Meeting Title: ABC | Weekly Planning Date: 2025-04-07 Meeting participants: Casie Aviles, Janiecegarcia, Amber Lin
WEBVTT
1 00:08:23.000 ⇒ 00:08:24.530 Amber Lin: Oh, Hi, Casey!
2 00:08:27.300 ⇒ 00:08:28.840 Amber Lin: Hey! Hey, Amber!
3 00:08:29.070 ⇒ 00:08:29.960 Amber Lin: Hello!
4 00:08:30.370 ⇒ 00:08:33.069 Amber Lin: You know, if Miguel has time today.
5 00:08:34.277 ⇒ 00:08:36.849 Casie Aviles: I I did message him right now.
6 00:08:36.949 ⇒ 00:08:39.069 Casie Aviles: but he hasn’t gotten back to me.
7 00:08:39.280 ⇒ 00:08:40.670 Amber Lin: Okay, that’s okay.
8 00:08:44.800 ⇒ 00:08:54.639 Amber Lin: I think today, just to quickly go over what we wanted to for the next 2 weeks, because we’re doing a 2 week sprint.
9 00:08:54.840 ⇒ 00:09:04.360 Amber Lin: and let me just share my screen. Also, I I just woke up. So I’m like, I am also bewildered
10 00:09:06.520 ⇒ 00:09:08.630 Amber Lin: here. This is linear.
11 00:09:12.490 ⇒ 00:09:13.520 Amber Lin: See?
12 00:09:18.680 ⇒ 00:09:28.640 Amber Lin: Yeah, I think right. Now, we have a few things. So this
13 00:09:30.390 ⇒ 00:09:36.990 Amber Lin: the next 2 weeks we’re gonna roll out to all all the Csrs.
14 00:09:39.010 ⇒ 00:09:44.089 Amber Lin: We are going to that one will be.
15 00:09:45.120 ⇒ 00:09:45.570 Casie Aviles: Okay.
16 00:09:45.570 ⇒ 00:09:46.710 Amber Lin: Prepare for that.
17 00:09:49.100 ⇒ 00:09:54.179 Amber Lin: We also 1, 2
18 00:09:54.630 ⇒ 00:10:01.549 Amber Lin: develop the training bot, though we did discuss that last time. It’ll be a lot easier, I think
19 00:10:03.220 ⇒ 00:10:14.009 Amber Lin: so, looking at that and getting the data stuff ready. That will be for Annie. So I think
20 00:10:16.340 ⇒ 00:10:22.939 Amber Lin: for us, it will just mostly be figuring out how to match the call data to the
21 00:10:23.630 ⇒ 00:10:25.390 Amber Lin: didn’t part data.
22 00:10:28.990 ⇒ 00:10:29.730 Casie Aviles: Okay.
23 00:10:29.730 ⇒ 00:10:30.135 Amber Lin: Yeah.
24 00:10:34.920 ⇒ 00:10:36.259 Amber Lin: Let’s see.
25 00:10:40.240 ⇒ 00:10:42.760 Amber Lin: training phase 2 proposal.
26 00:10:43.370 ⇒ 00:10:47.350 Amber Lin: Okay, that’s that one’s John.
27 00:11:00.780 ⇒ 00:11:07.449 Amber Lin: and based on based on your hours. How much do you think you can do.
28 00:11:07.560 ⇒ 00:11:10.089 Amber Lin: because right now we we have.
29 00:11:10.410 ⇒ 00:11:16.670 Amber Lin: say, like 15 h for you allocated each week on ABC.
30 00:11:17.580 ⇒ 00:11:21.289 Amber Lin: But how long do you think each day would take.
31 00:11:23.350 ⇒ 00:11:28.840 Casie Aviles: So the task that I’ll need to do is, firstly, the Google Chat.
32 00:11:29.110 ⇒ 00:11:31.950 Casie Aviles: Hi, the the update bot, right? So.
33 00:11:35.670 ⇒ 00:11:43.680 Casie Aviles: Hmm, well, I I think we could try for yeah, I could shoot for 15 within 15. So.
34 00:11:48.390 ⇒ 00:11:59.389 Amber Lin: Yeah. Mostly, it’s just the deployment to all of the Csrs. Probably would be the same. It would just be probably just updates here and there.
35 00:12:00.149 ⇒ 00:12:11.679 Amber Lin: more of ad hoc updates. So that should be fine oh, let me, just move move that here
36 00:12:35.980 ⇒ 00:12:40.339 Amber Lin: what else what else do you think is there? So we have the rollout.
