Meeting Title: Brainforge x ABC Home_ Golden Data Set Date: 2025-02-26 Meeting participants: Miguel De Veyra, Janiecegarcia, Yvetteruiz
WEBVTT
1 00:23:42.300 ⇒ 00:23:48.090 JanieceGarcia: Hi, Miguel, I am so sorry we are late. We were in another meeting, but Yvette is coming as well.
2 00:23:48.090 ⇒ 00:23:49.659 Miguel de Veyra: Okay. No worries.
3 00:23:50.951 ⇒ 00:23:55.520 JanieceGarcia: So I don’t know if you wanted to start. I’m not sure exactly.
4 00:23:55.926 ⇒ 00:24:03.340 Miguel de Veyra: Yeah, sure, cause it’s basically, oh, wait, let me just share my screen.
5 00:24:06.178 ⇒ 00:24:12.040 Miguel de Veyra: Yeah. So basically, the meeting is all about like what the correct answers would be like. The proper answers.
6 00:24:12.690 ⇒ 00:24:13.719 JanieceGarcia: Oh, okay. Okay.
7 00:24:13.720 ⇒ 00:24:14.380 Miguel de Veyra: Yeah.
8 00:24:15.510 ⇒ 00:24:23.960 JanieceGarcia: Okay, so what we’re wanting them to be? That sheet. So is there any way you guys are able to share that sheet with me?
9 00:24:23.960 ⇒ 00:24:31.810 Miguel de Veyra: I think this is already shared. Wait, let me. Yeah, because the event is here. Wait, share.
10 00:24:32.310 ⇒ 00:24:34.629 JanieceGarcia: Oh, you’re on mute, Yvette!
11 00:24:40.050 ⇒ 00:24:41.740 YvetteRuiz: Sorry sorry about that.
12 00:24:43.480 ⇒ 00:24:46.809 Miguel de Veyra: Yes, oh, wait is oh, wait! Oh, wait! Janice isn’t here.
13 00:24:48.450 ⇒ 00:24:50.800 Miguel de Veyra: Wait! Let me just share it to you.
14 00:25:06.090 ⇒ 00:25:06.990 Miguel de Veyra: Okay.
15 00:25:09.640 ⇒ 00:25:10.220 JanieceGarcia: Okay.
16 00:25:16.250 ⇒ 00:25:17.850 YvetteRuiz: Hey? Steven, yeah.
17 00:25:21.290 ⇒ 00:25:25.060 JanieceGarcia: Okay, so, one.
18 00:25:26.820 ⇒ 00:25:27.480 Miguel de Veyra: Right.
19 00:25:28.220 ⇒ 00:25:29.500 JanieceGarcia: I’m gonna pull it up, too.
20 00:25:32.480 ⇒ 00:25:33.020 Miguel de Veyra: I’m
21 00:25:33.020 ⇒ 00:25:40.480 Miguel de Veyra: I’m thinking, we only focus on like the yellow ones and the red ones, because the green ones, I assume, are correct. I mean, they’re correct already.
22 00:25:40.970 ⇒ 00:25:41.510 JanieceGarcia: Okay.
23 00:25:41.510 ⇒ 00:25:43.010 Miguel de Veyra: Yeah, we want to skip those.
24 00:25:44.120 ⇒ 00:25:47.219 JanieceGarcia: Okay, so how can I schedule a termite service.
25 00:25:56.390 ⇒ 00:26:01.389 Miguel de Veyra: Also. Sorry, I know you’re thinking. But do you guys have like an FAQ.
26 00:26:04.720 ⇒ 00:26:06.010 Miguel de Veyra: Cause, I think it would be also good.
27 00:26:06.010 ⇒ 00:26:09.937 YvetteRuiz: I’m sorry I didn’t hear I’m I’m so sorry. What was the question.
28 00:26:10.502 ⇒ 00:26:16.809 Miguel de Veyra: Do you guys have some sort of an FAQ for the Csrs cause I think it would be good to also add it here.
29 00:26:19.010 ⇒ 00:26:20.140 YvetteRuiz: We do, and we don’t.
30 00:26:21.790 ⇒ 00:26:22.490 JanieceGarcia: No.
31 00:26:22.980 ⇒ 00:26:27.190 YvetteRuiz: See.
32 00:26:27.950 ⇒ 00:26:33.070 YvetteRuiz: where’s the for the Faqs. I know we have them on some of the docs, but not all of them.
33 00:26:36.500 ⇒ 00:26:37.730 JanieceGarcia: Oh.
34 00:26:41.150 ⇒ 00:26:45.238 JanieceGarcia: I I was kind of cleaning up some stuff. Miguel.
35 00:26:47.337 ⇒ 00:26:50.120 YvetteRuiz: Kind of what you’re you’re asking right?
36 00:26:50.360 ⇒ 00:26:51.020 Miguel de Veyra: Yeah.
37 00:26:51.880 ⇒ 00:27:14.339 YvetteRuiz: So I kind of started already kind of documenting some of the stuff that I’ve kind of heard and kind of some of the things that do come up like, what’s the usual duration for a pest control? Cheap treatment like, how long does that? You know? How long is a treatment, right, or will. I need to be home for every treatment, you know, because that’s popular, or that’s an a question that comes up or
38 00:27:14.340 ⇒ 00:27:23.923 YvetteRuiz: one of the big ones that we do get, especially when the summer comes, is, how does ABC handle honeybees? And we don’t treat honeybees? There’s a certain way to go in there and do that.
39 00:27:28.000 ⇒ 00:27:30.409 JanieceGarcia: I am going to.
40 00:27:31.450 ⇒ 00:27:37.059 JanieceGarcia: So we have one for mosquitoes and wasps.
41 00:27:38.310 ⇒ 00:27:39.270 YvetteRuiz: Excuse me.
42 00:27:40.900 ⇒ 00:27:42.830 JanieceGarcia: So I’m gonna go ahead.
43 00:27:42.980 ⇒ 00:27:48.110 JanieceGarcia: It’s brain forge. It’s not pulling up. But it is Brainforge correct at go anteater.
44 00:27:49.590 ⇒ 00:27:53.120 YvetteRuiz: Oh, does he not have we? They don’t have, though the sheet.
45 00:27:54.030 ⇒ 00:27:58.339 JanieceGarcia: No, it looks like they don’t have this one, these 2 that I’m finding.
46 00:27:58.830 ⇒ 00:27:59.960 Miguel de Veyra: Okay, okay, that is.
47 00:28:21.850 ⇒ 00:28:24.550 JanieceGarcia: That one that’s wasp and bees.
