Meeting Title: Hyp Access Kickoff Date: 2025-10-01 Meeting participants: Justin Breshears, Robert Tseng, Awaish Kumar
WEBVTT
1 00:00:48.500 ⇒ 00:00:49.490 Justin Breshears: Howdy!
2 00:00:50.440 ⇒ 00:00:51.530 Robert Tseng: Hey, Justin?
3 00:00:52.730 ⇒ 00:00:53.860 Justin Breshears: Lou, loo.
4 00:01:06.250 ⇒ 00:01:08.240 Robert Tseng: Oops, awesome.
5 00:01:12.840 ⇒ 00:01:15.439 Justin Breshears: Look like you’re about to hit the gym in that shirt.
6 00:01:16.890 ⇒ 00:01:21.340 Robert Tseng: Yeah, gotta… I gotta… I don’t know, when I…
7 00:01:22.850 ⇒ 00:01:26.440 Robert Tseng: But if you… if you look like you’re gonna work hard, then you won’t.
8 00:01:26.750 ⇒ 00:01:32.599 Robert Tseng: Look good. Look good, feel good, play good. Yeah, something like that.
9 00:01:34.470 ⇒ 00:01:46.249 Justin Breshears: I get it. The days where I’m like, I gotta lock in and be, like, super productive, like, I’ll put on pants. It’s a weird thing, where it’s like, if I’m wearing shorts, I don’t feel like I’m…
10 00:01:46.700 ⇒ 00:01:49.960 Justin Breshears: locked in at work as much as if I’m wearing pants.
11 00:01:51.930 ⇒ 00:01:52.700 Robert Tseng: Yeah.
12 00:01:53.610 ⇒ 00:01:54.320 Awaish Kumar: Hello?
13 00:01:54.500 ⇒ 00:01:55.010 Robert Tseng: Anyways.
14 00:01:55.270 ⇒ 00:01:55.870 Justin Breshears: List.
15 00:01:56.430 ⇒ 00:01:57.610 Awaish Kumar: Hi, how you doing?
16 00:01:58.850 ⇒ 00:02:00.049 Robert Tseng: Doing okay.
17 00:02:00.770 ⇒ 00:02:01.700 Justin Breshears: Doing good.
18 00:02:08.110 ⇒ 00:02:09.020 Justin Breshears: Nice.
19 00:02:09.020 ⇒ 00:02:10.660 Awaish Kumar: Is that a t-shirt, or…
20 00:02:12.030 ⇒ 00:02:15.649 Robert Tseng: Yep, it’s just, like a tank top. I’m just…
21 00:02:15.790 ⇒ 00:02:19.480 Robert Tseng: Because I’m not really talking to clients today, I’m just…
22 00:02:19.680 ⇒ 00:02:22.630 Robert Tseng: Talking to internal people and doing…
23 00:02:22.770 ⇒ 00:02:28.539 Robert Tseng: doing client work, so I’m just trying to just put on something More comfortable on it.
24 00:02:29.260 ⇒ 00:02:33.309 Awaish Kumar: I expect to be sitting here for a long time just doing stuff, so…
25 00:02:34.610 ⇒ 00:02:37.040 Justin Breshears: Tons out. Tons out, guns out.
26 00:02:40.520 ⇒ 00:02:42.000 Awaish Kumar: Okay…
27 00:02:46.280 ⇒ 00:02:46.720 Robert Tseng: purpose.
28 00:02:46.720 ⇒ 00:02:48.459 Justin Breshears: We waiting on a new time.
29 00:02:48.960 ⇒ 00:02:54.740 Robert Tseng: I don’t know if we stop will join, which is fine, I think we can get started. Yeah.
30 00:02:56.120 ⇒ 00:02:58.560 Awaish Kumar: Is there any channel for this client?
31 00:02:59.230 ⇒ 00:03:03.899 Robert Tseng: There is, we just… I just, I had a Ricoh grade one yesterday, so…
32 00:03:05.820 ⇒ 00:03:08.250 Justin Breshears: Make sure you’re in NOH. Yep, you are.
33 00:03:10.680 ⇒ 00:03:14.390 Awaish Kumar: Well, I mean, we… Excellent.
34 00:03:16.890 ⇒ 00:03:20.010 Awaish Kumar: Okay, there’s external, but I’m not in general, maybe I…
35 00:03:20.930 ⇒ 00:03:24.970 Robert Tseng: There is no external, not yet. I don’t think they are on Slack, yeah.
36 00:03:24.970 ⇒ 00:03:27.210 Awaish Kumar: Not external, we have this opportunity
37 00:03:27.390 ⇒ 00:03:33.610 Awaish Kumar: I just wanted to… I was asking because I just wanted to… Read if there’s any contents.
38 00:03:34.230 ⇒ 00:03:34.920 Robert Tseng: Yeah.
39 00:03:35.060 ⇒ 00:03:38.939 Robert Tseng: Okay, I’ll share my screen.
40 00:03:39.950 ⇒ 00:03:46.459 Robert Tseng: Yeah, this may not take the full hour. I think I just want to have this on recording so that we can go back and reference it, just so you guys can have
41 00:03:46.700 ⇒ 00:03:59.639 Robert Tseng: I don’t know if this is… I think I added Sam to this caller as well, or I’m not exactly sure who the right people are. I think I just added all the leads, just to kind of decide. I think away she will probably be involved on this one. It’s probably similar to Remo.
42 00:04:00.380 ⇒ 00:04:18.950 Robert Tseng: Where it’s a lot of, like, kind of design up front, and then less engineering until probably, like, another two months. So, yeah, I think, obviously, thank you for kind of getting on this email thread and kind of responding. So I don’t know if you guys had a chance to look through the folders here yet, but I think this is probably a good starting point.
43 00:04:19.149 ⇒ 00:04:21.759 Robert Tseng: I mean, that’s just, like, the…
44 00:04:22.310 ⇒ 00:04:23.150 Awaish Kumar: Wonder, okay.
