Meeting Title: ABC _ Weekly Planning Date: 2025-03-31 Meeting participants: Amber Lin, Janiecegarcia, Miguel De Veyra
WEBVTT
1 00:00:04.630 ⇒ 00:00:05.290 JanieceGarcia: And
2 00:00:46.210 ⇒ 00:00:47.760 JanieceGarcia: who scheduled the estimate
3 00:01:54.940 ⇒ 00:01:56.320 Miguel de Veyra: Hey? Janice. Good morning.
4 00:01:59.400 ⇒ 00:02:01.770 JanieceGarcia: Hi! Good morning! How are you, Miguel?
5 00:02:02.580 ⇒ 00:02:05.519 Miguel de Veyra: Yeah. Doing. Great it’s, is it?
6 00:02:05.520 ⇒ 00:02:05.900 JanieceGarcia: Okay.
7 00:02:05.900 ⇒ 00:02:07.740 Miguel de Veyra: The tomorrow. There.
8 00:02:09.143 ⇒ 00:02:10.669 JanieceGarcia: April first.st
9 00:02:11.370 ⇒ 00:02:13.269 JanieceGarcia: I mean, it’s April fools, but
10 00:02:13.870 ⇒ 00:02:15.250 Miguel de Veyra: No, not really.
11 00:02:15.480 ⇒ 00:02:20.409 Miguel de Veyra: It’s like Idel Feder, the the Muslim thing
12 00:02:20.820 ⇒ 00:02:21.640 JanieceGarcia: Oh, nice!
13 00:02:21.950 ⇒ 00:02:23.959 Miguel de Veyra: Yeah. So it’s like a holiday. Most places
14 00:02:24.860 ⇒ 00:02:25.520 JanieceGarcia: Awesome.
15 00:02:25.520 ⇒ 00:02:27.310 Miguel de Veyra: I was expecting us to.
16 00:02:29.000 ⇒ 00:02:29.800 Miguel de Veyra: I’m
17 00:02:30.660 ⇒ 00:02:35.375 JanieceGarcia: I have no idea when it comes to different holidays, unless it’s like the main ones.
18 00:02:36.160 ⇒ 00:02:36.890 Miguel de Veyra: Oh, yeah. Yeah.
19 00:02:37.296 ⇒ 00:02:38.920 JanieceGarcia: I have no idea
20 00:02:40.440 ⇒ 00:02:43.310 Miguel de Veyra: Is there like state specific holidays in the Us.
21 00:02:45.246 ⇒ 00:02:47.479 JanieceGarcia: Just like Christmas, New Year’s
22 00:02:47.510 ⇒ 00:02:48.029 Miguel de Veyra: Oh, okay.
23 00:02:48.030 ⇒ 00:02:50.010 JanieceGarcia: 4th of July, Easter.
24 00:02:50.540 ⇒ 00:02:53.510 Miguel de Veyra: Okay. So no like Texas Day. No work today.
25 00:02:53.720 ⇒ 00:02:56.450 Miguel de Veyra: I know Boston has right. The Boston Tea Party
26 00:02:57.180 ⇒ 00:02:59.130 JanieceGarcia: Oh, that’s cool! I didn’t know that
27 00:02:59.700 ⇒ 00:03:00.400 Miguel de Veyra: Okay.
28 00:03:05.400 ⇒ 00:03:06.530 JanieceGarcia: Good morning.
29 00:03:06.790 ⇒ 00:03:08.280 JanieceGarcia: Good morning, Amber
30 00:03:08.280 ⇒ 00:03:10.120 Amber Lin: Happy. Monday. Sorry.
31 00:03:10.120 ⇒ 00:03:11.750 JanieceGarcia: Every Monday.
32 00:03:12.410 ⇒ 00:03:13.730 JanieceGarcia: It is Monday.
33 00:03:14.340 ⇒ 00:03:15.930 JanieceGarcia: Gotta get going.
34 00:03:19.320 ⇒ 00:03:21.849 JanieceGarcia: I know y’all wake up early to talk to me so
35 00:03:22.305 ⇒ 00:03:25.040 Amber Lin: Well, Miguel and Kissy stay up
36 00:03:25.040 ⇒ 00:03:28.510 JanieceGarcia: Oh, that is crazy!
37 00:03:28.790 ⇒ 00:03:30.590 JanieceGarcia: What time is it? There, Miguel?
38 00:03:31.793 ⇒ 00:03:34.689 Miguel de Veyra: It’s almost 10 Pm.
39 00:03:35.260 ⇒ 00:03:36.419 JanieceGarcia: Oh, okay. Okay.
40 00:03:36.420 ⇒ 00:03:38.979 Miguel de Veyra: It’s way better than before. It’s it’s 3 Am.
41 00:03:39.220 ⇒ 00:03:40.420 JanieceGarcia: Yeah, right.
42 00:03:43.170 ⇒ 00:03:43.780 Miguel de Veyra: Perfect.
43 00:03:44.730 ⇒ 00:03:46.380 JanieceGarcia: Okay, I’m ready.
44 00:03:46.600 ⇒ 00:03:49.469 Amber Lin: Okay, Janice, is Yvette gonna come today?
45 00:03:49.830 ⇒ 00:03:53.230 JanieceGarcia: I don’t think so. She’s been sick so
46 00:03:53.230 ⇒ 00:03:54.630 Amber Lin: Oh, no. Okay.
47 00:03:54.630 ⇒ 00:03:57.920 JanieceGarcia: Yeah, flu is hitting our our offices pretty bad right now.
48 00:03:58.303 ⇒ 00:04:07.510 Amber Lin: Yikes. I mean, we have a recording, and I hope she recovers. Okay, I will. Let’s I will ask her how she’s doing later.
49 00:04:09.070 ⇒ 00:04:10.430 JanieceGarcia: All right, all right.
50 00:04:15.570 ⇒ 00:04:20.710 JanieceGarcia: and I don’t. I’m not sure if she’s gonna keep, because we were gonna have a meeting right after this.
51 00:04:21.214 ⇒ 00:04:25.430 JanieceGarcia: So that way we can go ahead and work on that. I’m not.
52 00:04:26.810 ⇒ 00:04:28.779 JanieceGarcia: I’m not sure
53 00:04:29.530 ⇒ 00:04:41.230 JanieceGarcia: if we’re still going to. I’m gonna get in and see if she’s gonna be there. So I can explain everything to her. Cause. The biggest thing is, we want to know that we’re updating it updating everything correctly.
54 00:04:43.520 ⇒ 00:04:49.420 JanieceGarcia: So that that’s really a huge, a huge thing. We don’t want to just keep sending it to you guys.
55 00:04:49.530 ⇒ 00:04:54.970 JanieceGarcia: And you know, we want to go ahead and and live update.
56 00:04:55.703 ⇒ 00:04:56.870 JanieceGarcia: If that make sense
57 00:04:57.545 ⇒ 00:05:08.090 Amber Lin: How is cause? Right now, how are we updating it? We’re just going. We’re going into Central Doc. We’re suggesting changes and events approving them right
58 00:05:09.910 ⇒ 00:05:10.840 JanieceGarcia: So is that
59 00:05:10.840 ⇒ 00:05:11.300 Amber Lin: It’s
60 00:05:11.300 ⇒ 00:05:15.090 JanieceGarcia: Is that correct? Is that the process that we’re going to do
61 00:05:15.480 ⇒ 00:05:31.499 Amber Lin: Yeah, I think so. Because when we so the processes like this, when we test it with the Csr sometimes errors come back right? And the errors would let you guys know, okay, something’s not
62 00:05:31.640 ⇒ 00:05:41.980 Amber Lin: correct or updated in a doc. So eventually, well, you guys will have to go in and update it in the docs, because we don’t really know what’s correct. So
63 00:05:42.630 ⇒ 00:05:52.299 Amber Lin: the process of updating is that you go into the central doc and suggest changes, and then Yvet is the one who approves them. So I think that’s correct.
64 00:05:53.450 ⇒ 00:05:57.289 JanieceGarcia: So well, let me ask you this cause. I have the save tactics
65 00:05:57.900 ⇒ 00:05:58.450 Amber Lin: And
66 00:05:58.450 ⇒ 00:06:01.899 JanieceGarcia: So I want to put those in. That’s gonna be for the cancellation portion.
67 00:06:02.360 ⇒ 00:06:08.299 JanieceGarcia: Okay, so this is where I don’t pull everything up.
68 00:06:10.790 ⇒ 00:06:14.700 JanieceGarcia: Oh, that’s
69 00:06:20.530 ⇒ 00:06:21.690 JanieceGarcia: bless you.
70 00:06:33.160 ⇒ 00:06:35.060 Miguel de Veyra: Is it around? Page 32,
71 00:06:36.890 ⇒ 00:06:40.269 JanieceGarcia: And what I’m thinking so.
72 00:06:41.910 ⇒ 00:06:47.499 JanieceGarcia: And that’s where I’m like, okay. So if we have cause, we have the cancellation.
73 00:06:50.020 ⇒ 00:06:55.850 JanieceGarcia: But I don’t know.
74 00:06:57.510 ⇒ 00:07:04.049 JanieceGarcia: This would be, oh, let me give you that thing here.
75 00:07:04.790 ⇒ 00:07:09.750 JanieceGarcia: I’m going through my emails already. This morning I had almost 80.
76 00:07:11.400 ⇒ 00:07:19.770 JanieceGarcia: Okay, so chat, okay, can I share my screen with you guys.
77 00:07:20.060 ⇒ 00:07:21.110 Amber Lin: Yeah. Totally.
78 00:07:25.820 ⇒ 00:07:27.699 JanieceGarcia: Maybe. How do I share?
79 00:07:31.000 ⇒ 00:07:32.740 JanieceGarcia: How do I? Oh, never mind.
80 00:07:37.700 ⇒ 00:07:48.310 JanieceGarcia: Okay. So I have the save tactics in here. But what we have before on the cancellation stuff
81 00:07:48.730 ⇒ 00:07:59.245 JanieceGarcia: is just stating that cancellation is the last result, as it results in revenue, loss and loss for service or coverage for the customer those right?
82 00:08:00.260 ⇒ 00:08:05.559 JanieceGarcia: so now we actually want to make sure that the customers are.
83 00:08:06.090 ⇒ 00:08:12.169 JanieceGarcia: or the agents are truly trying to save and not just going through and
84 00:08:12.300 ⇒ 00:08:14.709 JanieceGarcia: canceling them. Does that make sense
85 00:08:16.960 ⇒ 00:08:25.270 JanieceGarcia: So with this, I guess, can we basically just copy these tactics and put it in
86 00:08:28.030 ⇒ 00:08:34.779 Miguel de Veyra: we can cause. This is like, it’s not just knowledge with people. This is more of a behavior. So
87 00:08:34.880 ⇒ 00:08:47.949 Miguel de Veyra: yeah, so we have to change this on the bot a bit. So for because from what I understand, if a client finds it a bit too expensive, instead of downright cancelling, try to basically downsell them right?
88 00:08:48.070 ⇒ 00:08:48.700 JanieceGarcia: Right.
89 00:08:49.090 ⇒ 00:08:52.309 Miguel de Veyra: Yes. So basically, we have to.
90 00:08:52.540 ⇒ 00:09:07.450 Miguel de Veyra: It won’t be that hard. But it basically we have to. We have an upsell portion, and then we have to add an instruction for the downsell portion, if it’s cancellation. So that’s what we’ll do. But it’s also good that we add this in the central, Doc. So you know the bot has a reference
91 00:09:07.860 ⇒ 00:09:10.910 JanieceGarcia: Okay, so do you want me to just
92 00:09:11.510 ⇒ 00:09:13.859 JanieceGarcia: copy it into the central Doc?
