Meeting Title: ABC | Daily Standup Date: 2025-04-01 Meeting participants: Miguel De Veyra, Janiecegarcia, Amber Lin
WEBVTT
1 00:01:18.930 ⇒ 00:01:20.560 Amber Lin: Good morning, Denise.
2 00:01:20.580 ⇒ 00:01:21.999 JanieceGarcia: Good morning, Amber.
3 00:01:22.660 ⇒ 00:01:23.600 JanieceGarcia: How are you?
4 00:01:24.050 ⇒ 00:01:25.330 Amber Lin: I’m good
5 00:01:25.570 ⇒ 00:01:26.790 JanieceGarcia: Yay, good.
6 00:01:28.980 ⇒ 00:01:31.000 Amber Lin: And you’ve just joined us today, right?
7 00:01:31.510 ⇒ 00:01:34.659 JanieceGarcia: I don’t know if she is. She’s still not feeling good
8 00:01:34.850 ⇒ 00:01:39.289 Amber Lin: Oh, see, I mean
9 00:01:39.860 ⇒ 00:01:44.830 Amber Lin: still, we’ll just go over a few things, and then I’ll we can send her the notes
10 00:01:45.270 ⇒ 00:01:48.750 JanieceGarcia: Okay, yeah. What you did yesterday was awesome.
11 00:01:50.450 ⇒ 00:01:58.239 JanieceGarcia: I’m not sure like I said, I don’t. I don’t know exactly what’s going on, but flu has been hitting our office big time
12 00:01:59.090 ⇒ 00:02:04.880 Amber Lin: No, I I think I’m lucky because I work from home, but I know a lot of my friends are sick
13 00:02:05.570 ⇒ 00:02:08.630 JanieceGarcia: It’s going bad right now. Oh.
14 00:02:09.090 ⇒ 00:02:10.740 Amber Lin: Springtime is starting.
15 00:02:12.510 ⇒ 00:02:16.499 Amber Lin: I mean, it’s already spring for a while, but that’s when the flu hits.
16 00:02:18.041 ⇒ 00:02:30.249 Amber Lin: Okay, I know Miguel and Casey might not be joining today, because it’s a holiday in Philippines, and I want them to enjoy the holidays. Oh, never mind, Miguel’s here. Hi, Miguel.
17 00:02:30.490 ⇒ 00:02:32.690 JanieceGarcia: Oh, Miguel, you’re not taking your holiday.
18 00:02:35.860 ⇒ 00:02:36.829 JanieceGarcia: He’s on mute.
19 00:02:37.200 ⇒ 00:02:40.498 JanieceGarcia: He’s probably ignoring us. Good morning.
20 00:02:43.000 ⇒ 00:02:43.870 Miguel de Veyra: Yeah, bye.
21 00:02:44.760 ⇒ 00:02:46.509 JanieceGarcia: So where are you, Miguel?
22 00:02:48.440 ⇒ 00:02:50.049 Miguel de Veyra: Go home, Manila
23 00:02:50.730 ⇒ 00:02:51.810 JanieceGarcia: Oh!
24 00:02:51.810 ⇒ 00:02:52.410 Miguel de Veyra: Yeah.
25 00:02:53.270 ⇒ 00:02:53.840 JanieceGarcia: Okay.
26 00:02:53.840 ⇒ 00:02:55.340 Miguel de Veyra: Event of Manila, or not yet
27 00:02:55.340 ⇒ 00:02:56.310 JanieceGarcia: No.
28 00:02:56.500 ⇒ 00:02:58.660 Miguel de Veyra: No, that’d be so cool, though.
29 00:03:00.370 ⇒ 00:03:04.130 Miguel de Veyra: Yeah, we have good, like, how do you call it beaches? Here
30 00:03:04.930 ⇒ 00:03:06.339 JanieceGarcia: That’s probably
31 00:03:06.340 ⇒ 00:03:07.980 Miguel de Veyra: Only good thing about my country.
32 00:03:09.110 ⇒ 00:03:09.700 Miguel de Veyra: Thanks, Derek.
33 00:03:11.640 ⇒ 00:03:16.569 JanieceGarcia: Well, I will say California, too, is a place that I’ve always wanted to go just because
34 00:03:16.850 ⇒ 00:03:20.429 Amber Lin: It’s so pretty, so so pretty.
