Meeting Title: ABC | Daily Standup Date: 2025-04-02 Meeting participants: Amber Lin, Janiecegarcia, Miguel De Veyra, Casie Aviles


WEBVTT

1 00:00:24.660 00:00:25.770 Amber Lin: Hi guys

2 00:00:27.676 00:00:28.609 Miguel de Veyra: Hey, guys.

3 00:00:29.407 00:00:36.390 Amber Lin: We’ll keep it quick, Miguel. I know you have something to work on, and I don’t think Janice is coming today, so

4 00:00:36.390 00:00:38.009 Miguel de Veyra: Oh, Janice’s son coming today

5 00:00:38.160 00:00:41.372 Amber Lin: Oh, well, she’s not here, so I just assume she’s not coming

6 00:00:42.264 00:00:50.429 Amber Lin: so quickly for ABC. We do have something to work on. I know we haven’t been doing anything for it this week, so

7 00:00:51.210 00:00:54.639 Amber Lin: let me share, screen and look in the near.

8 00:00:55.420 00:01:06.759 Amber Lin: I know, Janice said. There were some errors like, if you guys saw the email that she sent, there’s some errors that she found, which probably is because we haven’t done anything with the bot. So

9 00:01:07.670 00:01:14.640 Amber Lin: I think, Casey, you might have to do some work for it today. So that would be

10 00:01:15.300 00:01:33.570 Amber Lin: so both of you lock time on ABC for last week, and this week that would be very helpful. And then I know the error. Spreadsheet is not that updated? I think that will be pretty pretty fast, and then just some things that we talked about

11 00:01:34.958 00:01:39.039 Miguel de Veyra: Yeah, amber is this for this cycle or next cycle

12 00:01:39.640 00:01:44.110 Miguel de Veyra: cause we only have 12.5 HI believe, for Casey right? And then, including

13 00:01:44.110 00:01:46.820 Amber Lin: Yeah, but we haven’t spent any time on this.

14 00:01:48.240 00:01:52.449 Amber Lin: So we have essentially spent 0 h

15 00:01:53.410 00:01:57.319 Miguel de Veyra: I see we did some changes. Casey, do you wanna say something

16 00:01:58.740 00:02:04.268 Casie Aviles: Oh, I was just going to ask about the the project, because there’s no ABC project on clockify. So

17 00:02:05.160 00:02:09.769 Casie Aviles: what I did is I just put everything in AI automation

18 00:02:10.487 00:02:12.640 Miguel de Veyra: There is ABC.

19 00:02:12.740 00:02:14.000 Miguel de Veyra: Or are you not part of

20 00:02:15.150 00:02:15.860 Casie Aviles: Not added.

21 00:02:16.176 00:02:20.919 Amber Lin: Can you, Ping Marianne? So she’ll add you. I didn’t know about that. I’m sorry.

22 00:02:21.610 00:02:24.439 Amber Lin: Okay, no problem. I’ll I’ll let Marianne know

23 00:02:29.550 00:02:34.749 Miguel de Veyra: Have we done anything, Casey, for ABC this week or not yet

24 00:02:35.934 00:02:42.820 Casie Aviles: For ABC. No, just some. I just did. Some minor fixes to the workflow, but it’s just really minor. So

25 00:02:43.360 00:02:43.720 Miguel de Veyra: Sounds good

26 00:02:43.720 00:02:45.259 Casie Aviles: Covered in the tickets.

27 00:02:49.410 00:02:55.900 Amber Lin: I think so. I think we should do some work for them, and fix some bugs and

28 00:02:56.360 00:03:01.509 Casie Aviles: Okay, which ticket do you guys want me to work on for? ABC, so I. So it’s clear

29 00:03:01.660 00:03:04.939 Amber Lin: Yeah, so just to update the behavior of

30 00:03:04.940 00:03:13.489 Miguel de Veyra: Amber. I think this is not priority. The priority should be the the analytics one, basically the rating.

31 00:03:13.720 00:03:16.270 Miguel de Veyra: I’d rather spend this time there. Cause.

