Meeting Title: ABC x Brainforge: Golden Data Set Date: 2025-02-18 Meeting participants: Miguel De Veyra, Yvetteruiz
WEBVTT
1 00:04:46.470 ⇒ 00:04:47.360 YvetteRuiz: Hello!
2 00:04:47.610 ⇒ 00:04:48.669 Miguel de Veyra: Hey? Yvette.
3 00:04:49.900 ⇒ 00:04:55.982 YvetteRuiz: Hello! Sorry I’m not in my office today. I’m somewhere else. So that’s why I have that weird.
4 00:04:56.656 ⇒ 00:04:57.329 Miguel de Veyra: Okay. Man.
5 00:04:57.930 ⇒ 00:05:00.930 YvetteRuiz: My feet are back here.
6 00:05:01.530 ⇒ 00:05:02.210 Miguel de Veyra: Okay. No worries.
7 00:05:02.571 ⇒ 00:05:06.908 YvetteRuiz: Okay. Here you go. Let me see if I can fix this.
8 00:05:07.910 ⇒ 00:05:11.300 YvetteRuiz: Yeah, alright.
9 00:05:37.660 ⇒ 00:05:40.349 Miguel de Veyra: Oh, we okay, let me know when you’re ready.
10 00:05:42.160 ⇒ 00:05:43.037 YvetteRuiz: Okay, I’m ready.
11 00:05:43.330 ⇒ 00:05:45.770 Miguel de Veyra: Okay. Yeah.
12 00:05:45.950 ⇒ 00:05:47.720 YvetteRuiz: Are those mine to read it?
13 00:05:48.900 ⇒ 00:05:49.940 Miguel de Veyra: Sorry. The what.
14 00:05:50.180 ⇒ 00:05:54.180 YvetteRuiz: The is, am I recording? Is that mine that’s populating? I don’t know.
15 00:05:54.452 ⇒ 00:06:00.080 Miguel de Veyra: No, I think that’s probably set up by our internal it team
16 00:06:00.910 ⇒ 00:06:05.710 Miguel de Veyra: mine is automatically recording. Let me share screen.
17 00:06:05.710 ⇒ 00:06:08.815 YvetteRuiz: Okay, I apologize about my camera.
18 00:06:09.170 ⇒ 00:06:10.250 Miguel de Veyra: Oh, no worries
19 00:06:12.500 ⇒ 00:06:19.089 Miguel de Veyra: okay here. So we received, I think, 3. I know, 2 past Directory and past division.
20 00:06:20.330 ⇒ 00:06:28.999 Miguel de Veyra: The these 2? Okay, let me just put this like this. And
21 00:06:30.690 ⇒ 00:06:35.979 Miguel de Veyra: all of this, we need to add basically right?
22 00:06:38.480 ⇒ 00:06:39.350 Miguel de Veyra: Got it.
23 00:06:39.350 ⇒ 00:07:05.449 YvetteRuiz: Okay, yeah. So this one’s the 3rd part, Miguel, from our our conversation on Friday. So I have broke down. You know, the 1st one’s the service by area when the customer calls, do we service that area? If so, what are the services? And then we have the inspectors right? Who? What inspector would go out there to give the estimate? And then this one’s the 3rd part, which is, if the service is sold. Who’s the technician?
24 00:07:05.660 ⇒ 00:07:07.200 Miguel de Veyra: Who’s it? Gonna go there.
25 00:07:08.110 ⇒ 00:07:13.068 YvetteRuiz: The schedule. Yeah, who do we? Who’s the technician that’s gonna be capable of doing that service.
26 00:07:13.360 ⇒ 00:07:16.460 Miguel de Veyra: Oh, okay, okay, I see. So it’s this one. Right?
27 00:07:16.710 ⇒ 00:07:18.899 Miguel de Veyra: That is correct. Yes, sir. Yeah.
28 00:07:18.900 ⇒ 00:07:24.180 Miguel de Veyra: wait. Let me just get this cause I need to take note of it short description.
29 00:07:25.880 ⇒ 00:07:30.809 YvetteRuiz: There’s just a lot going on on here, Miguel, as you can see, because.
30 00:07:31.480 ⇒ 00:07:40.429 YvetteRuiz: even like the tab one where the schedule guide is if you click on that that has, like some other
31 00:07:40.580 ⇒ 00:07:44.179 YvetteRuiz: scheduling requirements that we need. If you go to the top.
32 00:07:45.420 ⇒ 00:07:46.469 Miguel de Veyra: Sorry top which one.
