarcia: Yeah, let’s use that.
210 00:20:53.780 ⇒ 00:20:56.809 JanieceGarcia: Oh, my gosh! So that’s what the trainer Bot’s doing.
211 00:20:57.600 ⇒ 00:21:10.959 Amber Lin: Yeah, I mean, it’s a SIM very similar foundation to train our bot so that will that will write it for you. Like, if you give it the right instructions. I essentially told it what you told me
212 00:21:11.250 ⇒ 00:21:15.970 Amber Lin: in, and then it just English, and then just spit it out so.
213 00:21:17.970 ⇒ 00:21:19.119 JanieceGarcia: I love it.
214 00:21:20.120 ⇒ 00:21:23.419 JanieceGarcia: Okay? So I could delete what I have.
215 00:21:23.760 ⇒ 00:21:28.100 Amber Lin: Sure if you, if you check that, this makes sense, then
216 00:21:28.270 ⇒ 00:21:34.910 Amber Lin: we can then now ask Andy a question to figure out if if he has figured this out.
217 00:21:43.990 ⇒ 00:21:44.670 JanieceGarcia: Yeah.
218 00:21:46.380 ⇒ 00:21:47.130 Amber Lin: Great.
219 00:21:54.780 ⇒ 00:21:55.640 JanieceGarcia: Perfect.
220 00:21:56.360 ⇒ 00:21:59.640 JanieceGarcia: No billing will be issued for Wdi inspection.
221 00:21:59.800 ⇒ 00:22:01.180 JanieceGarcia: There is going to be billing.
222 00:22:01.440 ⇒ 00:22:05.620 Amber Lin: Oh, okay, that was what is in the other document.
223 00:22:05.620 ⇒ 00:22:07.289 JanieceGarcia: How would I put hold on! Hold on! Hold on!
224 00:22:07.670 ⇒ 00:22:08.870 JanieceGarcia: We see how it’s.
225 00:22:09.600 ⇒ 00:22:17.880 JanieceGarcia: Oh, we will not, Bill, so customer customers will have to make payments as they’re scheduling.
226 00:22:18.490 ⇒ 00:22:19.230 Amber Lin: We’re not.
227 00:22:19.230 ⇒ 00:22:27.480 JanieceGarcia: Not going to bill out. So like, we’re not going to say, Yeah, we’ll come. Do the report for you. Give the report to you, and then walk away thinking that you’re gonna
228 00:22:27.790 ⇒ 00:22:34.396 JanieceGarcia: be an honest person and cause most most can be. But you know how customers are.
229 00:22:35.450 ⇒ 00:22:39.290 Amber Lin: No, it’s just most people we take. They take advantage of what they can take advantage of.
230 00:22:39.710 ⇒ 00:22:44.079 Amber Lin: So we should write that as well. Payment should be collected at.
231 00:22:44.080 ⇒ 00:22:45.699 JanieceGarcia: At time of scheduling.
232 00:22:45.700 ⇒ 00:22:46.390 Amber Lin: Huh!
233 00:22:50.980 ⇒ 00:22:52.520 JanieceGarcia: Oh, and it’s on there.
234 00:22:53.090 ⇒ 00:22:54.870 JanieceGarcia: It’s on there right here.
235 00:22:55.380 ⇒ 00:22:56.560 Amber Lin: Oh! Where is it?
236 00:22:57.160 ⇒ 00:22:59.629 JanieceGarcia: Payment is required at the time of scheduling.
237 00:23:01.240 ⇒ 00:23:05.869 Amber Lin: Oh, I see, that’s so funny! I didn’t even read that.
238 00:23:07.850 ⇒ 00:23:09.220 JanieceGarcia: But no, this is perfect.
239 00:23:09.220 ⇒ 00:23:12.939 Amber Lin: Why don’t we try and ask Andy now, would you? Would you do that.
240 00:23:17.570 ⇒ 00:23:18.800 JanieceGarcia: Oh.
241 00:23:34.350 ⇒ 00:23:37.099 JanieceGarcia: that’s thinking! Andy is thinking.
