Meeting Title: ABC | Daily Standup Date: 2025-04-03 Meeting participants: Amber Lin, Janiecegarcia, Miguel De Veyra, Casie Aviles
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1 00:00:07.810 ⇒ 00:00:08.890 Miguel de Veyra: Hello! Hello!
2 00:01:54.530 ⇒ 00:01:55.970 JanieceGarcia: Good morning!
3 00:02:04.030 ⇒ 00:02:04.590 Amber Lin: Hi! There!
4 00:02:06.590 ⇒ 00:02:07.690 JanieceGarcia: Morning.
5 00:02:07.930 ⇒ 00:02:12.360 JanieceGarcia: Sorry guys literally just got into the Austin office
6 00:02:13.200 ⇒ 00:02:15.930 Amber Lin: Oh, wow! You’re you’re in Austin today.
7 00:02:16.820 ⇒ 00:02:18.169 JanieceGarcia: Every Thursday? Yes.
8 00:02:18.510 ⇒ 00:02:25.309 Amber Lin: Oh, cool it. Well, doesn’t that make it a very long commute if you’re closer to the other office?
9 00:02:27.010 ⇒ 00:02:27.970 Amber Lin: Oh, okay.
10 00:02:28.180 ⇒ 00:02:40.509 JanieceGarcia: But it’s okay. I love it. I I love doing it just because I mean, I get to some of my team is here anyway, and the reception team that I manage is also here, so I make sure to come down at least once a week.
11 00:02:41.490 ⇒ 00:02:46.269 Amber Lin: I see it’s interesting. How is it? How did it go last week?
12 00:02:47.040 ⇒ 00:02:49.279 Amber Lin: I’m sorry. How did it go yesterday?
13 00:02:49.280 ⇒ 00:02:54.489 JanieceGarcia: Yesterday it went really good. I’m excited. I wanna see
14 00:02:54.760 ⇒ 00:03:06.094 JanieceGarcia: the errors that have come up because my whole thing like I was. I was working yesterday and going through and testing some stuff out and looking at the questions.
15 00:03:07.090 ⇒ 00:03:17.769 JanieceGarcia: I’m trying to, you know. I’m able to see my answers and able to see, okay what I I know I need. But like in that email that we got we have
16 00:03:17.930 ⇒ 00:03:19.349 JanieceGarcia: great feedback.
17 00:03:19.500 ⇒ 00:03:38.820 JanieceGarcia: But I still want to know. Okay, really, if it’s close to being accurate, how accurate were those questions, or were those answers? Or what is it that I really need to update, because I wasn’t even seeing any comments in the Central Doc like they were doing before. So I’m I’m anxious to see where those
18 00:03:39.250 ⇒ 00:03:43.090 JanieceGarcia: how those questions went, and I didn’t look at the dashboard, and that’s on me.
19 00:03:44.350 ⇒ 00:03:50.299 Amber Lin: I see. Let’s we can go look at the dashboard. Actually, we can start there.
20 00:03:50.510 ⇒ 00:03:54.359 Amber Lin: or we can check the error logs to see if there’s anything
21 00:03:55.550 ⇒ 00:03:58.380 JanieceGarcia: Maybe the arrow arrow locks.
22 00:03:59.317 ⇒ 00:04:05.170 Amber Lin: Yeah. Go check where it is.
23 00:04:06.230 ⇒ 00:04:15.750 Amber Lin: Oh, it’s ABC phones. Oh, so huh?
24 00:04:17.050 ⇒ 00:04:23.939 Amber Lin: Doesn’t seem like anything was put into the errors except for our testing. So let me go
25 00:04:23.940 ⇒ 00:04:24.990 JanieceGarcia: No testing.
26 00:04:24.990 ⇒ 00:04:30.330 Amber Lin: Okay, let me go. Check the dashboard
27 00:04:36.180 ⇒ 00:04:37.770 JanieceGarcia: That’s so weird and
28 00:04:38.100 ⇒ 00:04:38.939 Casie Aviles: Oh, sorry!
29 00:04:39.200 ⇒ 00:04:42.545 JanieceGarcia: No, no, go ahead, Casey, I was just gonna make comment
30 00:04:42.850 ⇒ 00:04:50.430 Casie Aviles: I I did see like a bunch of thumbs down and thumbs up feedback coming in from yesterday. So
31 00:04:50.805 ⇒ 00:04:57.559 Amber Lin: Great. Yeah, they did a lot more. And now we have a lot more thumbs up and down.
32 00:04:58.090 ⇒ 00:04:59.710 Amber Lin: Feedback.
33 00:05:00.260 ⇒ 00:05:03.920 Amber Lin: You go, his Ashley
34 00:05:04.830 ⇒ 00:05:08.919 JanieceGarcia: And so that actually only means that was 3 times thumbs down
35 00:05:11.745 ⇒ 00:05:12.780 Amber Lin: Yeah.
36 00:05:13.050 ⇒ 00:05:15.829 Amber Lin: So the if we go here.