48 00:28:32.628 ⇒ 00:28:38.690 Miguel de Veyra: Yvette for this one. How? How do we treat honeybees? What’s the correct answer here.
49 00:28:40.171 ⇒ 00:28:45.418 YvetteRuiz: Abc, well, it’s a long one. Do you want me just to put it in the chat.
50 00:28:45.710 ⇒ 00:28:46.679 Miguel de Veyra: Oh, yeah, yeah, sure. That’s.
51 00:28:46.680 ⇒ 00:28:53.149 YvetteRuiz: Yeah, let me just I mean, I I think. Yes, we can clean this up some.
52 00:28:56.830 ⇒ 00:28:58.519 Miguel de Veyra: Oh, okay, okay.
53 00:29:00.050 ⇒ 00:29:03.404 Miguel de Veyra: And then, what was the other one you mentioned earlier?
54 00:29:04.600 ⇒ 00:29:06.699 YvetteRuiz: Will. I need to be home.
55 00:29:06.700 ⇒ 00:29:07.100 Miguel de Veyra: Yeah.
56 00:29:07.100 ⇒ 00:29:07.815 YvetteRuiz: Treatment
57 00:29:09.750 ⇒ 00:29:10.649 JanieceGarcia: We do not.
58 00:29:15.330 ⇒ 00:29:16.540 Miguel de Veyra: And then.
59 00:29:17.900 ⇒ 00:29:19.009 YvetteRuiz: Whoopsy hang on.
60 00:29:19.210 ⇒ 00:29:20.370 Miguel de Veyra: Prefer knowings.
61 00:29:26.310 ⇒ 00:29:28.209 YvetteRuiz: Why is this not
62 00:29:36.510 ⇒ 00:29:39.879 YvetteRuiz: so? Gosh! Why is it not letting me just kind of?
63 00:29:43.920 ⇒ 00:29:52.699 YvetteRuiz: I just put it in there for you. I guess we I think one of the goals that we talked about Miguel is shortening up some of these things. Do you think these are still too long.
64 00:29:53.020 ⇒ 00:29:54.620 Miguel de Veyra: No, I think this is fine.
65 00:29:55.000 ⇒ 00:29:58.740 YvetteRuiz: Okay, like, center. Ice.
66 00:29:58.740 ⇒ 00:30:05.079 Miguel de Veyra: Ideally, it doesn’t go beyond the paragraph, but not less than a paragraph at all. You know, there’s gonna be not enough context.
67 00:30:09.100 ⇒ 00:30:13.139 YvetteRuiz: Denise, did you want to share some? Did you find, or did you guys get some? Because I can keep.
68 00:30:13.140 ⇒ 00:30:13.950 JanieceGarcia: I’m sharing.
69 00:30:14.680 ⇒ 00:30:21.139 JanieceGarcia: I’m I’m definitely sharing them. Cause what I did is I went through our ceu folder that I had created before.
70 00:30:21.753 ⇒ 00:30:27.120 YvetteRuiz: And have all the the Faqs so, waspies. I’ve already pulled up mosquitoes, roaches.
71 00:30:27.796 ⇒ 00:30:32.409 JanieceGarcia: What was there was another one termite?
72 00:30:33.432 ⇒ 00:30:42.600 JanieceGarcia: So I’m sending him all of those, but I have it broken down. Wasp, bees, termites, rodent roaches, bed, bug, clothes, moth and ticks.
73 00:30:43.810 ⇒ 00:30:45.779 Miguel de Veyra: Oh, okay, yeah, this would be very helpful.
74 00:30:45.780 ⇒ 00:30:46.160 JanieceGarcia: Okay.
75 00:30:46.160 ⇒ 00:30:47.279 Miguel de Veyra: Yeah, I’ll add this in.
76 00:30:48.560 ⇒ 00:30:50.120 Miguel de Veyra: What about you? By the way.
77 00:30:50.120 ⇒ 00:30:51.140 JanieceGarcia: Through, and sharing.
78 00:30:52.150 ⇒ 00:30:53.389 YvetteRuiz: What was it? Miko.
79 00:30:53.700 ⇒ 00:30:57.729 Miguel de Veyra: For Duke, and free services cost more than ABC. What’s the answer? There.
80 00:30:58.560 ⇒ 00:31:00.149 JanieceGarcia: Yes, they do.
81 00:31:00.450 ⇒ 00:31:02.258 Miguel de Veyra: As a short answer.
82 00:31:03.770 ⇒ 00:31:04.990 Miguel de Veyra: Yes, they do.
83 00:31:06.160 ⇒ 00:31:08.399 Miguel de Veyra: I think if they want to know the answer.
84 00:31:09.650 ⇒ 00:31:11.350 YvetteRuiz: We can ask the bot to.
85 00:31:11.350 ⇒ 00:31:16.879 YvetteRuiz: I’ll I’ll I’ll I’ll come up with the proper verbiage for that. I know we have had it before.
86 00:31:16.880 ⇒ 00:31:17.580 Miguel de Veyra: Okay.
87 00:31:18.330 ⇒ 00:31:22.229 YvetteRuiz: I think we actually oh, not with too much information.
88 00:31:24.580 ⇒ 00:31:28.294 YvetteRuiz: I guess we can kind of just put it as cost is slightly
89 00:31:29.040 ⇒ 00:31:29.569 JanieceGarcia: I agree.
90 00:31:30.045 ⇒ 00:31:36.904 YvetteRuiz: Yeah, a Co cost is slightly more than the regular ABC treatment.
91 00:31:38.020 ⇒ 00:31:40.132 YvetteRuiz: Different products are used.
92 00:31:43.060 ⇒ 00:31:46.219 YvetteRuiz: It? Wait! Wait! What? What can we put?
93 00:31:47.940 ⇒ 00:31:51.599 JanieceGarcia: Do we want to give the percentage to tell the customer what the percentage is.
94 00:31:51.600 ⇒ 00:31:58.850 YvetteRuiz: No, I I don’t want to go in there and do that, because then they’re gonna take it by like, lock it in. And what if it’s a big old home and all that stuff now.
95 00:31:58.850 ⇒ 00:31:59.360 JanieceGarcia: Yeah.
96 00:31:59.360 ⇒ 00:32:13.127 YvetteRuiz: Yeah, I wanna do that. But I think you can go in. Their cost is slightly more than the average ABC due to the organic products that are used. That’s what I would probably use
97 00:32:14.100 ⇒ 00:32:14.760 Miguel de Veyra: To.
98 00:32:14.910 ⇒ 00:32:15.570 Miguel de Veyra: No.
99 00:32:20.990 ⇒ 00:32:21.820 Miguel de Veyra: okay.