32 00:03:16.700 00:03:19.510 Miguel de Veyra: Yeah, as long as we don’t fix that, we’re gonna be seeing, you know.

33 00:03:20.120 00:03:21.889 Casie Aviles: Data is gonna be bad, right?

34 00:03:21.890 00:03:23.240 Miguel de Veyra: Yeah, yeah.

35 00:03:23.538 00:03:28.919 Amber Lin: That’s what if that’s what you think. I think that’s awful good. I’ll just this one this ticket

36 00:03:28.920 00:03:29.550 Miguel de Veyra: Yeah.

37 00:03:29.770 00:03:30.780 Amber Lin: Right great.

38 00:03:31.568 00:03:38.870 Amber Lin: I think these are very minor fixes. So if we get extra time we can work on that because Janice was complaining about it.

39 00:03:40.020 00:03:55.570 Miguel de Veyra: Yeah, yeah, we, I think for the rest, we can add it to next cycle. I mean, if we have time, this cycle, then we can definitely add it. But I think really the biggest thing we might have to hop on a brainstorming session about for this, Casey, is how we can improve the quality score

40 00:03:56.790 00:03:58.020 Casie Aviles: Okay. Sure.

41 00:03:58.020 00:04:04.979 Miguel de Veyra: Yeah, basically fix that. Because, yeah, but yeah, let’s hop on a brainstorming session. But yeah, I think that’s pretty much it

42 00:04:05.220 00:04:11.690 Amber Lin: That will be the main thing, Michael. I I just don’t know how to deal with denise’s complaints

43 00:04:12.110 00:04:12.959 Miguel de Veyra: Wait. What did she say?

44 00:04:12.960 00:04:17.880 Amber Lin: Well, I don’t know if you saw a email, let me pull it up.

45 00:04:18.230 00:04:26.450 Amber Lin: So she was like, we talked about it, but then there was nothing that changed.

46 00:04:27.020 00:04:31.869 Amber Lin: So sorry. Yeah, I have it from the email. Right?

47 00:04:32.730 00:04:35.039 Amber Lin: Yeah. So she said.

48 00:04:37.080 00:04:38.669 Miguel de Veyra: You’re not sharing screen. By the way.

49 00:04:39.130 00:04:40.980 Amber Lin: Yeah, I’ll share my screen.

50 00:04:41.530 00:04:42.829 Amber Lin: This email

51 00:04:44.980 00:04:47.159 Miguel de Veyra: There are a few things that we have spotted

52 00:04:49.200 00:04:53.310 Amber Lin: So the things that we talked about on Monday meeting. She’s still getting it wrong.

53 00:04:53.440 00:05:00.820 Amber Lin: I really don’t think that task will take too long, because it’s just updating few prompts right? And

54 00:05:01.020 00:05:03.739 Amber Lin: it’s it should feel like, if she’s

55 00:05:06.510 00:05:10.330 Amber Lin: error, we’ll have some problems in Friday’s meeting

56 00:05:11.270 00:05:12.690 Casie Aviles: Yeah, I understand.

57 00:05:12.910 00:05:25.869 Miguel de Veyra: Yeah, this is all the one in the ticket. Right? I think we should have clarified, I think, for next time should clarify that. Yeah, we have that in the pipeline. We’ll we’ll take note of that. But you know right now, the priority is this.

58 00:05:26.160 00:05:31.729 Miguel de Veyra: because obviously we’re losing money in this client. If we work any more hours with them.

59 00:05:33.270 00:05:34.060 Amber Lin: And

60 00:05:34.410 00:05:36.129 Miguel de Veyra: Because so I I got yeah.

61 00:05:36.130 00:05:39.459 Amber Lin: Cause. I know we haven’t done any work for them this week.

62 00:05:41.520 00:05:44.530 Casie Aviles: So sorry. Go ahead.

63 00:05:44.530 00:05:49.219 Miguel de Veyra: I mean, we can work on that, but our quality score won’t be worked out

64 00:05:49.515 00:05:49.809 Amber Lin: Yeah.