37 00:05:16.030 ⇒ 00:05:23.880 Amber Lin: I think from yesterday for the last 24 h, we have 7 thumbs up and 3 thumbs down. We can go look at those
38 00:05:25.110 ⇒ 00:05:27.210 JanieceGarcia: Wonder if that’s myself, though.
39 00:05:28.290 ⇒ 00:05:32.540 JanieceGarcia: and that’s what worries me is that they’re not doing it. Oh, Joy and Keelan! Okay.
40 00:05:32.930 ⇒ 00:05:36.420 Amber Lin: Have one from joy, and one from and
41 00:05:36.420 ⇒ 00:05:36.780 JanieceGarcia: Okay.
42 00:05:36.780 ⇒ 00:05:39.640 Amber Lin: Let’s check the output.
43 00:05:40.350 ⇒ 00:05:41.709 Amber Lin: What did it say?
44 00:05:42.490 ⇒ 00:05:47.080 Amber Lin: It was rodent maintenance
45 00:05:50.610 ⇒ 00:05:54.429 JanieceGarcia: The duration one that’s the one with Miguel and I testing so
46 00:05:54.670 ⇒ 00:05:55.970 Miguel de Veyra: Oh, yeah.
47 00:05:56.890 ⇒ 00:06:00.650 JanieceGarcia: Does the rodent maintenance program include routine inspections?
48 00:06:01.650 ⇒ 00:06:05.979 JanieceGarcia: Hmm, I need to look at that cause. It should actually say it on the paperwork
49 00:06:23.030 ⇒ 00:06:27.654 Amber Lin: Janice, would you look at these 2 questions from the Central Doc?
50 00:06:33.450 ⇒ 00:06:37.179 Amber Lin: Let me go on, Casey. How’s the progress from yesterday?
51 00:06:38.010 ⇒ 00:06:39.040 JanieceGarcia: Hmm.
52 00:06:40.962 ⇒ 00:06:47.850 Miguel de Veyra: Technically, all tickets were finished. Like, we’ve updated the docs. The behavioral changes should have been also added
53 00:06:48.250 ⇒ 00:06:49.200 Amber Lin: Yeah.
54 00:06:49.200 ⇒ 00:06:52.809 Miguel de Veyra: And then, as you can see, the error rates, we’ve fixed it
55 00:06:53.860 ⇒ 00:07:00.349 Miguel de Veyra: I mean, not not fixed, but we’ve adjusted it to be more accurate and more lenient, I would say
56 00:07:01.440 ⇒ 00:07:06.410 Amber Lin: Okay, let me see, if I can move all the tickets.
57 00:07:10.270 ⇒ 00:07:16.080 Amber Lin: Oh, great you guys moved already da- da-da.
58 00:07:16.920 ⇒ 00:07:28.349 Amber Lin: yeah, let me go check on the error rates. So when we edit the other error rates, did it affect the historical ones as well? Or is it just the new ones coming in
59 00:07:28.630 ⇒ 00:07:30.060 Miguel de Veyra: Oh, just the new ones
60 00:07:30.060 ⇒ 00:07:30.960 Amber Lin: Oh, okay.
61 00:07:31.250 ⇒ 00:07:34.650 Amber Lin: So for yesterday days.
62 00:07:35.230 ⇒ 00:07:36.130 Amber Lin: But
63 00:07:43.780 ⇒ 00:07:44.590 Amber Lin: hmm.
64 00:07:50.100 ⇒ 00:07:56.300 Miguel de Veyra: So I don’t think we recorded any errors from yesterday past, or testing
65 00:07:57.188 ⇒ 00:08:03.740 Amber Lin: I see. I mean there’s a there’s these 2
66 00:08:04.180 ⇒ 00:08:08.770 Amber Lin: right, I think the duration and the road and maintenance
67 00:08:09.640 ⇒ 00:08:14.080 JanieceGarcia: Well, the duration one that one was from Miguel and I testing stuff
68 00:08:14.080 ⇒ 00:08:21.722 JanieceGarcia: when yeah, that was testing so truthfully. It’s just that routine maintenance one, and then the
69 00:08:22.310 ⇒ 00:08:29.000 JanieceGarcia: The restriction question, which I think we kind of need to talk through that a little bit
70 00:08:33.039 ⇒ 00:08:37.990 JanieceGarcia: But I wanna I’m gonna check on the Central Doc. I need to open everything up. I’m sorry I feel like I’m behind
71 00:08:38.991 ⇒ 00:08:41.280 Miguel de Veyra: There’s no rodent maintenance. I check
72 00:08:41.730 ⇒ 00:08:42.780 JanieceGarcia: You checked. Okay?
73 00:08:43.419 ⇒ 00:08:44.079 JanieceGarcia: Hmm.
74 00:08:45.000 ⇒ 00:08:48.600 Miguel de Veyra: I’m misspelling maintenance right?
75 00:08:48.600 ⇒ 00:08:50.820 JanieceGarcia: I could definitely do that. So
76 00:08:51.190 ⇒ 00:08:53.263 Miguel de Veyra: Oh, it’s not there! It’s not there.