45 00:04:23.810 ⇒ 00:04:35.820 Robert Tseng: Contracts, they have this thing called data flows. I actually haven’t looked at this one yet, so I’m gonna open these. Oh, right. Actually, she did walk me through these. Okay, so I’ll probably spend some time talking about that.
46 00:04:36.270 ⇒ 00:04:47.679 Robert Tseng: And then… Sops… And, yeah, we’ll just focus on intake as an example.
47 00:04:49.690 ⇒ 00:04:50.600 Robert Tseng: So…
48 00:04:57.150 ⇒ 00:04:58.160 Awaish Kumar: So…
49 00:04:58.730 ⇒ 00:05:08.719 Robert Tseng: Okay, so, yeah, there’s a Notions doc that I already started. This is just kind of, like, the strategy engagement, kind of tentatively, like, what I had walk… walk her through.
50 00:05:09.060 ⇒ 00:05:16.390 Robert Tseng: And so, there’s kind of a few phases to this. So, at first, we’re just doing pretty low hours, just doing some…
51 00:05:18.400 ⇒ 00:05:30.599 Robert Tseng: kind of just figuring out what the roadmap is, getting a sense of all their different systems, and then kind of building out a roadmap probably a month or two months in, so that we… probably by the end of this month, I want to put something in front of them.
52 00:05:30.650 ⇒ 00:05:44.040 Robert Tseng: that has… it’s just, like, a clear… a clear roadmap for, like, what we’re going to get… get to. I think, like, tentatively, what we had discussed was, like, in Q4, we would build a sandbox with their existing
53 00:05:44.090 ⇒ 00:05:55.260 Robert Tseng: you know, with some of their existing tools, I would be able to push synthetic data through it, and then be able to just show that that is working. So, kind of similar to work that we had done with,
54 00:05:56.330 ⇒ 00:06:02.170 Robert Tseng: I mean, it’s similar to the idea with Remo, but also, we had done it with another client before.
55 00:06:02.300 ⇒ 00:06:04.679 Robert Tseng: I don’t remember their name,
56 00:06:05.360 ⇒ 00:06:08.639 Robert Tseng: they were in Azure, we were doing mostly
57 00:06:09.030 ⇒ 00:06:13.829 Robert Tseng: I don’t know if the ways you were involved with that client, either.
58 00:06:14.970 ⇒ 00:06:25.560 Robert Tseng: Yeah, it’s slipping my mind. If Tom was here, you’d probably remember it. It’s… it was just this dude named Matthew Lazarus, whatever, forgot what his… what his firm was called, but we did something like that for them with HR systems.
59 00:06:25.940 ⇒ 00:06:30.160 Robert Tseng: So… Yeah, I mean… the…
60 00:06:30.160 ⇒ 00:06:31.460 Awaish Kumar: Is that better mode?
61 00:06:32.190 ⇒ 00:06:42.250 Robert Tseng: Yeah, Mattermore, that’s what it was, yeah. So yeah, kind of similar… I mean, Mattermore was a bit easier, because it’s just a single ERP that we went and we built out some reporting for. I think we used Real for it.
62 00:06:42.420 ⇒ 00:07:00.219 Robert Tseng: But, like, I think this is more complicated, because Mattermore is literally just this piece, and there’s, like, a lot of different pieces to… to kind of, to these systems. So, I kind of just, like, kind of give a high level through this. They’ve already… they kind of mapped it out at my request, like, kind of what we’re working with here.
63 00:07:00.620 ⇒ 00:07:09.680 Robert Tseng: So you can also get more context to hear directly from the client, from the Zoom call that I kind of linked into the channel. But basically,
64 00:07:10.840 ⇒ 00:07:13.869 Robert Tseng: Of these different,
65 00:07:15.450 ⇒ 00:07:24.120 Robert Tseng: well, let’s just call them modules for now, but we can… I don’t know what the precise terminology is, but, for these different modules, we’re mapping out, kind of like.
66 00:07:24.850 ⇒ 00:07:31.720 Robert Tseng: what data are we actually capturing here? How does it need to be moved around to a different module? And then, like.
67 00:07:32.160 ⇒ 00:07:39.970 Robert Tseng: yeah, we’re… we need to provide some… some guidance on, like, what, what, like, how to design, how to design the system. So…
68 00:07:40.080 ⇒ 00:07:41.670 Robert Tseng: I think…
69 00:07:43.010 ⇒ 00:08:01.250 Robert Tseng: From, like, a patient perspective, like, yeah, this is all diagnostic testing data. So, this is, like, you go to a health clinic, and they’re getting your vitals. So, there’s some device there, whatever, like, they’re working with something called Impilo. Impilo is, like, a…
70 00:08:01.290 ⇒ 00:08:05.979 Robert Tseng: It’s basically like a data broker for, like, these vitals, and so…
71 00:08:06.850 ⇒ 00:08:15.719 Robert Tseng: There’s… you know, by the time it comes to us, it will already be digitized, so we’re not going to be doing any sort of, like, hardware integrations or whatever, we’re just gonna assume that that’s already kind of done.
72 00:08:17.140 ⇒ 00:08:22.330 Robert Tseng: But yeah, so that’s, like, one piece of it. There’s, like, we’re streaming in diagnostic data.
73 00:08:23.490 ⇒ 00:08:31.800 Robert Tseng: For all of this testing stuff. And then, this is the core system that I think we would probably start with, which is Healthy. So Healthy, you should look into it, read some of the docs.
74 00:08:31.820 ⇒ 00:08:48.639 Robert Tseng: The spelling is right here. It’s basically like a… it’s like a digitally native EMR system, and so it handles everything from patient scheduling, to, like, pretty much everything, like, patient admin. So all the different, kind of, like,
75 00:08:49.290 ⇒ 00:08:55.260 Robert Tseng: functions are kind of there. And so, I think for us, We… we need to…
76 00:08:55.440 ⇒ 00:09:13.550 Robert Tseng: just develop a point of view on, like, how do we prioritize, like, what flows to focus on? I think, as we’ve seen with other clients, I mean, I can go in and do this prioritization exercise, but the… usually the top priority is intake, because that’s just, like,
77 00:09:13.710 ⇒ 00:09:26.499 Robert Tseng: that’s the easiest thing to go after, and, you know, if we’re going to be testing synthetic data, we just want to make sure that we’re… that that’s working properly. So, so I think we’ll break it out into intake, and then we’ll do something that’s, like.