37 00:12:41.290 ⇒ 00:12:43.309 Amber Lin: You have the
38 00:13:04.010 ⇒ 00:13:05.200 Casie Aviles: Yeah, I think that’s
39 00:13:05.640 ⇒ 00:13:13.899 Casie Aviles: that’s what comes to mind at the top of my head, like once it’s rolled out like there could be like some minor approve improvements that we need to do.
40 00:13:14.660 ⇒ 00:13:23.220 Amber Lin: Okay? So I think this one, I’m just gonna move it to canceled and peace.
41 00:13:24.730 ⇒ 00:13:28.920 Amber Lin: This is, was this the ticket?
42 00:13:31.730 ⇒ 00:13:35.170 Amber Lin: Hmm, errors?
43 00:13:35.670 ⇒ 00:13:37.660 Amber Lin: Oh, does that have one?
44 00:13:39.890 ⇒ 00:13:43.409 Amber Lin: Oh, and the Api integration?
45 00:13:43.980 ⇒ 00:13:45.510 Amber Lin: Yeah, let me
46 00:13:48.990 ⇒ 00:13:57.470 Amber Lin: do you think, do you think Annie will be able to do that? One of the Api integration.
47 00:13:58.000 ⇒ 00:13:59.199 Casie Aviles: Oh, the Api
48 00:13:59.600 ⇒ 00:14:00.140 Amber Lin: You know.
49 00:14:00.623 ⇒ 00:14:06.859 Casie Aviles: I think maybe it’s more of a more of an more of our
50 00:14:07.490 ⇒ 00:14:09.130 Casie Aviles: yeah. I think I could do it.
51 00:14:09.130 ⇒ 00:14:09.680 Amber Lin: Okay.
52 00:14:09.680 ⇒ 00:14:11.499 Casie Aviles: Not sure if Annie could do it. But
53 00:14:12.020 ⇒ 00:14:17.730 Casie Aviles: yeah, it’s mostly just pulling data. And then I guess we give her the data from 8 by 8.
54 00:14:17.730 ⇒ 00:14:41.230 Amber Lin: Oh, I see. So it’s not her part. Yeah, I’m still waiting for the client team to respond. But they’ve confirmed that they don’t have anyone they know in 8 by 8, so they’ve been also just doing it on their own. They sent a link to the 8 by 8 Api. So I think we just have to learn and set it up on our own as well.
55 00:14:42.080 ⇒ 00:14:42.940 Casie Aviles: Yeah, yeah.
56 00:14:43.110 ⇒ 00:14:47.969 Amber Lin: Okay, so where do we?
57 00:14:49.460 ⇒ 00:14:50.400 Amber Lin: Excellent?
58 00:14:51.040 ⇒ 00:14:55.100 Amber Lin: Where did we put all of that?
59 00:14:55.690 ⇒ 00:14:58.379 Amber Lin: Well, I think we need to do this.
60 00:15:00.180 ⇒ 00:15:02.750 Amber Lin: Oh, disconnect!
61 00:15:14.840 ⇒ 00:15:19.490 Amber Lin: I don’t know where the trainer bought ticket is, honestly.
62 00:15:33.380 ⇒ 00:15:41.850 Amber Lin: So we have 2 weeks right? I think we’re aiming to have the trainer bought ready, but the end of next week. So
63 00:15:43.360 ⇒ 00:15:49.509 Amber Lin: what is your estimate of what we can show them by the end of this week?
64 00:15:52.230 ⇒ 00:15:57.250 Casie Aviles: I mean, I’m thinking that we should be able to have it at least like
65 00:15:57.380 ⇒ 00:16:00.229 Casie Aviles: working on Google Chat. Was it right.
66 00:16:00.530 ⇒ 00:16:01.280 Amber Lin: Hmm.
67 00:16:03.820 ⇒ 00:16:07.079 Casie Aviles: Yeah, that’s, I guess my target to have it on Google chat.
68 00:16:07.260 ⇒ 00:16:15.089 Amber Lin: Hmm, okay, have it on Google chat.
69 00:16:15.580 ⇒ 00:16:19.150 Amber Lin: Okay, we have what we discussed last time. So I’ll just
70 00:16:19.689 ⇒ 00:16:26.630 Amber Lin: I’ll just leave that to you I need to write. Can you help write out the ticket a little bit a little bit more.