77 00:08:54.230 ⇒ 00:09:02.740 Amber Lin: Okay, do we want to do? We want to update it now, do you want to write it down? Ben and Shannon and Grace Update it
78 00:09:03.120 ⇒ 00:09:08.929 JanieceGarcia: No, I definitely want to get it updated. If that’s not in there because routine inspections.
79 00:09:09.320 ⇒ 00:09:13.734 JanieceGarcia: that’s why I wanna look because I was even going through what you guys,
80 00:09:14.860 ⇒ 00:09:26.869 JanieceGarcia: scraped from the web website. And then, like our menu of services, and we do inspect around the home on a regular basis. So that’s why I’m kind of like
81 00:09:27.760 ⇒ 00:09:29.930 JanieceGarcia: Doesn’t make sense to me. Why
82 00:09:32.080 ⇒ 00:09:35.710 Amber Lin: Hmm! This is choice question
83 00:09:36.090 ⇒ 00:09:48.890 Amber Lin: alright, and I think if we fix that, we’re pretty good for the day and we’ll we’ll the only task we need to do is to make them use it even more, because the more they use it the more holes will identify, and then the better. Our documentation would be
84 00:09:58.600 ⇒ 00:10:02.810 JanieceGarcia: and like, even okay, so rodent, the home is qualified.
85 00:10:07.930 ⇒ 00:10:16.580 JanieceGarcia: I truly believe that we’re just gonna need to put in their routine inspect inspection. I think it’s gonna be a wording thing. It’s not gonna be an actual.
86 00:10:17.980 ⇒ 00:10:22.150 JanieceGarcia: not done
87 00:10:31.046 ⇒ 00:10:36.540 JanieceGarcia: while I’m looking at this, how?
88 00:10:37.750 ⇒ 00:10:41.559 JanieceGarcia: How would we be able to. Okay. So if
89 00:10:42.240 ⇒ 00:10:47.090 JanieceGarcia: if a technician gets hurt on the job right.
90 00:10:47.190 ⇒ 00:10:56.860 JanieceGarcia: or if something happens and they end up having to have restrictions, so they no longer can do certain things.
91 00:10:57.240 ⇒ 00:11:11.079 JanieceGarcia: Okay, that is not going to show on the sheets that we give you guys and that you guys have put in. It’s gonna be more of a block on schedules. So I
92 00:11:11.980 ⇒ 00:11:26.890 JanieceGarcia: because we don’t know truthfully, we don’t know when it’s gonna start and when it’s gonna end, because it’s gonna depend on their doctor’s appointments or their physical therapy, or, you know, stuff like that. So that’s not gonna be something that’s gonna
93 00:11:27.110 ⇒ 00:11:32.970 JanieceGarcia: be hard. And yes, this is info that’s needed all the time. Does that make sense
94 00:11:33.350 ⇒ 00:11:42.390 Amber Lin: Okay, so can, what type of answer would we provide? What would be like a sample answer? Would we just say that it depends
95 00:11:42.840 ⇒ 00:11:52.840 JanieceGarcia: I. That’s kind of where I’m thinking, as I’m thinking through it is, it depends. Check this, the check your evolve schedules
96 00:11:52.960 ⇒ 00:11:54.530 JanieceGarcia: for restrictions
97 00:11:57.460 ⇒ 00:12:03.320 Amber Lin: yeah, Miguel’s, in case he has to jump to another engineering meeting. So we can, we can keep talking
98 00:12:03.320 ⇒ 00:12:03.720 JanieceGarcia: No worries.
99 00:12:05.189 ⇒ 00:12:10.569 Amber Lin: So when we add that, do we add that to the
100 00:12:11.300 ⇒ 00:12:18.920 Amber Lin: central Doc of when we have? When you are asked a maintenance question, you reply with
101 00:12:19.704 ⇒ 00:12:22.240 Amber Lin: please check you, evolve
102 00:12:24.160 ⇒ 00:12:24.790 Amber Lin: Boom.
103 00:12:24.790 ⇒ 00:12:25.890 JanieceGarcia: I think so.
104 00:12:30.890 ⇒ 00:12:39.299 JanieceGarcia: and I’m I have a meeting with Shannon today this morning, and then, of course, I have my regular meeting with Yvette as well. So
105 00:12:41.110 ⇒ 00:12:48.079 Amber Lin: Fantastic. I know Yvette was also looking at the dashboard, and should be pretty right now.
106 00:12:48.590 ⇒ 00:12:52.800 JanieceGarcia: Awesome.
107 00:12:53.010 ⇒ 00:12:53.800 Amber Lin: Here.
108 00:13:03.560 ⇒ 00:13:07.640 JanieceGarcia: I think it’s gonna take me a moment is an inside out. Okay.
109 00:13:16.620 ⇒ 00:13:22.800 JanieceGarcia: that’s on there with the inspection rodent inspection. It is an inside and out inspection
110 00:13:23.460 ⇒ 00:13:24.070 Amber Lin: Oh!
111 00:13:26.800 ⇒ 00:13:30.730 JanieceGarcia: That’s why I’m saying I think it’s a wording thing. It’s not the fact that it’s not
112 00:13:31.528 ⇒ 00:13:36.320 Amber Lin: Maintenance or inspection is the difference
113 00:13:37.530 ⇒ 00:13:39.270 Amber Lin: Oh, I see!