65 00:05:49.810 00:05:52.529 Miguel de Veyra: Which which do you think we should we prioritize

66 00:05:54.150 00:06:06.549 Amber Lin: well, we have Wednesday, Thursday, Friday. Essentially 2 days right? Do you think the quality score is gonna take a full 2 days, or how long do you think the

67 00:06:07.293 00:06:10.999 Amber Lin: what is it? The bot updates would take

68 00:06:12.737 00:06:15.660 Miguel de Veyra: The quality score, I would say.

69 00:06:15.870 00:06:20.120 Miguel de Veyra: we’ll spend an entire day there. I’ll probably finalize that with Casey.

70 00:06:22.643 00:06:25.809 Miguel de Veyra: And then for the updates.

71 00:06:26.200 00:06:29.460 Miguel de Veyra: it’s not really that much. So yeah, because, like.

72 00:06:29.460 00:06:30.170 Casie Aviles: Of course.

73 00:06:30.170 00:06:34.619 Miguel de Veyra: Yeah, it should be it should we? We can try finishing everything by tomorrow end of day.

74 00:06:35.130 00:06:35.790 Casie Aviles: Sure.

75 00:06:35.790 00:06:36.930 Miguel de Veyra: There’s also some.

76 00:06:37.040 00:06:41.609 Miguel de Veyra: But the thing is, there’s also some tasks that we need to do for internal

77 00:06:42.960 00:06:47.440 Amber Lin: Yeah, totally. I mean, I think it’s fair that we spent

78 00:06:47.640 00:06:50.830 Amber Lin: about a day because we scheduled 15 h

79 00:06:50.960 00:06:58.060 Amber Lin: right for ABC. And right now we haven’t spent anything outside of meetings

80 00:06:59.280 00:06:59.750 Miguel de Veyra: Yeah.

81 00:06:59.750 00:07:00.380 Casie Aviles: Okay.

82 00:07:00.380 00:07:03.940 Miguel de Veyra: You probably have 12 h left, so we could probably split it 6, 6,

83 00:07:05.040 00:07:09.399 Miguel de Veyra: 6 h for the one, and then 6 h for the 6 h for the

84 00:07:09.890 00:07:15.289 Miguel de Veyra: what do you call this? The analytics? And then 6 h for the what? I don’t think it would take that long. But

85 00:07:15.589 00:07:19.479 Amber Lin: Think bot updates will take like 2 h, 2, 3 HI think

86 00:07:19.480 00:07:26.710 Miguel de Veyra: But yeah, let’s just allocate that there. So. And then the other thing. Sorry. Go ahead.

87 00:07:27.260 00:07:32.879 Casie Aviles: I just have a question. So do. We have the list of? You know the errors that we need to fix

88 00:07:34.270 00:07:39.919 Miguel de Veyra: It’s on the ticket let me share it real quick.

89 00:07:39.920 00:07:41.000 Amber Lin: Double check.

90 00:07:41.820 00:07:51.069 Miguel de Veyra: It’s, I believe. Here, ABC, I’m I’m on this one.

91 00:07:52.670 00:07:55.920 Miguel de Veyra: Show some issues, trust ambitious.

92 00:07:56.380 00:07:59.459 Miguel de Veyra: It’s on ABC, active right?

93 00:08:01.140 00:08:03.640 Miguel de Veyra: What behavior? It’s this one

94 00:08:05.193 00:08:05.739 Casie Aviles: Okay. Okay.

95 00:08:05.740 00:08:08.190 Miguel de Veyra: I think I’ve already, added carpenter ants.

96 00:08:08.884 00:08:12.580 Amber Lin: Yeah, I I meant to check with you. I didn’t know how much

97 00:08:12.580 00:08:22.860 Miguel de Veyra: Add actual amount of discount in Central Doc. This is client. We can just go through this fast. This is client. Add roof resale, I think we add, I added this to be honest.

98 00:08:23.210 00:08:24.280 Miguel de Veyra: add the yeah.

99 00:08:24.280 00:08:25.049 Amber Lin: Just a moment.

100 00:08:25.050 00:08:29.610 Miguel de Veyra: I did at Central Token free is 10% more. I added this

101 00:08:29.880 00:08:34.309 Miguel de Veyra: update fair and added this, what is the duration for initial?