35 00:03:20.430 ⇒ 00:03:22.220 Amber Lin: Well, if you come, I’m here
36 00:03:22.490 ⇒ 00:03:26.649 JanieceGarcia: I definitely will. I’m gonna have to. I’m gonna have to get out
37 00:03:27.589 ⇒ 00:03:28.169 Amber Lin: Usually
38 00:03:28.170 ⇒ 00:03:30.059 JanieceGarcia: I stay kind of around Texas.
39 00:03:30.060 ⇒ 00:03:30.690 Amber Lin: I see.
40 00:03:31.420 ⇒ 00:03:34.150 Amber Lin: When’s your holiday? When’s your next holiday?
41 00:03:35.385 ⇒ 00:03:37.659 JanieceGarcia: I usually take a big
42 00:03:37.790 ⇒ 00:03:44.079 JanieceGarcia: break in December. I’ll do like the last 2 weeks of the year.
43 00:03:44.600 ⇒ 00:03:45.700 Amber Lin: I see.
44 00:03:46.610 ⇒ 00:03:57.719 JanieceGarcia: Other than that. It depends. Because, yeah, I’m working. And then one of my sons has an immune deficiency. So
45 00:03:58.220 ⇒ 00:04:02.090 Amber Lin: Oh, yeah, I see, it’s tough.
46 00:04:02.789 ⇒ 00:04:07.480 JanieceGarcia: Let’s see, I’m gonna check if we have any other
47 00:04:08.725 ⇒ 00:04:10.989 Amber Lin: Error. Logs and
48 00:04:11.690 ⇒ 00:04:18.674 JanieceGarcia: So we probably don’t. Yesterday was did not go as I would like it to
49 00:04:19.149 ⇒ 00:04:20.029 Miguel de Veyra: Yeah, I’m on
50 00:04:20.230 ⇒ 00:04:22.589 JanieceGarcia: It was way busy yesterday, so
51 00:04:22.590 ⇒ 00:04:24.040 Amber Lin: I see, I see.
52 00:04:24.040 ⇒ 00:04:25.540 JanieceGarcia: They got it right for me
53 00:04:26.630 ⇒ 00:04:31.100 Amber Lin: Okay, this is good. That’s yesterday. Great. So I think.
54 00:04:31.220 ⇒ 00:04:44.909 Amber Lin: well, that means we have less to do in this meeting because we want to keep it 15 min. So I think today, we want to mostly talk about the rollout. So that’s our big goal for the week. Right? That’s what that’s what we want to do. So yeah.
55 00:04:45.240 ⇒ 00:04:46.880 Amber Lin: let’s talk about.
56 00:04:47.180 ⇒ 00:04:56.170 Amber Lin: Let’s talk about the rollout. Do you think we’re everything’s ready like, do do you? What do you think is stopping us from rolling out? Just want to check with you before we do that?
57 00:04:57.400 ⇒ 00:05:02.539 JanieceGarcia: Hopefully Tim did get. Did he get back to you in regards to
58 00:05:02.816 ⇒ 00:05:08.070 Amber Lin: Not yet. I did email him in the afternoon. So it’s okay that he probably responds in the morning
59 00:05:08.300 ⇒ 00:05:18.840 JanieceGarcia: Okay, that’s gonna be the biggest thing is just making sure that they have access to it. Once they have access to it, then we’ll be able to to get them going.
60 00:05:19.160 ⇒ 00:05:19.950 Amber Lin: Instead of
61 00:05:20.200 ⇒ 00:05:22.859 JanieceGarcia: So I don’t think that’s that’s gonna be a
62 00:05:22.990 ⇒ 00:05:34.530 JanieceGarcia: big thing. And I know, with the 3 still being in training, Grace and Shannon are. You know, they’re gonna be in very close contact with them. So
63 00:05:34.530 ⇒ 00:05:42.869 Amber Lin: Okay, sounds good. So I should. I will probably ask Shannon or Grace check in with them every day, and then they’ll report to you
64 00:05:43.690 ⇒ 00:05:49.780 Amber Lin: Yeah, okay. So I made a quick start guide. It’s very, very short.
65 00:05:50.276 ⇒ 00:05:57.689 Amber Lin: So I just want to go over this with you to see if there’s any wording that we need to edit, so
66 00:05:58.120 ⇒ 00:06:08.810 Amber Lin: I’ll send this to you, and then you can maybe edit it inside, because I you know your Csr is the best. So essentially, I want to say, Okay, what is this?