100 00:32:22.350 ⇒ 00:32:23.010 YvetteRuiz: Yep.
101 00:32:23.440 ⇒ 00:32:25.949 Miguel de Veyra: And then for same day rescheduling.
102 00:32:26.170 ⇒ 00:32:33.810 Miguel de Veyra: I think this is pretty long, though same day, rescheduling, or same daily schedule.
103 00:32:34.970 ⇒ 00:32:37.740 YvetteRuiz: I had it right. I was going to.
104 00:32:40.540 ⇒ 00:32:49.429 YvetteRuiz: So it’s going to go back to. We need to clean that up. I thought we had something in there, Janice, about that that same day reschedule because we always go in there.
105 00:32:51.790 ⇒ 00:32:56.230 YvetteRuiz: You don’t have to be home for services. It’s the services, and outside only service.
106 00:32:56.360 ⇒ 00:32:59.429 YvetteRuiz: Hang on, Rigo. Let me clean that up some for you.
107 00:32:59.430 ⇒ 00:33:00.409 Miguel de Veyra: Okay. Fair enough.
108 00:33:00.890 ⇒ 00:33:01.610 YvetteRuiz: Significant.
109 00:33:03.900 ⇒ 00:33:12.529 JanieceGarcia: So just for me to understand. So whenever it’s pulling the information, it seems like it’s pulling the entire process. Is that correct? Instead of an actual just
110 00:33:13.130 ⇒ 00:33:16.600 JanieceGarcia: same day reschedule first.st
111 00:33:16.600 ⇒ 00:33:29.319 YvetteRuiz: It’s pulling what we have in our documents. That’s it’s pulling what we have in our documents. That’s kind of what Udem was talking about is like we want to try to get it to be, not this big old paragraph, but something more of a a quick answer.
112 00:33:29.550 ⇒ 00:33:30.260 JanieceGarcia: Okay.
113 00:33:31.040 ⇒ 00:33:34.589 Miguel de Veyra: Ideally, like a set of steps, something like this.
114 00:33:38.200 ⇒ 00:33:40.729 Miguel de Veyra: But yeah, I guess we can skip the skip this for now.
115 00:33:42.280 ⇒ 00:33:44.250 YvetteRuiz: I mean. I made a note of it right here.
116 00:33:44.500 ⇒ 00:33:45.000 Miguel de Veyra: Okay. Okay.
117 00:33:45.810 ⇒ 00:33:49.129 YvetteRuiz: What is that? Okay? Never mind. I can look through that.
118 00:33:49.630 ⇒ 00:33:56.530 Miguel de Veyra: How? What is this skip before? How many services can a customer skip before cancelling?
119 00:33:56.660 ⇒ 00:33:58.939 Miguel de Veyra: Is this us cancelling or.
120 00:34:01.480 ⇒ 00:34:04.610 JanieceGarcia: Before we automatically cancel.
121 00:34:06.870 ⇒ 00:34:10.420 JanieceGarcia: That’s what I would think. Yes, because our agents.
122 00:34:11.840 ⇒ 00:34:28.959 JanieceGarcia: if they see that customers are calling in and wanting to skip services over and over, you know, back to back. Then they’re asking how many. But when it’s an easy pay customer, easy pay customers as long as they’re making their monthly installment. They’re covered under warranty.
123 00:34:31.460 ⇒ 00:34:38.719 Miguel de Veyra: Okay, so this is correct. Easy pay customers can skip as many services. They want to go as they as long as they continue their monthly installments.
124 00:34:38.870 ⇒ 00:34:41.140 Miguel de Veyra: What about for non easy pay customers.
125 00:34:41.800 ⇒ 00:34:47.889 JanieceGarcia: Non easy pay customers is going to be. We can only skip 2 consecutive services.
126 00:34:50.260 ⇒ 00:34:54.900 JanieceGarcia: You could do per service billing just to be yeah, just to be easier.
127 00:34:54.909 ⇒ 00:34:57.749 YvetteRuiz: More clear versus easy pay.
128 00:35:05.340 ⇒ 00:35:06.060 Miguel de Veyra: Okay.
129 00:35:11.019 ⇒ 00:35:19.900 Miguel de Veyra: What about how do you remove a rodent attribute this one I honestly don’t understand. So I tried to fill up the ones based on the docs, but some I don’t understand. Sorry.
130 00:35:20.960 ⇒ 00:35:21.950 JanieceGarcia: No, that’s fine.
131 00:35:22.070 ⇒ 00:35:24.809 JanieceGarcia: How do you remove? Let me. Why do I turn.
132 00:35:25.300 ⇒ 00:35:26.979 Miguel de Veyra: Do you want me to zoom in.
133 00:35:27.340 ⇒ 00:35:28.890 JanieceGarcia: No, it’s okay. I had it open.
134 00:35:28.890 ⇒ 00:35:32.049 YvetteRuiz: I’m gonna get it over here in our Bible. Our notes are here.
135 00:35:32.800 ⇒ 00:35:33.180 Miguel de Veyra: Okay.
136 00:35:33.180 ⇒ 00:35:33.940 Miguel de Veyra: Okay. Okay. Sorry.
137 00:35:33.940 ⇒ 00:35:38.109 YvetteRuiz: That’s what I’ve been using the road and service guidelines. The.
138 00:35:39.540 ⇒ 00:35:45.159 JanieceGarcia: Okay, this will work out. How do you remove a rodent attribute?
139 00:35:45.940 ⇒ 00:35:48.629 JanieceGarcia: And we need the actual step by step.
140 00:35:52.340 ⇒ 00:35:54.250 JanieceGarcia: Yeah, that’s not correct.
141 00:35:58.980 ⇒ 00:36:04.040 JanieceGarcia: Because this would be to remove a rodent attribute, the easiest
142 00:36:04.770 ⇒ 00:36:13.499 JanieceGarcia: would end up being one. We need to find the cost of what the Rmp attribute is, or the rodent attribute is.
143 00:36:14.370 ⇒ 00:36:20.530 JanieceGarcia: and then send the follow up to contract entry, to remove that.
144 00:36:21.150 ⇒ 00:36:24.350 JanieceGarcia: and have a written confirmation from the customer.
145 00:36:24.960 ⇒ 00:36:26.610 YvetteRuiz: Is that what it says right now?
146 00:36:26.610 ⇒ 00:36:40.660 JanieceGarcia: No. What it says right now is actually going in locating the technician or service record search a specific technician or service edit attributes which they’re not going to edit the attributes. So I’m not even sure where this
147 00:36:41.160 ⇒ 00:36:41.670 JanieceGarcia: same thing.