78 00:09:28.340 ⇒ 00:09:46.059 Robert Tseng: like, before the appointment, during the appointment, and after the appointment. Like, that’s kind of, like, how I want to map out the patient journey there. And then all, I think all of these different kind of pieces, like, fall into those buckets. So, we’ll focus on the pre-appointment phase. The difference between this and Eden is that we’re not focused on marketing data, which…
79 00:09:46.060 ⇒ 00:10:02.080 Robert Tseng: you know, for what it’s worth, I think that’s the key difference here. We’re not doing attribution, UTMs, like, nothing like that, because, you know, we’re not doing any… this is more operational in that, yeah, we’re just focusing, like, on, kind of, patient data that’s coming in.
80 00:10:03.770 ⇒ 00:10:06.740 Robert Tseng: Then afterwards, they have this… okay, yeah, go ahead.
81 00:10:08.070 ⇒ 00:10:13.810 Awaish Kumar: Yeah, my question is, how, like, are we… doing…
82 00:10:13.980 ⇒ 00:10:17.879 Awaish Kumar: Kind of analytics reporting for them, or it’s just…
83 00:10:18.150 ⇒ 00:10:26.590 Awaish Kumar: helping them, on the… on… on, like, their EMR platform, like, how it is built? Is that…
84 00:10:26.710 ⇒ 00:10:30.280 Awaish Kumar: Good, scalable… like, we want to…
85 00:10:30.540 ⇒ 00:10:40.990 Awaish Kumar: see their current structure of their system, and like… like Remo, as we are, providing them with Git architecture, and…
86 00:10:41.430 ⇒ 00:10:54.970 Awaish Kumar: software architecture that, okay, the operational system is working as expected, is easy to scale, things, like, reliable, but… or, like, we are basically building them not for them.
87 00:10:54.970 ⇒ 00:11:01.969 Awaish Kumar: like, we get the data from this EMR platform, LD, and then build the Mars, and build the…
88 00:11:02.110 ⇒ 00:11:04.380 Awaish Kumar: some kind of reports for them.
89 00:11:04.380 ⇒ 00:11:05.340 Robert Tseng: So…
90 00:11:05.550 ⇒ 00:11:15.579 Robert Tseng: Yeah, let’s talk about that a bit more. So, it’s not going to be as hands-on as remote, because they’re not building the system. They’re just, you know, these are just all the features from Healthy that they’re, like, either turning on or turning off.
91 00:11:15.580 ⇒ 00:11:25.909 Robert Tseng: But they do need us to weigh in on, like, is this going to work? Is this actually going to work the way that we think it is? So, like, I still think that there will be some discovery for us to, like, actually
92 00:11:26.410 ⇒ 00:11:32.010 Robert Tseng: You know, working with, with, with, with their team, making sure that, you know,
93 00:11:32.780 ⇒ 00:11:44.200 Robert Tseng: like, the system is working as intended, so there… I think that’s… that’s still part… that’s still part of, like, kind of the guidance that we’ll provide there. And that’s not really, like, data engineering, right? That’s just, like.
94 00:11:44.410 ⇒ 00:11:55.310 Robert Tseng: you know, they sent us a bunch of SOPs, like, this is, like, how they think patient intake should work, but, like, is that how the system will actually work? So we’re kind of basically gonna have to, like.
95 00:11:55.470 ⇒ 00:12:01.879 Robert Tseng: help guide them as they’re testing out whether this SLP will actually hold up in the healthy system.
96 00:12:02.200 ⇒ 00:12:19.940 Robert Tseng: We’ll draw some clearer boundaries on, like, are we actually the ones setting up the… setting up healthy? I’m gonna say no to that, but, like, once they set it up, and they need someone to QA, and, like, making sure, like, you know, from an architecture perspective, like, the systems actually make sense, like, I think that’s maybe kind of the perspective that we’re taking more of.
97 00:12:20.230 ⇒ 00:12:24.929 Robert Tseng: And then, as far as reporting, I think that’ll go into the next phase. So…
98 00:12:25.160 ⇒ 00:12:33.589 Robert Tseng: We will do… we’re not going to do any native healthy reporting, because just for HIPAA compliance reasons or whatever, I do think that they… they want healthy data.
99 00:12:33.590 ⇒ 00:12:48.720 Robert Tseng: I mean, it’s a pretty… has pretty robust API documentation, so we need to be able to tell them, like, okay, these are all the different marks that we need to kind of create out of Healthy, and we need to pull it into, Azure, probably, is the data warehouse that we’re going to use with them, because they’re healthcare.
100 00:12:48.940 ⇒ 00:13:04.250 Robert Tseng: So that’s where the data engineering piece starts to come in. So, once we understand how, you know, Healthy is all set up, and, like, we know what data… we’re basically telling them what data we’re going to capture out of Healthy, then we’re going to set up the Healthy to Azure, kind of, initial set.
101 00:13:04.840 ⇒ 00:13:06.260 Awaish Kumar: Okay, so…
102 00:13:06.800 ⇒ 00:13:14.250 Awaish Kumar: With a healthy system, we are just going to test out that all the features are there as they expect, and they’re working as they expect.
103 00:13:14.500 ⇒ 00:13:20.309 Awaish Kumar: That’s the one piece, and second piece is building the model… mods and stuff like that.
104 00:13:20.790 ⇒ 00:13:21.380 Robert Tseng: Correct.
105 00:13:21.380 ⇒ 00:13:28.659 Awaish Kumar: I just… clarif… clarification question is that we are not guiding them in building
106 00:13:29.380 ⇒ 00:13:34.320 Awaish Kumar: Healthy, like, some backend database architecture diagrams.