33 00:07:46.470 ⇒ 00:07:54.219 YvetteRuiz: Scroll up to the top of the sheet. There you go. So the a BC
34 00:07:54.350 ⇒ 00:07:57.580 YvetteRuiz: we would have to know that, but I think we can
35 00:07:58.340 ⇒ 00:08:03.810 YvetteRuiz: like what technician carries that skill set, because I don’t think it’s in that other tab.
36 00:08:05.870 ⇒ 00:08:10.699 Miguel de Veyra: Oh, okay, so we so do you, you guys need to add it here, basically, right?
37 00:08:11.200 ⇒ 00:08:24.446 YvetteRuiz: That’s correct. So I don’t know if it would be best if we like, provided something that said, Okay, this technician, Bill, or whoever is here. He’s an a tech, you know.
38 00:08:25.130 ⇒ 00:08:30.110 Miguel de Veyra: Yeah, basically, have some sort of, you know, technician location. And then capabilities.
39 00:08:30.110 ⇒ 00:08:36.099 YvetteRuiz: Actually go back to. If you go back to that 8, that zip code sheet I could be answering my own question.
40 00:08:36.470 ⇒ 00:08:36.880 Miguel de Veyra: Here.
41 00:08:37.409 ⇒ 00:08:41.049 YvetteRuiz: No, no, the 8 to the Austin.
42 00:08:42.090 ⇒ 00:08:46.199 YvetteRuiz: the at exit. There you go. That one.
43 00:08:46.660 ⇒ 00:08:56.049 YvetteRuiz: Okay, no, it’s up at the top, Miguel. You see where it’s up at the top tab where it says, area zip code, maintenance mosquito. There it has it right there.
44 00:08:56.050 ⇒ 00:08:57.229 Miguel de Veyra: Oh, there you go. Yeah.
45 00:08:57.230 ⇒ 00:08:58.530 YvetteRuiz: There’s what is there.
46 00:08:58.530 ⇒ 00:09:00.230 Miguel de Veyra: Okay, okay, so it is.
47 00:09:02.110 ⇒ 00:09:06.339 YvetteRuiz: Yeah. So it’s like the 1st sheet just gives the breakdown of what would.
48 00:09:06.490 ⇒ 00:09:13.769 YvetteRuiz: What would an a tech skills have which we don’t have to get that granular as long as we know who has. Who’s an A who’s a b, who’s B.
49 00:09:13.770 ⇒ 00:09:17.860 Miguel de Veyra: Okay, yeah, that makes sense says, okay.
50 00:09:19.440 ⇒ 00:09:27.400 Miguel de Veyra: So I have another question. By the way, for example, this part, or you know this once, how often does this change.
51 00:09:29.360 ⇒ 00:09:35.744 YvetteRuiz: This one. I just learned about this sheet last week when I was sitting with some Csrs.
52 00:09:36.300 ⇒ 00:09:44.201 YvetteRuiz: this could. This could change. Whenever a technician gets that skill.
53 00:09:44.920 ⇒ 00:09:46.310 Miguel de Veyra: Oh, okay.
54 00:09:46.470 ⇒ 00:09:53.880 YvetteRuiz: Yeah. So like, if he passes a test. And now he’s able to do termite work or something. Then this sheet would change, so
55 00:09:54.710 ⇒ 00:09:58.265 YvetteRuiz: say how often. Maybe it changed monthly, maybe.
56 00:09:58.940 ⇒ 00:09:59.990 Miguel de Veyra: Okay, okay?
57 00:10:00.360 ⇒ 00:10:02.420 Miguel de Veyra: And then I assume this one.
58 00:10:03.140 ⇒ 00:10:08.030 Miguel de Veyra: This zips are pretty static now, like it won’t change every week or so.
59 00:10:10.390 ⇒ 00:10:14.470 Miguel de Veyra: Sometimes it does Miguel depending like? Let’s say, for instance.
60 00:10:14.920 ⇒ 00:10:16.320 YvetteRuiz: Lose, someone.
61 00:10:16.500 ⇒ 00:10:17.560 Miguel de Veyra: Yeah, yeah, yeah.
62 00:10:17.560 ⇒ 00:10:25.660 YvetteRuiz: Someone quits, or we make change that could change change pretty frequently.
63 00:10:25.970 ⇒ 00:10:33.660 Miguel de Veyra: Okay, okay, so okay, cause, we need. Obviously, we need to keep the the agent up to date.
64 00:10:33.930 ⇒ 00:10:34.740 YvetteRuiz: Yes, sir.