67 00:06:09.350 ⇒ 00:06:15.839 Amber Lin: Why are we doing this? And then kind of expectations of how they’re how they’re gonna use it.
68 00:06:16.535 ⇒ 00:06:26.130 Amber Lin: Probably will want to edit this part mostly. And then that’s a quick start guide. We have a video here, and then we have the feedback form
69 00:06:27.350 ⇒ 00:06:33.140 Amber Lin: which will help them submit their questions. So
70 00:06:33.580 ⇒ 00:06:49.340 Amber Lin: we’ll ask, What’s their name? How often did you use it like we need to edit this because I don’t. I don’t remember what type of questions we have. And then did it provide helpful answers? Tell us more. Read your experience, Yada. Yada.
71 00:06:49.880 ⇒ 00:06:50.620 JanieceGarcia: Okay.
72 00:06:50.620 ⇒ 00:07:00.469 Amber Lin: Yeah, so I think I will. I would like some help. Of what did you use, Andy? For? What type of questions do you think comes up the most often.
73 00:07:00.910 ⇒ 00:07:07.049 JanieceGarcia: That would be your zip codes, which is what we looked for in the beginning
74 00:07:07.050 ⇒ 00:07:07.670 Amber Lin: Hmm.
75 00:07:08.669 ⇒ 00:07:12.569 JanieceGarcia: So finding, you know, using zip codes to help schedule
76 00:07:14.210 ⇒ 00:07:14.850 Amber Lin: Hmm.
77 00:07:16.900 ⇒ 00:07:18.669 JanieceGarcia: I don’t know how you want to word that
78 00:07:18.670 ⇒ 00:07:21.460 Amber Lin: I don’t. Oh, scheduling
79 00:07:21.800 ⇒ 00:07:24.119 JanieceGarcia: Yeah, zip codes to help schedule. Maybe
80 00:07:26.320 ⇒ 00:07:27.170 Amber Lin: Okay.
81 00:07:28.450 ⇒ 00:07:32.050 JanieceGarcia: Company, I would say, procedures
82 00:07:32.520 ⇒ 00:07:34.460 Amber Lin: For seizures.
83 00:07:40.470 ⇒ 00:07:41.720 JanieceGarcia: What else?
84 00:07:46.430 ⇒ 00:07:49.730 JanieceGarcia: And I guess, really truthfully, that would be
85 00:07:53.460 ⇒ 00:07:59.360 JanieceGarcia: cause their zip code is gonna be to schedule any inspectors out, or who do we get out?
86 00:08:01.510 ⇒ 00:08:05.370 JanieceGarcia: Yeah, I would say service service questions.
87 00:08:07.550 ⇒ 00:08:12.850 JanieceGarcia: and then I would leave it as other and give them like, a space that they could
88 00:08:13.330 ⇒ 00:08:15.070 JanieceGarcia: type out their own
89 00:08:15.070 ⇒ 00:08:17.709 Amber Lin: I see? Odd question.
90 00:08:28.200 ⇒ 00:08:29.340 JanieceGarcia: perfect. Yeah.
91 00:08:30.310 ⇒ 00:08:33.440 Amber Lin: Great published. All right.
92 00:08:33.880 ⇒ 00:08:35.909 Amber Lin: That’s it.
93 00:08:36.020 ⇒ 00:08:47.379 Amber Lin: We I totally forgot about this yesterday, because we’re so we’re so productive with the errors. And then, and then we met with Uta was like, How’s the rollout going? It was like, Oh.
94 00:08:48.600 ⇒ 00:08:50.100 JanieceGarcia: Holy God!
95 00:08:50.100 ⇒ 00:08:52.009 Amber Lin: We’re doing something else
96 00:08:52.370 ⇒ 00:08:55.409 JanieceGarcia: But we did do. We got really good progress on the
97 00:08:55.410 ⇒ 00:08:57.199 Amber Lin: Yeah, I totally agree.
98 00:08:57.692 ⇒ 00:09:11.099 Amber Lin: Okay, so let’s just talk about how the day to day is going going to be. So we roll it out to Csrs, probably today, they’ll watch the video and hopefully get it set up on their computers.