102 00:08:34.559 00:08:37.980 Miguel de Veyra: This is oh, I think the main one. We need to add, Casey.

103 00:08:38.090 00:08:41.600 Miguel de Veyra: Yes, I’m not sure if you have access to between sips.

104 00:08:41.970 00:08:44.810 Miguel de Veyra: Zip, zip, Zips, it’s this one.

105 00:08:45.790 00:08:47.569 Miguel de Veyra: These are the pricing stuff.

106 00:08:49.220 00:08:52.559 Miguel de Veyra: Basically, we need to turn this into some sort of document.

107 00:08:55.080 00:08:58.780 Miguel de Veyra: Alright, just do that. Yeah, I’ll just do that. Now.

108 00:08:58.980 00:09:00.020 Amber Lin: Okay.

109 00:09:02.240 00:09:03.330 Miguel de Veyra: That is terrible.

110 00:09:03.960 00:09:04.929 Miguel de Veyra: Thinking again

111 00:09:04.930 00:09:06.980 Amber Lin: Add that to the ticket too.

112 00:09:07.299 00:09:15.609 Miguel de Veyra: Yeah, because I think this is the only thing that would take time if you could ask Janice, which she specifically, because, you know, it’s kinda

113 00:09:15.940 00:09:18.370 Amber Lin: Yeah, we don’t know totally

114 00:09:18.370 00:09:25.269 Miguel de Veyra: Turn this into a document all right on documentation

115 00:09:26.410 00:09:28.280 JanieceGarcia: Here, guys, I made it

116 00:09:29.190 00:09:33.899 Amber Lin: Our Internet back. So I just came in.

117 00:09:35.488 00:09:45.529 Amber Lin: We’re many meaning to ask you to go over those errors because we want to fix them. But we right now don’t know which ones you’re referring to.

118 00:09:45.530 00:09:46.290 JanieceGarcia: No worries.

119 00:09:48.700 00:09:55.939 Miguel de Veyra: Add Zip codes. Janice, I think this is the only thing we need to add right left, basically adding this data into the bot

120 00:09:56.550 00:10:00.871 JanieceGarcia: Well, so that’s why I wanted to talk to you guys because I know

121 00:10:01.300 00:10:10.520 JanieceGarcia: So I know before you had told me, Miguel, that we are able, the durations for the pricing, for the termite and the rodent.

122 00:10:10.700 00:10:19.289 JanieceGarcia: we would be able to do that. That’s really the only portion that we need, because everything else is in there. It’s just in there. In different ways.

123 00:10:19.290 00:10:21.099 Miguel de Veyra: Okay, so basically just

124 00:10:21.430 00:10:24.959 JanieceGarcia: The scheduling guidelines, and that yep, exactly

125 00:10:24.960 00:10:29.480 Miguel de Veyra: Okay, yeah, yeah, we can add that quickly. Is this the only thing you need? Should we also add this

126 00:10:30.850 00:10:37.690 JanieceGarcia: I have a duration page for that, and I believe it’s actually in the central dock already. Let me pull that up

127 00:10:46.120 00:10:49.450 Miguel de Veyra: Which one drew. Oh, there’s a lot

128 00:10:52.120 00:10:54.660 JanieceGarcia: Let me, because I believe I found it yesterday.

129 00:10:55.280 00:10:56.600 JanieceGarcia: Duration

130 00:10:56.600 00:10:58.299 Miguel de Veyra: Here, Gcp, initial

131 00:10:58.300 00:10:59.919 JanieceGarcia: Yes, yes, yes, yes.

132 00:11:00.460 00:11:06.189 JanieceGarcia: and that actually gives all of our durations except the rodent initials, because it’s based off of price

133 00:11:06.560 00:11:11.139 Miguel de Veyra: Okay, okay, okay, so basically, just add this into the central dock.

134 00:11:13.440 00:11:17.890 Amber Lin: So, okay, okay, so basically this one. And then we should be okay.

135 00:11:18.240 00:11:18.750 JanieceGarcia: Correct.

136 00:11:18.750 00:11:25.939 Amber Lin: Yeah, it’s giving minimal information. What do you mean by that?

