Meeting Title: ABC | Daily Standup Date: 2025-04-04 Meeting participants: Miguel De Veyra, Janiecegarcia, Amber Lin
WEBVTT
1 00:02:53.810 ⇒ 00:02:55.110 Miguel de Veyra: Hello, Amber!
2 00:02:56.730 ⇒ 00:02:58.130 Amber Lin: Hello!
3 00:02:59.140 ⇒ 00:03:03.399 Amber Lin: Oh, I don’t know if Denise is gonna come
4 00:03:05.860 ⇒ 00:03:08.180 Miguel de Veyra: Might just come later on that meeting
5 00:03:08.660 ⇒ 00:03:15.557 Amber Lin: Yeah, let’s just make it quick. I am still in bed.
6 00:03:16.506 ⇒ 00:03:17.519 Miguel de Veyra: Okay. Okay.
7 00:03:19.230 ⇒ 00:03:22.649 Amber Lin: Can you update me on what have like, what
8 00:03:22.800 ⇒ 00:03:30.790 Amber Lin: what was happening? Is there any updates for ABC, or is it mostly for the AI team, which will be, we’ll talk soon about
9 00:03:31.720 ⇒ 00:03:37.310 Miguel de Veyra: I don’t think we did anything for ABC yesterday, because it’s pretty much done, and it’s just for rollout
10 00:03:38.000 ⇒ 00:03:39.440 Amber Lin: Yeah, yeah.
11 00:03:40.850 ⇒ 00:03:46.929 Amber Lin: you run me through the updates we did for him. I’m making the I’m making the slide deck. So
12 00:03:47.760 ⇒ 00:03:49.410 Miguel de Veyra: Or who, sorry for the
13 00:03:49.740 ⇒ 00:03:52.749 Amber Lin: Yeah, yeah, like, what type of updates do we do?
14 00:03:52.750 ⇒ 00:04:09.020 Miguel de Veyra: So we fix the analytics, basically the grading system. We changed it completely. And then the docs, the behaviors, we added, like the downselling, the upselling is already there and then never use the word save just added more guardrails, basically
15 00:04:09.468 ⇒ 00:04:16.029 Amber Lin: Let me write that down so downselling.
16 00:04:17.340 ⇒ 00:04:24.219 Amber Lin: Don’t use the word safe, and I know there’s the one.
17 00:04:24.730 ⇒ 00:04:27.990 Amber Lin: or we wanted to avoid rescheduling right
18 00:04:28.340 ⇒ 00:04:30.530 Miguel de Veyra: Yeah, that’s technically the down selling
19 00:04:30.530 ⇒ 00:04:32.829 Amber Lin: Downselling. Okay.
20 00:04:35.510 ⇒ 00:04:37.880 JanieceGarcia: Don’t worry, you guys. Sorry I’m late.
21 00:04:38.250 ⇒ 00:04:47.480 Amber Lin: Good morning. Don’t worry. I mean, today is just mostly quick updates, because we’re having a big meeting. Yeah.
22 00:04:49.577 ⇒ 00:04:54.359 Amber Lin: We could look at the dashboard real quick.
23 00:04:55.630 ⇒ 00:04:59.540 Amber Lin: So the last 24 h, wow!
24 00:05:00.106 ⇒ 00:05:05.750 Amber Lin: Joy asked a lot of a lot of questions. So let me share my screen.
25 00:05:06.160 ⇒ 00:05:07.749 JanieceGarcia: Yes, she’s amazing.
26 00:05:07.750 ⇒ 00:05:08.440 Amber Lin: Yeah.
27 00:05:08.440 ⇒ 00:05:12.489 JanieceGarcia: She’s she’s awesome. She’s a brand new Csr. But she’s
28 00:05:13.190 ⇒ 00:05:14.559 Amber Lin: Look at her.
29 00:05:14.560 ⇒ 00:05:16.660 JanieceGarcia: I love it. That is awesome.
30 00:05:17.180 ⇒ 00:05:24.009 Amber Lin: Yeah, and 22 exchanges for 5% error rate. That’s great. And then
31 00:05:25.790 ⇒ 00:05:29.580 Amber Lin: not a lot of thumbs feedback. But
32 00:05:30.900 ⇒ 00:05:45.920 Amber Lin: oh, what’s the incorrect answer for product order, alright production, order is used for oh.
33 00:05:51.450 ⇒ 00:05:52.320 Amber Lin: who else?
34 00:05:53.230 ⇒ 00:05:55.210 Amber Lin: What is a production? Order
35 00:05:55.700 ⇒ 00:06:00.336 JanieceGarcia: Production order is gonna be like a reservice job completion.
36 00:06:02.080 ⇒ 00:06:07.110 JanieceGarcia: is used for all appointments that are not charged to the customer. Yep.