242 00:23:39.170 ⇒ 00:23:44.720 Amber Lin: Sometimes, if it, if we ask a new question, is never seen before, it takes a little while.
243 00:23:45.130 ⇒ 00:23:51.959 JanieceGarcia: The cost of a registering insect report. Inspection depends on the square footage of the home, the foundation type, or whether the customers.
244 00:23:51.960 ⇒ 00:23:52.570 Amber Lin: Yay!
245 00:23:52.570 ⇒ 00:23:56.960 JanieceGarcia: Termite customer, pest, or new customer for exact pricing. Please consult
246 00:23:57.600 ⇒ 00:24:02.400 JanieceGarcia: for exact pricing. Please consult your supervisor, or refer detailed pricing guidelines.
247 00:24:02.960 ⇒ 00:24:03.410 Amber Lin: Oh!
248 00:24:03.410 ⇒ 00:24:03.960 JanieceGarcia: But.
249 00:24:04.210 ⇒ 00:24:04.690 Amber Lin: I mean.
250 00:24:04.690 ⇒ 00:24:05.569 JanieceGarcia: Let me ask a different.
251 00:24:05.570 ⇒ 00:24:13.770 Amber Lin: Yeah, maybe, like, I have a square footage of this, and they’re a maybe termite customer with maybe crawl.
252 00:24:13.770 ⇒ 00:24:30.289 JanieceGarcia: Of a termite customer with a call babe and square footage close 2,001.
253 00:24:35.990 ⇒ 00:24:38.470 JanieceGarcia: Oh, I asked it wrong.
254 00:25:00.600 ⇒ 00:25:05.550 JanieceGarcia: Probably like Janice. Quit. Yeah, AI, Andy, AI is not responding.
255 00:25:07.730 ⇒ 00:25:09.379 Amber Lin: It gave an error code.
256 00:25:11.110 ⇒ 00:25:15.264 Amber Lin: I see do you think the table wouldn’t work?
257 00:25:16.030 ⇒ 00:25:18.670 Amber Lin: Let me? Okay, let me ask it.
258 00:25:19.080 ⇒ 00:25:21.320 Amber Lin: Let’s convert the table back.
259 00:25:22.760 ⇒ 00:25:23.500 Amber Lin: Team.
260 00:25:23.500 ⇒ 00:25:25.299 JanieceGarcia: I’m asking it a different way, too.
261 00:26:07.220 ⇒ 00:26:12.159 Amber Lin: Okay, I am going to copy and paste the new one in.
262 00:26:15.810 ⇒ 00:26:16.390 JanieceGarcia: Hello!
263 00:26:30.370 ⇒ 00:26:31.150 JanieceGarcia: Oh.
264 00:26:40.560 ⇒ 00:26:41.830 JanieceGarcia: oh, okay.
265 00:26:42.760 ⇒ 00:26:43.530 JanieceGarcia: Poof!
266 00:26:46.040 ⇒ 00:26:47.210 Amber Lin: Payments.
267 00:26:53.300 ⇒ 00:26:54.150 JanieceGarcia: Okay.
268 00:27:15.590 ⇒ 00:27:17.059 JanieceGarcia: okay. So I can ask. Now.
269 00:27:17.390 ⇒ 00:27:18.609 Amber Lin: Yeah, let’s try.
270 00:27:31.420 ⇒ 00:27:36.679 JanieceGarcia: Yeah, but still giving an error code. Well, on that, one might have to let it.
271 00:27:38.280 ⇒ 00:27:39.309 JanieceGarcia: I don’t know.
272 00:27:44.800 ⇒ 00:27:45.470 JanieceGarcia: Hmm.
273 00:28:26.520 ⇒ 00:28:28.449 JanieceGarcia: perfect. It worked that way.
274 00:28:28.690 ⇒ 00:28:32.529 Amber Lin: Oh, can you show me? Can you show me one screenshot.
275 00:28:34.400 ⇒ 00:28:35.070 JanieceGarcia: Damn!
276 00:28:37.300 ⇒ 00:28:43.230 Amber Lin: Oh, that’s awesome.