148 00:36:41.910 ⇒ 00:36:46.949 YvetteRuiz: I’m making a note for me, Miguel. I will create for you a step by step on that one, and I’ll
149 00:36:46.950 ⇒ 00:36:48.529 YvetteRuiz: to you. Okay, yeah.
150 00:36:48.530 ⇒ 00:36:50.120 JanieceGarcia: Yeah. That one’s odd.
151 00:36:52.380 ⇒ 00:36:56.119 YvetteRuiz: I know that it’s there, because I know we’ve had issues in the past, but.
152 00:36:58.950 ⇒ 00:37:01.612 Miguel de Veyra: Okay, I’ll just note it here
153 00:37:01.950 ⇒ 00:37:06.570 YvetteRuiz: Remove, wrote an attribute same day, reschedule, create step by step. Okay.
154 00:37:07.790 ⇒ 00:37:08.440 Miguel de Veyra: Okay.
155 00:37:10.890 ⇒ 00:37:15.110 Miguel de Veyra: How do I schedule a rodent, an annual rodent inspection?
156 00:37:15.370 ⇒ 00:37:16.370 Miguel de Veyra: 48.
157 00:37:18.450 ⇒ 00:37:20.890 YvetteRuiz: Schedule, a rodent inspection.
158 00:37:27.060 ⇒ 00:37:30.120 YvetteRuiz: Oh, an annual rodent inspection. Okay.
159 00:37:30.660 ⇒ 00:37:35.429 YvetteRuiz: that’s another. Step by step. You’re gonna have to go and evolve. You have to get the Pr.
160 00:37:37.150 ⇒ 00:37:39.440 YvetteRuiz: Oh, okay, I’m gonna have to create.
161 00:37:39.440 ⇒ 00:37:42.500 JanieceGarcia: It’s actually, I mean, it’s is that right?
162 00:37:43.210 ⇒ 00:37:52.889 JanieceGarcia: Yeah. Accessing the scheduling system log into evolve, enter the customers. Details, choose the annual rodent inspection from the list for the Service Code
163 00:37:53.390 ⇒ 00:38:10.489 JanieceGarcia: check the availability of the technician schedule, the appointment, confirm, save, and remind the customer of upcoming appointment. In few days ensure. The technician has, instead of that number 7, the follow will, instead of it, saying, Remind the customer it needs to be scheduling the follow up
164 00:38:11.180 ⇒ 00:38:13.699 JanieceGarcia: if needed, due to activity.
165 00:38:15.030 ⇒ 00:38:15.680 Miguel de Veyra: Okay.
166 00:38:15.810 ⇒ 00:38:17.969 Miguel de Veyra: But primarily everything is correct.
167 00:38:19.520 ⇒ 00:38:22.520 Miguel de Veyra: Sorry against my bad schedule. The follow up right.
168 00:38:23.410 ⇒ 00:38:24.000 Miguel de Veyra: Okay.
169 00:38:56.020 ⇒ 00:38:59.619 Miguel de Veyra: okay, what’s our escalation process?
170 00:39:00.300 ⇒ 00:39:01.340 Miguel de Veyra: 47.th
171 00:39:04.640 ⇒ 00:39:09.859 JanieceGarcia: That’s the one. Gather information. See? Identifying the issue.
172 00:39:10.360 ⇒ 00:39:14.609 JanieceGarcia: Gather the information initial attempt to resolve this issue.
173 00:39:21.180 ⇒ 00:39:23.100 JanieceGarcia: This is where we need to.
174 00:39:23.100 ⇒ 00:39:25.439 YvetteRuiz: See when I’m in a meeting right now, I’ll buzz you right now.
175 00:39:25.690 ⇒ 00:39:29.800 JanieceGarcia: I need to actually go in. And we need to update this sheet.
176 00:39:30.301 ⇒ 00:39:40.599 JanieceGarcia: So that way it’s broken down by, is it an escalation in regards to service? Or is it a Csr escalation? Because that’s where it’s taking it
177 00:39:40.780 ⇒ 00:39:48.830 JanieceGarcia: to escalating to supervisor or supervisor interven intervention or a follow up so that needs to be broken down.
178 00:39:49.330 ⇒ 00:39:51.780 JanieceGarcia: So I need to. I need to improve that.
179 00:39:55.440 ⇒ 00:39:57.423 Miguel de Veyra: So I’ll just put here
180 00:39:57.820 ⇒ 00:40:02.359 JanieceGarcia: And I’ll follow up. And then, Yvette, you were on mute.
181 00:40:04.870 ⇒ 00:40:10.589 YvetteRuiz: I’m sitting here talking to myself. I’m sorry. We just probably gotta clean this up in general, because we will be changing a lot of
182 00:40:10.760 ⇒ 00:40:14.259 YvetteRuiz: some of these processes, with the retention and everything.
183 00:40:14.420 ⇒ 00:40:14.780 Miguel de Veyra: Okay.
184 00:40:17.630 ⇒ 00:40:23.869 Miguel de Veyra: Okay, yeah. What about? Oh, what’s the duration for a pest mosquito initial.
185 00:40:24.560 ⇒ 00:40:35.230 JanieceGarcia: That one I wanted to share. That’s what it was. I have an actual duration sheet. I thought it was in the main one, but.
186 00:40:36.360 ⇒ 00:40:45.049 YvetteRuiz: So the one that I just had you add, Miguel. I mine was pretty generic. It was tailored towards pest control. Right? What it? What’s the usual direct what it.
187 00:40:48.953 ⇒ 00:40:49.759 Miguel de Veyra: Sorry! There.
188 00:40:50.260 ⇒ 00:40:51.250 YvetteRuiz: Oh, no! You’re.
189 00:40:54.190 ⇒ 00:40:55.259 Miguel de Veyra: Which one you
190 00:40:59.330 ⇒ 00:41:00.759 Miguel de Veyra: oh! Do you want mute again?
191 00:41:03.740 ⇒ 00:41:09.480 YvetteRuiz: Oh, my goodness, sorry! No, no, Miguel, on the other sheet, I think you
192 00:41:09.940 ⇒ 00:41:14.029 YvetteRuiz: the the questions that you had answered for me on the other sheet you were on.
193 00:41:14.420 ⇒ 00:41:15.639 Miguel de Veyra: Oh, okay, okay, sorry.
194 00:41:15.810 ⇒ 00:41:18.670 Miguel de Veyra: Where’s the? Where’s the golden? Where’s the golden? Okay?
195 00:41:18.670 ⇒ 00:41:23.820 YvetteRuiz: Yeah, the golden data sheet. Okay? So way at the bottom, I think I had something similar that I just added.