93 00:09:14.513 ⇒ 00:09:18.836 JanieceGarcia: What I’m thinking is this, right here where it’s the cancellations.
94 00:09:19.660 ⇒ 00:09:25.455 JanieceGarcia: that we just take that out. And we replace it with what yvette and the dn
95 00:09:26.200 ⇒ 00:09:27.650 Miguel de Veyra: Yeah, yeah, definitely.
96 00:09:27.870 ⇒ 00:09:29.479 JanieceGarcia: Okay, then I’m doing it now.
97 00:09:40.860 ⇒ 00:09:48.389 JanieceGarcia: And that was our biggest thing is, I was so scared. Okay, if I’m gonna go in, do I do it after the lines or before the little line
98 00:09:50.810 ⇒ 00:09:54.209 Miguel de Veyra: It should wait. Sorry you’re on page 30. What
99 00:09:55.020 ⇒ 00:09:56.599 JanieceGarcia: I’m on pay.
100 00:09:57.220 ⇒ 00:10:00.750 JanieceGarcia: How do I know what page I’m on, Miguel
101 00:10:00.750 ⇒ 00:10:06.660 Miguel de Veyra: If you hover on the right like, if you scroll down, it just goes up and down. There’s like a little thing, Tooltip, you call it.
102 00:10:07.250 ⇒ 00:10:10.270 Miguel de Veyra: but it should be between the 2 lines, like the equal sign
103 00:10:10.740 ⇒ 00:10:11.420 JanieceGarcia: Okay.
104 00:10:11.750 ⇒ 00:10:13.389 Miguel de Veyra: That’s the divider we use.
105 00:10:14.940 ⇒ 00:10:16.400 Miguel de Veyra: Welcome it up, Owen.
106 00:10:20.770 ⇒ 00:10:22.170 Miguel de Veyra: Oh, yeah, there you go. Sorry
107 00:10:22.510 ⇒ 00:10:23.370 JanieceGarcia: Did it do it
108 00:10:23.810 ⇒ 00:10:25.610 Miguel de Veyra: Yes, yes, I can see it here.
109 00:10:25.790 ⇒ 00:10:26.990 JanieceGarcia: Okay, perfect.
110 00:10:30.130 ⇒ 00:10:37.979 JanieceGarcia: Okay? So like, that’s what we have for the same tactics. But that’s where Yvette and I were really wanting to know, okay.
111 00:10:38.270 ⇒ 00:10:42.270 JanieceGarcia: are we able to just go in here? And
112 00:10:42.380 ⇒ 00:10:47.550 JanieceGarcia: you know, updated, if we have those and for go ahead
113 00:10:47.880 ⇒ 00:10:58.510 Miguel de Veyra: Yeah, for knowledge like this. Yes, but like, for example, if it’s like upselling, downselling, or you know more of behavioral instead of like retrieval stuff. We we kind of have to adjust that
114 00:10:58.830 ⇒ 00:10:59.940 JanieceGarcia: Okay, got it.
115 00:11:05.950 ⇒ 00:11:08.430 JanieceGarcia: I’m gonna put that on my update for that right here.
116 00:11:09.680 ⇒ 00:11:12.670 Miguel de Veyra: Is that something? By the way, Amber, we can do this week.
117 00:11:13.760 ⇒ 00:11:16.509 Miguel de Veyra: or do, or do we have leftovers from last week?
118 00:11:17.300 ⇒ 00:11:18.050 Miguel de Veyra: That’s so.
119 00:11:18.050 ⇒ 00:11:28.119 Amber Lin: Yeah, let me look at what we have to do this week. So this week is mostly about the rollouts. So we want to create.
120 00:11:29.095 ⇒ 00:11:38.470 Amber Lin: There’s 2 main things of one creating those training videos and creating that slide deck so that we can roll it out to the Csrs.
121 00:11:39.040 ⇒ 00:11:44.460 Amber Lin: And that’s 1 thing. That’s the Asian announcement. That’s the main thing this week.
122 00:11:44.600 ⇒ 00:11:46.440 Amber Lin: And also
123 00:11:46.660 ⇒ 00:12:12.019 Amber Lin: I would try to get us to meet with Brian so we can get to know. Okay, what is the baseline Kpis? Because I know Brian has the data data from 8 by 8. But we should, as a team, meet with him to see how that’s gonna get into our system, how we’re gonna work with him down the road. So I think that that and the training videos
124 00:12:12.580 ⇒ 00:12:14.829 Miguel de Veyra: Are you just to clarify? Who’s Brian
125 00:12:15.870 ⇒ 00:12:17.690 Amber Lin: Brian is ABC
126 00:12:17.690 ⇒ 00:12:18.300 Miguel de Veyra: 1,000
127 00:12:18.300 ⇒ 00:12:20.170 Amber Lin: Internal data, guy
128 00:12:20.360 ⇒ 00:12:21.000 Miguel de Veyra: Okay. Okay.
129 00:12:21.000 ⇒ 00:12:22.289 Amber Lin: Yeah. So he
130 00:12:22.290 ⇒ 00:12:24.150 JanieceGarcia: He’s 1 of our data analysts,
131 00:12:24.460 ⇒ 00:12:27.300 Miguel de Veyra: Okay, yeah. Was he on the Friday call? Sorry I wasn’t there
132 00:12:27.486 ⇒ 00:12:28.420 Amber Lin: No, I don’t think so.
133 00:12:28.900 ⇒ 00:12:35.499 JanieceGarcia: No, they’re they weren’t gonna meet them in. They weren’t gonna bring them in yet. Because we’re trying to figure out if we’re actually gonna do.
134 00:12:35.800 ⇒ 00:12:43.650 JanieceGarcia: David, who which is who he reports to, or just Brian. But Brian’s who Utah met Thursday
135 00:12:44.340 ⇒ 00:12:45.529 Miguel de Veyra: Oh, I see. I see. Okay.
136 00:12:45.890 ⇒ 00:12:54.799 Amber Lin: Should I? Then, Janice, do? Do you think I should reach out to Brian to schedule? Okay. And then, if David wants to join, he can join
137 00:12:55.467 ⇒ 00:12:59.469 JanieceGarcia: I think David’s gonna end up joining like where I come in
138 00:13:00.538 ⇒ 00:13:02.140 Amber Lin: Okay, sounds good.
139 00:13:02.650 ⇒ 00:13:05.480 JanieceGarcia: But I think Yvette is gonna talk to David 1st and see how
140 00:13:05.480 ⇒ 00:13:05.870 Amber Lin: Okay.
141 00:13:05.870 ⇒ 00:13:06.650 JanieceGarcia: We’ll do that
142 00:13:06.650 ⇒ 00:13:16.809 Amber Lin: Sounds good. Janice, if there’s so, let’s say we have future updates like these, right? When you
143 00:13:17.230 ⇒ 00:13:19.040 Amber Lin: so hmm.
144 00:13:19.910 ⇒ 00:13:26.829 Amber Lin: How do? How would we know which updates you guys have made and which updates, you guys haven’t made
145 00:13:26.980 ⇒ 00:13:33.270 Amber Lin: because we have, we have a list of errors right? But then we wanna
146 00:13:33.650 ⇒ 00:13:37.959 Amber Lin: that we update everything. So we kind of need to know what updates we did
147 00:13:38.220 ⇒ 00:14:06.409 JanieceGarcia: Right. And that’s where Yvette and I are like, okay, how? What’s the full process? Because if we just go in and update, if it’s like, Miguel said. If it’s knowledge base, then yes, it’s just a quick us update that. But if it’s a behavioral Update like the upsell or downsell, then that’s something you guys have to know on my end what I’m doing. And I’m sure you guys have noticed it. What I’m doing is I’m going in.
148 00:14:06.750 ⇒ 00:14:11.450 JanieceGarcia: and I’m re asking the questions to the bot to see how they come up. Now
149 00:14:12.063 ⇒ 00:14:14.500 Amber Lin: I see that’s good.
150 00:14:15.530 ⇒ 00:14:20.359 Amber Lin: I suppose we could keep a, I know, we already have a few strategies. But I mean, we
151 00:14:21.100 ⇒ 00:14:28.370 Amber Lin: sheet of this is the update. We made a type, and then the type of update
152 00:14:28.790 ⇒ 00:14:36.199 Amber Lin: and maybe see if he ever has approved it. But I feel like, we have a lot of random small updates that we also make
153 00:14:36.870 ⇒ 00:14:40.779 JanieceGarcia: I know I do, too, but I actually think like the sheet that
154 00:14:43.740 ⇒ 00:14:46.610 JanieceGarcia: nice. So are we down to just the 4 questions
155 00:14:47.670 ⇒ 00:14:52.349 Amber Lin: On the golden data sheet, which 4 questions
156 00:14:53.033 ⇒ 00:14:55.193 Miguel de Veyra: You mean think that
157 00:14:56.690 ⇒ 00:15:01.020 JanieceGarcia: Cause. That’s what I’ve been going off of is being okay. Where do I need to make the updates
158 00:15:04.305 ⇒ 00:15:07.520 Amber Lin: Let me check our quote sheet.
159 00:15:09.000 ⇒ 00:15:09.900 Amber Lin: Let’s see
160 00:15:14.230 ⇒ 00:15:17.269 Miguel de Veyra: Oh, yeah, what happened? What happened? Why is there only 4
161 00:15:17.571 ⇒ 00:15:22.549 Amber Lin: You have to go up to the filter of the interior quality. Yeah.
162 00:15:23.625 ⇒ 00:15:24.280 JanieceGarcia: Gotcha
163 00:15:25.220 ⇒ 00:15:26.260 Miguel de Veyra: Answer, quality.
164 00:15:29.060 ⇒ 00:15:31.293 JanieceGarcia: That’s why. There they are!
165 00:15:31.740 ⇒ 00:15:40.999 Amber Lin: Yeah. So I think if we filter out everything that’s not match ideal, then we have
166 00:15:41.280 ⇒ 00:15:43.440 Amber Lin: still quite a few of
167 00:15:44.086 ⇒ 00:15:50.779 Amber Lin: the ones that we just put in the bot answers. And still need to evaluate
168 00:15:51.320 ⇒ 00:15:54.343 Amber Lin: the the answer yeah
169 00:15:55.790 ⇒ 00:16:07.520 JanieceGarcia: See. And that’s that’s kind of what I’m doing is okay, even if it says match ideal. And then I had y’all’s notes. Then that’s what I was going through and looking at
170 00:16:07.710 ⇒ 00:16:11.592 Amber Lin: Sounds good. I think that’s something we can base it off of.
171 00:16:12.660 ⇒ 00:16:21.199 Amber Lin: So if maybe if we have future questions that we want to update. We can copy the questions in there and then
172 00:16:21.320 ⇒ 00:16:46.340 Amber Lin: say that this needs updates. Suppose there’s some a way we could do it. But right now, I think, for this golden data sheet. What you’re doing is great. There’s quite a few that still, we just filled in the bot answers for so we still would love you to evaluate how it formed, and for the other ones, I I guess second priority would be to
173 00:16:46.920 ⇒ 00:16:52.590 Amber Lin: see okay, even if it’s grade, or
174 00:16:52.690 ⇒ 00:16:58.059 Amber Lin: even if it’s good answers that we ranked, did it did it still need improvement.