137 00:11:26.520 00:11:27.260 JanieceGarcia: So.

138 00:11:27.260 00:11:28.690 Amber Lin: Answers are too short.

139 00:11:29.550 00:11:38.110 JanieceGarcia: Yes, yes, yes, so. And the only reason I’m saying that is because I believe that I put on the question for the save tactics.

140 00:11:38.792 00:11:46.840 JanieceGarcia: Because I went and asked, What if my customer is calling to cancel because they’re moving? So we have

141 00:11:48.090 00:11:58.339 JanieceGarcia: on the save tactics that Miguel and I had put in there yesterday. We had more, it seemed, like than what was actually in there.

142 00:11:59.557 00:12:00.840 JanieceGarcia: Let me see.

143 00:12:02.900 00:12:07.999 Miguel de Veyra: Oh, the save that tactics! Yeah, I don’t think we have worked on the up the downsell

144 00:12:08.520 00:12:09.909 JanieceGarcia: Okay. Okay.

145 00:12:09.910 00:12:13.600 Miguel de Veyra: Yes, yes, the downside. Okay. Yeah. Yeah. That’s why it’s not showing there. I’ll add that

146 00:12:13.600 00:12:14.370 JanieceGarcia: Okay.

147 00:12:14.550 00:12:35.090 JanieceGarcia: then that makes sense. That’s why I wanted to to ask you guys before. So I was trying to put notes on the feedback. Just so you guys would be able to see it. But I also did update some of the Central Doc yesterday as well. I went through each of the suggestions. There are a couple of things that I’m

148 00:12:35.190 00:12:46.330 JanieceGarcia: I’m questioning myself, and Yvette has been asking to meet with our division managers because it’s more on procedures. And what’s actually needs to be done rather than

149 00:12:46.690 00:13:00.919 JanieceGarcia: the way that we do things now. So it’s Shannon and Grace were saying that there’s a change to our policy. So we wanna make sure. That change is actually accurate. Before I update the the central Doc

150 00:13:01.310 00:13:01.960 Miguel de Veyra: Okay.

151 00:13:02.650 00:13:11.699 Miguel de Veyra: question about the the downsizing. It’s this part of the document that we need to bought right? Only this part, or is there any other

152 00:13:12.250 00:13:20.110 JanieceGarcia: That one as well. Go back to the right there. So on the moving portion. Go up a little bit, Miguel.

153 00:13:20.980 00:13:21.980 Miguel de Veyra: Oh, yeah. Okay.

154 00:13:22.548 00:13:24.821 JanieceGarcia: On the moving portion.

155 00:13:26.270 00:13:30.999 JanieceGarcia: let me see how it comes up. Again, I don’t remember

156 00:13:31.340 00:13:33.225 JanieceGarcia: sorry it’s been a crazy morning

157 00:13:34.033 00:13:35.020 Miguel de Veyra: No worries.

158 00:13:37.537 00:13:44.170 JanieceGarcia: Okay. So clicked by Alma Barter attributes information.

159 00:13:45.100 00:13:52.969 JanieceGarcia: Okay, so what if the customer is wanting to cancel Nope? Not that one. Some questions can I ask in regards to moving?

160 00:13:54.280 00:14:14.620 JanieceGarcia: Okay? So what if the customer is calling to cancel because they are moving? So it says, determine the new location offer, transfer a referral transfer to new homeowner, and then the welcome back coupon, the welcome back. That is, I don’t believe that that actually is for

161 00:14:15.650 00:14:17.543 JanieceGarcia: this one

162 00:14:18.840 00:14:26.869 JanieceGarcia: not for moving, that’s gonna be more for skip. So I want to double check that portion. And I have that for mine. And events

163 00:14:27.080 00:14:27.790 JanieceGarcia: meeting

164 00:14:28.260 00:14:28.930 Miguel de Veyra: Okay. Okay.

165 00:14:28.930 00:14:38.049 Amber Lin: Sounds good. So, Janice, what you have, what you want essentially, is to have the duration and to have the downsell right

166 00:14:39.330 00:14:42.520 Amber Lin: And then the few things you still need to check with the event

167 00:14:42.690 00:14:43.570 JanieceGarcia: Yes, yes.