65 00:10:34.740 ⇒ 00:10:42.500 Miguel de Veyra: So yeah, we might need to have like direct access into this. So when changes are made to this, it automatically, you know.
66 00:10:43.150 ⇒ 00:10:49.060 Miguel de Veyra: updates the bot, so it doesn’t give, you know, false information.
67 00:10:49.300 ⇒ 00:10:57.978 YvetteRuiz: Yeah, for sure. So is that what we were talking about before, like where there would be kind of an alert system or something. Whoever owns that she how would? How would
68 00:10:58.790 ⇒ 00:11:02.080 YvetteRuiz: How do we make sure that that all gets updated by the.
69 00:11:02.560 ⇒ 00:11:16.140 Miguel de Veyra: Yep, yep, yeah. So as long as the sheet gets updated we will automatically do it. I we’ll set up some automation that automatically updates the we call it knowledge base, or like the brain of the agent.
70 00:11:16.140 ⇒ 00:11:16.920 YvetteRuiz: Okay.
71 00:11:17.370 ⇒ 00:11:23.789 Miguel de Veyra: And yeah, I think that’s honestly cause this call was supposed to be, you know, pretty much
72 00:11:23.940 ⇒ 00:11:27.139 Miguel de Veyra: this and this so. But we already have access to it.
73 00:11:27.920 ⇒ 00:11:35.659 Miguel de Veyra: So yeah, I guess we’re pretty much done on the sheets. Have you been able to review any
74 00:11:36.100 ⇒ 00:11:37.540 Miguel de Veyra: like this part.
75 00:11:38.932 ⇒ 00:11:50.110 YvetteRuiz: Have not. That’s what I’m going to do this week. That’s what my hope was to get all this started right here and go check that out. But can you walk me through, Miguel? Where am I finding that I’m sorry.
76 00:11:50.110 ⇒ 00:11:54.190 Miguel de Veyra: Okay, let me just actually let me share it with you.
77 00:11:54.190 ⇒ 00:11:54.780 YvetteRuiz: Okay.
78 00:11:57.250 ⇒ 00:12:00.169 Miguel de Veyra: Wait! Let me stop sharing. I will.
79 00:12:00.680 ⇒ 00:12:04.639 YvetteRuiz: I just right now, what I’ve been doing is just using the AI assistant.
80 00:12:04.850 ⇒ 00:12:05.880 Miguel de Veyra: Oh, okay. Okay.
81 00:12:05.880 ⇒ 00:12:06.826 YvetteRuiz: Testing, that.
82 00:12:09.010 ⇒ 00:12:12.129 Miguel de Veyra: Let me get a copy. This email, I’ll share it to you.
83 00:12:14.990 ⇒ 00:12:19.360 Miguel de Veyra: Editor, okay, I sent you. Yeah, sure. Yeah.
84 00:12:20.390 ⇒ 00:12:21.209 YvetteRuiz: You don’t know.
85 00:12:21.640 ⇒ 00:12:25.590 Miguel de Veyra: Yep, let me share screen again, because I want to show you something.
86 00:12:27.230 ⇒ 00:12:33.410 Miguel de Veyra: Okay? Yeah. So cause these are like the docs that we have right now, basically.
87 00:12:33.590 ⇒ 00:12:34.250 YvetteRuiz: Okay.
88 00:12:34.450 ⇒ 00:12:38.010 Miguel de Veyra: Yeah, so these ones, right? So these ones are already here.
89 00:12:38.360 ⇒ 00:12:40.099 Miguel de Veyra: Of course, we’ll still, you know.
90 00:12:40.420 ⇒ 00:12:46.709 Miguel de Veyra: make it look a lot better. But I think the big part is, for example, this chem free queue. If we click it.
91 00:12:47.090 ⇒ 00:12:54.160 Miguel de Veyra: it opens. It’s a Powerpoint, right? So we have. We wanted to add it here. Wait, let me just
92 00:12:54.730 ⇒ 00:12:57.739 Miguel de Veyra: and free. Yeah, this one. So basically.
93 00:12:57.740 ⇒ 00:12:58.300 YvetteRuiz: No.
94 00:12:58.300 ⇒ 00:12:59.190 Miguel de Veyra: Yeah.
95 00:12:59.190 ⇒ 00:13:01.883 YvetteRuiz: Okay. So if I oops, I’m so sorry.
96 00:13:02.810 ⇒ 00:13:08.680 YvetteRuiz: I know I I opened up the 3 dots on the left hand side. I was like. I’m not seeing that, but I see it now. Okay.