175 00:16:58.160 ⇒ 00:17:01.029 Amber Lin: So I think that’s what we’ll we’ll be doing
176 00:17:01.430 ⇒ 00:17:03.990 JanieceGarcia: No. And I think I I really think that’s
177 00:17:04.109 ⇒ 00:17:13.549 JanieceGarcia: a good way to do. It is the way that you guys have those drop in dropdowns, because I I know Miguel was in there. Working it after I was.
178 00:17:13.650 ⇒ 00:17:19.039 JanieceGarcia: And so I was leaving notes. So that way, you know, you guys would know, okay, what
179 00:17:19.390 ⇒ 00:17:39.149 JanieceGarcia: what needs to be added? Or does it look good now? Or you know, whichever one it is? So I think it’s a really good way of doing things. I just wanna make sure that we do have the correct process, and we’re all aligned when it comes to that. But I I did have a couple of questions in regards to some of the answers
180 00:17:39.150 ⇒ 00:17:39.880 Amber Lin: Totally.
181 00:17:40.590 ⇒ 00:17:53.100 JanieceGarcia: So with okay, cancellation process, we have now that one’s good with Andy our bot.
182 00:17:54.810 ⇒ 00:17:59.549 JanieceGarcia: Is there any reason why it says
183 00:17:59.700 ⇒ 00:18:03.389 JanieceGarcia: we’re able to schedule? Or can I help you with scheduling that service?
184 00:18:05.310 ⇒ 00:18:06.670 JanieceGarcia: Have you all looked into that
185 00:18:07.370 ⇒ 00:18:09.939 Amber Lin: What was this to answering to
186 00:18:10.990 ⇒ 00:18:13.070 JanieceGarcia: So this one was.
187 00:18:16.030 ⇒ 00:18:33.339 JanieceGarcia: I don’t even remember what I asked it, but the answer it gave me is great. I can help you with that. Could you please provide the following details for scheduling your service because I was like, Oh, well, let me go ahead and and see how far will it really go? And it
188 00:18:33.580 ⇒ 00:18:35.457 JanieceGarcia: it says it is a schedule
189 00:18:38.160 ⇒ 00:18:42.720 Miguel de Veyra: Wait, I think, because we added, like, I think I think I know what’s happening there.
190 00:18:43.460 ⇒ 00:18:50.399 Miguel de Veyra: Cause before it was. Yeah, we, I think we added, like a separate tool, but that that shouldn’t happen right
191 00:18:50.790 ⇒ 00:18:51.640 JanieceGarcia: -
192 00:18:51.810 ⇒ 00:18:53.670 Miguel de Veyra: Okay, okay, I will just remove that. Then
193 00:18:53.990 ⇒ 00:18:55.689 JanieceGarcia: Okay, at least.
194 00:18:55.690 ⇒ 00:19:09.340 Miguel de Veyra: We added this mini feature before, like, just in case they you guys wanted to a feature which can schedule, we added like a mini tool. Of course we didn’t really develop it, that if they want to, you can use that tool. But yeah, we’ll we’ll remove that
195 00:19:10.300 ⇒ 00:19:13.426 JanieceGarcia: I would just at least, for now
196 00:19:14.110 ⇒ 00:19:14.910 Miguel de Veyra: Okay.
197 00:19:24.200 ⇒ 00:19:29.019 Amber Lin: Sounds good, anything, anything else. I’m just writing down our different tasks
198 00:19:29.510 ⇒ 00:19:30.390 JanieceGarcia: Oh.
199 00:19:33.890 ⇒ 00:19:34.945 JanieceGarcia: okay,
200 00:19:37.330 ⇒ 00:19:42.500 JanieceGarcia: I was in the air going to ask like, what move? Information?
201 00:19:48.500 ⇒ 00:19:53.780 JanieceGarcia: Oh, yes. Wording, have we? The mosquito supervision
202 00:19:54.290 ⇒ 00:19:54.880 Amber Lin: Come on!
203 00:19:55.320 ⇒ 00:20:02.500 JanieceGarcia: I have not asked anymore. To Andy. But do we know if that’s different? If that has changed
204 00:20:02.640 ⇒ 00:20:05.280 JanieceGarcia: to where it actually says mosquito suppression
205 00:20:06.210 ⇒ 00:20:13.100 Amber Lin: Hmm! I see. Go. Do we? Wanna look at that right now?
206 00:20:18.770 ⇒ 00:20:19.579 JanieceGarcia: see what? It is.
207 00:20:42.560 ⇒ 00:20:45.400 JanieceGarcia: Okay, perfect. Yes, it’s definitely changed.
208 00:20:46.490 ⇒ 00:20:47.170 Amber Lin: Wait!
209 00:20:50.010 ⇒ 00:20:55.500 JanieceGarcia: The only thing is we need to take out that you may want to consider our thermos cell service
210 00:20:56.190 ⇒ 00:20:58.119 JanieceGarcia: for additional protection.
211 00:20:58.370 ⇒ 00:20:59.110 Amber Lin: Hmm.
212 00:20:59.110 ⇒ 00:20:59.969 JanieceGarcia: Or is that
213 00:21:01.120 ⇒ 00:21:05.320 JanieceGarcia: I can ask you that on that? But I really think she wants to take that out
214 00:21:06.520 ⇒ 00:21:10.220 Amber Lin: Hmm, okay, so do you want less upsells?
215 00:21:10.580 ⇒ 00:21:16.660 JanieceGarcia: No, we definitely want the upsells. But the thermos cell. It’s something that’s been recalled
216 00:21:17.380 ⇒ 00:21:18.610 Amber Lin: Oh!
217 00:21:18.610 ⇒ 00:21:25.609 JanieceGarcia: Our products have been the company that we work work with to get those products. Their products are being recalled
218 00:21:25.610 ⇒ 00:21:30.459 Amber Lin: I see. So that’s kind of the update in the central doc, too. Right? Cause the
219 00:21:31.260 ⇒ 00:21:32.650 Amber Lin: Right now, we need to
220 00:21:33.910 ⇒ 00:21:35.230 Amber Lin: Okay, let me
221 00:21:35.360 ⇒ 00:21:46.639 Amber Lin: write that down, link in Denise. I will be on your side to suggest that update in the doc. And then Yvette can go in and approve them.
222 00:21:47.420 ⇒ 00:21:54.099 Miguel de Veyra: We should. Yeah, I think also, we should probably figure out a way, like, if there’s like services that you don’t do anymore
223 00:21:54.210 ⇒ 00:21:56.249 Miguel de Veyra: or products that you don’t sell anymore
224 00:21:56.730 ⇒ 00:21:58.860 JanieceGarcia: That just happened
225 00:21:58.860 ⇒ 00:21:59.460 Miguel de Veyra: Yeah.
226 00:21:59.640 ⇒ 00:22:08.839 JanieceGarcia: That one literally just happened. And truthfully, that hasn’t I? For the I’ve been here 7 years, almost 7 years, and I this is the 1st time I’ve seen something like this happen
227 00:22:08.980 ⇒ 00:22:09.540 Amber Lin: No.
228 00:22:09.540 ⇒ 00:22:12.320 Miguel de Veyra: Okay, okay, so I can just remove it now. No.
229 00:22:13.804 ⇒ 00:22:14.279 Amber Lin: Okay.
230 00:22:14.500 ⇒ 00:22:15.520 Amber Lin: Sounds good.
231 00:22:15.520 ⇒ 00:22:18.669 JanieceGarcia: And then once it’s okay, then we’ll we’ll let you guys know, so we can put it back
232 00:22:19.700 ⇒ 00:22:27.869 Amber Lin: Sounds good. Let’s see any other questions. I’m just listening to everything that we’ll need to do.
233 00:22:28.230 ⇒ 00:22:36.879 JanieceGarcia: Oh, I did have another question, but I’m trying to think on why I wrote it down this way
234 00:22:37.898 ⇒ 00:22:42.679 Miguel de Veyra: Jenny. Sorry I already deleted the thermosol stuff on the central dock. Is that fine
235 00:22:42.680 ⇒ 00:22:44.210 JanieceGarcia: That’s fine, perfect. Thank you.
236 00:22:47.800 ⇒ 00:22:51.670 JanieceGarcia: I think that’s all I have for now.
237 00:22:52.753 ⇒ 00:23:00.496 JanieceGarcia: This week I’m pretty open. So this week I’m focusing all on brain forge
238 00:23:02.210 ⇒ 00:23:08.299 JanieceGarcia: So this week I’m going to be doing a lot of nothing but brain forge. And then I did know
239 00:23:08.670 ⇒ 00:23:11.420 JanieceGarcia: what, how do we want to do the videos?
240 00:23:12.250 ⇒ 00:23:24.669 Amber Lin: Yeah, let’s talk. Let’s talk about that. So I believe there’s 2 things. So one is for the company like announcement. And one is actual training videos for the Csrs
241 00:23:24.670 ⇒ 00:23:25.250 JanieceGarcia: Correct.
242 00:23:25.250 ⇒ 00:23:36.390 Amber Lin: And for the company announcement, I know we’re making a slide deck and giving a script so you can read it. So that’s that’s set for the training videos.
243 00:23:37.410 ⇒ 00:23:44.729 Amber Lin: Would you be able to do the short little videos we can write out outline of these are the few things
244 00:23:45.290 ⇒ 00:24:11.770 Amber Lin: we want to record, because it’ll be probably will be really helpful if you already have the knowledge, too, because some people will probably still come up to you in person rather than come to us to ask, or how do I do this? So let’s we. We wanna make sure you know everything that you can teach them as well. So I think we’ll give an outline for both of them to you. And then you can record the video. We can look at them together, and then we’ll see if that
245 00:24:11.770 ⇒ 00:24:12.360 JanieceGarcia: Awesome.
246 00:24:12.620 ⇒ 00:24:16.059 JanieceGarcia: Okay, no, that’s that’s perfectly fine. That’s actually what I already do.
247 00:24:16.350 ⇒ 00:24:16.840 Amber Lin: Okay.
248 00:24:16.840 ⇒ 00:24:21.600 JanieceGarcia: How? What are you? You guys use something called loom
249 00:24:22.180 ⇒ 00:24:23.020 Miguel de Veyra: Yes.
250 00:24:23.020 ⇒ 00:24:28.679 JanieceGarcia: Okay. So I’ve used scribe. And then I just use Powerpoint and record my screen
251 00:24:30.100 ⇒ 00:24:31.559 Amber Lin: Whatever it would, whatever works.
252 00:24:31.560 ⇒ 00:24:32.839 JanieceGarcia: Okay. Yeah.
253 00:24:32.840 ⇒ 00:24:33.759 Amber Lin: So loom is
254 00:24:33.760 ⇒ 00:24:35.470 JanieceGarcia: Like I’ve never heard of loom
255 00:24:36.030 ⇒ 00:24:45.769 Amber Lin: Yeah, sure. So let me let me say that we’re gonna send you the outline and do that
256 00:25:17.420 ⇒ 00:25:18.140 Amber Lin: good.
257 00:25:19.930 ⇒ 00:25:29.510 Amber Lin: Let’s see if we don’t have any more questions on, or any suggestions for the errors for the bot. I think we can.
258 00:25:29.990 ⇒ 00:25:35.920 Amber Lin: and we could take the time to look at the
259 00:25:36.120 ⇒ 00:25:39.370 Amber Lin: dashboard or look at the error logs to
260 00:25:39.370 ⇒ 00:25:39.840 JanieceGarcia: Okay.
261 00:25:39.840 ⇒ 00:25:45.960 Amber Lin: See if there’s anything else. Miguel, is the error log updated
262 00:25:47.160 ⇒ 00:25:51.979 Miguel de Veyra: I think I’m not sure I would base it off on the the one in
263 00:25:52.790 ⇒ 00:25:55.670 Miguel de Veyra: no, no, the one in ABC. Logs
264 00:25:55.800 ⇒ 00:25:57.900 Amber Lin: Oh, okay, well, we
265 00:25:57.900 ⇒ 00:25:59.170 Miguel de Veyra: Slack. One. Yeah.