168 00:14:43.570 00:15:02.700 Amber Lin: Okay, sounds good because we’re we’re wanting to spend the majority of our time to get the error measurements correct, because then it will correctly reflect our performances. So that’s what we want to focus on this week. But when we get some time we can edit the

169 00:15:03.070 00:15:13.639 Amber Lin: maybe next week as well, in the next cycle we can edit the responses. But if it’s a quick fix, maybe we can look into that, but we’ll see how long it takes

170 00:15:14.350 00:15:39.299 JanieceGarcia: Okay, perfect. The other one that I did want to ask you guys. Now that I’m I’m able, I’m back up Internet. Wise is the when I asked, what is a click to buy? And it responded back, I’m sorry I don’t have access to that information, but if I shortened click to buy to Ctb, it actually gave me what it is. So I don’t know

171 00:15:39.820 00:15:43.300 JanieceGarcia: what’s causing the the difference.

172 00:15:43.560 00:15:44.940 JanieceGarcia: Does that make sense?

173 00:15:44.940 00:15:48.129 Miguel de Veyra: Yes, yes. Okay. Yeah. We’ll look into that

174 00:15:48.130 00:15:48.480 Amber Lin: Okay.

175 00:15:48.480 00:15:53.389 Miguel de Veyra: I think sometimes you know, the bot just hallucinates, so we’ll find a way to work around it.

176 00:15:53.770 00:15:59.120 JanieceGarcia: Okay, perfect, perfect, perfect. I think.

177 00:15:59.120 00:16:02.489 Amber Lin: About to, I think, Tim responded.

178 00:16:02.770 00:16:08.009 Amber Lin: Yeah, responded to the to give access

179 00:16:08.150 00:16:11.180 JanieceGarcia: So I think today we can have

180 00:16:13.150 00:16:14.340 Amber Lin: We can.

181 00:16:14.800 00:16:15.440 Amber Lin: Yeah.

182 00:16:15.440 00:16:17.488 JanieceGarcia: Working on it. Yes, they’re gonna

183 00:16:18.275 00:16:22.109 Amber Lin: Starting to work on it and experiment today

184 00:16:22.440 00:16:41.160 JanieceGarcia: Yes, exactly. Shannon was already because Shannon was there in our Internet here in the San Antonio office was up and down. She was getting with them individually. To make sure that they have access to everything. They have it downloaded, and they start working on it. Because

185 00:16:41.180 00:16:53.599 JanieceGarcia: that’s gonna be crucial. That’s why I was looking at certain things that they would need like right off the bat that I know that they would have questions on and so when I was testing it yesterday, that’s what I was. I was looking

186 00:16:53.600 00:16:54.330 Amber Lin: Hang on it!

187 00:16:54.330 00:16:56.069 JanieceGarcia: Being a new hire, what would I need?

188 00:16:59.820 00:17:01.450 Amber Lin: Great, but

189 00:17:02.630 00:17:04.530 JanieceGarcia: I think that’s all.

190 00:17:04.786 00:17:10.169 Amber Lin: And then maybe if you have a group chat with them, you can check in later. But that’s all we need

191 00:17:10.829 00:17:13.280 JanieceGarcia: I definitely will. I’m going to, for sure.

192 00:17:13.280 00:17:19.539 Amber Lin: Sounds good, alrighty. I’ll talk to you tomorrow. Then I’m excited to hear how they go

193 00:17:19.780 00:17:23.990 JanieceGarcia: I know me, too. I’m excited. Thank you all so much. Y’all have been amazing. You really are

194 00:17:24.210 00:17:29.470 Amber Lin: Too, and for you to join. Our meeting is just so so important to us

195 00:17:30.020 00:17:33.610 JanieceGarcia: I know I was like, I don’t wanna let me see if they’re still on

196 00:17:36.810 00:17:40.560 JanieceGarcia: guys. Alright talk to you soon, bye.

197 00:17:40.560 00:17:41.490 Miguel de Veyra: Everyone. Bye-bye