107 00:13:34.930 ⇒ 00:13:43.749 Robert Tseng: No. I mean, I think that, yeah. Well, so, I think this is where… I think this is a risk that we have to kind of talk through. Yeah, like, you know.
108 00:13:44.970 ⇒ 00:14:01.580 Robert Tseng: contrary to Remote, where we literally have surf, like, telling the Remo team, like, this is how it should be done. With Healthy, it’ll be… we’re not gonna be able to do that, because this is… this is their system. So, I do worry that, like, Healthy is not gonna work the way that they intend, and
109 00:14:01.930 ⇒ 00:14:10.049 Robert Tseng: as with most of these implementations, I don’t expect them to be able to, like, do most, like, I don’t know, there will probably, let’s just say.
110 00:14:10.250 ⇒ 00:14:28.590 Robert Tseng: 20%, like, 20… 40… like, 20 to 40% of, like, what they think they can do and healthy will not… they will not be able to do. So we’re gonna basically have to tell them, this is not possible, this is possible. If we really need something, we may need a custom solution, and kind of, like, kind of work into it like that.
111 00:14:28.590 ⇒ 00:14:43.169 Robert Tseng: Right? For, like, Eden on the BASC system for specifically, you know, early on when we came in, it was like, okay, we could look at intake, we had intake data there, but we weren’t capturing answers, right? So that was, like, a weird thing in the BASC system, where
112 00:14:43.600 ⇒ 00:15:01.460 Robert Tseng: it didn’t work the way that they expected to. So, I’m assuming that Healthy will be better than VASC, because that seems, like, very basic, that they can’t get answers out of intakes, but I’m sure we’re going to discover, like, what limitations in the data that Healthy is actually going to be able to capture.
113 00:15:02.110 ⇒ 00:15:11.439 Awaish Kumar: Yeah, understood. We are just going to get into the system like we did for Basque, and figure out what works, and what is the limitation… what are the limitations of that platform?
114 00:15:13.170 ⇒ 00:15:14.070 Robert Tseng: Yeah.
115 00:15:14.070 ⇒ 00:15:18.110 Justin Breshears: Are they set on healthy, or are they evaluating it against, like, another potential.
116 00:15:18.110 ⇒ 00:15:24.100 Robert Tseng: They’re… they’re somewhat unhealthy. It’s crazy. They already signed a two-year contract with them, so, yeah.
117 00:15:24.270 ⇒ 00:15:29.460 Justin Breshears: That’s crazy that they signed a two-year contract and don’t fully know if it’s going to work the way that they want it.
118 00:15:29.900 ⇒ 00:15:33.610 Robert Tseng: Two-year contract, no patients, clinic is not even up and running yet.
119 00:15:33.610 ⇒ 00:15:38.669 Justin Breshears: That was my next question, is this their first clinic that they’re doing?
120 00:15:38.670 ⇒ 00:15:45.269 Robert Tseng: Yeah, first clinic. Wow. They have, like, a $25 million grant from the U.S. government. That’s kind of how they were able to fund this so far, so…
121 00:15:45.270 ⇒ 00:15:45.640 Justin Breshears: Wow.
122 00:15:45.640 ⇒ 00:16:05.109 Robert Tseng: Yeah, you know, this is… this is just, like, a very different type of client. You know, it’s not a tech client. They’re, like, literally building a clinic, and it’s like, there’s so much work up front that requires funding that they, like, get the budget for it, and they’re just spending money, which is why they’re, you know, paying us $2.50 an hour to, I don’t know, figure things out, so that’s really…
123 00:16:05.110 ⇒ 00:16:06.100 Justin Breshears: Wow. Yeah.
124 00:16:06.670 ⇒ 00:16:07.560 Robert Tseng: Yeah.
125 00:16:08.220 ⇒ 00:16:11.439 Justin Breshears: A little bit of willy-nilly spending for a non-profit.
126 00:16:12.900 ⇒ 00:16:24.729 Robert Tseng: Yeah, exactly. So, that’s that, and then… so I think the next piece, that’s… that’ll probably be, like, first priority, just to really kind of establish, like, kind of helping them make decisions around healthy.
127 00:16:24.730 ⇒ 00:16:36.620 Robert Tseng: The next piece is this, what they’re calling doc space. I think this is clearly, like, they don’t really know what they’re talking about here. What I understood was this is basically, like, a CRM system.
128 00:16:36.620 ⇒ 00:16:48.149 Robert Tseng: they haven’t picked the vendor here yet, which is where we will need to help them select that. I think they’re evaluating a few options. Something called Omega Systems, like, I don’t know, there’s, like, and there’s a couple other ones.
129 00:16:48.150 ⇒ 00:17:00.750 Robert Tseng: So, I think they will probably introduce us to the different vendors that they’re talking through, but if you look through it, this is just like an HR system, right? Or like a… like a CRM… sorry, I call it a CRM system, but it’s more like
130 00:17:00.850 ⇒ 00:17:11.459 Robert Tseng: I don’t know, like an ERP, like a, like a, like a Oracle, or, like, Salesforce, or whatever, you know, you got your, your, your, your internal employee, like.
131 00:17:11.609 ⇒ 00:17:17.660 Robert Tseng: modules in there so that, like, people can, you know, T.
132 00:17:17.839 ⇒ 00:17:25.820 Robert Tseng: take time off, like, handle HR stuff, but then you have your finance as well, so that you have, like, some of your accounting records visible.
133 00:17:25.819 ⇒ 00:17:38.829 Robert Tseng: And so, yeah, like, I think this is… this is still, like, not ready… like, it’s not very clear exactly… like, this is what they want the system to entail, and so they’re gonna have to go and buy, like, a big ERP like that, that will be able to integrate all of it.
134 00:17:39.490 ⇒ 00:17:41.600 Robert Tseng: So, I think that’s probably…
135 00:17:41.860 ⇒ 00:17:48.110 Robert Tseng: like, next afterwards. But I will call out that this is a separate system from the EMR. I think,
136 00:17:48.360 ⇒ 00:17:50.409 Robert Tseng: We… at least…
137 00:17:50.830 ⇒ 00:18:03.860 Robert Tseng: In healthcare organizations, like, they need to be separate, because you can’t have patient data, like, in your ERP. Like, it has to be, like, deduped, or, sorry, anonymized at that point.