266 00:25:59.170 ⇒ 00:26:01.219 Amber Lin: I see. Okay, let me go there. Then.
267 00:26:02.480 ⇒ 00:26:04.389 Miguel de Veyra: I’m not sure if sheets are done, but let me double check
268 00:26:05.890 ⇒ 00:26:08.200 Amber Lin: The sheets are not updated
269 00:26:11.380 ⇒ 00:26:12.699 Miguel de Veyra: Yeah, it’s not updated.
270 00:26:18.160 ⇒ 00:26:20.379 Amber Lin: Alright. Let me share my screen
271 00:26:20.880 ⇒ 00:26:22.710 Amber Lin: so we can look at them.
272 00:26:28.530 ⇒ 00:26:31.929 Amber Lin: Yeah, let’s go just from the bottom up
273 00:26:41.310 ⇒ 00:26:45.269 JanieceGarcia: Right as covered non or non covered.
274 00:26:58.470 ⇒ 00:26:59.860 JanieceGarcia: That is true.
275 00:27:01.160 ⇒ 00:27:04.187 Miguel de Veyra: Wait sorry, which which is through the expected or the
276 00:27:05.546 ⇒ 00:27:12.400 JanieceGarcia: The AI. So it’s not listed as a covered, but carpenter ants is definitely one
277 00:27:13.280 ⇒ 00:27:15.219 JanieceGarcia: that they would have to
278 00:27:16.580 ⇒ 00:27:20.949 JanieceGarcia: and that’s where it’s hard. If it’s on the outside, they would have to get a new estimate
279 00:27:22.229 ⇒ 00:27:25.119 Miguel de Veyra: So technically, this is this shouldn’t be an error right?
280 00:27:25.504 ⇒ 00:27:27.809 JanieceGarcia: Not not a hundred percent. No.
281 00:27:27.950 ⇒ 00:27:29.359 Miguel de Veyra: It’s like a 50 50.
282 00:27:30.700 ⇒ 00:27:36.359 Miguel de Veyra: Okay? Okay, let’s do. I think not 100%. If it’s outside, can you add amber
283 00:27:36.570 ⇒ 00:27:37.140 Amber Lin: Huh!
284 00:27:37.340 ⇒ 00:27:41.339 Miguel de Veyra: If it’s outside, they have to get a new code. That’s right. Yeah.
285 00:27:44.030 ⇒ 00:27:48.089 JanieceGarcia: And this is one that’s coming up a lot because we’re getting into termites
286 00:27:48.590 ⇒ 00:27:56.680 Miguel de Veyra: Wait. Sorry. Or is this, yeah, it’s not on Carpenter.
287 00:27:57.510 ⇒ 00:28:01.250 Miguel de Veyra: Yeah, I I don’t think it’s in a in Central Doc, though
288 00:28:01.960 ⇒ 00:28:05.629 JanieceGarcia: I don’t think it is either. I think this is one that we’ve really had to
289 00:28:07.230 ⇒ 00:28:10.529 Miguel de Veyra: Yeah, cause I remember this was asked last week, and I double checked it
290 00:28:10.770 ⇒ 00:28:11.390 Amber Lin: Hmm.
291 00:28:13.330 ⇒ 00:28:19.659 Amber Lin: yeah. If it. Oh, sorry, Denise, would you be able to write that down as something that we should update as well
292 00:28:20.413 ⇒ 00:28:26.010 JanieceGarcia: I think I have it on the golden on the data sheets. I’m, gonna
293 00:28:26.376 ⇒ 00:28:28.940 Amber Lin: Suggest the edit in the Central Doc.
294 00:28:28.940 ⇒ 00:28:32.489 Amber Lin: It’s also not on golden data sheet.
295 00:28:32.490 ⇒ 00:28:33.120 JanieceGarcia: It’s not
296 00:28:33.450 ⇒ 00:28:35.600 Amber Lin: Okay, we need to update that
297 00:28:35.820 ⇒ 00:28:36.500 JanieceGarcia: Row, ants.
298 00:28:51.900 ⇒ 00:28:56.996 Amber Lin: Okay, sounds good. Let’s look at the other ones. Then I’ll I’ve written. I wrote that down so
299 00:28:57.730 ⇒ 00:28:58.180 JanieceGarcia: Covered.
300 00:28:58.480 ⇒ 00:28:59.850 Amber Lin: Yeah.
301 00:29:06.100 ⇒ 00:29:10.650 Amber Lin: Oh, we don’t have any discounts. Data, right?
302 00:29:11.290 ⇒ 00:29:20.590 JanieceGarcia: That’s what I wanted to ask, because I thought you guys did have the discount. I thought I had sent it to you.
303 00:29:29.560 ⇒ 00:29:30.290 JanieceGarcia: Yep.
304 00:29:30.430 ⇒ 00:29:36.080 JanieceGarcia: See, we do discounts available for military senior and 1st responders
305 00:29:37.140 ⇒ 00:29:39.320 JanieceGarcia: Do we need to go in? And actually.
306 00:29:41.720 ⇒ 00:29:44.660 JanieceGarcia: because it should be $20 off
307 00:29:46.400 ⇒ 00:29:49.810 JanieceGarcia: The initial for an ongoing program
308 00:29:50.280 ⇒ 00:29:51.070 Amber Lin: Hmm.
309 00:29:51.950 ⇒ 00:30:00.719 JanieceGarcia: And so the discounts and rewards that we have in there it just discounts available for military senior and 1st responders. So I just need to add to that
310 00:30:01.250 ⇒ 00:30:06.380 Amber Lin: Hmm, okay, that’s good.
311 00:30:06.640 ⇒ 00:30:09.949 Miguel de Veyra: Is the one in central dock.
312 00:30:10.140 ⇒ 00:30:13.809 Miguel de Veyra: The latest one discounts and reward points so discourse
313 00:30:14.680 ⇒ 00:30:15.540 Miguel de Veyra: Okay. Okay.
314 00:30:16.260 ⇒ 00:30:20.910 Amber Lin: So we does this mean that we’re up
315 00:30:20.910 ⇒ 00:30:26.849 JanieceGarcia: No, so it it has in there the discounts, but it does not have the actual amount
316 00:30:27.380 ⇒ 00:30:31.750 Amber Lin: Okay? So we need to. Add that in the central talk
317 00:30:32.690 ⇒ 00:30:33.010 Amber Lin: Okay.
318 00:30:33.010 ⇒ 00:30:35.670 JanieceGarcia: And I have it. I have it up right now
319 00:30:36.120 ⇒ 00:30:40.629 Amber Lin: Okay, sounds good. Would you? Do you want to just suggest the edit in the Central Doc?
320 00:30:46.700 ⇒ 00:30:51.069 Miguel de Veyra: Yeah. Cause, though, I think the only one in discounts and award points.
321 00:30:52.840 ⇒ 00:30:59.590 Miguel de Veyra: Yeah, I don’t think there’s a number here. Wait, let me double check discounts and consideration.
322 00:31:03.740 ⇒ 00:31:09.030 Miguel de Veyra: Oh, yeah, best bundle. Look for a note saying, 99%, $99 discount
323 00:31:11.920 ⇒ 00:31:13.029 Miguel de Veyra: Let me tag you
324 00:31:30.190 ⇒ 00:31:31.549 Miguel de Veyra: then, also this one.
325 00:31:45.290 ⇒ 00:31:49.239 Miguel de Veyra: These are where, like the 70 and 20, I believe in the 99.
326 00:31:49.350 ⇒ 00:31:50.010 Miguel de Veyra: Yeah, it’s coming
327 00:31:50.010 ⇒ 00:31:52.459 JanieceGarcia: Yeah, those are the bundle discounts. So
328 00:31:53.100 ⇒ 00:32:00.130 JanieceGarcia: yeah, we were just missing the cause. That’s the bundling. We were just missing the $20 off, but I did put the suggestion in there
329 00:32:02.090 ⇒ 00:32:03.050 Amber Lin: Sounds good.
330 00:32:03.510 ⇒ 00:32:06.050 Amber Lin: So let’s look at the other one.
331 00:32:06.790 ⇒ 00:32:09.650 Amber Lin: Driftwood. Who’s the inspector
332 00:32:10.690 ⇒ 00:32:16.260 Miguel de Veyra: Honestly amber. This one is wrong because there’s no, there’s no Travis. And
333 00:32:16.420 ⇒ 00:32:23.289 Miguel de Veyra: like, it’s probably on more of yeah, it’s more on our evaluations. That’s wrong, not to be the bot
334 00:32:24.870 ⇒ 00:32:29.610 Amber Lin: So there’s no Travis right
335 00:32:29.610 ⇒ 00:32:31.130 Miguel de Veyra: There’s no graphics. And
336 00:32:31.130 ⇒ 00:32:38.349 Amber Lin: Okay, okay, let’s look at that. Customer has rodent coverage, but has a new roof.
337 00:32:38.730 ⇒ 00:32:41.929 Amber Lin: How much is that? A checkout? Oh, we don’t have.
338 00:32:42.460 ⇒ 00:32:44.399 Amber Lin: Yeah, we don’t have the.
339 00:32:46.110 ⇒ 00:32:48.040 Amber Lin: We don’t have the number right
340 00:32:50.000 ⇒ 00:32:54.390 JanieceGarcia: We have the starting for it. Let me look it up
341 00:32:56.670 ⇒ 00:32:58.069 Miguel de Veyra: Customer has it open.
342 00:32:58.300 ⇒ 00:33:01.150 Miguel de Veyra: What has a new roof? Let me check
343 00:33:02.490 ⇒ 00:33:04.780 JanieceGarcia: Okay? So we have in here.
344 00:33:05.970 ⇒ 00:33:12.049 JanieceGarcia: If a customer has a new roof schedule hold for 2 h, minimum at $85 per hour.
345 00:33:12.280 ⇒ 00:33:13.360 JanieceGarcia: Charge applies
346 00:33:13.610 ⇒ 00:33:14.210 Amber Lin: Oh!
347 00:33:14.460 ⇒ 00:33:16.870 Miguel de Veyra: And that’s in the Google, Doc, yeah.
348 00:33:17.220 ⇒ 00:33:17.949 Amber Lin: Oh, so this is
349 00:33:17.950 ⇒ 00:33:19.970 Miguel de Veyra: I think this is more of evil error.
350 00:33:20.340 ⇒ 00:33:22.020 Amber Lin: Yeah, I think I noted it. There.
351 00:33:23.320 ⇒ 00:33:24.510 Miguel de Veyra: Okay. Yes.
352 00:33:25.400 ⇒ 00:33:26.020 Amber Lin: Okay.
353 00:33:26.210 ⇒ 00:33:28.270 Amber Lin: Sounds good.
354 00:33:28.270 ⇒ 00:33:32.320 Miguel de Veyra: Customer has a representative. Wait, let me check the golden data sheet
355 00:33:32.320 ⇒ 00:33:34.949 Amber Lin: I think maybe our golden data sheet is still wrong.
356 00:33:35.340 ⇒ 00:33:36.220 Miguel de Veyra: Yeah.