114 00:13:39.550 ⇒ 00:13:49.430 JanieceGarcia: And so, instead of it saying, like routine inspection, it’s, you know, it’s actual, just rodent inspection.
115 00:13:50.340 ⇒ 00:13:53.265 JanieceGarcia: I need to work on the wording for that.
116 00:13:55.910 ⇒ 00:14:01.609 JanieceGarcia: But that’s definitely something that I can update. And then I’ll test it out this afternoon, too, while I’m playing with it.
117 00:14:02.130 ⇒ 00:14:07.909 Amber Lin: Sounds good, sounds good, and we could also.
118 00:14:08.040 ⇒ 00:14:27.710 Amber Lin: I don’t know how frequent they’ve used it. Do you think we can make the Csrs do their survey end of day today, because it’ll be great if we have surveys. And then Friday meetings we can can show Steven and Matt, and maybe event that oh, these guys use it these many times. So I think it’ll be great if we can fill out a little survey
119 00:14:32.663 ⇒ 00:14:34.790 Amber Lin: And the surveys in Google form. Right?
120 00:14:35.100 ⇒ 00:14:36.479 Amber Lin: Yeah, it’s a Google form.
121 00:14:36.680 ⇒ 00:14:38.180 Amber Lin: And you should have the link
122 00:14:38.180 ⇒ 00:14:39.570 JanieceGarcia: And I have access
123 00:14:41.497 ⇒ 00:14:45.140 Amber Lin: I was making the presentation for
124 00:14:45.792 ⇒ 00:14:51.100 Amber Lin: for announcing Andy, and I just wanted to ask for your feedback.
125 00:14:51.528 ⇒ 00:14:58.760 Amber Lin: It’s not completely done yet, but I know you’re going to be the one that’s presenting. So I wanna run it through you 1st before I
126 00:14:59.450 ⇒ 00:15:09.199 Amber Lin: before I flesh it out. So essentially, it’s just it’s just these, these 3 7.
127 00:15:09.580 ⇒ 00:15:22.893 Amber Lin: So 1st of all is okay, what is Andy? We’re editing the logo. So we’re gonna change that later. We got the colors from your bed. But I just put it there because I thought that was really cute personal favorite. But
128 00:15:23.210 ⇒ 00:15:34.650 JanieceGarcia: My personal favorite, too. With that amber that comes back to my whole thing is Andy is supposed to be an I at the end.
129 00:15:34.890 ⇒ 00:15:39.600 JanieceGarcia: So why does our bot name actually have a Y at the end
130 00:15:39.900 ⇒ 00:15:43.830 Amber Lin: I see. Do we want it to end with an I
131 00:15:45.698 ⇒ 00:15:50.369 JanieceGarcia: Cause. The whole thing was like Andy with an I, you have AI
132 00:15:52.043 ⇒ 00:15:53.349 Amber Lin: Oh, my!
133 00:15:53.350 ⇒ 00:15:54.810 JanieceGarcia: They kind of play on words
134 00:15:54.810 ⇒ 00:16:01.109 Amber Lin: Yeah, I didn’t know that. Oh, that’s so cool. Okay,
135 00:16:04.310 ⇒ 00:16:07.730 JanieceGarcia: That’s why, whenever I was like, I had sent to you guys whenever I
136 00:16:07.730 ⇒ 00:16:11.759 Amber Lin: Oh, I know when you’re looking for it. We’re like, what is this
137 00:16:12.070 ⇒ 00:16:18.086 JanieceGarcia: Yeah. And Scott was like, no, it does have an eye. I was like, no, it doesn’t
138 00:16:18.440 ⇒ 00:16:20.340 Amber Lin: But this guy has not used it.
139 00:16:21.355 ⇒ 00:16:29.167 JanieceGarcia: No be like who’s not testing Scott?
140 00:16:31.750 ⇒ 00:16:33.880 Amber Lin: Okay. Well.
141 00:16:33.880 ⇒ 00:16:35.110 JanieceGarcia: I love that though
142 00:16:35.400 ⇒ 00:16:35.750 Amber Lin: Okay.
143 00:16:35.750 ⇒ 00:16:37.860 JanieceGarcia: Google Chat, and you can ask it questions. I love that
144 00:16:38.360 ⇒ 00:16:38.940 Amber Lin: Right.
145 00:16:39.070 ⇒ 00:16:55.280 Amber Lin: and then this I need to edit the wordings. But do you think we should have this slide of kind of talking in the voice of the Csrs. Because this is who is looking at this announcement. Is it just the Csrs or everybody at the company
146 00:16:55.870 ⇒ 00:17:03.430 JanieceGarcia: The Csrs, the the entire Csr, the whole office group. I I guess I should say, Yeah.
147 00:17:03.430 ⇒ 00:17:05.569 Amber Lin: Oh, it’s just a past division. Then
148 00:17:06.130 ⇒ 00:17:08.650 JanieceGarcia: No, it’s gonna be all of our Csrs that are. Gonna see
149 00:17:08.650 ⇒ 00:17:09.329 Amber Lin: Oh, good!