138 00:18:04.290 ⇒ 00:18:20.170 Robert Tseng: So, like, you can… you can imagine that this data stays only within the hospital or the clinic, and then, like, this is, like, just whatever, like, your classic ERP system, where we can’t pull in patient records, but everything has to be… everything HIPAA has to be scripted out by then.
139 00:18:20.880 ⇒ 00:18:28.030 Robert Tseng: So, it’s kind of like they’re gonna be standing up both of these systems. They’re gonna have the EHR, and they’re gonna also have the ERP.
140 00:18:29.180 ⇒ 00:18:32.130 Robert Tseng: Yeah, any kind of questions on… on that?
141 00:18:32.880 ⇒ 00:18:37.910 Awaish Kumar: But, like, this… dock space, like, this is more like…
142 00:18:38.180 ⇒ 00:18:43.269 Awaish Kumar: Maintaining the internal cost and the employee
143 00:18:43.980 ⇒ 00:18:48.280 Awaish Kumar: Like, finance related to employees, like, salaries and things like that, or…
144 00:18:48.480 ⇒ 00:19:02.829 Robert Tseng: Yeah. I mean, in terms of, like, Brainforge systems and how we do it, we don’t… we don’t use an ERP. Like, we have, like, what, Gusto for, like, HR stuff, that’s how you get paid, right? And then we have, like, operating for, like, time tracking.
145 00:19:02.830 ⇒ 00:19:15.090 Robert Tseng: you know, like, we have, like, a different tool for each of these different things, like, but they will probably just pick one big provider that will be able to do all of it for them. So, it’s probably gonna be something like an Oracle Salesforce.
146 00:19:15.090 ⇒ 00:19:17.180 Awaish Kumar: Rippling, like, rippling is also.
147 00:19:18.110 ⇒ 00:19:20.099 Justin Breshears: Rippling or Workday or something like that, yeah.
148 00:19:20.100 ⇒ 00:19:31.270 Robert Tseng: Yeah, they’re not gonna choose those, because those companies will not sign BAAs, and healthcare companies don’t use them, so that’s why they’re evaluating something called Omega, I don’t even know what it is, but, yeah, I think we’ll…
149 00:19:31.530 ⇒ 00:19:32.320 Robert Tseng: Yeah, whoa.
150 00:19:33.160 ⇒ 00:19:34.860 Robert Tseng: We’re not, we’re not sure exactly.
151 00:19:35.000 ⇒ 00:19:38.280 Justin Breshears: What are they asking us to do in that… ERP.
152 00:19:38.280 ⇒ 00:19:47.560 Robert Tseng: Well, yeah, so they’re gonna make the choice, but, like, we can influence the decision on what vendor they go with, so I think they want our opinion on that.
153 00:19:47.560 ⇒ 00:19:50.299 Justin Breshears: So this is a vendor comparison and recommendation.
154 00:19:50.300 ⇒ 00:19:51.300 Awaish Kumar: Yeah.
155 00:19:51.300 ⇒ 00:19:51.680 Justin Breshears: Crap.
156 00:19:51.680 ⇒ 00:20:10.330 Robert Tseng: But then also, this part, what they’re calling QAPI records, like, what I’ve understood about it is basically, in order to stay compliant as a health clinic, you need to run, like, an audit once a month or once a quarter. I think it’s… you can think of it like a… I don’t know, because I came from a logistics background.
157 00:20:10.350 ⇒ 00:20:23.459 Robert Tseng: When I was building out, like, warehouse WMS systems, we had to build out, like, some reporting that would basically randomly select orders, and then you can just, like, look at the audit trails and make sure that, like.
158 00:20:23.460 ⇒ 00:20:43.850 Robert Tseng: the scans were actually accurate, like, we called it a cycle count. We would do it on a weekly basis, just to make sure that all inventory was accounted for. When we’re scanning, kind of, like, things from, like, point A to point B and C, like, everything is actually… it’s not, like, falsified information or whatever. So they basically need, like, a patient paper trail, like, a sample patient paper trail.
159 00:20:43.850 ⇒ 00:20:49.719 Robert Tseng: thing that, like, gets rolled up into a report that they can audit on a monthly basis.
160 00:20:49.720 ⇒ 00:21:03.010 Robert Tseng: I think traditionally, this is just, like, spreadsheets, but, like, I think this is where our BI expertise will come in, where we will… we will kind of come up with the reporting framework for how they should be doing this, monthly or quarterly reporting.
161 00:21:04.130 ⇒ 00:21:04.710 Justin Breshears: Okay.
162 00:21:04.900 ⇒ 00:21:05.490 Robert Tseng: Yeah.
163 00:21:06.260 ⇒ 00:21:22.509 Robert Tseng: And I’m… I’m pretty sure this will not… this will not be a native capability of their system. Like, this will have to be something that we build that’s integrated with the EMR, and I guess also with this ERP, and so that’s… that’s… that’ll probably be the… the challenge there.
164 00:21:24.630 ⇒ 00:21:40.020 Robert Tseng: Okay. Other things… oh, I guess they do have Gusto here. They have Gusto, like, Zoom calls, like, they have all these other stuff that they’re gonna be obviously capturing. So, yeah, we’re also gonna be just throwing this data into the… into our… into the data lake as well, so…
165 00:21:40.840 ⇒ 00:21:57.269 Robert Tseng: I mean, I don’t know, I think that’s why I had Sam on this call, because whatever we’re doing internally with Rainforest, and, like, how we kind of capture email, Zoom, and all that stuff, like, I don’t know, probably… to me, this is, like, not really structured data, it’s just, like, logging all of this stuff in a secure place, so, like.
166 00:21:57.360 ⇒ 00:22:01.010 Robert Tseng: I don’t really know how much data modeling work is actually necessary here.