357 00:33:36.440 ⇒ 00:33:43.289 Amber Lin: Yeah, okay, me and Denise will continue. Janice. So how much is a rodent roof Reseal
358 00:33:43.990 ⇒ 00:33:46.850 Amber Lin: we have that. Do we have that information
359 00:33:47.480 ⇒ 00:33:50.910 JanieceGarcia: That’s the 2 h required. So
360 00:33:50.910 ⇒ 00:33:54.030 Amber Lin: Oh, I think we have that right
361 00:33:54.314 ⇒ 00:33:57.439 JanieceGarcia: You do it’s in the central dock. I’m looking at it
362 00:33:57.440 ⇒ 00:34:02.060 Amber Lin: Okay, okay, so that’s also, okay.
363 00:34:02.620 ⇒ 00:34:03.839 Miguel de Veyra: For them to be free
364 00:34:07.850 ⇒ 00:34:08.620 Amber Lin: -Oh
365 00:34:09.020 ⇒ 00:34:10.759 Miguel de Veyra: Sorry. Where is it? In Central Town
366 00:34:11.130 ⇒ 00:34:14.463 JanieceGarcia: It’s under codes and scheduling.
367 00:34:18.389 ⇒ 00:34:19.539 JanieceGarcia: what page is this?
368 00:34:25.380 ⇒ 00:34:29.889 JanieceGarcia: How do I submit? I don’t know how to send it to you, and I can’t find the page
369 00:34:33.060 ⇒ 00:34:34.600 Miguel de Veyra: Are you in there right now?
370 00:34:34.830 ⇒ 00:34:42.249 Miguel de Veyra: Oh, here, here annual inspections address the question, how much is our rodent roof is here?
371 00:34:43.440 ⇒ 00:34:46.839 Miguel de Veyra: Oh, we probably have to add here racial? No.
372 00:34:47.800 ⇒ 00:34:49.670 JanieceGarcia: A new roof.
373 00:34:51.110 ⇒ 00:34:55.040 Miguel de Veyra: Because I think it didn’t take the reseal, because there’s no reseal rule
374 00:34:55.670 ⇒ 00:34:57.494 JanieceGarcia: You can add that there
375 00:34:58.320 ⇒ 00:34:59.920 Miguel de Veyra: And here it
376 00:35:01.080 ⇒ 00:35:02.229 Miguel de Veyra: Okay. Okay. Yeah.
377 00:35:04.200 ⇒ 00:35:09.509 JanieceGarcia: I’m also thinking, what if we put if a customer has a new roof to be resealed
378 00:35:12.400 ⇒ 00:35:17.479 Miguel de Veyra: Yeah, that could be cause yeah, cause the bot can’t read that because he doesn’t know what receipt is
379 00:35:17.480 ⇒ 00:35:21.369 JanieceGarcia: Yep, so like here to be resealed
380 00:35:25.440 ⇒ 00:35:26.400 Amber Lin: Great.
381 00:35:27.820 ⇒ 00:35:36.050 Amber Lin: Oh, we’re going through some good errors. Okay, next, one, is, can we send it, one, X, Chem free estimate to in-house.
382 00:35:36.840 ⇒ 00:35:40.510 JanieceGarcia: One time. Temporary estimate to in-house. That’s an absolutely not
383 00:35:44.740 ⇒ 00:35:45.310 Amber Lin: So.
384 00:35:45.310 ⇒ 00:35:46.840 JanieceGarcia: The answer is perfect.
385 00:35:47.110 ⇒ 00:35:48.150 Amber Lin: Oh, great!
386 00:35:48.150 ⇒ 00:35:49.780 Miguel de Veyra: Yeah. Evil error.
387 00:35:51.290 ⇒ 00:35:53.620 Amber Lin: Correct calendar.
388 00:35:54.110 ⇒ 00:36:02.759 Amber Lin: So that tells us we need to work on both the evals and the data sheet and the central talk. How do we
389 00:36:02.760 ⇒ 00:36:03.230 JanieceGarcia: So.
390 00:36:03.230 ⇒ 00:36:04.650 Amber Lin: A smoke test
391 00:36:04.860 ⇒ 00:36:11.589 JanieceGarcia: Can I ask that, though? Like, okay, so expected output. Who’s putting the expected output on there
392 00:36:11.910 ⇒ 00:36:14.129 Miguel de Veyra: This is from the golden data sheet.
393 00:36:15.160 ⇒ 00:36:35.670 Miguel de Veyra: So basically, what we do is for us to evaluate the answers is we’re comparing the answers of the bottom to the ones in the golden data sheet. So it’s not always going to be one to one. So, for example, it’s not there. What we do it now is, you know it’s based on the structure. Is it more than 3 to 4 sentences? Is there an upsell or a downsell? So yeah.
394 00:36:36.195 ⇒ 00:36:39.120 Miguel de Veyra: not everything is gonna be in golden data sheet. Of course.
395 00:36:40.770 ⇒ 00:36:59.500 Amber Lin: Yeah. So, Janice, and maybe what you can do is also look at all the answers in the golden data sheet, because I know a lot of them. We filled them in from your, but that might not be updated. So I think you might have to look at all the answers again when you
396 00:36:59.500 ⇒ 00:36:59.900 JanieceGarcia: I’ll
397 00:36:59.900 ⇒ 00:37:00.470 Amber Lin: Them
398 00:37:00.920 ⇒ 00:37:06.580 JanieceGarcia: No, I’ll definitely. I mean, this is like, I said, this is what I’m working on this week. This is my top
399 00:37:06.760 ⇒ 00:37:14.869 JanieceGarcia: priority. I’m getting through our messages and our online orders. But as soon as I’m done with all of those, then
400 00:37:14.970 ⇒ 00:37:15.520 Amber Lin: This.
401 00:37:15.520 ⇒ 00:37:17.799 JanieceGarcia: This is my focus. This week. 100%
402 00:37:17.800 ⇒ 00:37:21.040 Amber Lin: Good. Yeah, and we’ll check in every day to see if anything
403 00:37:21.360 ⇒ 00:37:26.160 Amber Lin: with let’s just let’s just go through a few more since we
404 00:37:26.160 ⇒ 00:37:26.610 JanieceGarcia: Yeah.
405 00:37:26.610 ⇒ 00:37:31.989 Amber Lin: So how do we schedule smoke? Test? This is very, very, very long. Is this good
406 00:37:31.990 ⇒ 00:37:33.030 JanieceGarcia: Yeah, that is
407 00:37:34.540 ⇒ 00:37:40.810 JanieceGarcia: so. The gathering of customers information. That’s your 3 60. That’s what you and I were talking about. Amber. That should be a
408 00:37:40.810 ⇒ 00:37:41.590 Amber Lin: Yeah.
409 00:37:41.590 ⇒ 00:37:42.759 JanieceGarcia: A known thing.
410 00:37:42.760 ⇒ 00:37:52.389 Amber Lin: I see. So the output right here now is to schedule a smoke test, inform the customer that service manager will contact them to reach. Is this? Is that correct?
411 00:37:53.506 ⇒ 00:37:55.181 JanieceGarcia: no, it’s not
412 00:37:56.020 ⇒ 00:37:57.180 JanieceGarcia: It’s not correct.
413 00:38:02.530 ⇒ 00:38:04.280 Amber Lin: Oh, we should say
414 00:38:06.270 ⇒ 00:38:10.379 Miguel de Veyra: These are, wait. Sorry it’s and can you go back to the answer because
415 00:38:10.690 ⇒ 00:38:16.309 Miguel de Veyra: these are to be scheduled by a service manager? No one should be getting calls from text or follow up
416 00:38:18.300 ⇒ 00:38:21.210 Miguel de Veyra: cause that’s that’s the one it says on Central Dock
417 00:38:26.430 ⇒ 00:38:35.169 JanieceGarcia: Yes, but the Ser, the service manager wouldn’t contact the customer. They’re contacting us to let us know who to send out.
418 00:38:36.540 ⇒ 00:38:47.200 JanieceGarcia: because it is gonna be like 2 to 3 technicians plus the service manager. It’s a huge, that’s a huge job. Because we also have to get our plumbing involved. So
419 00:38:47.330 ⇒ 00:38:48.040 Amber Lin: Hmm.
420 00:38:48.040 ⇒ 00:38:52.749 JanieceGarcia: Can you give me some time to work on that one? I want to get the correct step by steps for you guys
421 00:38:52.750 ⇒ 00:39:01.100 Amber Lin: Sure. So let’s just write that down so to do, and we will do that.
422 00:39:02.230 ⇒ 00:39:03.619 Amber Lin: You write that down.
423 00:39:18.890 ⇒ 00:39:19.910 Amber Lin: That’s good.
424 00:39:21.940 ⇒ 00:39:25.099 Amber Lin: Were you able to note that down on your side as well, Janice
425 00:39:25.435 ⇒ 00:39:27.110 JanieceGarcia: I’m doing it right now.
426 00:39:27.110 ⇒ 00:39:28.390 Amber Lin: Okay. Sounds good.
427 00:39:30.570 ⇒ 00:39:32.239 JanieceGarcia: Because it’s worrying me that
428 00:39:32.620 ⇒ 00:39:38.960 JanieceGarcia: shortcuts are being put in. The does anybody else have edit rights to the golden data sheet?
429 00:39:40.526 ⇒ 00:39:45.950 Miguel de Veyra: Besides us, basically, the entire brain forge team
430 00:39:46.620 ⇒ 00:39:48.410 JanieceGarcia: But I’m talking about on on our end
431 00:39:48.410 ⇒ 00:39:49.840 Miguel de Veyra: Oh, well, let me check
432 00:39:50.237 ⇒ 00:39:51.430 Amber Lin: Yvette has it
433 00:39:51.790 ⇒ 00:39:54.700 JanieceGarcia: Okay, perfect. Okay, so.
434 00:39:54.700 ⇒ 00:39:57.490 Miguel de Veyra: Yeah. And I think, S. Martinez
435 00:39:57.850 ⇒ 00:40:02.589 JanieceGarcia: That. That’s what I was wondering if her and the other one right now that are in there
436 00:40:03.150 ⇒ 00:40:11.049 Miguel de Veyra: Yeah, yvette is here as Martinez has access, and then G. Garcia
437 00:40:12.220 ⇒ 00:40:18.220 JanieceGarcia: Okay. Alright, let me. I definitely want to find out, because I don’t want shortcuts put in there
438 00:40:18.480 ⇒ 00:40:19.270 Amber Lin: Hmm.
439 00:40:19.590 ⇒ 00:40:21.979 JanieceGarcia: That can’t be shortcuts. Does that make sense
440 00:40:22.540 ⇒ 00:40:24.790 Amber Lin: Yes, shortcuts like
441 00:40:26.350 ⇒ 00:40:34.059 JanieceGarcia: Like this one, the smoke test saying that the service manager is going to contact them. I just wanna make sure that you guys are getting the true
442 00:40:34.060 ⇒ 00:40:34.880 Amber Lin: Yeah. Totally.
443 00:40:35.490 ⇒ 00:40:36.520 JanieceGarcia: Answer.
444 00:40:36.520 ⇒ 00:40:38.930 Amber Lin: Okay, yeah, some. That’s something will.
445 00:40:39.150 ⇒ 00:40:43.089 Amber Lin: Because technically the bot. The answer was correct, based on the central doc.
446 00:40:46.320 ⇒ 00:40:48.770 JanieceGarcia: Okay, I wanna find, yeah, I wanna find out on that
447 00:41:01.810 ⇒ 00:41:05.810 Amber Lin: Let’s look at the other one. How do I handle an adjustment since
448 00:41:06.080 ⇒ 00:41:10.990 Amber Lin: and adjustment submit requests for revenue adjustments?
449 00:41:11.910 ⇒ 00:41:12.510 JanieceGarcia: Thank you.
450 00:41:12.510 ⇒ 00:41:14.190 Amber Lin: Is that correct?