277 00:28:43.680 ⇒ 00:28:46.840 Amber Lin: Okay, fantastic. That’s all we need.
278 00:28:47.120 ⇒ 00:28:49.730 JanieceGarcia: Yep, see, and it’s there.
279 00:28:51.410 ⇒ 00:28:54.360 JanieceGarcia: Well, and let’s go to the actual Central Doc
280 00:28:57.520 ⇒ 00:29:04.410 JanieceGarcia: Termite customer. Crawl 1 10 perfect. So it’s able to figure it out this way. We have it laid out this way, yeah.
281 00:29:08.180 ⇒ 00:29:12.680 JanieceGarcia: so that’s perfect so with these error codes, what does that mean? So I can let them know.
282 00:29:14.014 ⇒ 00:29:16.929 Amber Lin: What do you mean for the error codes.
283 00:29:17.100 ⇒ 00:29:21.350 JanieceGarcia: What? Why would we get these error codes saying that Andy’s not responding.
284 00:29:25.000 ⇒ 00:29:35.260 Amber Lin: let me check. I feel like it was because we were actively editing the document. So it kind of maybe it was like you were making changes
285 00:29:35.520 ⇒ 00:29:41.460 Amber Lin: to its document base. So it’s a little bit confused. But let me ask
286 00:29:41.710 ⇒ 00:29:45.849 Amber Lin: the team, what does it mean when the when it says this.
287 00:29:46.230 ⇒ 00:29:50.450 Amber Lin: Okay? Cause they they’re asking cause they were getting that as well. So I just need to listen.
288 00:29:50.450 ⇒ 00:29:51.980 Amber Lin: No, no, okay. Sounds good.
289 00:29:51.980 ⇒ 00:29:52.830 JanieceGarcia: That’s all. That long.
290 00:29:56.090 ⇒ 00:29:57.120 Amber Lin: Team.
291 00:30:37.550 ⇒ 00:30:38.180 JanieceGarcia: Hey!
292 00:30:41.726 ⇒ 00:30:47.083 Amber Lin: That’s very that’s very productive. And then let’s see the other ones.
293 00:30:47.810 ⇒ 00:30:53.069 Amber Lin: let me share screen again. I think you’ve also shared that Yusuf.
294 00:30:53.310 ⇒ 00:30:56.579 Amber Lin: which is the one who was not using. Andy said that.
295 00:30:56.580 ⇒ 00:30:57.230 JanieceGarcia: One.
296 00:30:58.790 ⇒ 00:31:02.769 Amber Lin: If Andy can provide answers for a new roof question.
297 00:31:03.220 ⇒ 00:31:05.559 Amber Lin: what is the new refresh? Then.
298 00:31:05.730 ⇒ 00:31:20.839 JanieceGarcia: We’re getting. We’re getting information just to make sure that it is the same. We did have a sheet on that, but I’m not even able to find that I don’t know what happened to that sheet. But but yes, we are. We are trying to get the the correct info on that.
299 00:31:21.300 ⇒ 00:31:22.410 JanieceGarcia: because we’ve had it.
300 00:31:22.850 ⇒ 00:31:24.492 Amber Lin: I see. New.
301 00:31:27.950 ⇒ 00:31:30.900 Amber Lin: Yeah. What is it? New question
302 00:31:31.160 ⇒ 00:31:43.019 Amber Lin: given incorrect information? I mean, we have it in the Central Doc. It says, road and wildlife. Annual inspection. If a customer has a new roof to be resealed, schedule a hold for 2 h, minimum.
303 00:31:43.020 ⇒ 00:31:44.529 JanieceGarcia: Yeah, you do have that. Okay.
304 00:31:44.530 ⇒ 00:31:46.669 Amber Lin: Central, Doc, if you search that.
305 00:31:48.290 ⇒ 00:31:50.429 JanieceGarcia: Did search it. Why didn’t it?
306 00:31:51.180 ⇒ 00:31:52.140 JanieceGarcia: Rodent?