71 00:16:27.640 ⇒ 00:16:28.680 Casie Aviles: Oh, sure! Sure!
72 00:16:28.680 ⇒ 00:16:36.789 Amber Lin: Yeah, just chat Gbt, and take the screenshots and mirror, or whatever just so that it has
73 00:16:37.130 ⇒ 00:16:44.850 Amber Lin: oh, acceptance terrier, and like a estimate of
74 00:16:45.530 ⇒ 00:16:49.839 Amber Lin: time, which is, how much time would you say this would take.
75 00:16:51.340 ⇒ 00:16:51.960 Casie Aviles: Okay.
76 00:16:52.210 ⇒ 00:16:54.850 Amber Lin: Yeah, that.
77 00:16:55.570 ⇒ 00:16:58.290 Amber Lin: So I think that will probably take up, say.
78 00:17:00.020 ⇒ 00:17:04.761 Amber Lin: 10 HA week. I don’t know how this long, how this would take.
79 00:17:05.750 ⇒ 00:17:09.709 Amber Lin: and then, like updates here and there probably would be
80 00:17:10.420 ⇒ 00:17:14.079 Amber Lin: 2 h per week. Do you think that’s a reasonable estimate.
81 00:17:15.160 ⇒ 00:17:16.660 Casie Aviles: Yes, yes, that’s reasonable.
82 00:17:17.430 ⇒ 00:17:18.810 Amber Lin: Oh, sounds good.
83 00:17:18.980 ⇒ 00:17:20.099 Amber Lin: Hi, Janice!
84 00:17:20.579 ⇒ 00:17:21.390 JanieceGarcia: Hi.
85 00:17:21.510 ⇒ 00:17:26.800 Amber Lin: Hi, good morning. We’re just planning out the next 2 weeks.
86 00:17:27.069 ⇒ 00:17:48.300 Amber Lin: So we’re deciding, okay, what do we want to do? And what do we want to present by the end of 2 weeks. And I wanted. We also wanted to hear from you from, because, you know, like, we’re developing this for you, and we get caught up a lot of times. And okay, this is a singular task. And so I want to hear from you what’s most important.
87 00:17:48.640 ⇒ 00:18:00.600 Amber Lin: So right now, what we decided on is by the end of 2 weeks, right? By the end of 2 weeks we wanna have it rolled out to all Csrs.
88 00:18:01.250 ⇒ 00:18:02.560 JanieceGarcia: Okay. Yeah.
89 00:18:02.560 ⇒ 00:18:07.091 Amber Lin: By next next Friday we’ll have all the Csrs able to use it.
90 00:18:07.680 ⇒ 00:18:15.969 Amber Lin: And of course, as we we continue, we will continue to update it as we do the rollout.
91 00:18:16.680 ⇒ 00:18:32.310 Amber Lin: That’s 1 main thing. The other part is to work with the data team and connect the call data, which has all the business Kpis and connected to our bot data. So we’re gonna work with the
92 00:18:33.980 ⇒ 00:18:36.300 Amber Lin: data team to get that done.
93 00:18:36.550 ⇒ 00:18:44.160 Amber Lin: And lastly, we do wanna work on the trainer bot.
94 00:18:44.510 ⇒ 00:18:44.920 JanieceGarcia: Okay.
95 00:18:44.920 ⇒ 00:18:48.149 Amber Lin: And to develop that and
96 00:18:50.030 ⇒ 00:18:54.600 Amber Lin: and may hopefully have it go into a test
97 00:18:54.720 ⇒ 00:18:58.189 Amber Lin: period by the end of 2 weeks.
98 00:18:58.760 ⇒ 00:18:59.580 JanieceGarcia: 9, okay.
99 00:19:00.560 ⇒ 00:19:02.350 Amber Lin: Does that sound good to you.
100 00:19:02.490 ⇒ 00:19:03.509 JanieceGarcia: That’s perfect. Yeah.
101 00:19:03.850 ⇒ 00:19:04.350 Amber Lin: Okay.
102 00:19:04.350 ⇒ 00:19:05.140 JanieceGarcia: Definitely.
103 00:19:07.260 ⇒ 00:19:11.185 Amber Lin: Oh, why don’t we here?