451 00:41:16.060 ⇒ 00:41:23.459 JanieceGarcia: Yup, it sure is. The only thing is putting the template in there. But I don’t know if you guys have access to the template
452 00:41:25.640 ⇒ 00:41:26.580 Miguel de Veyra: Probably not.
453 00:41:26.580 ⇒ 00:41:34.459 Amber Lin: I don’t. I don’t think so. But as long as it mentions these things the Csr is, gonna look it up. So this is correct. Right?
454 00:41:36.450 ⇒ 00:41:38.260 JanieceGarcia: Cause. It’s just a template that they need
455 00:41:38.980 ⇒ 00:41:40.760 Miguel de Veyra: Sorry. What template are we talking about?
456 00:41:41.565 ⇒ 00:41:45.719 Miguel de Veyra: It’s our follow up templates. It’s in our billing information.
457 00:41:49.580 ⇒ 00:41:50.839 Amber Lin: Yeah. Sounds good to me.
458 00:41:51.350 ⇒ 00:41:52.190 Miguel de Veyra: Follow up!
459 00:41:52.600 ⇒ 00:41:57.550 JanieceGarcia: Looking, Doc, I didn’t give you guys access to the
460 00:41:57.550 ⇒ 00:41:58.099 Amber Lin: Thank you.
461 00:41:58.100 ⇒ 00:41:59.849 Amber Lin: Oh, yes, you have it.
462 00:42:02.370 ⇒ 00:42:08.700 JanieceGarcia: Cause. Looking at the central dock billing.
463 00:42:12.230 ⇒ 00:42:19.850 JanieceGarcia: Submit a request to follow up billing with requested amount managers, approval, reason for adjustment. That’s that’s our template right there.
464 00:42:20.100 ⇒ 00:42:21.630 JanieceGarcia: So that is all correct.
465 00:42:22.270 ⇒ 00:42:23.840 Miguel de Veyra: Oh, okay. Okay.
466 00:42:24.432 ⇒ 00:42:27.870 JanieceGarcia: And you have both of them for the refund credit card
467 00:42:27.870 ⇒ 00:42:28.620 Amber Lin: Cooking.
468 00:42:28.620 ⇒ 00:42:29.709 JanieceGarcia: You have all of them.
469 00:42:29.870 ⇒ 00:42:35.080 Amber Lin: Yeah, so that we need to update the golden data sheet answers to, Oh.
470 00:42:35.080 ⇒ 00:42:38.600 Miguel de Veyra: The answer was wrong or correct. The AI on the AI output
471 00:42:39.090 ⇒ 00:42:39.780 Amber Lin: Yeah.
472 00:42:40.540 ⇒ 00:42:41.110 JanieceGarcia: The.
473 00:42:41.120 ⇒ 00:42:42.450 Amber Lin: Scored, 4
474 00:42:42.690 ⇒ 00:42:44.839 JanieceGarcia: The answer is correct.
475 00:42:45.180 ⇒ 00:42:48.189 JanieceGarcia: Just missing that part of the template
476 00:42:48.530 ⇒ 00:42:50.170 Miguel de Veyra: Oh, okay.
477 00:42:50.723 ⇒ 00:42:51.276 JanieceGarcia: Does
478 00:42:53.097 ⇒ 00:43:04.460 JanieceGarcia: Let’s see, to handle adjustment. You should submit a request for revenue adjustments, check refunds or credit cards to follow up billing. So it’s telling you where it to go. But it’s not telling you the template
479 00:43:05.300 ⇒ 00:43:17.640 Amber Lin: I see, I think this could be a follow up question, because since we have that information, when the Csrs probably would ask, Okay, how do I submit that request? Then the bot will be able to pull that up
480 00:43:18.660 ⇒ 00:43:19.000 Miguel de Veyra: Oh!
481 00:43:19.000 ⇒ 00:43:21.340 Amber Lin: We don’t want answers to be too long. Right
482 00:43:21.340 ⇒ 00:43:24.199 Miguel de Veyra: Yeah, I think we do. We just need to change the
483 00:43:24.360 ⇒ 00:43:34.760 Miguel de Veyra: the what do you call this the central Doc? How we how we basically wrote it here because it says here, submit a request. It didn’t really say it’s a template.
484 00:43:35.349 ⇒ 00:43:41.279 Miguel de Veyra: So we we probably have to add it there. That that’s the easy solution. Just add it there. Hey? Here’s the templates.
485 00:43:41.450 ⇒ 00:43:42.429 Miguel de Veyra: A lot of people
486 00:43:43.130 ⇒ 00:43:43.750 JanieceGarcia: Okay.
487 00:43:44.030 ⇒ 00:43:45.950 Miguel de Veyra: With these templates.
488 00:43:46.420 ⇒ 00:43:49.493 JanieceGarcia: Just because I think that would
489 00:43:53.630 ⇒ 00:43:59.659 JanieceGarcia: and you can take out the or flw billing. I don’t know why it would say it twice.
490 00:44:01.560 ⇒ 00:44:03.200 JanieceGarcia: It’s just follow up billing
491 00:44:12.540 ⇒ 00:44:13.990 Miguel de Veyra: Sorry. What should I take out
492 00:44:15.250 ⇒ 00:44:16.890 JanieceGarcia: The see how on the air
493 00:44:17.167 ⇒ 00:44:19.110 Miguel de Veyra: Okay, there’s 2. Okay. Okay, yeah. Yeah.
494 00:44:20.030 ⇒ 00:44:21.580 JanieceGarcia: And it only needs to be one
495 00:44:22.780 ⇒ 00:44:27.629 Miguel de Veyra: Oh, cause there’s 2 in here. So submit. Can you check this cause it? It’s the template
496 00:44:28.032 ⇒ 00:44:31.249 JanieceGarcia: This is not! This should be the same
497 00:44:37.490 ⇒ 00:44:38.730 Miguel de Veyra: Yeah, cause it’s
498 00:44:42.690 ⇒ 00:44:43.409 JanieceGarcia: There you go!
499 00:44:45.040 ⇒ 00:44:49.370 Miguel de Veyra: It’s still follow up billing. The same, I should all be the same. Okay, okay.
500 00:44:49.370 ⇒ 00:44:50.829 JanieceGarcia: Should all be the same
501 00:44:53.620 ⇒ 00:44:54.330 Miguel de Veyra: Okay.
502 00:44:56.250 ⇒ 00:44:57.030 JanieceGarcia: There you go!
503 00:44:57.720 ⇒ 00:44:59.339 Miguel de Veyra: Okay, that should be fine. Then
504 00:45:00.260 ⇒ 00:45:03.489 Amber Lin: Is that updated? Can I say? Can I check it? Check it
505 00:45:03.940 ⇒ 00:45:07.149 Miguel de Veyra: Yeah, yeah, it’s on page. What page is this?
506 00:45:07.150 ⇒ 00:45:07.810 Amber Lin: It’s okay.
507 00:45:07.810 ⇒ 00:45:08.210 JanieceGarcia: They’ll have
508 00:45:08.210 ⇒ 00:45:08.870 Amber Lin: Okay.
509 00:45:09.120 ⇒ 00:45:11.680 JanieceGarcia: Oh, actually, Andy!
510 00:45:33.000 ⇒ 00:45:34.540 JanieceGarcia: Wake up, Andy!
511 00:45:35.830 ⇒ 00:45:38.009 Miguel de Veyra: Sometimes it takes a long time
512 00:45:44.320 ⇒ 00:45:47.329 JanieceGarcia: Perfect. And now it’s showing the template
513 00:45:47.640 ⇒ 00:45:49.040 Amber Lin: Oh, great!
514 00:45:49.040 ⇒ 00:45:57.329 JanieceGarcia: I love the way it’s coming out, so it says, to submit a revenue adjustment. Follow these steps, and it’s giving the template. And then it’s saying, submit this request to follow up billing
515 00:45:57.510 ⇒ 00:45:58.080 JanieceGarcia: perfect
516 00:45:58.700 ⇒ 00:45:59.939 Amber Lin: That’s awesome.
517 00:46:00.610 ⇒ 00:46:05.065 JanieceGarcia: Thumbs up. You guys yay, like that is done
518 00:46:05.850 ⇒ 00:46:06.260 Miguel de Veyra: Okay.
519 00:46:09.835 ⇒ 00:46:10.130 JanieceGarcia: Oh!
520 00:46:10.130 ⇒ 00:46:10.500 Amber Lin: Okay.
521 00:46:10.500 ⇒ 00:46:11.340 JanieceGarcia: It’s good
522 00:46:11.580 ⇒ 00:46:12.460 Amber Lin: Next?
523 00:46:13.183 ⇒ 00:46:19.890 Amber Lin: What can in-house instructors bid? I think we still haven’t updated the answers in a golden data sheet. So
524 00:46:20.180 ⇒ 00:46:21.550 Miguel de Veyra: We need to update
525 00:46:21.550 ⇒ 00:46:24.139 Amber Lin: Yeah. But is the output here correct?
526 00:46:26.830 ⇒ 00:46:28.030 JanieceGarcia: And
527 00:46:33.370 ⇒ 00:46:34.880 JanieceGarcia: that is, yes.
528 00:46:35.110 ⇒ 00:46:37.249 Amber Lin: That’s correct. All right.
529 00:46:38.530 ⇒ 00:46:39.280 Amber Lin: Okay.
530 00:46:51.680 ⇒ 00:46:54.320 Miguel de Veyra: Can customer, skip a service.
531 00:46:56.380 ⇒ 00:46:58.160 Miguel de Veyra: I think this is a bit tricky. Now.
532 00:46:58.890 ⇒ 00:47:03.121 JanieceGarcia: That it is, and that’s the one that
533 00:47:04.750 ⇒ 00:47:08.150 JanieceGarcia: I mean. Yes, we definitely they can skip.
534 00:47:08.330 ⇒ 00:47:12.270 JanieceGarcia: But they do need to check their billing type order, type
535 00:47:12.890 ⇒ 00:47:17.079 JanieceGarcia: any open orders? Then you skip the then skip it
536 00:47:17.980 ⇒ 00:47:19.410 Amber Lin: Oh, so this is correct.
537 00:47:20.510 ⇒ 00:47:22.880 Miguel de Veyra: Yeah, cause I don’t think it’s in golden data sheet
538 00:47:24.090 ⇒ 00:47:29.540 JanieceGarcia: No, I think that’s 1 that we had to do separately, or I have it separate
539 00:47:35.380 ⇒ 00:47:38.109 Amber Lin: Okay, let’s do it. Let’s see.
540 00:47:38.470 ⇒ 00:47:43.129 Amber Lin: does the customer need to have full? Wait the full? 3, 4
541 00:47:43.130 ⇒ 00:47:44.080 JanieceGarcia: 3 to 4 h.
542 00:47:44.900 ⇒ 00:47:48.080 JanieceGarcia: The documentation, okay, extended.
543 00:47:49.930 ⇒ 00:47:50.880 JanieceGarcia: Okay, perfect.
544 00:47:52.480 ⇒ 00:47:54.970 JanieceGarcia: And that’s not in here.
545 00:47:55.970 ⇒ 00:47:56.800 JanieceGarcia: Hmm.
546 00:48:01.990 ⇒ 00:48:04.090 Miguel de Veyra: There’s no free treatment toward.
547 00:48:09.810 ⇒ 00:48:11.580 Miguel de Veyra: is it? Mosquito treatment
548 00:48:12.240 ⇒ 00:48:14.479 JanieceGarcia: Oh, this is flea treatment!