37 00:06:07.700 ⇒ 00:06:09.010 Amber Lin: Is that correct?
38 00:06:10.310 ⇒ 00:06:11.100 Amber Lin: Oh!
39 00:06:13.040 ⇒ 00:06:13.900 Amber Lin: Oh!
40 00:06:14.840 ⇒ 00:06:19.090 JanieceGarcia: What else is it saying? What’s the? Let me ask it myself.
41 00:06:19.660 ⇒ 00:06:27.080 JanieceGarcia: and we go. I’m putting a note on the error on the ABC errors because where?
42 00:06:31.350 ⇒ 00:06:33.950 JanieceGarcia: Because I’m kind of worried on where she got that answer
43 00:06:36.470 ⇒ 00:06:38.040 Amber Lin: Oh!
44 00:06:40.890 ⇒ 00:06:43.150 Miguel de Veyra: Okay for production
45 00:06:43.150 ⇒ 00:06:45.260 Amber Lin: Is that in the Central Doc
46 00:06:47.420 ⇒ 00:06:49.440 JanieceGarcia: It should be
47 00:06:49.440 ⇒ 00:06:58.130 Amber Lin: Yes, if it’s in the Central Doc, then maybe we just don’t have in the golden data sheet. That’s probably why it was 100% error
48 00:06:58.430 ⇒ 00:07:05.779 JanieceGarcia: A production order is used for all appointments that are not charged to the customer. This includes, follow up. Yeah, that’s the correct answer.
49 00:07:05.780 ⇒ 00:07:06.879 Amber Lin: Yeah, can we do?
50 00:07:06.880 ⇒ 00:07:09.210 Amber Lin: When was this? When was this? Asked,
51 00:07:10.720 ⇒ 00:07:16.040 Miguel de Veyra: Hmm cause it. It might have not been, you know, updated in
52 00:07:16.170 ⇒ 00:07:19.170 Miguel de Veyra: like when we updated it. This might have went through before that
53 00:07:19.170 ⇒ 00:07:25.090 Amber Lin: Well, this is April 3, rd 4 Pm. So this was yesterday. 4 Pm.
54 00:07:25.640 ⇒ 00:07:29.289 Miguel de Veyra: Okay, okay, yeah. I’ll check this out.
55 00:07:29.520 ⇒ 00:07:31.310 Miguel de Veyra: Yeah, get the id
56 00:07:31.670 ⇒ 00:07:38.230 Amber Lin: Yeah, probably just evals.
57 00:07:38.930 ⇒ 00:07:41.229 Amber Lin: So we have the data
58 00:07:41.720 ⇒ 00:07:47.030 Miguel de Veyra: Yeah. The thing is, it’s also did tag on basically us the logs
59 00:07:49.600 ⇒ 00:07:53.259 Miguel de Veyra: like in the slack channel. It didn’t tag as an arrow
60 00:07:54.740 ⇒ 00:08:01.839 Amber Lin: Oh, actually, it’s here. What is the production? 5 34. Am sorry I was looking for? Pm, oh, okay.
61 00:08:06.750 ⇒ 00:08:08.657 Miguel de Veyra: Okay, yeah, we’ll look into that. But
62 00:08:09.260 ⇒ 00:08:11.109 Amber Lin: Yeah. Great. I mean, that’s the only one.
63 00:08:13.240 ⇒ 00:08:14.390 Amber Lin: Yay.
64 00:08:14.670 ⇒ 00:08:15.190 Amber Lin: Okay.
65 00:08:15.190 ⇒ 00:08:15.910 JanieceGarcia: Sweet.
66 00:08:16.900 ⇒ 00:08:18.979 Amber Lin: Exciting. That’s awesome.
67 00:08:19.370 ⇒ 00:08:34.789 JanieceGarcia: That is awesome. I did I wanted to let you guys know, too. I went, and I spoke to each one of them yesterday, and Joy and Amy were my biggest where I was really wanting to see how it was going for them, because they’re brand brand new like.
68 00:08:35.380 ⇒ 00:08:40.588 JanieceGarcia: No, no, on the phones, yet they’re everything that they do is outbound right now.
69 00:08:41.350 ⇒ 00:08:52.939 JanieceGarcia: So to hear how excited they were yesterday, and to hear the you know that they are getting accurate information that you know they’re they’re really happy. So
70 00:08:53.260 ⇒ 00:08:53.755 Amber Lin: Wait.
71 00:08:54.450 ⇒ 00:09:02.070 Amber Lin: Because, look, this is Monday. This is Monday. We’re at 75%. I know. Mostly it’s just us testing. And then
72 00:09:02.390 ⇒ 00:09:05.719 Amber Lin: let’s Monday to Tuesday. Got better
73 00:09:05.980 ⇒ 00:09:08.039 JanieceGarcia: Still mostly us
74 00:09:08.630 ⇒ 00:09:11.149 Amber Lin: And then when they started testing.