104 00:19:18.370 ⇒ 00:19:25.430 Amber Lin: I just oh, I just wanted to confirm, like, what is your desired workflow of updates? Essentially
105 00:19:25.680 ⇒ 00:19:28.689 Amber Lin: so we can. Just we can make sure that when we
106 00:19:28.940 ⇒ 00:19:34.200 Amber Lin: create the trainer bot, it kind of follows your habit of making updates.
107 00:19:35.320 ⇒ 00:19:41.410 JanieceGarcia: I for the updates definitely if there is something cause that’s kind of what we’re seeing with.
108 00:19:41.610 ⇒ 00:19:49.560 JanieceGarcia: you know the Central Doc. Now they’re able to put suggestions in. But how do we know
109 00:19:50.260 ⇒ 00:19:52.050 JanieceGarcia: it needs to come to us?
110 00:19:53.550 ⇒ 00:19:58.109 JanieceGarcia: And so yes, it needs to come to Yvette and myself first.st
111 00:20:01.640 ⇒ 00:20:08.720 JanieceGarcia: So I don’t know. I mean making sure. Maybe if they’re actually able to send them to us
112 00:20:08.830 ⇒ 00:20:11.679 JanieceGarcia: or do like the at
113 00:20:11.910 ⇒ 00:20:18.549 JanieceGarcia: Yvette and at Janice, so we can see them because unless we just go through and we look at them, it’s
114 00:20:18.760 ⇒ 00:20:20.600 JanieceGarcia: you know, we go down the list.
115 00:20:21.140 ⇒ 00:20:21.770 Amber Lin: Hmm.
116 00:20:22.810 ⇒ 00:20:24.030 JanieceGarcia: Does that make sense.
117 00:20:24.180 ⇒ 00:20:25.540 Amber Lin: Yeah. Totally.
118 00:20:25.820 ⇒ 00:20:29.979 JanieceGarcia: Because even with looking at the Central Doc, now.
119 00:20:31.960 ⇒ 00:20:35.750 JanieceGarcia: And we have the suggested comments on there.
120 00:20:36.250 ⇒ 00:20:36.900 Amber Lin: In.
121 00:20:37.820 ⇒ 00:20:42.138 JanieceGarcia: We need the ones that are no longer needed. Gone!
122 00:20:43.050 ⇒ 00:20:44.180 Amber Lin: Hmm.
123 00:20:52.113 ⇒ 00:20:56.480 Amber Lin: do you mean, as in the comments need to be resolved or.
124 00:20:57.075 ⇒ 00:20:57.670 JanieceGarcia: Yeah.
125 00:20:57.670 ⇒ 00:20:58.809 Amber Lin: Well, I see.
126 00:20:59.110 ⇒ 00:21:14.710 Amber Lin: I mean, you guys can also resolve the comment. If you go, you can resolve the comments that’s no longer needed. But I think this part of notifying you guys, or at least presenting to you what’s new in the comments will pretty important.
127 00:21:14.940 ⇒ 00:21:15.590 JanieceGarcia: Hmm.
128 00:21:16.030 ⇒ 00:21:25.550 Amber Lin: And okay, okay, that’s is there anything else in the updating workflow that you think is important?
129 00:21:27.010 ⇒ 00:21:32.780 JanieceGarcia: No, just making sure that we’re able to get them, you know, pretty quick, and and get on.
130 00:21:33.070 ⇒ 00:21:37.019 JanieceGarcia: Get on that and make sure that it is being updated right away.
131 00:21:37.390 ⇒ 00:21:40.470 Amber Lin: Okay? Sounds alrighty.
132 00:21:40.970 ⇒ 00:21:42.280 Amber Lin: Yeah. I think.
133 00:21:42.650 ⇒ 00:21:47.930 Amber Lin: Think that’s all for the for the next 2 weeks.
134 00:21:48.490 ⇒ 00:21:54.700 Amber Lin: How are the Csrs doing? Would you? Would you know that? Did you talk to them last Friday?
135 00:21:55.120 ⇒ 00:22:01.256 JanieceGarcia: I did and so we had still found that there was one that was not
136 00:22:02.030 ⇒ 00:22:10.560 JanieceGarcia: going in and updating he wasn’t using the bot but I know that they’re talking to him
137 00:22:11.650 ⇒ 00:22:18.580 JanieceGarcia: so hopefully. We start seeing that. And that’s Yusuf. Yusuf is the one that wasn’t using the bot as he should.
138 00:22:19.530 ⇒ 00:22:34.299 JanieceGarcia: and also I sent them the form, the feedback form. So is there any way to amber that I can see their feedback, or what they’re saying? Or have they even done the form.