150 00:17:09.339 ⇒ 00:17:10.839 JanieceGarcia: So they know what’s coming?
151 00:17:11.430 ⇒ 00:17:17.551 Amber Lin: Oh, I see. Okay. I think I might edit this title to be. Maybe
152 00:17:19.270 ⇒ 00:17:22.113 Amber Lin: Dave, in the life of a Csr
153 00:17:22.839 ⇒ 00:17:23.799 JanieceGarcia: Yeah, for sure.
154 00:17:27.259 ⇒ 00:17:36.849 Amber Lin: I was like. Is there anything I also should add, so I can’t find the documents long. Call times like my training is very long, and my customers always so
155 00:17:36.980 ⇒ 00:17:40.540 Amber Lin: very frustrated. I I need to edit this wording, but
156 00:17:42.130 ⇒ 00:17:48.243 JanieceGarcia: Yeah, with the points you have the points. I mean, this is completely, yeah.
157 00:17:49.100 ⇒ 00:17:51.170 JanieceGarcia: You hit the nail on the head for sure.
158 00:17:51.440 ⇒ 00:18:04.470 Amber Lin: Okay, I will edit the wording that. And then I want to talk about how does this benefit you? Less searching better customers and do do this.
159 00:18:06.090 ⇒ 00:18:09.040 Amber Lin: Oh, okay, great.
160 00:18:09.470 ⇒ 00:18:11.861 Amber Lin: Then that does benefit them.
161 00:18:13.130 ⇒ 00:18:24.340 JanieceGarcia: I wouldn’t say more sales. I would keep it as like more leads or more. Oh, by the ways, just because they don’t get a percentage of
162 00:18:25.120 ⇒ 00:18:27.360 JanieceGarcia: they get a flat rate
163 00:18:28.580 ⇒ 00:18:29.340 Amber Lin: I do?
164 00:18:30.260 ⇒ 00:18:33.360 JanieceGarcia: I still have to search a number right?
165 00:18:34.900 ⇒ 00:18:39.770 Amber Lin: Oh, okay, that’s good. I’m glad I checked with you because I wasn’t sure how the commissions worked.
166 00:18:41.328 ⇒ 00:18:48.509 Amber Lin: And lastly, I wanted. I wanted to ask you what kind of frequently asked questions they might have
167 00:18:49.800 ⇒ 00:18:55.430 JanieceGarcia: That number one is, yeah, everybody’s freaking out about that. And then, of course.
168 00:18:55.430 ⇒ 00:18:57.329 JanieceGarcia: will it work, or will it help?
169 00:18:57.680 ⇒ 00:18:59.430 JanieceGarcia: Is it truly going to help me
170 00:19:03.870 ⇒ 00:19:04.890 Amber Lin: What else?
171 00:19:06.370 ⇒ 00:19:08.089 Amber Lin: Or do you think that’s it?
172 00:19:08.310 ⇒ 00:19:09.580 JanieceGarcia: Will it be updated?
173 00:19:17.320 ⇒ 00:19:27.729 JanieceGarcia: I think those 3 right there, those are the top ones. And that’s pro. That’s what if that’s gonna hit on big time. Because they’re all gonna ask.
174 00:19:28.050 ⇒ 00:19:31.530 JanieceGarcia: is Andy gonna take my job? No, he’s here to help
175 00:19:31.750 ⇒ 00:19:38.849 JanieceGarcia: right? Is it going to work? Yes, as long as we keep the updates going. So those are going to be.
176 00:19:39.470 ⇒ 00:19:40.960 JanieceGarcia: those are going to be huge
177 00:19:50.740 ⇒ 00:19:59.419 Amber Lin: no, my job perfect. It won’t change their salary or anything right would it change how their performance is evaluated
178 00:20:02.350 ⇒ 00:20:05.890 JanieceGarcia: If anything, it should actually help their performance. Because.
179 00:20:06.590 ⇒ 00:20:13.139 JanieceGarcia: you know, they’re not gonna have such long calls. They’re not, gonna you know. It’s gonna be different.
180 00:20:16.590 ⇒ 00:20:24.570 Amber Lin: Oh, sorry are there? Are they paid or retained, based on their call performance? How is their performance assessed
181 00:20:25.290 ⇒ 00:20:31.780 JanieceGarcia: No, I mean, we have our Kpis, right? We have our Kpis but
182 00:20:32.830 ⇒ 00:20:47.099 JanieceGarcia: we don’t have a crazy turnaround like our turnaround percentage is a lot lower than any other call centers. Because we don’t. We’re not like a normal call center. We want to keep people. So we’re gonna do everything we can to help them. And this is one of those things
183 00:20:47.100 ⇒ 00:20:49.401 Amber Lin: Especially when the trainings are so long
184 00:20:49.730 ⇒ 00:20:51.410 JanieceGarcia: Exactly, exactly.