99 00:09:11.570 ⇒ 00:09:19.820 Amber Lin: maybe you can demonstrate maybe you can also record a video to demonstrate. This is how it’s set up, what kind of questions you can ask.
100 00:09:21.096 ⇒ 00:09:23.779 Amber Lin: Oh, actually, why don’t we?
101 00:09:24.450 ⇒ 00:09:31.079 Amber Lin: And then, maybe daily, Shannon and Grace will check in with on how they’re doing
102 00:09:31.080 ⇒ 00:09:38.860 JanieceGarcia: Yes, but I did tell you that, too. I think I’m gonna create. And I might have told you guys. But I think I’m gonna I’m gonna go ahead and create a
103 00:09:39.130 ⇒ 00:09:41.249 JanieceGarcia: chats with them. 5
104 00:09:41.470 ⇒ 00:09:44.040 Amber Lin: With myself, great
105 00:09:44.040 ⇒ 00:09:53.259 JanieceGarcia: Just so I can, you know. See, whenever they do the feedbacks cause I would like to go ahead and meet with them in regards to the rollout.
106 00:09:53.560 ⇒ 00:10:04.059 JanieceGarcia: Once they get it all set up and just let them know. The feedback, the feedback questionnaire. Do you think it’d be a good idea for them to do that on a daily basis, like each day before they leave
107 00:10:04.060 ⇒ 00:10:06.680 Amber Lin: Probably. Yeah. Each day at the end of day.
108 00:10:09.320 ⇒ 00:10:11.559 JanieceGarcia: So we can get true good feedback
109 00:10:11.790 ⇒ 00:10:22.399 Amber Lin: Yeah. And it helps that it. The form helps Shannon and Grace or us check in of at least fill out the form, and when they see the form they’re like, Oh, shoot! I haven’t used the bot today
110 00:10:22.870 ⇒ 00:10:24.919 JanieceGarcia: Right? Well, hopefully, they do.
111 00:10:26.010 ⇒ 00:10:29.129 JanieceGarcia: Because I wanna I want that to start being put into.
112 00:10:29.290 ⇒ 00:10:30.270 JanieceGarcia: They’re
113 00:10:30.610 ⇒ 00:10:31.330 Amber Lin: Yeah.
114 00:10:31.330 ⇒ 00:10:36.409 JanieceGarcia: Daily, you know, instead of going to like the drive that I’ve created. This is what you’re
115 00:10:38.209 ⇒ 00:10:49.940 Amber Lin: We can put some sample questions here, and I know that if you want to create a chat with them, I don’t know if you want it to be Google chat or not. But this, I think you can create a space.
116 00:10:50.290 ⇒ 00:10:50.700 Amber Lin: Yeah,
117 00:10:51.110 ⇒ 00:11:05.390 Amber Lin: we have a video on that. So I’ll I’ll just resend that. I think I sent that video in the email so you can have a space with all 5 Csr, so they can see your see your messages, or maybe we can just have that
118 00:11:05.620 ⇒ 00:11:11.310 Amber Lin: of like text in the space rather than individually. So you can check. How often are they asking
119 00:11:11.720 ⇒ 00:11:18.570 JanieceGarcia: Right, and that’s kinda and I know I thought Andy was able to be on there as a chat, too. But I couldn’t
120 00:11:19.727 ⇒ 00:11:22.530 Amber Lin: Here’s the chat in the apps
121 00:11:22.890 ⇒ 00:11:23.300 JanieceGarcia: Right.
122 00:11:23.300 ⇒ 00:11:33.069 Amber Lin: This is the group chat, so you can make a sample space, and then you can add
123 00:11:33.817 ⇒ 00:11:39.029 Amber Lin: you can make it access settings, and you can make allow other people to join.
124 00:11:39.220 ⇒ 00:11:39.990 Amber Lin: and you can create
125 00:11:39.990 ⇒ 00:11:40.650 JanieceGarcia: Okay.
126 00:11:40.650 ⇒ 00:11:41.180 Amber Lin: Yeah.
127 00:11:42.230 ⇒ 00:11:42.960 JanieceGarcia: Okay.
128 00:11:43.580 ⇒ 00:11:52.150 Amber Lin: When actually, when it’s when it’s in the space, the tutorial will say you’ll have to say at at Andy or at ABC home.
129 00:11:52.250 ⇒ 00:11:57.090 Amber Lin: It’s in a tutorial, so I’ll send that over so you can decide what you want to do.