196 00:41:24.850 ⇒ 00:41:29.950 YvetteRuiz: I don’t want to be. I don’t want it to be redundant, and just have the same, because right there I did go in there, and I put
197 00:41:30.876 ⇒ 00:41:34.790 YvetteRuiz: oh, no, I didn’t put the duration one in there. Sorry. Okay.
198 00:41:36.150 ⇒ 00:41:42.189 YvetteRuiz: good cause. That was one of my other questions that I had added, is, what’s the usual duration for your pest control treatments.
199 00:41:44.350 ⇒ 00:41:47.430 YvetteRuiz: But if you already have one already created, Janice, that’s fine.
200 00:41:48.640 ⇒ 00:41:53.169 JanieceGarcia: I do. I just shared it with both of you guys. I know you had access to this already, but I wanted you to see.
201 00:41:53.170 ⇒ 00:41:54.000 Miguel de Veyra: Anything, will do.
202 00:41:54.260 ⇒ 00:41:54.780 JanieceGarcia: Right now.
203 00:41:56.160 ⇒ 00:42:00.690 Miguel de Veyra: Okay, I will just, I guess, put this here.
204 00:42:01.340 ⇒ 00:42:02.700 Miguel de Veyra: That is the duration.
205 00:42:04.170 ⇒ 00:42:05.100 Miguel de Veyra: There you go.
206 00:42:13.680 ⇒ 00:42:15.290 YvetteRuiz: That’s interesting.
207 00:42:15.290 ⇒ 00:42:24.680 Miguel de Veyra: Mosquite to initial. So it should only be muskete to initial that one. Right? Okay, there you go.
208 00:42:25.720 ⇒ 00:42:32.450 JanieceGarcia: And then you’ll see the mosquito. Oh, yeah. Mosquito initial. Oh, I need to add that. Hold on!
209 00:42:34.480 ⇒ 00:42:35.770 JanieceGarcia: Can we
210 00:42:42.840 ⇒ 00:42:46.729 JanieceGarcia: see? That’s where I need to think through that on how to word that.
211 00:42:47.390 ⇒ 00:42:48.010 Miguel de Veyra: Okay. No worries.
212 00:42:48.306 ⇒ 00:42:49.489 YvetteRuiz: Is-? What is this?
213 00:42:49.490 ⇒ 00:42:59.805 JanieceGarcia: The mosquito and pest control. Because if we’re scheduling an initial mosquito with an initial pest control at the same time, it’s not gonna be in an hour an hour and a half to where
214 00:43:00.570 ⇒ 00:43:01.310 YvetteRuiz: I just make it
215 00:43:01.310 ⇒ 00:43:07.149 YvetteRuiz: easy. Just clean it up and say with a mosquito initial plus maintenance, just make it
216 00:43:07.610 ⇒ 00:43:10.279 YvetteRuiz: the 30, the hour and a half hour. Yeah.
217 00:44:11.820 ⇒ 00:44:14.470 Miguel de Veyra: Okay, I’ll just copy paste this. Then.
218 00:44:18.710 ⇒ 00:44:24.539 YvetteRuiz: Oh, sorry. Me. -Oh, yeah, you’re fine. You go ahead and do that. I’ll yeah.
219 00:44:24.670 ⇒ 00:44:25.330 Miguel de Veyra: Okay?
220 00:44:26.392 ⇒ 00:44:30.740 Miguel de Veyra: What’s the duration for the initial rodent job that costs 1, 3.
221 00:44:32.230 ⇒ 00:44:33.040 JanieceGarcia: Thank you.
222 00:44:43.770 ⇒ 00:44:47.690 Miguel de Veyra: Is this correct? The correct answer already should have been 2 h and 30 min.
223 00:44:47.940 ⇒ 00:44:49.340 JanieceGarcia: Should be just 2 h.
224 00:44:50.540 ⇒ 00:44:51.550 Miguel de Veyra: Just just to add.
225 00:44:51.550 ⇒ 00:44:54.850 JanieceGarcia: Oh, wait! No, no! The duration! That’s an initial rodent job.
226 00:44:54.850 ⇒ 00:44:55.430 Miguel de Veyra: Yep.
227 00:44:55.940 ⇒ 00:45:02.409 JanieceGarcia: The initial rodent because the initial rodent is going to be dependent on the cost. And that’s where you pull it from
228 00:45:02.520 ⇒ 00:45:05.700 JanieceGarcia: your press division skills and zip sheet
229 00:45:06.040 ⇒ 00:45:08.170 JanieceGarcia: that one on the 1st tab.
230 00:45:08.500 ⇒ 00:45:12.610 Miguel de Veyra: So the 1,300 is gonna be 10 h.
231 00:45:15.020 ⇒ 00:45:24.689 JanieceGarcia: And that’s where we were saying it wasn’t able to pull if there was anything in between, because it’s a range, it’s not a a set.
232 00:45:25.070 ⇒ 00:45:27.040 Miguel de Veyra: Yeah, okay.
233 00:45:27.300 ⇒ 00:45:32.130 Miguel de Veyra: so 10 h. But yeah, this should, we should be able to handle this. I think I just have to
234 00:45:32.820 ⇒ 00:45:35.069 Miguel de Veyra: find a way to fix the data.
235 00:45:35.940 ⇒ 00:45:37.290 Miguel de Veyra: But
236 00:45:44.570 ⇒ 00:45:45.890 Miguel de Veyra: course, yes.
237 00:46:06.820 ⇒ 00:46:10.340 Miguel de Veyra: okay, 10 h. No, that’s long.
238 00:46:13.130 ⇒ 00:46:16.729 Miguel de Veyra: Okay. What’s key to repair?
239 00:46:19.820 ⇒ 00:46:23.149 Miguel de Veyra: I think there’s more on the sheets we can. I can skip that.
240 00:46:28.950 ⇒ 00:46:33.820 Miguel de Veyra: Oh, yeah. What if I’m not home for the service. I think I think it’s the same as.
241 00:46:34.950 ⇒ 00:46:35.820 JanieceGarcia: That one down there.
242 00:46:35.820 ⇒ 00:46:36.680 Miguel de Veyra: Yeah.
243 00:46:38.120 ⇒ 00:46:38.780 JanieceGarcia: Yep.
244 00:46:39.830 ⇒ 00:46:47.890 Miguel de Veyra: Okay. So I just copy this. There, right there is.
245 00:46:52.440 ⇒ 00:46:58.920 Miguel de Veyra: And there, with this mosquito suppression cover.
246 00:47:01.540 ⇒ 00:47:03.350 Miguel de Veyra: I think, for this one on.