185 00:20:51.940 ⇒ 00:21:08.160 Amber Lin: Yeah. And I think, okay, so the last slide, if I think this is, should I have this? This is more? I didn’t know if we’re gonna have company execs there. So I have this benefit. ABC, do you
186 00:21:08.160 ⇒ 00:21:14.860 JanieceGarcia: Definitely. I think that would be a good one. But I would let Yvette and Steven answer on that. If they want that type of.
187 00:21:15.510 ⇒ 00:21:15.850 JanieceGarcia: I’m sorry.
188 00:21:15.850 ⇒ 00:21:21.020 JanieceGarcia: Want that in there, but I think it. It still goes to, you know, especially the training
189 00:21:23.750 ⇒ 00:21:31.260 Amber Lin: Hmm, yeah, this is the like. These are for the company execs cause. That’s the
190 00:21:31.490 ⇒ 00:21:42.590 Amber Lin: in like the key things. And this is for the manager. So I know this, like everything above, is talking to the Csrs. And this slide is not talking to them because they don’t think they.
191 00:21:42.910 ⇒ 00:21:43.480 Amber Lin: I don’t think
192 00:21:43.480 ⇒ 00:21:45.169 JanieceGarcia: They don’t understand that. Yeah.
193 00:21:45.170 ⇒ 00:21:45.740 Amber Lin: Yeah.
194 00:21:47.870 ⇒ 00:21:52.839 JanieceGarcia: But for sure, the managers like Yvette’s team that’s gonna be in there. This is gonna be
195 00:21:52.840 ⇒ 00:21:53.570 Amber Lin: Oh, okay.
196 00:21:53.570 ⇒ 00:21:54.980 JanieceGarcia: Them to see it. So yeah.
197 00:21:54.980 ⇒ 00:21:56.829 Amber Lin: Sounds good. So I’ll have.
198 00:21:56.990 ⇒ 00:22:01.759 Amber Lin: Maybe I’ll have separate one for just trainers and separate one for this.
199 00:22:02.010 ⇒ 00:22:18.189 Amber Lin: So they bit more clear. Okay, thank you so much. That’s really helpful. I will write out a script do you want? Do you want to talk more casually? Do you want to be like, okay, I’ll make it like, I’ll have some
200 00:22:18.410 ⇒ 00:22:20.599 Amber Lin: analogies in here and there.
201 00:22:21.130 ⇒ 00:22:23.790 Amber Lin: Yeah, make it more likely. Okay.
202 00:22:23.790 ⇒ 00:22:35.728 JanieceGarcia: Try to make it just a little bit more, you know, fun and upbeat and positive. So that way, it’s not just business business, and you know nobody listens to that. They fall asleep so
203 00:22:36.350 ⇒ 00:22:44.208 Amber Lin: Okay, sounds good. I will try to have this to you, maybe at the end of it today, if not by tomorrow. So
204 00:22:44.550 ⇒ 00:22:45.080 JanieceGarcia: Okay.
205 00:22:45.350 ⇒ 00:22:52.350 Amber Lin: We can show them this in the meeting, because I know, I think Steven asked to have this by end of this week.
206 00:22:53.570 ⇒ 00:22:56.800 JanieceGarcia: Okay, okay, perfect. Thank you. Amber.
207 00:22:57.200 ⇒ 00:23:01.140 Amber Lin: Yay, I’m so happy. I also like your shirt. It says mama.
208 00:23:01.580 ⇒ 00:23:04.180 JanieceGarcia: Oh, yes, it’s 1 of those ones that
209 00:23:05.790 ⇒ 00:23:15.730 Amber Lin: Oh, I know, I know! That’s that’s how it changed. And then it grew a long time, and then his mom, then his mom.
210 00:23:16.343 ⇒ 00:23:16.776 Amber Lin: Yup
211 00:23:17.430 ⇒ 00:23:29.959 JanieceGarcia: It definitely is. And being a boy, mom, for sure, and does all 3, I mean even my 7 year old. They have my 7 year old right now, calling me dude. I’m like, can you do that to dad? Not me. I’m still mommy.
212 00:23:33.090 ⇒ 00:23:38.600 JanieceGarcia: How old was your? How old was your 1st kid, my oldest, is 19
213 00:23:38.900 ⇒ 00:23:41.682 Amber Lin: Oh, okay, yeah. It’s in the peak. Buffets
214 00:23:42.398 ⇒ 00:23:52.701 JanieceGarcia: Oh, yeah, he’s always. Yesterday, I was writing with him. And he I, said, something, he’s, like, Bro, like, I am not your Bra, I am your mother.
215 00:23:55.150 ⇒ 00:23:58.799 Amber Lin: It takes until it takes until I think.
216 00:23:58.990 ⇒ 00:24:09.250 Amber Lin: for I think for boys it’s at least like 2223. After they started earning money for a bit. And then they’re like, Okay, mom,
217 00:24:12.306 ⇒ 00:24:17.053 JanieceGarcia: Amber. You are not helping me see the light at the end of the tunnel
218 00:24:20.520 ⇒ 00:24:26.170 Amber Lin: Oh, gosh! They! Oh, they! They’re applying to colleges right now, right? Or is you
219 00:24:26.170 ⇒ 00:24:29.170 JanieceGarcia: He is actually going into the Air Force
220 00:24:30.080 ⇒ 00:24:33.120 Amber Lin: Oh, my goodness! That’s so cool!