130 00:11:57.330 ⇒ 00:11:57.940 JanieceGarcia: Okay.
131 00:11:58.100 ⇒ 00:11:58.850 Amber Lin: Okay.
132 00:11:59.195 ⇒ 00:12:04.720 Miguel de Veyra: The thing about that is, I would advise you guys to do it via direct chat.
133 00:12:04.850 ⇒ 00:12:07.279 Miguel de Veyra: Because if it’s in the group chat, it’s like a
134 00:12:07.960 ⇒ 00:12:14.089 Miguel de Veyra: it’s shared memory amongst all of you. So if 4 people that apply at the same time, there’s a chance, it’s it could be confused.
135 00:12:15.640 ⇒ 00:12:18.369 Miguel de Veyra: So it would be better if it’s like direct to, you know.
136 00:12:18.510 ⇒ 00:12:20.850 Miguel de Veyra: Yeah, basically direct message
137 00:12:21.640 ⇒ 00:12:23.990 Amber Lin: I see. Okay, let’s say,
138 00:12:26.320 ⇒ 00:12:32.729 JanieceGarcia: I just wanted to do that for myself with them, not with actual. The bot
139 00:12:35.180 ⇒ 00:12:40.659 JanieceGarcia: them. Yeah. Just with them. To be able to, you know. Get with me if
140 00:12:42.700 ⇒ 00:12:43.550 Miguel de Veyra: Oh, okay.
141 00:12:45.540 ⇒ 00:12:48.359 JanieceGarcia: Just so. I know I’m checking in with them as well
142 00:12:48.890 ⇒ 00:12:49.500 Amber Lin: Hmm.
143 00:12:49.990 ⇒ 00:12:54.739 JanieceGarcia: Cause. I know Shannon and Grace, you know they’re gonna check in with them, too, but I would like to check in with them
144 00:12:55.880 ⇒ 00:12:58.639 JanieceGarcia: just from my peace of mind, I guess
145 00:13:01.040 ⇒ 00:13:01.800 Amber Lin: Great.
146 00:13:02.441 ⇒ 00:13:15.520 Amber Lin: Yeah, I’ll send this form to you if you want to fill out or change the wording for anything, or just want to copy and paste it and make it in another. In a Google, in a Google Doc that works too
147 00:13:15.970 ⇒ 00:13:16.560 JanieceGarcia: Okay.
148 00:13:16.710 ⇒ 00:13:25.110 Amber Lin: Yeah, so hopefully, Tim, today gives access to them. I think today, our goal is to
149 00:13:25.330 ⇒ 00:13:33.439 Amber Lin: at least let the Cs let the Csrs know. So I think that will, I can send the email to them. Do you want me to send an email to say this is gonna start
150 00:13:34.487 ⇒ 00:13:35.590 JanieceGarcia: Do you want
151 00:13:35.590 ⇒ 00:13:37.410 Amber Lin: Send the email and just CC, me.
152 00:13:38.280 ⇒ 00:13:40.929 JanieceGarcia: Yeah, let me send the email. I want to see.
153 00:13:53.730 ⇒ 00:13:55.849 JanieceGarcia: okay? And I’ll CC, you
154 00:13:56.590 ⇒ 00:14:11.219 Amber Lin: Great. So send the email. Let them know, probably establish how they’re going to use it, how we’re gonna check in with them, and then hopefully, tomorrow starting tomorrow, we’ll have the daily check-ins. We’ll have them using it. We’ll see more messages come in
155 00:14:11.220 ⇒ 00:14:12.529 JanieceGarcia: We’ll see more stuff. Yeah.
156 00:14:13.330 ⇒ 00:14:16.980 Miguel de Veyra: Will you? Will you follow up with them today? Amber
157 00:14:17.250 ⇒ 00:14:26.489 Amber Lin: Yeah, definitely. I’ll give him like an hour or 2. Still kind of early in the morning I’ll let him get the emails and then I’ll and I’ll message him
158 00:14:27.020 ⇒ 00:14:29.389 Miguel de Veyra: Okay. Yeah. Sounds good.
159 00:14:30.820 ⇒ 00:14:32.799 Amber Lin: Okay, guys, thanks for the meeting
160 00:14:33.200 ⇒ 00:14:34.899 Miguel de Veyra: Yeah. Thank you. Bye.