549 00:48:15.420 ⇒ 00:48:19.100 Miguel de Veyra: Yeah, there’s no statement. At least I can’t find it
550 00:48:19.100 ⇒ 00:48:19.750 Amber Lin: Hmm.
551 00:48:21.050 ⇒ 00:48:24.880 JanieceGarcia: And we actually had it. It’s all separate
552 00:48:26.030 ⇒ 00:48:32.500 Miguel de Veyra: The initial Pm. Tech flea embed books
553 00:48:33.640 ⇒ 00:48:34.150 JanieceGarcia: Thursday.
554 00:48:34.150 ⇒ 00:48:36.530 Miguel de Veyra: Yeah, I can. There’s nothing in here yet.
555 00:48:37.850 ⇒ 00:48:40.960 Miguel de Veyra: I mean, there is. But like the specifics, aren’t there?
556 00:48:41.280 ⇒ 00:48:47.239 JanieceGarcia: Yeah, there’s no specific information. This is on an FAQ, that I have
557 00:48:49.040 ⇒ 00:48:51.909 JanieceGarcia: in a different drive on its own.
558 00:48:54.750 ⇒ 00:48:58.470 JanieceGarcia: These are part of my lunch and learns that we used to do.
559 00:49:04.180 ⇒ 00:49:05.500 JanieceGarcia: Okay.
560 00:49:09.950 ⇒ 00:49:21.389 JanieceGarcia: So as long as the product is dry, it varies by case, case by case you want to avoid, given the time frame, and they, the customer, can do what we call a napkin or tissue test.
561 00:49:21.670 ⇒ 00:49:27.679 JanieceGarcia: And so, if the napkin or the tissue, when you lay it on the ground. If it shows that it’s still getting damp.
562 00:49:27.780 ⇒ 00:49:29.090 JanieceGarcia: don’t go in the home
563 00:49:31.010 ⇒ 00:49:33.620 Amber Lin: Hmm, so it would be
564 00:49:35.600 ⇒ 00:49:38.500 Amber Lin: kind of like this. We have 2 ways
565 00:49:38.500 ⇒ 00:49:40.660 JanieceGarcia: Yeah, that’s exactly it
566 00:49:40.660 ⇒ 00:49:43.329 Amber Lin: Okay. So the central doc is not updated.
567 00:49:43.540 ⇒ 00:49:44.090 JanieceGarcia: No.
568 00:49:44.390 ⇒ 00:49:45.100 Amber Lin: Okay.
569 00:49:45.360 ⇒ 00:49:46.095 JanieceGarcia: Where?
570 00:49:50.270 ⇒ 00:49:55.780 JanieceGarcia: Where did we put that on the central dock, though? Because it’s
571 00:49:56.010 ⇒ 00:49:57.069 Amber Lin: Yeah, yeah.
572 00:49:57.880 ⇒ 00:50:00.489 JanieceGarcia: I guess, under the flicking tea treatment
573 00:50:00.490 ⇒ 00:50:03.610 Miguel de Veyra: Yeah, that’s probably the best where the best to put it
574 00:50:06.820 ⇒ 00:50:08.020 JanieceGarcia: Thank you.
575 00:50:09.980 ⇒ 00:50:14.320 JanieceGarcia: Allergies are really bad. Today, I’m not wearing any makeup.
576 00:50:33.286 ⇒ 00:50:34.039 JanieceGarcia: Got it?
577 00:50:35.910 ⇒ 00:50:41.570 JanieceGarcia: Yeah. So this is on page 31. Could we just add it under there, Miguel
578 00:50:42.230 ⇒ 00:50:43.789 Miguel de Veyra: Should be the one.
579 00:50:44.850 ⇒ 00:50:48.610 Miguel de Veyra: Yeah, I mean, yeah, that should be fine.
580 00:50:50.420 ⇒ 00:50:55.329 JanieceGarcia: Just literally taking copy. Paste it
581 00:50:57.520 ⇒ 00:50:59.039 Miguel de Veyra: But yeah, that should be okay.
582 00:50:59.270 ⇒ 00:51:01.970 JanieceGarcia: Okay, let me get the correct one, though.
583 00:51:19.370 ⇒ 00:51:20.720 JanieceGarcia: Okay, I’ll put that in
584 00:51:41.750 ⇒ 00:51:44.669 Amber Lin: Oh, you have 5 to 10 more minutes.
585 00:51:45.170 ⇒ 00:51:47.940 Amber Lin: so I think we’ll be able to run through like.
586 00:51:48.470 ⇒ 00:51:49.330 Amber Lin: So I think we
587 00:51:49.330 ⇒ 00:51:50.860 Miguel de Veyra: He went, yeah.
588 00:51:51.330 ⇒ 00:51:51.730 Amber Lin: Yeah.
589 00:51:51.730 ⇒ 00:51:53.619 JanieceGarcia: Okay, what’s this one?
590 00:51:54.090 ⇒ 00:51:55.040 JanieceGarcia: Hmm.
591 00:51:56.420 ⇒ 00:51:58.619 Amber Lin: Reset the bad weather.
592 00:51:59.100 ⇒ 00:52:07.209 JanieceGarcia: Yes, that’s the one I have that for Yvette and I to talk about, because it is pretty long. But I wanna make sure.
593 00:52:07.785 ⇒ 00:52:15.029 JanieceGarcia: That we’re putting the correct stuff in there because we don’t want the customer. We don’t want to reschedule the customers
594 00:52:15.420 ⇒ 00:52:16.280 Miguel de Veyra: I live in New York.
595 00:52:16.280 ⇒ 00:52:17.730 JanieceGarcia: Revenue for the month
596 00:52:18.580 ⇒ 00:52:22.960 Miguel de Veyra: Should I add that event to the like? The behavior of the bot
597 00:52:23.530 ⇒ 00:52:27.299 Miguel de Veyra: they’re trying to reschedule, you know. Try not to. And then.
598 00:52:27.530 ⇒ 00:52:33.509 Miguel de Veyra: you know it’s a it’s a bit more general. So just the bot the bot knows. You know what the what information to look for
599 00:52:33.820 ⇒ 00:52:35.030 JanieceGarcia: I think that’s good. Yeah.
600 00:52:35.550 ⇒ 00:52:37.470 Amber Lin: That’s awesome, perfect.
601 00:52:38.030 ⇒ 00:52:38.810 JanieceGarcia: Love it
602 00:52:41.940 ⇒ 00:52:45.910 Amber Lin: Perfect next one sex.
603 00:52:46.600 ⇒ 00:52:47.870 Amber Lin: It’s raining.
604 00:52:49.310 ⇒ 00:52:53.970 JanieceGarcia: That’s kind of the same. That’s the same thing on the customer trying to reschedule.
605 00:52:53.970 ⇒ 00:52:54.830 JanieceGarcia: Oh, that’s Leather.
606 00:52:55.050 ⇒ 00:53:00.419 JanieceGarcia: I was just asking it in different forms to see if it would come up any different
607 00:53:03.950 ⇒ 00:53:12.619 Miguel de Veyra: And then I think, long term it, it would be a good idea to collect, like the top 20 top 30 questions that’s always asked
608 00:53:13.110 ⇒ 00:53:16.330 Miguel de Veyra: Just so, even if especially the ones that are long
609 00:53:17.020 ⇒ 00:53:24.069 Miguel de Veyra: So we could like add it to the behavior. So now it’s gonna be super fast. It’s probably gonna take like, 2, 3 seconds, right? So yeah.
610 00:53:24.740 ⇒ 00:53:26.369 Miguel de Veyra: that’s probably what I will do.
611 00:53:26.500 ⇒ 00:53:27.000 Miguel de Veyra: Okay.
612 00:53:30.910 ⇒ 00:53:36.079 Miguel de Veyra: I think, Amber. After that one. We probably ran out of stuff to question
613 00:53:37.320 ⇒ 00:53:40.740 Miguel de Veyra: Because most of these are mine. Yeah, no, no, okay.
614 00:53:41.280 ⇒ 00:53:45.589 Amber Lin: 13. Okay, be at home for that.
615 00:53:46.340 ⇒ 00:53:54.450 Amber Lin: Yeah, we have think we updated. This one is, this feels quite a while ago
616 00:53:54.450 ⇒ 00:53:55.080 JanieceGarcia: It’s a customer
617 00:53:55.080 ⇒ 00:53:56.609 Miguel de Veyra: It was, I think. I think one day
618 00:53:56.610 ⇒ 00:53:57.140 Amber Lin: I think we
619 00:53:57.140 ⇒ 00:53:57.830 Miguel de Veyra: See.
620 00:53:57.830 ⇒ 00:54:00.890 Amber Lin: I think we might have. Huh! Have we updated this
621 00:54:01.173 ⇒ 00:54:03.439 JanieceGarcia: This one. I’ve asked a couple of times.
622 00:54:04.390 ⇒ 00:54:05.070 JanieceGarcia: Hello.
623 00:54:09.640 ⇒ 00:54:12.179 Amber Lin: Okay for standard. They don’t need to be home
624 00:54:13.430 ⇒ 00:54:14.310 JanieceGarcia: So they do not
625 00:54:14.590 ⇒ 00:54:17.619 Amber Lin: Okay, great. And then, if it requires internal service.
626 00:54:17.880 ⇒ 00:54:21.100 Amber Lin: blah, blah blah, I think that was correct. It’s just kind of long
627 00:54:23.901 ⇒ 00:54:26.920 Miguel de Veyra: I think it’s inside the 3 to 4 sentences limit
628 00:54:27.820 ⇒ 00:54:39.509 JanieceGarcia: for General Pest control. The customer does not have to be home for every treatment, as ABC. Offers outside only service, however, for the services like flea and tick treatment or initial treatments. The customers
629 00:54:39.680 ⇒ 00:54:49.889 JanieceGarcia: may need to be home to confirm date and time with. With the technician. It depends on the specific service requested. And whether interior service is required that’s a great answer.
630 00:54:51.220 ⇒ 00:54:52.561 JanieceGarcia: giving it a thumbs up
631 00:54:59.760 ⇒ 00:55:00.450 Miguel de Veyra: Okay.
632 00:55:01.637 ⇒ 00:55:07.040 Amber Lin: Temporary service cost more. We I don’t. We have. I don’t think we have to cost
633 00:55:07.980 ⇒ 00:55:16.529 JanieceGarcia: Yes, so that I wanted to see exactly where that was, because it does. And it’s 10% more
634 00:55:17.050 ⇒ 00:55:19.080 JanieceGarcia: so I just wanted to add that
635 00:55:19.550 ⇒ 00:55:20.550 Miguel de Veyra: Okay. Okay.
636 00:55:23.630 ⇒ 00:55:25.360 Miguel de Veyra: okay, yeah. I’ll just add it here.
637 00:55:25.360 ⇒ 00:55:27.040 JanieceGarcia: More yep.
638 00:55:27.490 ⇒ 00:55:28.649 Miguel de Veyra: That shouldn’t be long.
639 00:55:32.890 ⇒ 00:55:35.059 Miguel de Veyra: Should I mention a 10% or no?
640 00:55:36.360 ⇒ 00:55:36.960 Miguel de Veyra: Okay.
641 00:55:36.960 ⇒ 00:55:41.146 JanieceGarcia: Please, because our agents are able to actually
642 00:55:41.790 ⇒ 00:55:46.649 JanieceGarcia: just give them the cost over. The phone customers don’t have to wait and go through a whole
643 00:55:46.650 ⇒ 00:55:47.490 Amber Lin: Yeah.
644 00:55:47.910 ⇒ 00:55:49.320 JanieceGarcia: Estimate, and all of that again.