221 00:24:33.430 ⇒ 00:24:39.309 JanieceGarcia: So I’m really excited, and we’re very, very proud of him. But I’m also really nervous and scared.
222 00:24:39.310 ⇒ 00:24:39.720 Amber Lin: Inform.
223 00:24:39.720 ⇒ 00:24:40.750 JanieceGarcia: Too, but
224 00:24:41.460 ⇒ 00:24:49.870 Amber Lin: The airport, the G forces and the pilots spinning in those planes like, Wow, crazy
225 00:24:49.870 ⇒ 00:24:55.780 JanieceGarcia: He wants. He’s very technology, like, how you guys are like this is
226 00:24:56.660 ⇒ 00:25:20.630 JanieceGarcia: alien to me, right? Like getting all these little dashboards and all this stuff right? That’s alien to me. But for him like this is what he loves. He’s he set up my at home workstation. He’s the one if I need help with sheets and stuff he’s like. Here you go, mom, just tell me what you need. And he does it, you know. So he’s actually chose the Air Force because he wants to do cyber security
227 00:25:22.250 ⇒ 00:25:29.999 Amber Lin: Wow! And I know that after you get after you finish your service they pay for your college right.
228 00:25:30.150 ⇒ 00:25:34.059 Amber Lin: and that is so huge as college here in the Us. Is so expensive
229 00:25:34.080 ⇒ 00:25:35.520 JanieceGarcia: So expensive.
230 00:25:35.670 ⇒ 00:25:38.550 Amber Lin: No, I’m so glad that he gets to do that.
231 00:25:39.000 ⇒ 00:25:46.750 JanieceGarcia: Yeah. So I’m excited for him. And it’s it’s right up his alley and cyber security engineering. That’s
232 00:25:47.160 ⇒ 00:25:48.569 JanieceGarcia: that’s what he wants to do.
233 00:25:49.110 ⇒ 00:25:49.700 JanieceGarcia: So
234 00:25:50.040 ⇒ 00:25:50.970 Amber Lin: You didn’t.
235 00:25:51.230 ⇒ 00:25:54.170 Amber Lin: Is he gonna stay in Texas
236 00:25:55.010 ⇒ 00:25:56.410 JanieceGarcia: No, no, he wants to travel.
237 00:25:57.000 ⇒ 00:25:57.470 Amber Lin: Oh, great!
238 00:25:57.470 ⇒ 00:26:02.090 JanieceGarcia: He wants to see the world, but he’s very. He’s a recluse.
239 00:26:02.935 ⇒ 00:26:03.620 JanieceGarcia: So
240 00:26:05.070 ⇒ 00:26:13.822 JanieceGarcia: he’s that’s why I’m so nervous with him going into the Air Force, because this is definitely not his comfort zone to like step out and talk to people unless it’s behind a screen
241 00:26:14.080 ⇒ 00:26:14.660 Amber Lin: Cool.
242 00:26:14.690 ⇒ 00:26:17.030 JanieceGarcia: So this is huge.
243 00:26:17.900 ⇒ 00:26:32.110 Amber Lin: Well, that’s so interesting, Janice, because you’re so friendly and you talk, you probably talk to a lot of people, and then usually all the kids are so different like the. It’s very different from my parents. My parents get shy, and they don’t talk to a lot of people
244 00:26:33.440 ⇒ 00:26:38.020 Amber Lin: talk to random people that I meet on the train, or wherever so
245 00:26:38.020 ⇒ 00:26:39.639 JanieceGarcia: See, I would, too.
246 00:26:40.020 ⇒ 00:26:40.920 Amber Lin: All right.
247 00:26:41.100 ⇒ 00:26:48.573 Amber Lin: so I don’t know. I don’t know what’s what’s the difference. Maybe my parents didn’t do enough of that, so I had. So I wanted to do more
248 00:26:50.120 ⇒ 00:26:56.109 JanieceGarcia: And then maybe it’s opposite for me. I’ve done too much of that. So now he’s like, No, mom, we’re good. No, Bro.
249 00:26:56.370 ⇒ 00:27:02.349 Amber Lin: I think he is pretty comfortable, like he knows that you will talk, and so he
250 00:27:02.750 ⇒ 00:27:12.820 Amber Lin: I don’t need to, but also I I learned to do that when I was in college. So I think once he goes to the Air Force and has to talk to people, he’ll learn that.
251 00:27:12.820 ⇒ 00:27:13.799 Amber Lin: So open up.
252 00:27:14.110 ⇒ 00:27:20.559 Amber Lin: Yeah. And plus he can’t. He can no longer hide behind the screen when he’s in the Air Force, so it will happen
253 00:27:20.560 ⇒ 00:27:21.270 JanieceGarcia: There you go.