167 00:22:01.590 ⇒ 00:22:06.570 Awaish Kumar: Like, does that even mean how staff-to-staff communication will happen, or…
168 00:22:06.780 ⇒ 00:22:12.180 Awaish Kumar: They’re asking for… Asking us, like, how staff will communicate, or is that…
169 00:22:12.590 ⇒ 00:22:26.420 Robert Tseng: No, no, so this is… this is just, like, every staff will have a Zoom phone, and so, like, all of their… all of their patient calls will be recorded and everything, so, like, all of that stuff has… they just want to… I think it’s all transcript data, pretty much, that they’re gonna just…
170 00:22:26.560 ⇒ 00:22:28.549 Robert Tseng: want to keep. So…
171 00:22:29.020 ⇒ 00:22:33.060 Justin Breshears: We’re setting up a way to log in and house all of that for them.
172 00:22:33.060 ⇒ 00:22:38.270 Awaish Kumar: Yeah, like, Zoom, basically… For the Zoom, we… we have…
173 00:22:38.620 ⇒ 00:22:43.270 Awaish Kumar: in Zoom Cloud, and then we move them to S3, and then, basically, we have the data there.
174 00:22:43.490 ⇒ 00:22:47.830 Awaish Kumar: Yeah, so I assume it’s just, like, a S3 bucket or something that’ll just, you know, we just…
175 00:22:48.060 ⇒ 00:22:54.640 Robert Tseng: kind of dump most of this data into. This is… this is not data that will be pushed around very much for reporting, so it just needs to sit there.
176 00:22:56.100 ⇒ 00:23:03.399 Robert Tseng: Yeah, so I think that kind of covers, like, four of these. Physical security, that has nothing to do with us. That’s really just, like.
177 00:23:03.660 ⇒ 00:23:05.340 Robert Tseng: Well, they have, like.
178 00:23:05.540 ⇒ 00:23:08.000 Awaish Kumar: Because this is a physical, like, clinic.
179 00:23:08.000 ⇒ 00:23:16.750 Robert Tseng: that they’re setting up, like, they have to have, like, certain security things in place, and I don’t know how much… I’ve never touched that kind of data before, so…
180 00:23:17.180 ⇒ 00:23:23.389 Robert Tseng: I don’t think we’ll even know what it is until, like, next year, so, like, I’m not really gonna talk about it, for now.
181 00:23:24.310 ⇒ 00:23:34.730 Robert Tseng: Okay, so that’s pretty much the overview of, like, how I think this system will work. So, I think, like, on this group, it’s kind of, like, figuring out
182 00:23:34.870 ⇒ 00:23:42.339 Robert Tseng: Well, yeah, so, like, how do we actually, like, build out a roadmap for this, and start to, like.
183 00:23:43.740 ⇒ 00:23:45.409 Robert Tseng: nudge them towards…
184 00:23:45.520 ⇒ 00:23:52.449 Robert Tseng: like, these priorities. I think, like, the healthy work is the most clear one to go after, and that’s probably where I see us, kind of.
185 00:23:52.890 ⇒ 00:23:59.629 Robert Tseng: spending more of our time, like, initially. But also noting that they’re gonna pull us into vendor… vendor discussions, so…
186 00:23:59.630 ⇒ 00:24:04.960 Awaish Kumar: But what… like, will that deliverable be very… I don’t know…
187 00:24:05.260 ⇒ 00:24:10.539 Awaish Kumar: like, if I… if we just evaluate using the SOPs that, okay, we are able to do that.
188 00:24:10.770 ⇒ 00:24:14.399 Awaish Kumar: Using Healthy, and we are not able to do that, using Healthy.
189 00:24:14.760 ⇒ 00:24:18.360 Awaish Kumar: Is that, like, reasonable kind of deliverable?
190 00:24:18.360 ⇒ 00:24:22.639 Robert Tseng: Yeah, I think that’s… that’s definitely part of the work that we, you know, I think…
191 00:24:22.860 ⇒ 00:24:30.670 Robert Tseng: When we meet with them tomorrow, when you guys meet with them tomorrow, like, we just want to give them some next steps on, like, okay, this is how we…
192 00:24:30.790 ⇒ 00:24:38.169 Robert Tseng: This is how we thought about the problem, these are our priorities. If we were to go with the healthy stuff, we… if we were to go after the healthy project first.
193 00:24:38.180 ⇒ 00:24:51.130 Robert Tseng: you’ve given us these SOPs, we can basically, go through them, and then be able to, like, you know, after looking at the Healthy API documentation, let you know what we can and can’t get out of healthy work.
194 00:24:51.130 ⇒ 00:25:02.450 Robert Tseng: You know, that’s only one part of the picture. They need to also give us access to Healthy, and so… and if they’ve already done any setup in there, like, you know, they should… they should walk us through that. But, like, that’s… that’s the… that’s kind of how…
195 00:25:02.660 ⇒ 00:25:12.609 Robert Tseng: I want… I want us to drive the conversation. We don’t need to put out, like, a 3-month roadmap for them tomorrow. We just need to tell them a next step, especially since they’re calibrating week to week, like.
196 00:25:12.610 ⇒ 00:25:24.630 Robert Tseng: I think just letting them know, like, you know, what we think the next step is, then they can… then they’ll tell us, like, go ahead, do it, spend the 10 hours to do it, or whatever, and we can go and do that. So,
197 00:25:25.060 ⇒ 00:25:30.050 Robert Tseng: Yeah, but yeah, I think they have given us 3 SOPs, I think these would be the ones for us to look through first.
198 00:25:30.650 ⇒ 00:25:38.550 Robert Tseng: And then, just, like, Try to see, like, okay, well, is Healthy really gonna be able to handle this?
199 00:25:38.780 ⇒ 00:25:39.510 Robert Tseng: Yeah.
200 00:25:39.880 ⇒ 00:25:52.599 Justin Breshears: Yeah, can we go into that call with an estimate on the time that we’ll spend doing that healthy thing, so we can tell them, like, hey, this is what we think, like, we’ll start with, and it’ll take, like you said, 10 hours? Or is that… was that an actual estimate?