645 00:55:49.320 ⇒ 00:55:57.960 Amber Lin: I see. Do we have prices for everything in the Central Doc? Because if we want to get them estimates, we need prices. There
646 00:56:00.360 ⇒ 00:56:04.609 JanieceGarcia: I don’t know if you guys have gotten that cause that’s gonna be coming from
647 00:56:04.970 ⇒ 00:56:07.579 JanieceGarcia: Bow in the sales side
648 00:56:08.060 ⇒ 00:56:08.640 Amber Lin: Oh!
649 00:56:08.640 ⇒ 00:56:10.650 Miguel de Veyra: Sorry guys, just a quick question.
650 00:56:10.960 ⇒ 00:56:18.639 Amber Lin: Hmm, chefree is 10% more expensive than the normal ABC treatment because they use organic products that, too.
651 00:56:18.800 ⇒ 00:56:20.779 JanieceGarcia: Because they use organic products. Yep.
652 00:56:22.620 ⇒ 00:56:33.750 JanieceGarcia: Oh, that was one thing. The word safe cannot be, because I know Kim free where my
653 00:56:37.428 ⇒ 00:56:40.120 Miguel de Veyra: Yeah. The the safe. Okay.
654 00:56:40.580 ⇒ 00:56:42.280 JanieceGarcia: This one I remember
655 00:56:49.530 ⇒ 00:56:51.479 Amber Lin: So that’s a behavioral thing.
656 00:56:52.080 ⇒ 00:56:52.950 Miguel de Veyra: Yes.
657 00:56:53.140 ⇒ 00:56:53.790 Amber Lin: Okay.
658 00:56:55.950 ⇒ 00:57:01.070 Miguel de Veyra: So I should remove this highlight, ABC’s eco-friendly and pet safe solutions
659 00:57:01.788 ⇒ 00:57:07.100 JanieceGarcia: You can do the Eco friendly. But we cannot use the word safe
660 00:57:07.520 ⇒ 00:57:14.890 Miguel de Veyra: Okay, okay, never use safe. Never use the word safe. Okay? Yeah. I’ll save this
661 00:57:24.030 ⇒ 00:57:29.490 Amber Lin: Yeah, for that one. We don’t have feral ants information right?
662 00:57:30.180 ⇒ 00:57:37.260 JanieceGarcia: Farrow ants. That is going to be like the carpenter ant. It’s the same thing
663 00:57:37.260 ⇒ 00:57:40.318 Amber Lin: Oh, okay. Didn’t know that.
664 00:57:42.550 ⇒ 00:57:44.939 Miguel de Veyra: Probably have to update that on the Doc.
665 00:57:44.940 ⇒ 00:57:45.550 JanieceGarcia: On the Doc.
666 00:57:47.030 ⇒ 00:57:50.419 Miguel de Veyra: Cause. I, yeah, I was the carpenter. Okay, okay.
667 00:57:51.560 ⇒ 00:57:54.709 Miguel de Veyra: is it covered by General quest control? The favor? Answer, no.
668 00:57:55.580 ⇒ 00:57:56.520 JanieceGarcia: Inside.
669 00:57:56.950 ⇒ 00:58:01.279 Miguel de Veyra: How? How do you spell? SPHA, r, okay.
670 00:58:06.800 ⇒ 00:58:07.830 Miguel de Veyra: okay, yeah.
671 00:58:08.160 ⇒ 00:58:10.723 JanieceGarcia: Telling you guys, I’m really trying to break the bot
672 00:58:11.393 ⇒ 00:58:12.220 Amber Lin: That’s great!
673 00:58:12.220 ⇒ 00:58:13.180 Miguel de Veyra: But that’s that’s
674 00:58:13.180 ⇒ 00:58:15.020 Amber Lin: That’s why our error rates are so high
675 00:58:15.020 ⇒ 00:58:15.820 JanieceGarcia: It helps us
676 00:58:16.167 ⇒ 00:58:24.152 Amber Lin: Before in the meeting I was like, no, you’re gonna be so mad because they will see an error rate of 60%
677 00:58:25.031 ⇒ 00:58:31.409 JanieceGarcia: You could just blame it on me. It’s fine, it’s fine!
678 00:58:31.840 ⇒ 00:58:35.660 JanieceGarcia: See it they they gave me a challenge. I am up for that
679 00:58:36.440 ⇒ 00:58:45.179 Amber Lin: Yeah, completing their task. Okay, we’re almost through. And we have, oh, 2 min left duration of the initial rodent job.
680 00:58:46.070 ⇒ 00:58:57.980 JanieceGarcia: That. Are you guys gonna be able? You’ll have that peskyll’s and zip sheets. Miguel, remember how whenever we went over that crazy sheet. It’s a range
681 00:58:58.200 ⇒ 00:58:59.060 Miguel de Veyra: Yes, yes.
682 00:58:59.060 ⇒ 00:58:59.800 Amber Lin: Oh!
683 00:58:59.800 ⇒ 00:59:04.289 JanieceGarcia: Is there going to be a way that you guys are going to be able to get that in there
684 00:59:04.290 ⇒ 00:59:04.900 Miguel de Veyra: Yep.
685 00:59:05.150 ⇒ 00:59:12.480 JanieceGarcia: Okay, cause it’s rodent and termite that is determined off of the cost of the service. Everything else
686 00:59:12.480 ⇒ 00:59:14.550 Miguel de Veyra: This is correct, though 10 r’s
687 00:59:16.540 ⇒ 00:59:17.510 Miguel de Veyra: No correct.
688 00:59:17.760 ⇒ 00:59:20.240 JanieceGarcia: Okay. So we should be good then on it. Now.
689 00:59:20.240 ⇒ 00:59:22.120 Amber Lin: Okay, so this is the
690 00:59:23.210 ⇒ 00:59:23.810 Miguel de Veyra: Okay. Okay.
691 00:59:23.810 ⇒ 00:59:28.040 Amber Lin: Expected output. Can we check with the bot again? She needs just to
692 00:59:28.040 ⇒ 00:59:29.856 Miguel de Veyra: No, we haven’t added it.
693 00:59:30.220 ⇒ 00:59:32.079 JanieceGarcia: I didn’t think that’s been added yet.
694 00:59:32.250 ⇒ 00:59:32.889 Miguel de Veyra: Yeah, yeah, yeah.
695 00:59:32.890 ⇒ 00:59:34.170 Amber Lin: Update
696 00:59:35.300 ⇒ 00:59:41.750 Miguel de Veyra: Because this was on the skills and zips. But these are more informational. So it’s not actually, I didn’t scrape it in.
697 00:59:42.560 ⇒ 00:59:44.639 Miguel de Veyra: Okay, I’ll just tell Casey about this
698 00:59:45.732 ⇒ 00:59:55.099 Amber Lin: So we go. What is our action here? The cost is a range that that is it a central Doc update, or is that a be bot behavior update
699 00:59:55.550 ⇒ 01:00:00.929 Miguel de Veyra: It, I would say it’s, I think, honestly I should. We should add it to Central Doc. I think
700 01:00:00.930 ⇒ 01:00:06.210 Amber Lin: The central dog. This, okay, cost rodent
701 01:00:10.460 ⇒ 01:00:19.660 Miguel de Veyra: I’ll send. I’ll send this to the AI team AI team, and that’s the ABC.
702 01:00:19.660 ⇒ 01:00:22.329 Miguel de Veyra: If it’s ABC. Related. Can you send it today?
703 01:00:22.330 ⇒ 01:00:22.840 Miguel de Veyra: Yep.
704 01:00:23.020 ⇒ 01:00:24.160 Amber Lin: Channel. Great!
705 01:00:24.758 ⇒ 01:00:26.950 Amber Lin: Let’s look at the last.
706 01:00:27.090 ⇒ 01:00:29.089 Amber Lin: I mean, this is the last one.
707 01:00:29.200 ⇒ 01:00:31.069 Amber Lin: Oh, never mind, this is not the last
708 01:00:31.070 ⇒ 01:00:33.349 Miguel de Veyra: Yeah, this is this is our test
709 01:00:33.350 ⇒ 01:00:34.060 JanieceGarcia: Nope.
710 01:00:35.300 ⇒ 01:00:37.158 Miguel de Veyra: He won’t be the last
711 01:00:37.970 ⇒ 01:00:41.079 Amber Lin: Dear discounts for 1st responders
712 01:00:41.220 ⇒ 01:00:42.720 JanieceGarcia: Oh, I we already picked that one
713 01:00:43.160 ⇒ 01:00:44.669 Miguel de Veyra: Yeah, yeah, we did this already
714 01:00:45.060 ⇒ 01:00:46.040 Amber Lin: Okay.
715 01:00:46.040 ⇒ 01:00:47.359 Miguel de Veyra: Can you give discounts?
716 01:00:47.360 ⇒ 01:00:49.219 Amber Lin: Accounts. We looked at that
717 01:00:49.820 ⇒ 01:00:52.000 JanieceGarcia: Oh, that’s flea!
718 01:00:52.560 ⇒ 01:00:54.160 Amber Lin: Bundling service
719 01:00:55.110 ⇒ 01:00:58.640 Amber Lin: This is good, right? The expected output is so long
720 01:00:59.400 ⇒ 01:01:06.210 JanieceGarcia: It is, but it does depend on the it depends on what they’re bundling with.
721 01:01:07.730 ⇒ 01:01:21.040 JanieceGarcia: So that may actually not be something that’s asked very, very much or very often. So I think with that one, I would be okay with the longer answer, just because it’s not going to be something that
722 01:01:21.660 ⇒ 01:01:23.739 Miguel de Veyra: Yeah, yeah, probably one in a thousand
723 01:01:24.158 ⇒ 01:01:26.250 JanieceGarcia: Yeah, exactly. It’s gonna be
724 01:01:26.250 ⇒ 01:01:41.231 Amber Lin: Yeah, a lot of discounts, lots of discounts, I think. Okay, everything else is us perfect. We’re right on time. We did all the errors we have so far. So I think. We will. This week we’ll look at giving you a
725 01:01:41.950 ⇒ 01:01:45.739 Amber Lin: training document, and we’ll try to create the docs. I think that’s
726 01:01:46.210 ⇒ 01:02:03.270 Amber Lin: at the end of this week is when they wanted it. And then, Janice, probably you’ll just be looking at the golden data sheet of checking if the answers are correct and adding evaluations or saying all this needs updates. So I think that’s where you’ll be working at working in
727 01:02:03.270 ⇒ 01:02:10.130 JanieceGarcia: Perfect. I will tell you guys, too, that I’m actually going to monitor and live
728 01:02:10.240 ⇒ 01:02:14.892 JanieceGarcia: test myself. I’m gonna get in and do it myself as well. So
729 01:02:15.510 ⇒ 01:02:18.879 JanieceGarcia: yes, you guys should be seeing a lot more coming through
730 01:02:18.880 ⇒ 01:02:26.719 Amber Lin: Okay, that is great. Cause that means when we go roll it out to the Csrs. They won’t come at come back every day to say, Oh, this is wrong, this is wrong!
731 01:02:26.720 ⇒ 01:02:31.900 JanieceGarcia: Right? Exactly. That’s what I don’t want. Yeah, I definitely do not want that to happen. So
732 01:02:31.900 ⇒ 01:02:33.220 Amber Lin: Okay. Sounds good.
733 01:02:33.440 ⇒ 01:02:34.520 Amber Lin: Thanks for the meeting.
734 01:02:34.520 ⇒ 01:02:36.100 JanieceGarcia: Thanks everyone. Thank you.
735 01:02:36.100 ⇒ 01:02:37.389 JanieceGarcia: Thank you. Bye.