254 00:27:21.440 ⇒ 00:27:27.779 JanieceGarcia: Yeah, you know, when he he went and took his test, his Asvad test and stuff. And
255 00:27:28.250 ⇒ 00:27:46.250 JanieceGarcia: he was like mom, he told me, and my husband he he sat us down. He was like, Okay, this is what I’m doing. This is what it is. And so he’s done all the studying, and he’s done all the testing and everything. And so whenever he had to go on base for the 1st time, and actually take the real Asvab test
256 00:27:46.670 ⇒ 00:27:57.780 JanieceGarcia: he was. He was sick to his stomach. He was nervous. He he told us he was like I I was shaking so bad that I couldn’t even he bombed it the 1st time.
257 00:27:57.920 ⇒ 00:28:13.747 JanieceGarcia: but it was because his nerves, because he’s not used to talking to anybody, is not used to having to do things like that, and he was like I was surrounded by all of these military personnel, and I said, Yep, it’s time to get away from that screen. You can’t hide behind it no more
258 00:28:15.160 ⇒ 00:28:19.910 Amber Lin: So scary. And I imagine they look scary, too. I’m imagining.
259 00:28:19.910 ⇒ 00:28:22.830 Amber Lin: Okay for this situation. It’s so tough
260 00:28:25.228 ⇒ 00:28:28.910 Amber Lin: When is going? He’s done with high school almost right
261 00:28:29.130 ⇒ 00:28:35.229 JanieceGarcia: Yeah, he’s done with high school. So end of May, June, we’ll see. I’m like, Oh.
262 00:28:35.440 ⇒ 00:28:41.279 Amber Lin: No, I will. I will ask you about that in a month.
263 00:28:41.690 ⇒ 00:28:54.560 JanieceGarcia: Yeah. Ask me in about a month and see where we’re at. He’s he’s not wanting to leave until his girlfriend’s graduation cause. He graduated last year. So he’s been studying and taking some other just
264 00:28:54.930 ⇒ 00:29:08.049 JanieceGarcia: tech classes online. But when he finally decided this, he’s gone through it. But he’s been telling her, because they’ve been together for a little over 2 years. So he’s been telling her. I’ll wait until you graduate, because she’s a year younger than him.
265 00:29:08.470 ⇒ 00:29:09.520 Amber Lin: Oh!
266 00:29:09.520 ⇒ 00:29:10.430 JanieceGarcia: So
267 00:29:10.610 ⇒ 00:29:21.579 JanieceGarcia: so she’s gonna go off to college. And then he’s gonna go into the Air Force and go into basic. So they’ll do their their thing for the next 4 years by themselves.
268 00:29:21.580 ⇒ 00:29:23.989 Amber Lin: Wow! It’s so tough.
269 00:29:24.660 ⇒ 00:29:25.320 JanieceGarcia: Yeah.
270 00:29:25.700 ⇒ 00:29:29.999 Amber Lin: My partner is from DC. So when
271 00:29:30.000 ⇒ 00:29:30.810 JanieceGarcia: Oh, wow!
272 00:29:30.810 ⇒ 00:29:39.600 Amber Lin: Summer. It was very painful, because I I’m in La, my partner’s in DC, so it’s very tough to do long distance for me, but usually we’re
273 00:29:39.600 ⇒ 00:29:40.669 JanieceGarcia: It’s just like goodness
274 00:29:41.550 ⇒ 00:29:42.260 Amber Lin: Yeah.
275 00:29:43.120 ⇒ 00:29:46.579 JanieceGarcia: Wow, yeah, I couldn’t do that. I don’t know how you do that. I couldn’t
276 00:29:46.580 ⇒ 00:30:03.759 Amber Lin: I put it, I was very pained. I was. It was very, very hard. It only went through because it ended because it was short enough. It was a summer, and then it ended, and then I flew over. So the pain physically
277 00:30:05.780 ⇒ 00:30:08.580 JanieceGarcia: But awesome. That’s so cool
278 00:30:08.580 ⇒ 00:30:14.740 Amber Lin: Okay, I got I I gotta jump. I know you’re also pretty busy, too. It’s really nice talking to you. And I was
279 00:30:14.740 ⇒ 00:30:15.859 JanieceGarcia: Yes, you too.
280 00:30:15.860 ⇒ 00:30:17.799 Amber Lin: That’s going to the Air Force.
281 00:30:18.130 ⇒ 00:30:18.730 Amber Lin: Wow!
282 00:30:18.730 ⇒ 00:30:23.320 JanieceGarcia: I’m gonna have to come out to California and and hang out. It’ll be fun
283 00:30:23.640 ⇒ 00:30:28.689 Amber Lin: Yeah. I mean, if your son wants to travel, California is a good place to travel to
284 00:30:29.550 ⇒ 00:30:30.410 JanieceGarcia: Right?
285 00:30:30.870 ⇒ 00:30:33.770 JanieceGarcia: Well, awesome. Well, thank you. Amber
286 00:30:34.220 ⇒ 00:30:35.779 Amber Lin: Yeah, I’ll see you tomorrow
287 00:30:36.090 ⇒ 00:30:36.790 JanieceGarcia: Yes.
288 00:30:36.790 ⇒ 00:30:39.159 Amber Lin: On the Csr’s. Okay.
289 00:30:39.160 ⇒ 00:30:41.180 JanieceGarcia: Yes, I am, too. Bye.