201 00:25:53.030 ⇒ 00:25:56.319 Robert Tseng: Yeah, well, I think I would just… I would just need 10 hours.
202 00:25:56.320 ⇒ 00:25:57.420 Justin Breshears: Right, 10 hours, okay.
203 00:25:57.420 ⇒ 00:25:58.020 Robert Tseng: Yeah.
204 00:26:00.510 ⇒ 00:26:06.460 Robert Tseng: So… Anything else on this?
205 00:26:10.370 ⇒ 00:26:14.199 Robert Tseng: I think this is less for us, this is more for their team.
206 00:26:17.670 ⇒ 00:26:28.130 Robert Tseng: I don’t know if you guys have seen, like, a RACI chart before, or, like, assigning roles and responsibilities. They’re just basically trying to, like, map out for their different team, like, who’s responsible for what kind of thing.
207 00:26:28.560 ⇒ 00:26:31.160 Robert Tseng: So I don’t think this is as relevant to us, because we’re kind of
208 00:26:31.320 ⇒ 00:26:35.279 Robert Tseng: We’re gonna have to, like, More or less touch everything here.
209 00:26:35.650 ⇒ 00:26:38.269 Robert Tseng: So I don’t think there’s anything to say there.
210 00:26:40.160 ⇒ 00:26:53.439 Robert Tseng: But yeah, so I think maybe, just to kind of, in preparation for tomorrow’s call, yeah, like, getting the estimate on, like, kind of the next steps, but then also, if we had, like, if we could flash the architecture diagram, show them, like, okay, well, so…
211 00:26:54.760 ⇒ 00:26:57.910 Robert Tseng: This is… Kind of…
212 00:27:00.650 ⇒ 00:27:14.350 Robert Tseng: how we’ll handle healthy data, like, the connection… just being able to, like, talk about, like, how does… how do we see breaking down healthy into, you know, data morphs that are gonna end up being in Azure, for the docs-based stuff, like.
213 00:27:14.670 ⇒ 00:27:26.030 Robert Tseng: and then maybe I can… I can probably weigh in more on this, like, this is how we’re going to help you, like, decide on what vendor to use. Then for all this other data, like, you know, we just kind of tell them, like, oh yeah, like, this is…
214 00:27:26.970 ⇒ 00:27:29.870 Robert Tseng: We’ll just kind of pretty much pull this into…
215 00:27:30.540 ⇒ 00:27:37.120 Robert Tseng: S3 buckets or whatever. Just, like, I don’t want to get too much into technical detail with them, obviously, because they’re not technical people.
216 00:27:37.460 ⇒ 00:27:40.109 Robert Tseng: but we just need to… I just want to be able to…
217 00:27:41.140 ⇒ 00:27:46.029 Robert Tseng: At least tell them tomorrow that, like, yeah, we kind of, like, went through this and, like.
218 00:27:46.190 ⇒ 00:27:52.030 Robert Tseng: have an idea of, like, where we’re going… like, how we’re going to design… design the system, so…
219 00:27:52.790 ⇒ 00:27:57.029 Robert Tseng: Yeah, that’s pretty much, I think, what we should have ready for tomorrow.
220 00:27:59.120 ⇒ 00:28:04.860 Awaish Kumar: Okay, but, like, for SOPs, we… we don’t… won’t be able to show anything, like, we can just…
221 00:28:06.380 ⇒ 00:28:13.170 Awaish Kumar: Tell them, like, For, like, for this work, we can just give them some estimate, like.
222 00:28:13.360 ⇒ 00:28:19.830 Awaish Kumar: to evaluate these SOPs with the healthy system, we… what we can do, I, like, I can…
223 00:28:20.560 ⇒ 00:28:23.769 Awaish Kumar: Spent some time on figuring that out, and
224 00:28:23.900 ⇒ 00:28:27.219 Awaish Kumar: But that won’t be any kind of diagram for that, like…
225 00:28:28.280 ⇒ 00:28:28.990 Robert Tseng: Yeah, yeah.
226 00:28:28.990 ⇒ 00:28:34.509 Awaish Kumar: That will be, basically, that can be built into some kind of architecture, Agra.
227 00:28:34.920 ⇒ 00:28:35.530 Robert Tseng: Yeah.
228 00:28:36.440 ⇒ 00:28:42.539 Robert Tseng: Yeah, no, I mean, I think that, I think that’s that. So, yeah, I mean, I think, it’s less about coming with, like.
229 00:28:43.210 ⇒ 00:28:52.029 Robert Tseng: engineering deliverables with them every time, like, at this point. We just need to, like, have enough to continue to push the conversation forward,
230 00:28:52.310 ⇒ 00:29:08.260 Robert Tseng: And then also, like, let… like, get the approval to go and do some of this work, right? Where… I don’t want you, like, poring over the documentation before we… they’ve agreed to, like, let us… let us do the 10 hours or whatever. So, whatever we need to do to just, like.
231 00:29:08.790 ⇒ 00:29:15.329 Robert Tseng: Basically tell them, this is how we’ve thought about the problem, this is what we think we’re gonna… this is how long we think we’re gonna take.
232 00:29:15.520 ⇒ 00:29:20.749 Robert Tseng: Like, this is what recommendations are for next steps. Like, that’s… that’s how I want us to structure the calls.
233 00:29:21.860 ⇒ 00:29:23.089 Justin Breshears: Yeah, that makes sense.
234 00:29:23.090 ⇒ 00:29:23.540 Robert Tseng: Yeah.
235 00:29:23.540 ⇒ 00:29:29.250 Justin Breshears: Are you going to be leading the call tomorrow, or do you want to hand that to us?
236 00:29:29.410 ⇒ 00:29:33.540 Robert Tseng: I will not be there tomorrow. Okay. Okay. Yeah.
237 00:29:33.540 ⇒ 00:29:35.690 Justin Breshears: That answers that.