307 00:31:58.310 ⇒ 00:31:59.780 JanieceGarcia: Okay, it is on there.
308 00:31:59.780 ⇒ 00:32:03.190 Amber Lin: Yeah, can we try asking? Andy.
309 00:32:03.380 ⇒ 00:32:04.140 JanieceGarcia: Yeah.
310 00:32:04.140 ⇒ 00:32:08.503 Amber Lin: Because if it’s there, then a user should never ask.
311 00:32:09.650 ⇒ 00:32:10.590 JanieceGarcia: Hmm!
312 00:32:12.360 ⇒ 00:32:22.490 JanieceGarcia: What is the customer they’re on, and they are an R. And P. Customer
313 00:32:36.960 ⇒ 00:32:43.710 JanieceGarcia: with the edits. It seems like it’s taking them a little bit. It is taking Andy a little bit longer to answer.
314 00:32:51.580 ⇒ 00:32:58.420 JanieceGarcia: That’s not giving me a maybe it’s the way that we’re asking. Yeah. It gave me a a not a not responding error. Again.
315 00:32:59.120 ⇒ 00:32:59.690 Amber Lin: Oh!
316 00:32:59.980 ⇒ 00:33:04.539 JanieceGarcia: Okay, okay, what if I ask it? Exactly like this?
317 00:33:04.760 ⇒ 00:33:05.740 JanieceGarcia: Still.
318 00:33:20.740 ⇒ 00:33:23.599 Amber Lin: Does Andy know what a rmp. Is?
319 00:33:25.340 ⇒ 00:33:30.990 JanieceGarcia: Good, because we have it in our rodent.
320 00:33:37.630 ⇒ 00:33:40.270 Amber Lin: Oh, plus wrote bye-bye.
321 00:33:41.260 ⇒ 00:33:42.030 JanieceGarcia: What’s that? It.
322 00:33:47.990 ⇒ 00:33:52.369 Amber Lin: Yeah, I don’t know what rmp. Is. I don’t think it explained it. There.
323 00:33:53.000 ⇒ 00:33:54.819 JanieceGarcia: Rodent Management Program.
324 00:33:56.830 ⇒ 00:34:01.159 JanieceGarcia: Let’s see, while it’s while Andy’s thinking, C. Plus rodent.
325 00:34:03.130 ⇒ 00:34:10.069 Amber Lin: I see. I think we need to explain that somewhere, because there’s a lot of abbreviation.
326 00:34:12.230 ⇒ 00:34:18.339 Amber Lin: I’m just gonna add, rmp, I searched up Rota management program. I’m just gonna add rmp behind on it.
327 00:34:18.820 ⇒ 00:34:19.389 JanieceGarcia: Okay.
328 00:34:19.590 ⇒ 00:34:21.040 Amber Lin: Yeah, that should, too.
329 00:34:21.150 ⇒ 00:34:21.650 Amber Lin: That’s.
330 00:34:21.650 ⇒ 00:34:22.269 JanieceGarcia: To do it.
331 00:34:22.860 ⇒ 00:34:23.860 Amber Lin: I hope so.
332 00:34:28.420 ⇒ 00:34:31.280 JanieceGarcia: I hope you’re not late for another meeting or anything. Amber.
333 00:34:31.280 ⇒ 00:34:36.280 Amber Lin: Well, today, today I have a lot of time. So I wanted to figure all of that out.
334 00:34:42.070 ⇒ 00:34:44.369 Amber Lin: It’s taking so long.
335 00:34:47.840 ⇒ 00:34:50.470 JanieceGarcia: I haven’t opened up slack yet.
336 00:34:53.810 ⇒ 00:34:54.520 JanieceGarcia: Oops.
337 00:34:55.530 ⇒ 00:34:58.960 JanieceGarcia: I have it in my thing no time.
338 00:35:22.200 ⇒ 00:35:24.420 JanieceGarcia: and do you still haven’t anything.
339 00:35:26.510 ⇒ 00:35:32.730 Amber Lin: But okay, let me. Let’s see if we can refresh and try again.