139 00:22:36.939 ⇒ 00:22:42.879 Amber Lin: Yeah, let me try and go find that answer sheet, and I’ll I’ll send to you later.
140 00:22:42.880 ⇒ 00:22:43.909 JanieceGarcia: Okay, perfect.
141 00:22:52.500 ⇒ 00:22:54.420 JanieceGarcia: But so far I know they’re liking it.
142 00:22:55.180 ⇒ 00:22:56.050 Amber Lin: Awesome.
143 00:23:05.540 ⇒ 00:23:09.909 Amber Lin: Yeah, let me try and see if I can find that feedback form.
144 00:23:11.820 ⇒ 00:23:12.970 Amber Lin: Hmm.
145 00:23:14.530 ⇒ 00:23:19.090 Amber Lin: okay, I’ll find it, and I’ll send it. I’ll send it to you. I’ll make a note to do that.
146 00:23:19.280 ⇒ 00:23:19.900 JanieceGarcia: Okay.
147 00:23:20.190 ⇒ 00:23:24.549 Amber Lin: Yeah, anything also would.
148 00:23:24.740 ⇒ 00:23:28.459 Amber Lin: Did they fill up the feedback form? I just wanna make sure.
149 00:23:29.210 ⇒ 00:23:30.710 JanieceGarcia: I’m hoping they did, but I’m.
150 00:23:30.710 ⇒ 00:23:31.250 Amber Lin: Okay.
151 00:23:31.560 ⇒ 00:23:34.329 JanieceGarcia: I’m hoping cause. I sent it to them, and I asked them.
152 00:23:42.270 ⇒ 00:23:49.819 Amber Lin: will we be able to check with the other guy that didn’t really fill out anything or did he didn’t really use the bot.
153 00:23:50.910 ⇒ 00:23:59.209 JanieceGarcia: I will. I think his thing is more of. He’s used to. Not but we need to get away from that. It’s more of a behavior.
154 00:23:59.690 ⇒ 00:24:03.299 Amber Lin: Okay. Okay. I see it’s not that he doesn’t know how to.
155 00:24:03.715 ⇒ 00:24:05.374 JanieceGarcia: It’s a behavior. Yeah.
156 00:24:08.190 ⇒ 00:24:10.048 Amber Lin: That? And then this week
157 00:24:10.560 ⇒ 00:24:20.710 Amber Lin: I I mean, I mean, we’ll have them using it this today. Hopefully, we have more usage. And then tomorrow morning we’ll review the errors and then see what we can improve.
158 00:24:21.060 ⇒ 00:24:21.570 Amber Lin: Okay.
159 00:24:22.210 ⇒ 00:24:26.679 Amber Lin: Exciting. Did you? Were you able to record the training video?
160 00:24:26.910 ⇒ 00:24:27.500 Amber Lin: Sorry. No.
161 00:24:27.500 ⇒ 00:24:42.929 JanieceGarcia: No. So the training videos, that’s gonna be the actual training for the bot, the bot, the slides that we’re going to. That’s gonna be Steven and Yvette that are actually introducing and doing it during our company meeting.
162 00:24:43.300 ⇒ 00:24:44.850 Amber Lin: Oh, I see!
163 00:24:44.850 ⇒ 00:24:50.929 JanieceGarcia: Yeah, I’m just doing the training portion, not the actual announcement of it.
164 00:24:51.080 ⇒ 00:24:59.759 Amber Lin: Oh, cool. Okay, okay, that that makes a lot more sense. What do you think is needed for the training videos? I just wanna line.
165 00:24:59.760 ⇒ 00:25:00.550 JanieceGarcia: Awesome.
166 00:25:00.550 ⇒ 00:25:01.699 Amber Lin: What to tell you.
167 00:25:02.390 ⇒ 00:25:07.829 JanieceGarcia: How, of course, how to download make sure that it’s under the apps
168 00:25:07.940 ⇒ 00:25:14.650 JanieceGarcia: cause. I even struggled with that, but I think it was because I was looking for Andy felt the other way.
169 00:25:14.970 ⇒ 00:25:15.410 Amber Lin: Yeah.
170 00:25:15.410 ⇒ 00:25:20.283 JanieceGarcia: Them which is now fixed. I saw Tim did update that
171 00:25:21.120 ⇒ 00:25:28.989 JanieceGarcia: and then really how to use it and talk about the feedback. The feedback is the biggest thing we’ve got to have. The feedback.