247 00:47:03.690 ⇒ 00:47:06.789 Miguel de Veyra: I think Yvette told me only one was the correct one, right.
248 00:47:07.180 ⇒ 00:47:12.320 JanieceGarcia: That’s correct. Yes, it was because the other ones are 2 different. Those aren’t the suppression services. Those are different.
249 00:47:12.600 ⇒ 00:47:14.890 Miguel de Veyra: Okay, okay, so that should be okay.
250 00:47:20.240 ⇒ 00:47:24.860 Miguel de Veyra: And then I think this one knows more on the language side inside
251 00:47:29.450 ⇒ 00:47:31.779 Miguel de Veyra: the cancellation. Sorry. Go ahead.
252 00:47:33.170 ⇒ 00:47:34.980 YvetteRuiz: Oh, no, no, I’m sorry. I was coughing.
253 00:47:35.510 ⇒ 00:47:38.889 Miguel de Veyra: Cancellation process. I guess this would be pretty long. No.
254 00:47:41.720 ⇒ 00:47:48.359 JanieceGarcia: It definitely is. But with the cancellation. That’s what Yvette was talking about. Because that process
255 00:47:48.730 ⇒ 00:47:54.569 JanieceGarcia: needs to be cleaned up and could possibly change, depending on what we’re doing with retention or retention. Time.
256 00:47:54.840 ⇒ 00:47:56.400 Miguel de Veyra: So we can look into that one.
257 00:47:57.880 ⇒ 00:48:06.480 Miguel de Veyra: Okay, call. Call us to see your need to improve the docs.
258 00:48:09.020 ⇒ 00:48:12.069 Miguel de Veyra: Is there anything we should put here, or this is to follow.
259 00:48:13.590 ⇒ 00:48:15.430 JanieceGarcia: Let me look in.
260 00:48:15.930 ⇒ 00:48:20.960 JanieceGarcia: So that one with the event cause that one on which one call the call list can’t say,
261 00:48:23.040 ⇒ 00:48:28.440 YvetteRuiz: Yeah, I think we can clean this up a lot.
262 00:48:29.530 ⇒ 00:48:30.590 JanieceGarcia: How it can.
263 00:48:31.510 ⇒ 00:48:35.449 YvetteRuiz: Okay, I’m hang on. I’m adding this one to my notes to call list.
264 00:48:36.960 ⇒ 00:48:38.969 YvetteRuiz: Is that how to work a call list?
265 00:48:39.200 ⇒ 00:48:40.080 JanieceGarcia: Yes, ma’am.
266 00:48:44.621 ⇒ 00:48:53.790 YvetteRuiz: Miguel, when we clean these up, because we should, we should be able to. I’m I’m hoping we can tackle these later this afternoon. Do you just want me to email them to you?
267 00:48:53.790 ⇒ 00:48:54.750 Miguel de Veyra: Yes, please.
268 00:48:54.750 ⇒ 00:48:59.459 YvetteRuiz: Okay toward the call list, information
269 00:48:59.850 ⇒ 00:49:03.850 YvetteRuiz: cancellation. Maybe not today. But the others will.
270 00:49:04.261 ⇒ 00:49:10.189 Miguel de Veyra: The are these docs? By the way, the cause I I assume you’re gonna be sending me a doc.
271 00:49:10.820 ⇒ 00:49:11.710 Miguel de Veyra: cause I don’t.
272 00:49:12.160 ⇒ 00:49:12.710 Miguel de Veyra: We’re not.
273 00:49:12.710 ⇒ 00:49:16.890 YvetteRuiz: Update them. Oh, I’m so sorry. Just update them in here.
274 00:49:17.833 ⇒ 00:49:26.679 Miguel de Veyra: Wait. Where is our Google drive again? Yeah, ideally, the one here. So you know, it’s still the same. Actually, if you update it here.
275 00:49:26.840 ⇒ 00:49:28.950 Miguel de Veyra: It should be automatically updating.
276 00:49:29.450 ⇒ 00:49:34.719 YvetteRuiz: Oh, okay, perfect. So just go in here. And and when I clean them up, I can update them there. And it.
277 00:49:34.720 ⇒ 00:49:36.250 Miguel de Veyra: Yeah, yeah, that’s how we.
278 00:49:36.250 ⇒ 00:49:39.180 YvetteRuiz: Okay, perfect. And then you’re in the central zone.
279 00:49:39.180 ⇒ 00:49:40.240 YvetteRuiz: We can double.
280 00:49:41.230 ⇒ 00:49:41.810 JanieceGarcia: I’ll check.
281 00:49:42.080 ⇒ 00:49:43.468 YvetteRuiz: Yeah, we’ll just double check. Yeah.
282 00:49:43.700 ⇒ 00:49:44.410 Miguel de Veyra: Okay.
283 00:49:47.080 ⇒ 00:49:53.400 Miguel de Veyra: okay, I’ll I’ll just need to follow. Then I assume it’s the same for termite service. Well, just to follow this. Now.
284 00:49:55.090 ⇒ 00:50:00.669 YvetteRuiz: Yeah, I’ll make a note of that one, too termite cause that one says what Miguel the termite
285 00:50:00.980 ⇒ 00:50:02.390 Miguel de Veyra: Schedule, a Thermite service.
286 00:50:02.390 ⇒ 00:50:03.310 YvetteRuiz: Okay.
287 00:50:09.310 ⇒ 00:50:12.139 JanieceGarcia: It’s definitely there. But number 5, we don’t need a follow up.
288 00:50:13.500 ⇒ 00:50:18.940 YvetteRuiz: Yeah, I think these are, gonna be good ones, especially with like new hires. Step by step.
289 00:50:19.170 ⇒ 00:50:22.499 JanieceGarcia: Okay, because what this is doing is it’s breaking it down.
290 00:50:22.620 ⇒ 00:50:23.700 JanieceGarcia: Now
291 00:50:24.040 ⇒ 00:50:42.699 JanieceGarcia: that I’ve seen a little bit more, it’s breaking it down and taking, because you don’t have links in the sheets that go to other sheets. So like this one gathering the customers information, basically doing your 360 on the account logging into evolve, then going in, finding out who the technician is, and then being able to schedule
292 00:50:42.840 ⇒ 00:50:44.510 JanieceGarcia: the termite service.
293 00:50:45.970 ⇒ 00:50:48.409 YvetteRuiz: Yeah, it’s a step by step guide, which is much cleaner.
294 00:50:48.813 ⇒ 00:50:53.350 YvetteRuiz: Then all the links and everything that’s kind of the goal behind all this is Yup.
295 00:50:53.880 ⇒ 00:50:55.320 JanieceGarcia: Make it easy.