97 00:13:10.868 ⇒ 00:13:26.759 Miguel de Veyra: Yeah. So basically, what we’re doing is we’re turning this Powerpoints into some sort of documents so that we can add it here. So the cause this one is this ABC pest is basically what’s gonna be like the Bible of the bot like their database.
98 00:13:26.960 ⇒ 00:13:27.510 YvetteRuiz: Okay.
99 00:13:27.510 ⇒ 00:13:33.239 Miguel de Veyra: So this needs to be like up to date, but also, of course, it can’t contain any false information.
100 00:13:33.510 ⇒ 00:13:34.950 YvetteRuiz: Yep. Okay.
101 00:13:34.950 ⇒ 00:13:36.000 Miguel de Veyra: So, yeah.
102 00:13:38.020 ⇒ 00:13:45.650 YvetteRuiz: It would be good for me to start here and double and start looking at everything to make sure everything is correct.
103 00:13:45.870 ⇒ 00:13:50.099 Miguel de Veyra: Yes, yes, though I I’m thinking that would take a while, because
104 00:13:50.390 ⇒ 00:13:52.719 Miguel de Veyra: this is already 25 pages.
105 00:13:53.285 ⇒ 00:13:53.850 YvetteRuiz: Yeah.
106 00:13:54.662 ⇒ 00:13:57.913 Miguel de Veyra: But yeah, I think that’s the important part.
107 00:13:58.720 ⇒ 00:14:03.949 Miguel de Veyra: if you have any comments, you know, just add a comment, whatever it’s should be okay.
108 00:14:04.638 ⇒ 00:14:14.480 Miguel de Veyra: Cause this one we wanna finish as soon as possible. If you will see. By the way, another person working on here sometimes. Jan Wong. She’s 1 of our
109 00:14:14.630 ⇒ 00:14:20.499 Miguel de Veyra: junior developers that’s also working on the project. But she works on the date because right now it’s 3 Am. My time.
110 00:14:21.250 ⇒ 00:14:27.007 YvetteRuiz: Oh, my goodness, okay. Oh, no, no. 3 A. M. My goodness, Miguel.
111 00:14:28.216 ⇒ 00:14:33.579 Miguel de Veyra: But yeah, I think that’s pretty much it. Do you have any questions.
112 00:14:33.580 ⇒ 00:14:47.259 YvetteRuiz: No. So right now, Miguel. So this sheet right here. This is pretty much everything on the pest control. Right? The pest control. Okay? So the pest control. So that doesn’t include like anything with the lawn or the mechanical, or anything like that, right? Just the pesticide.
113 00:14:47.868 ⇒ 00:14:50.579 Miguel de Veyra: Let me double check. I don’t think so.
114 00:14:50.580 ⇒ 00:14:53.679 YvetteRuiz: Yeah, cause I’m looking at everything. Everything looks like it’s test.
115 00:14:53.979 ⇒ 00:14:57.279 Miguel de Veyra: Mechanical. What is this mechanic? I’m not sure what this is.
116 00:14:57.280 ⇒ 00:15:12.039 YvetteRuiz: Oh, yeah, that is mechanical. But that’s for the inspectors, I’m thinking, more like the the training docs like the sops and everything for the mechanical department, the lawn department. Do we have any of that.
117 00:15:12.793 ⇒ 00:15:17.259 Miguel de Veyra: These are the only ones we have a lama border click to buy.
118 00:15:17.620 ⇒ 00:15:19.420 Miguel de Veyra: I’m not sure if you can see it.
119 00:15:19.420 ⇒ 00:15:25.210 YvetteRuiz: Yeah, no, I can see that. I wonder so. Oh, so I wonder they didn’t share every all the other.
120 00:15:25.620 ⇒ 00:15:27.839 YvetteRuiz: The other departments with you.
121 00:15:28.846 ⇒ 00:15:32.520 Miguel de Veyra: No, no, I think we’re only working on best on this one.
122 00:15:33.400 ⇒ 00:15:34.280 YvetteRuiz: Okay.
123 00:15:34.990 ⇒ 00:15:35.980 Miguel de Veyra: Yeah, cause.
124 00:15:35.980 ⇒ 00:15:36.730 YvetteRuiz: Okay.
125 00:15:36.730 ⇒ 00:15:37.650 Miguel de Veyra: Okay. Yeah.