172 00:25:31.680 ⇒ 00:25:44.310 Amber Lin: I mean, we do. Have. We do already have a video of installing it. What do you think you need to create the videos cause. I know you’ve already been gone through all of those hiccups, and you know how to solve
173 00:25:45.600 ⇒ 00:25:50.800 Amber Lin: what do you need from me? Additionally, like anything you need. Just tell me I’ll I’ll figure that out.
174 00:25:55.050 ⇒ 00:25:56.350 JanieceGarcia: I don’t know. I mean.
175 00:25:57.860 ⇒ 00:25:59.670 Amber Lin: Do you want to take a go at it?
176 00:26:00.220 ⇒ 00:26:00.990 JanieceGarcia: Me!
177 00:26:03.750 ⇒ 00:26:20.409 Amber Lin: I mean, the 1st time I recorded video, I was like, Oh, my God! I’m talking so much. So I did it 2 times, and it was fine, so maybe just practice it. I don’t, because we’re the only ones who know how it should work. None of them know. So to them, anyways.
178 00:26:21.630 ⇒ 00:26:26.990 JanieceGarcia: True. And I normally, I mean, I make the training videos myself for everything else that we do. But I’m
179 00:26:27.510 ⇒ 00:26:29.270 JanieceGarcia: I get so nervous.
180 00:26:30.250 ⇒ 00:26:33.030 JanieceGarcia: Oh, but I get through them.
181 00:26:33.380 ⇒ 00:26:43.189 JanieceGarcia: So with downloading the app, though, because I just wanna make sure that I am correct, too. So under app, they’re gonna go to the little 3 dots.
182 00:26:44.760 ⇒ 00:26:45.819 JanieceGarcia: Find the app.
183 00:26:46.270 ⇒ 00:26:47.050 Amber Lin: Yeah.
184 00:26:47.200 ⇒ 00:26:50.360 JanieceGarcia: And then all they have to type in is Andy.
185 00:26:50.700 ⇒ 00:26:53.030 Amber Lin: Yeah. Yeah. Totally.
186 00:26:53.410 ⇒ 00:26:54.140 JanieceGarcia: Okay.
187 00:26:54.490 ⇒ 00:26:57.119 JanieceGarcia: And that’s how it was. But.
188 00:26:57.670 ⇒ 00:27:02.660 Amber Lin: I mean, you can experiment on a random Csr’s email account.
189 00:27:03.020 ⇒ 00:27:06.400 JanieceGarcia: Okay, I’ll use one of mine on my team.
190 00:27:06.973 ⇒ 00:27:09.656 JanieceGarcia: and then I can just screen record.
191 00:27:10.040 ⇒ 00:27:20.029 Amber Lin: Yeah. And I mean, we’ll have a it’s still early Monday. So if you get a chance to do it today, you’ll know. Okay, what do I need? What else do I need to add? So.
192 00:27:20.900 ⇒ 00:27:31.470 JanieceGarcia: So I know just that. And then going in typing a question, talking about the thumbs, up thumbs down feedback feedback, and then the form.
193 00:27:32.340 ⇒ 00:27:33.100 JanieceGarcia: Oh.
194 00:27:33.100 ⇒ 00:27:33.755 Amber Lin: Yeah.
195 00:27:34.810 ⇒ 00:27:40.156 JanieceGarcia: So I would like to make sure that they all have that form, too. So that way they can go ahead and
196 00:27:40.730 ⇒ 00:27:43.120 JanieceGarcia: send the feedback in that way, too, at the end.
197 00:27:43.660 ⇒ 00:27:46.860 JanieceGarcia: you know whether it’s the end of the day or end of the week, or something.
198 00:27:48.440 ⇒ 00:27:51.789 Amber Lin: But yeah, but I’m excited.
199 00:27:52.080 ⇒ 00:27:57.819 Amber Lin: exciting. Yeah, just let me know how it goes. Maybe just create a random draft version. We can talk about it.
200 00:27:57.820 ⇒ 00:27:58.180 JanieceGarcia: As well.
201 00:27:58.230 ⇒ 00:28:03.254 Amber Lin: As well. So stress it doesn’t nothing so pretty early.
202 00:28:03.690 ⇒ 00:28:04.880 JanieceGarcia: Okay.