296 00:50:59.190 ⇒ 00:51:00.859 YvetteRuiz: What else do we got.
297 00:51:02.410 ⇒ 00:51:07.230 Miguel de Veyra: Can can you give this? Can you give the discounts that we offer?
298 00:51:09.080 ⇒ 00:51:10.880 Miguel de Veyra: It’s very dynamic now.
299 00:51:13.490 ⇒ 00:51:15.100 YvetteRuiz: They have no access.
300 00:51:16.380 ⇒ 00:51:19.190 YvetteRuiz: Can you give the discounts that we offer?
301 00:51:19.470 ⇒ 00:51:20.925 YvetteRuiz: What is that.
302 00:51:21.630 ⇒ 00:51:21.850 Miguel de Veyra: Oh!
303 00:51:21.850 ⇒ 00:51:32.520 YvetteRuiz: We don’t have it right. I’m sorry we don’t have back. Pay this 1. 0, yeah, got it. Okay, let me. I thought we had the list of our discounts. What discounts do we offer.
304 00:51:33.750 ⇒ 00:51:38.080 JanieceGarcia: So the military seniors and 1st responders discount.
305 00:51:38.720 ⇒ 00:51:40.600 YvetteRuiz: Where’s that sheet? You can just update it.
306 00:51:40.600 ⇒ 00:51:41.510 JanieceGarcia: Long.
307 00:51:42.810 ⇒ 00:51:43.890 YvetteRuiz: Hello!
308 00:51:45.910 ⇒ 00:51:52.400 JanieceGarcia: I have it one second, not sure.
309 00:51:56.970 ⇒ 00:52:02.100 JanieceGarcia: I just shared it with you, events, and we go.
310 00:52:02.690 ⇒ 00:52:08.770 JanieceGarcia: But it’s long, I think all it should be is $20 off an initial service.
311 00:52:11.440 ⇒ 00:52:12.410 Miguel de Veyra: It started.
312 00:52:12.620 ⇒ 00:52:14.669 Miguel de Veyra: It’s only one page in my end.
313 00:52:17.960 ⇒ 00:52:19.740 JanieceGarcia: But it does break it down by division, right.
314 00:52:19.740 ⇒ 00:52:20.140 Miguel de Veyra: Alright.
315 00:52:20.140 ⇒ 00:52:22.399 Miguel de Veyra: Yeah, you need to break it down by intervention. Okay.
316 00:52:22.690 ⇒ 00:52:23.220 YvetteRuiz: No.
317 00:52:28.970 ⇒ 00:52:35.590 Miguel de Veyra: Yeah, that makes sense and then discounts.
318 00:52:38.950 ⇒ 00:52:40.970 Miguel de Veyra: Oh, yeah, this should. This should have been fixed.
319 00:52:42.530 ⇒ 00:52:43.110 Miguel de Veyra: Yeah.
320 00:52:44.620 ⇒ 00:52:46.400 Miguel de Veyra: But yeah, I think that’s pretty much
321 00:52:46.990 ⇒ 00:52:49.859 Miguel de Veyra: the rest we have to follow. And then
322 00:52:50.490 ⇒ 00:52:53.570 Miguel de Veyra: escalation process, I believe, is to follow also.
323 00:52:55.860 ⇒ 00:52:58.350 Miguel de Veyra: Same day. The schedule is to follow.
324 00:52:58.560 ⇒ 00:53:02.370 Miguel de Veyra: and then I’ll add the Faqs over here.
325 00:53:03.140 ⇒ 00:53:06.220 Miguel de Veyra: cause we’re gonna use this to grade. Basically, the bottom.
326 00:53:06.720 ⇒ 00:53:07.300 JanieceGarcia: Okay.
327 00:53:09.570 ⇒ 00:53:22.070 YvetteRuiz: And I’m sorry, Miguel, with the ones that I’m working on, because these are the ones that I’ve kind of researched our data. We don’t have it. And these are things that I’ve been kind of listening to on phone calls.
328 00:53:22.550 ⇒ 00:53:30.360 YvetteRuiz: I could. Do you want me to upload those documents or shit.
329 00:53:32.100 ⇒ 00:53:42.180 Miguel de Veyra: I think what I what I will do is like the events folder or internal company folder, internal company.
330 00:53:42.180 ⇒ 00:53:42.840 YvetteRuiz: Okay.
331 00:53:42.840 ⇒ 00:53:44.879 Miguel de Veyra: Just so, you know, we don’t get mixed up.
332 00:53:45.540 ⇒ 00:53:46.070 Miguel de Veyra: Okay, okay.
333 00:53:46.070 ⇒ 00:53:47.290 YvetteRuiz: It overlaps.
334 00:53:47.640 ⇒ 00:54:07.129 YvetteRuiz: Yeah, yeah, no, no, I don’t want to do that, either. And I was trying to go through, like all you know everything that you put together on the ABC. Bible. To make sure I was double, checking everything. And there’s a lot of gaps on some very fundamental questions that we don’t have really quick for any any data on there. Quite, quite honestly.
335 00:54:07.670 ⇒ 00:54:13.180 Miguel de Veyra: Okay. By the way, here the Bible, we moved it to here because this one I structured a bit more.
336 00:54:13.700 ⇒ 00:54:14.380 Miguel de Veyra: So.
337 00:54:14.380 ⇒ 00:54:16.769 YvetteRuiz: Is, is that the one, I think that
338 00:54:17.160 ⇒ 00:54:18.950 YvetteRuiz: I hope I’m looking at the right one.
339 00:54:18.950 ⇒ 00:54:20.200 Miguel de Veyra: Central dock.
340 00:54:22.230 ⇒ 00:54:25.690 Miguel de Veyra: I think this is also shared to you. You bet. Yes.
341 00:54:25.930 ⇒ 00:54:28.400 YvetteRuiz: Yeah, I’m I’m in there right now.
342 00:54:28.400 ⇒ 00:54:29.090 Miguel de Veyra: Okay.
343 00:54:29.380 ⇒ 00:54:33.649 YvetteRuiz: Okay? I think, yeah. ABC, is it? ABC, pest control? Bible? Right? That’s what it’s called.
344 00:54:33.650 ⇒ 00:54:37.310 Miguel de Veyra: I don’t know. This is like the newer one, the ones that the one that’s connected.
345 00:54:37.680 ⇒ 00:54:39.190 Miguel de Veyra: Wait, let me.
346 00:54:40.920 ⇒ 00:54:41.699 Miguel de Veyra: I’ll send it back.
347 00:54:41.700 ⇒ 00:54:42.395 YvetteRuiz: Exactly.