340 00:35:34.820 ⇒ 00:35:38.160 Amber Lin: I’ll also try to. I’ll also try to ask.
341 00:35:40.320 ⇒ 00:35:41.650 JanieceGarcia: You’re gonna try to ask to.
342 00:35:42.830 ⇒ 00:35:46.390 Amber Lin: Yeah, I need to figure out how to log into the
343 00:35:49.600 ⇒ 00:35:52.699 Amber Lin: to the brain forge. Go ahead.
344 00:35:53.630 ⇒ 00:35:54.230 JanieceGarcia: Hmm.
345 00:35:54.230 ⇒ 00:35:55.240 Amber Lin: It worked.
346 00:35:55.580 ⇒ 00:35:58.409 Amber Lin: Let’s see, auntie, aunt, either.
347 00:36:11.130 ⇒ 00:36:15.700 JanieceGarcia: And if we do this one and unlimited, alright
348 00:36:19.330 ⇒ 00:36:20.490 JanieceGarcia: or
349 00:36:25.080 ⇒ 00:36:28.270 JanieceGarcia: and and then hold.
350 00:36:28.820 ⇒ 00:36:39.480 Amber Lin: Oh, I asked, what if the customer has a new roof? It answered. Could you please provide context to specify the service we’re referring to. What do I? What do I say?
351 00:36:39.940 ⇒ 00:36:43.930 JanieceGarcia: Rodent Customer needing new roof Sealed.
352 00:36:45.040 ⇒ 00:36:48.460 Amber Lin: New roof seal right new roof seal.
353 00:36:48.690 ⇒ 00:36:49.650 Amber Lin: Okay?
354 00:36:51.310 ⇒ 00:36:52.810 Amber Lin: See what it says.
355 00:37:05.700 ⇒ 00:37:07.370 JanieceGarcia: Yeah. Still not responding.
356 00:37:07.370 ⇒ 00:37:10.710 Amber Lin: Maybe refresh the the page.
357 00:37:12.790 ⇒ 00:37:17.899 Amber Lin: Oh, okay, let me share my screen. It did answer so.
358 00:37:18.420 ⇒ 00:37:19.060 JanieceGarcia: Okay.
359 00:37:21.300 ⇒ 00:37:22.460 Amber Lin: This is what it said.
360 00:37:22.920 ⇒ 00:37:28.499 Amber Lin: Yeah, we go to an annual service schedule. Hold da da da.
361 00:37:29.040 ⇒ 00:37:33.160 JanieceGarcia: That’s perfect. No, I was on the meeting. Are you ready for me?
362 00:37:33.940 ⇒ 00:37:34.620 JanieceGarcia: Yeah.
363 00:37:34.930 ⇒ 00:37:35.720 Amber Lin: I don’t think.
364 00:37:36.720 ⇒ 00:37:46.089 JanieceGarcia: Amber. I do have to get back to you, ma’am, but can can you screenshot that and send it to myself and Yvette? So that way she can see it.
365 00:37:46.730 ⇒ 00:37:48.449 Amber Lin: Send it to Yvet.
366 00:37:49.220 ⇒ 00:37:56.309 Amber Lin: Okay, I’ll send her the one of this, and the new roof and the and the one the Wdi.
367 00:37:56.310 ⇒ 00:37:57.150 JanieceGarcia: Perfect. Okay.
368 00:37:57.150 ⇒ 00:38:02.130 Amber Lin: How’s the training videos? Is that all good? You need any help on that.
369 00:38:02.480 ⇒ 00:38:09.799 JanieceGarcia: I do not at the moment, but I don’t have them complete. So I’m I am hoping to have them complete today and sent to you.
370 00:38:09.950 ⇒ 00:38:12.220 Amber Lin: Okay, sounds good. Thank you so much.
371 00:38:12.220 ⇒ 00:38:13.410 JanieceGarcia: No, thank you. Amber.
372 00:38:13.700 ⇒ 00:38:14.210 Amber Lin: Okay.
373 00:38:14.320 ⇒ 00:38:16.629 JanieceGarcia: Alright, bye, I’ll let you go. Bye-bye.