75 00:09:11.320 ⇒ 00:09:15.760 Amber Lin: So when they started testing got better.
76 00:09:16.440 ⇒ 00:09:19.780 Amber Lin: And then yesterday it got a lot better.
77 00:09:21.570 ⇒ 00:09:22.470 Amber Lin: So
78 00:09:25.680 ⇒ 00:09:27.850 Amber Lin: see what they asked.
79 00:09:29.860 ⇒ 00:09:35.950 Amber Lin: Deduction order, service, order, serious managers.
80 00:09:36.080 ⇒ 00:09:37.160 Amber Lin: Commission.
81 00:09:37.810 ⇒ 00:09:39.440 Amber Lin: What’s the crispy?
82 00:09:40.350 ⇒ 00:09:46.493 Amber Lin: Oh, okay, that’s great.
83 00:09:47.640 ⇒ 00:09:55.480 Amber Lin: Okay, let and see. So I’ll update this document. I think I made a
84 00:09:55.630 ⇒ 00:10:15.859 Amber Lin: this is slide deck and ended up doing so. I have that they have 2 versions. If we each one, I have 2 versions of the one. I’m not sure if you want it really, really funny, but it might be too casual when you have your execs around there. So I have a friendly but professional version so that.
85 00:10:16.320 ⇒ 00:10:22.750 Amber Lin: And I have, wasn’t it for me?
86 00:10:23.580 ⇒ 00:10:34.780 Amber Lin: Ask questions for the trainers for business outcomes kinda timeline. And then what’s next.
87 00:10:35.360 ⇒ 00:10:39.780 Amber Lin: Yeah, that’s it.
88 00:10:41.970 ⇒ 00:10:48.500 Amber Lin: Hmm, so I think we’re gonna have a pretty good, pretty good update for them today.
89 00:10:49.010 ⇒ 00:10:52.250 JanieceGarcia: I know I’m excited. I’m so excited
90 00:10:52.250 ⇒ 00:11:00.409 Amber Lin: I know, and then we can tell them how great the Csrs are doing, and then it’ll make them a lot more confident to roll it out
91 00:11:00.650 ⇒ 00:11:01.080 JanieceGarcia: No.
92 00:11:01.200 ⇒ 00:11:01.810 Amber Lin: Everybody.
93 00:11:02.770 ⇒ 00:11:03.480 JanieceGarcia: Per row
94 00:11:03.780 ⇒ 00:11:06.200 Amber Lin: Yeah, okay, I mean.
95 00:11:06.200 ⇒ 00:11:06.850 JanieceGarcia: Yay!
96 00:11:06.850 ⇒ 00:11:12.659 Amber Lin: That’s all. Do you? Do you know, if they filled out the feedback form or no
97 00:11:12.660 ⇒ 00:11:18.050 JanieceGarcia: I went by yesterday and was asking them, I will.
98 00:11:18.410 ⇒ 00:11:20.570 JanieceGarcia: Well, they don’t come in till 9.
99 00:11:22.300 ⇒ 00:11:25.869 JanieceGarcia: And Cameron and Yusuf. I wasn’t able to contact
100 00:11:26.421 ⇒ 00:11:28.599 JanieceGarcia: because they were on a phone as
101 00:11:28.810 ⇒ 00:11:38.349 JanieceGarcia: I was walking around and meeting with each one of them, because yesterday Pest was pretty crazy but I know that they didn’t ask questions in the bot either. So
102 00:11:38.590 ⇒ 00:11:39.830 Amber Lin: Oh, okay.
103 00:11:39.830 ⇒ 00:11:41.689 JanieceGarcia: I’ll touch Base with them again
104 00:11:41.690 ⇒ 00:11:48.710 Amber Lin: Okay, sounds good. I mean, we’ll know who asked how many questions. So you will know who to talk to
105 00:11:48.970 ⇒ 00:11:49.520 JanieceGarcia: Okay.
106 00:11:49.770 ⇒ 00:11:50.400 Amber Lin: Yeah.
107 00:11:50.500 ⇒ 00:11:53.470 Amber Lin: I mean, it’s only the 1st week. So it’s okay.
108 00:11:55.690 ⇒ 00:11:57.140 Amber Lin: Okay, sounds good.
109 00:11:57.270 ⇒ 00:11:59.720 Amber Lin: I’ll see you at the meeting later.
110 00:12:00.050 ⇒ 00:12:02.710 JanieceGarcia: Alrighty awesome bye bye, Miguel
111 00:12:03.400 ⇒ 00:12:05.160 Miguel de Veyra: Bye, guys, see, you have a good day.