348 00:54:47.530 ⇒ 00:54:48.390 Miguel de Veyra: But I need to ask.
349 00:54:48.390 ⇒ 00:54:49.450 YvetteRuiz: Let me get out of here.
350 00:54:56.640 ⇒ 00:54:58.419 YvetteRuiz: Yeah, also, not on this one.
351 00:54:59.575 ⇒ 00:55:00.940 Miguel de Veyra: Can you access it or not? Yet?
352 00:55:02.710 ⇒ 00:55:04.630 Miguel de Veyra: Central? Oh, there you go. Yeah.
353 00:55:07.080 ⇒ 00:55:11.419 Miguel de Veyra: So I tried to clean the data we have. Just so it’s a bit more readable.
354 00:55:11.420 ⇒ 00:55:13.839 YvetteRuiz: Oh, yeah, okay, I like this.
355 00:55:14.660 ⇒ 00:55:17.890 YvetteRuiz: Cause. I was still looking at the other one. So I was working. I think we were doing
356 00:55:18.530 ⇒ 00:55:23.320 YvetteRuiz: same thing here. That’s when I started creating this sheet. Okay, well, this is nice.
357 00:55:23.940 ⇒ 00:55:26.989 Miguel de Veyra: Cause. The other one was like. It’s a pain to look at.
358 00:55:27.240 ⇒ 00:55:27.555 YvetteRuiz: Yeah.
359 00:55:28.670 ⇒ 00:55:33.799 Miguel de Veyra: I agree, this one. I tried to clean up a bit. But yeah.
360 00:55:36.830 ⇒ 00:55:37.420 Miguel de Veyra: okay.
361 00:55:37.420 ⇒ 00:55:47.940 YvetteRuiz: I like, because, like, look at billing. How how he did this! What is billing? Billing refers to customers that have evolve so easy pay per service auto charge installments. I like the way that’s built.
362 00:55:48.820 ⇒ 00:55:54.449 YvetteRuiz: That’s easy billing tab envoy versus statement issues.
363 00:55:58.340 ⇒ 00:56:08.150 YvetteRuiz: Yeah, I like this, Miguel. We could just go, Janice, you and I. This is what the exercise I wanted to do with you. Monday is, go through this and make sure that everything looks right and accurate.
364 00:56:08.810 ⇒ 00:56:13.789 Miguel de Veyra: This has actually like, if you update anything here, it automatically reflects on the board.
365 00:56:14.170 ⇒ 00:56:18.009 YvetteRuiz: Okay, okay, so we’re okay to go in here and make changes. Miguel.
366 00:56:18.010 ⇒ 00:56:19.120 Miguel de Veyra: Yep, yep, definitely.
367 00:56:19.120 ⇒ 00:56:20.140 YvetteRuiz: Oh, okay. Cool.
368 00:56:21.330 ⇒ 00:56:24.980 Miguel de Veyra: Okay, yeah, I think that is pretty much.
369 00:56:25.730 ⇒ 00:56:26.550 Miguel de Veyra: Yeah.
370 00:56:31.000 ⇒ 00:56:39.380 YvetteRuiz: Yeah, look at discounts and reward points, discounts available. So okay, reward points could be applied.
371 00:56:42.840 ⇒ 00:56:47.411 YvetteRuiz: All right. Yeah, well, this would be a fun exercise.
372 00:56:48.890 ⇒ 00:56:54.710 YvetteRuiz: I think Miguel did all the heavy lifting by putting it all together. It’s just not just going in there and clicking and looking and
373 00:56:55.050 ⇒ 00:56:56.300 YvetteRuiz: adjusting.
374 00:56:56.300 ⇒ 00:56:58.480 Miguel de Veyra: Even the Powerpoints are here. By the way.
375 00:56:58.960 ⇒ 00:57:00.179 YvetteRuiz: Oh, okay.
376 00:57:01.650 ⇒ 00:57:02.630 Miguel de Veyra: Everything.
377 00:57:02.630 ⇒ 00:57:03.440 JanieceGarcia: Do you sleep?
378 00:57:04.290 ⇒ 00:57:04.870 Miguel de Veyra: No.
379 00:57:05.748 ⇒ 00:57:16.501 YvetteRuiz: That’s what I thought when the 1st time I spoke to him was like 4 I can’t remember, was the 1st meeting we had. It was like 4 in the morning, I’m like, Oh, my goodness.
380 00:57:17.360 ⇒ 00:57:22.519 Miguel de Veyra: Oh, the only thing, not here is the sheets, because we’re processing it a different way.
381 00:57:25.030 ⇒ 00:57:25.770 JanieceGarcia: Okay.
382 00:57:25.770 ⇒ 00:57:26.403 YvetteRuiz: Got it.
383 00:57:27.150 ⇒ 00:57:35.389 Miguel de Veyra: Oh, by the way, I have a question before we end it. The sheet, the sheets you guys are using for this one. Is it
384 00:57:35.770 ⇒ 00:57:39.039 Miguel de Veyra: Google sheets, or, like Dot, excel format.
385 00:57:40.140 ⇒ 00:57:40.630 JanieceGarcia: And.
386 00:57:41.250 ⇒ 00:57:42.390 YvetteRuiz: And Google sheets.
387 00:57:42.390 ⇒ 00:57:48.740 Miguel de Veyra: Oh, okay, okay, okay, okay, yeah, that should be easier. Wait. I think it’s here. Anyways, yeah, yeah, okay.
388 00:57:49.020 ⇒ 00:57:50.860 Miguel de Veyra: okay, yeah. That should work. Then.
389 00:57:55.090 ⇒ 00:57:59.550 Miguel de Veyra: okay, yeah. Do you guys have any more questions? Sorry. It’s almost 5. Am. My time.
390 00:58:00.360 ⇒ 00:58:12.070 YvetteRuiz: Oh, no, no, no, I’m sorry. No, no, we’re good, Miguel. We we’re we’ll start working on this and then we’ll update anything, and then we’ll reach out to you if we have anything that comes up. In the meantime.
391 00:58:12.240 ⇒ 00:58:18.719 Miguel de Veyra: Okay, yeah. And then I’ll just, I’ll just update the stuff here. And then, yeah, I’ll keep you guys posted.
392 00:58:19.520 ⇒ 00:58:22.331 YvetteRuiz: Okay, alrighty. Well, I appreciate this.
393 00:58:23.430 ⇒ 00:58:26.170 Miguel de Veyra: I think everyone have a good day.
394 00:58:26.170 ⇒ 00:58:27.698 YvetteRuiz: You too good rest.
395 00:58:28.352 ⇒ 00:58:29.170 Miguel de Veyra: Thank you. Bye-bye.