203 00:28:05.230 ⇒ 00:28:11.529 Amber Lin: Yeah, okay, I think, actually, maybe we can aim to
204 00:28:11.710 ⇒ 00:28:14.410 Amber Lin: cause we already been testing with them
205 00:28:14.760 ⇒ 00:28:18.509 Amber Lin: this Wednesday. It will be a full week. So I think
206 00:28:18.970 ⇒ 00:28:26.729 Amber Lin: by after Wednesday we’ll start hopefully. We have enough training, videos and event. And
207 00:28:27.195 ⇒ 00:28:35.980 Amber Lin: Steven have already announced it, and then we can plan to roll it out and have them using it by the by, start of next Monday, maybe.
208 00:28:35.980 ⇒ 00:28:36.485 JanieceGarcia: Yes.
209 00:28:36.990 ⇒ 00:28:37.690 Amber Lin: Okay. Yeah.
210 00:28:37.690 ⇒ 00:28:40.750 JanieceGarcia: Because the announcement’s gonna happen they’re gonna do it. On Thursday, the 10.th
211 00:28:40.750 ⇒ 00:28:43.509 Amber Lin: Oh, okay. Sounds good. Yeah.
212 00:28:43.680 ⇒ 00:28:44.680 Amber Lin: Oh.
213 00:28:46.110 ⇒ 00:28:49.850 JanieceGarcia: So the announcement will happen on Thursday, the 10th
214 00:28:50.190 ⇒ 00:28:54.249 JanieceGarcia: so I will have my training videos done by then.
215 00:28:55.160 ⇒ 00:28:56.999 Amber Lin: You’re gonna announce.
216 00:28:58.490 ⇒ 00:28:59.040 JanieceGarcia: Yep.
217 00:28:59.170 ⇒ 00:29:05.469 JanieceGarcia: and then we’ll just have to ask him, probably like Friday. Hey, go ahead and load the pest agents in there.
218 00:29:05.690 ⇒ 00:29:14.609 Amber Lin: Yeah, that’s a good point. I need to write that down last time we didn’t. And then it took 2, 2 more days.
219 00:29:15.780 ⇒ 00:29:19.971 JanieceGarcia: And then so with the bot to
220 00:29:21.260 ⇒ 00:29:25.930 JanieceGarcia: So anytime that we’re adding somebody, hmm!
221 00:29:26.850 ⇒ 00:29:30.240 JanieceGarcia: Tim’s gonna have to give the approval. Is that what I’m understanding.
222 00:29:31.190 ⇒ 00:29:36.140 Amber Lin: He just needs to add those emails into the access list.
223 00:29:36.310 ⇒ 00:29:53.200 Amber Lin: It just takes a little bit to take effect. It’s super easy on his end and super easy. We just tell him, give him all the emails, or essentially just all the Csrs. And it just takes a little while to take effect, so I’ll I’ll make sure to tell him once we confirm. I’ll tell him as soon as possible.
224 00:29:53.650 ⇒ 00:29:57.620 JanieceGarcia: Okay, okay, perfect, awesome.
225 00:29:58.090 ⇒ 00:29:59.310 JanieceGarcia: Well, that’s it.
226 00:29:59.670 ⇒ 00:30:00.659 JanieceGarcia: It’s all I have.
227 00:30:03.150 ⇒ 00:30:09.649 Amber Lin: Oh, it just needs, I think, my wi-fi wasn’t that good, or your wi-fi? Wasn’t that good you kinda cut out for a little bit.
228 00:30:10.350 ⇒ 00:30:12.152 JanieceGarcia: Did I? No, that’s all I had.
229 00:30:12.410 ⇒ 00:30:16.889 Amber Lin: Oh, okay, fantastic. Yeah. We had a really quick meeting. So that’s great.
230 00:30:16.890 ⇒ 00:30:17.590 JanieceGarcia: Hello!
231 00:30:18.290 ⇒ 00:30:25.161 Amber Lin: I. I have my video off because I was so so so sleepy. I woke up. I woke up like 30 min ago.
232 00:30:26.128 ⇒ 00:30:30.139 JanieceGarcia: You’re good, you’re good. No worries.
233 00:30:30.490 ⇒ 00:30:33.250 Amber Lin: Okay. I’ll see you tomorrow. Then I’ll send you the form.
234 00:30:33.400 ⇒ 00:30:35.919 JanieceGarcia: Okay. Sounds good, perfect. Thank you. Bye.
235 00:30:35.920 ⇒ 00:30:36.980 Amber Lin: Exactly.