126 00:15:38.430 ⇒ 00:16:03.820 YvetteRuiz: Understood. Understood. Okay, so what I will start doing this would be good, because then I can start working with the pest leadership and we’ll start going through this and make sure that everything looks correct, and then we’ll start working on giving you some feedback on this on this right here, Miguel, can we? Can we do? Can we do searches on the AI assistant and it would populate. I mean, it’ll give us the answers from these sheets over here.
127 00:16:03.820 ⇒ 00:16:12.180 Miguel de Veyra: Yes, yes. For this sheets. I’ll ping you by via email, probably by end of day tomorrow, at least, probably start of your day tomorrow.
128 00:16:12.180 ⇒ 00:16:12.600 YvetteRuiz: Okay.
129 00:16:12.600 ⇒ 00:16:17.989 Miguel de Veyra: I should be able to put this in there. But it’s not yet polished. I just want to see how you guys interact with it.
130 00:16:18.170 ⇒ 00:16:19.880 YvetteRuiz: Gotcha gotcha. Okay.
131 00:16:20.110 ⇒ 00:16:26.950 Miguel de Veyra: And then I think the other thing I’d like to cause we’re we already are on the process of recording. Basically.
132 00:16:27.800 ⇒ 00:16:29.759 Miguel de Veyra: I don’t know why I logged out.
133 00:16:29.920 ⇒ 00:16:32.269 Miguel de Veyra: I can show you some of the questions that
134 00:16:32.470 ⇒ 00:16:36.350 Miguel de Veyra: the users are asking. I think that would be very interesting.
135 00:16:38.165 ⇒ 00:16:42.309 Miguel de Veyra: Schema tables, conversation logs.
136 00:16:43.400 ⇒ 00:16:45.920 Miguel de Veyra: And then this one preview.
137 00:16:48.340 ⇒ 00:16:53.290 Miguel de Veyra: Yeah, I think some yeah, some people are. I think this is for lawn right? Hydrogen.
138 00:16:53.870 ⇒ 00:16:57.260 Miguel de Veyra: Yeah. So some of them are. But you know the bot is just saying
139 00:16:57.400 ⇒ 00:17:02.000 Miguel de Veyra: I’m sorry, but I don’t have access to that information, because we’re only working on best for now.
140 00:17:03.420 ⇒ 00:17:06.589 Miguel de Veyra: But the rest. They’re answering pretty much.
141 00:17:07.359 ⇒ 00:17:13.700 Miguel de Veyra: I think by end of week we’re gonna be providing you with the dashboard. Basically, of all the conversations.
142 00:17:13.950 ⇒ 00:17:14.579 YvetteRuiz: Okay.
143 00:17:15.050 ⇒ 00:17:18.160 Miguel de Veyra: So, yeah, I think that is pretty much it.
144 00:17:18.930 ⇒ 00:17:31.467 YvetteRuiz: That would be great. Then I will start working on. This is my- my priority this week, because last week I was working on reviews. But yeah, I will start working on this and then start providing any feedback or updates that need to be made.
145 00:17:31.740 ⇒ 00:17:44.950 Miguel de Veyra: Okay, yeah. And then hopefully, I’ll ping you via email tomorrow, just, I’ll just put this everything chopped in in there and then, yeah. So you guys, could, you know, let let us know if it’s accurate. If it’s not so, we could make adjustments.
146 00:17:45.450 ⇒ 00:17:46.940 YvetteRuiz: Okay, I can do that.
147 00:17:47.100 ⇒ 00:17:47.760 Miguel de Veyra: Okay.
148 00:17:48.020 ⇒ 00:17:51.679 Miguel de Veyra: But yeah, I think that’s pretty much it. Do you have any more questions.
149 00:17:52.290 ⇒ 00:18:14.856 YvetteRuiz: No, not at this point. I think I need to start going through all this before I start having more questions. But what I was also gonna do is, and I’ll just email, the group will give you guys the percentage of the return. You know, the calls that we’re taking messages on. And then, of course, the know that was wanting some- some of that data so you guys
150 00:18:15.170 ⇒ 00:18:16.540 Miguel de Veyra: Okay, sure. Thank you.
151 00:18:16.770 ⇒ 00:18:17.500 YvetteRuiz: Yup! Yup!
152 00:18:17.500 ⇒ 00:18:21.149 Miguel de Veyra: Okay, I think that’s pretty much it. Thanks, Yvette. I hope you have a good day ahead. Bye, bye.
153 00:18:21.150 ⇒ 00:18:22.610 YvetteRuiz: You too. Take care!
154 00:18:22.610 ⇒ 00:18:23.439 Miguel de Veyra: Take care! Bye-bye.