238 00:29:36.060 ⇒ 00:29:40.980 Robert Tseng: Yeah, I think she booked it for 1PM, which I have a conflict with.
239 00:29:41.410 ⇒ 00:29:42.610 Justin Breshears: That’s fine, we can lead it.
240 00:29:42.610 ⇒ 00:29:43.210 Robert Tseng: Yeah.
241 00:29:43.430 ⇒ 00:29:45.860 Justin Breshears: This context is super helpful, so we’ll be ready.
242 00:29:46.300 ⇒ 00:29:46.950 Robert Tseng: Okay.
243 00:29:47.160 ⇒ 00:29:50.790 Robert Tseng: Cool. Yeah, I mean, we don’t need to take the full hour, that’s pretty much, like, all I had.
244 00:29:51.010 ⇒ 00:30:01.390 Justin Breshears: Yeah, that was very helpful. Appreciate that. I think we got a good game plan. So this is just gonna be a matter of just confirming priorities with them along the way, and tackling what they want, so…
245 00:30:01.500 ⇒ 00:30:13.630 Robert Tseng: I know this is, like, a little bit more squishy than maybe what you guys are used to, like, I think this is our, like… this is, like, a pure consulting kind of, like, engagement to start, but we’re, like, trying to… I think, like, our objective
246 00:30:13.630 ⇒ 00:30:32.690 Robert Tseng: is, yeah, one, we can show them progress by making sure that, like, they understand that we’re making recommendations at each step, and, like, we’re getting… we’re continuing to build our week-to-week roadmap, but then also, we’re just trying to, like, learn as much as we can, right? Because maybe we get to the end of, like, a month of two or two months of work, and then we’re, like.
247 00:30:32.690 ⇒ 00:30:35.279 Robert Tseng: Dude, like, they’re… this is… this is…
248 00:30:35.300 ⇒ 00:30:38.300 Robert Tseng: doomed to fail. They cannot make any decisions.
249 00:30:38.380 ⇒ 00:30:49.999 Robert Tseng: we do not want to actually do the engineering work for them. Then we’ll just part ways. Like, I think that’s a totally valid, like, option as well, but while we are here, like, and we’re getting paid to learn, like.
250 00:30:50.150 ⇒ 00:30:53.169 Robert Tseng: I mean, yeah, whatever, you guys like to just… Yeah.
251 00:30:53.170 ⇒ 00:30:55.930 Justin Breshears: And maybe we uncover some really good opportunities, and then…
252 00:30:55.930 ⇒ 00:30:56.360 Robert Tseng: Yeah.
253 00:30:56.360 ⇒ 00:30:57.990 Justin Breshears: It’s into something big, so, yeah.
254 00:30:57.990 ⇒ 00:30:58.640 Robert Tseng: Yeah.
255 00:30:58.640 ⇒ 00:31:01.189 Justin Breshears: This is definitely consulting at its finest.
256 00:31:01.670 ⇒ 00:31:02.310 Robert Tseng: Yep.
257 00:31:02.550 ⇒ 00:31:03.440 Justin Breshears: Cool.
258 00:31:03.690 ⇒ 00:31:04.190 Robert Tseng: Cool.
259 00:31:04.190 ⇒ 00:31:11.960 Justin Breshears: And then we’ll confirm, like, tools, because they said something like signal for communications. I don’t know, do we have any kind of,
260 00:31:12.230 ⇒ 00:31:21.109 Justin Breshears: you know, restriction on using whatever tool for communication that they have? Yeah, I mean, I’m good with using whatever they want. I think Signal was like, wow, that’s…
261 00:31:21.110 ⇒ 00:31:25.740 Robert Tseng: I don’t know, it’s kind of intense, but sure, if that’s what they prefer, then I…
262 00:31:25.740 ⇒ 00:31:31.820 Justin Breshears: Is that, like, the super secure, like, lockdown, like, communication app, like, that the government uses or something?
263 00:31:32.020 ⇒ 00:31:37.270 Robert Tseng: Yeah, that, like, the, Department of Defense accidentally leaked his…
264 00:31:37.270 ⇒ 00:31:37.650 Justin Breshears: Yeah.
265 00:31:37.690 ⇒ 00:31:39.190 Robert Tseng: His message about…
266 00:31:39.510 ⇒ 00:31:42.090 Justin Breshears: Yeah, I was like, that’s heard that before.
267 00:31:42.310 ⇒ 00:31:42.840 Robert Tseng: Yeah.
268 00:31:42.840 ⇒ 00:31:45.119 Justin Breshears: Yeah, interesting there. I mean…
269 00:31:45.480 ⇒ 00:31:46.220 Awaish Kumar: Would that be…
270 00:31:46.220 ⇒ 00:31:50.220 Justin Breshears: them into Slack, but… We gotta do that, we gotta do that.
271 00:31:52.200 ⇒ 00:31:58.339 Awaish Kumar: Yeah, I was asking, will that be accessible to people from outside U.S?
272 00:31:58.720 ⇒ 00:32:00.859 Justin Breshears: Yeah, that’s a good… good point.
273 00:32:01.550 ⇒ 00:32:04.250 Robert Tseng: I… Don’t know.
274 00:32:04.250 ⇒ 00:32:14.690 Justin Breshears: We’ll have to ask. If it’s not, then we’ll just invite them into our Slack. They said that that was a possibility to… well, they said Teams, but we have Slack, so…
275 00:32:15.730 ⇒ 00:32:20.119 Justin Breshears: We’ll talk about that tomorrow. Is there anything else that we need to confirm with them?
276 00:32:20.340 ⇒ 00:32:26.980 Justin Breshears: on, like, tools or anything, they have that folder that they sent us that’ll work for file sharing. I don’t think there should be anything else that we need, right?
277 00:32:27.490 ⇒ 00:32:33.520 Robert Tseng: Yeah, that’s it. Yeah, so if we have anything we share with them, we’ll just drop it in that folder, yeah.
278 00:32:33.760 ⇒ 00:32:34.580 Justin Breshears: Perfect.
279 00:32:34.790 ⇒ 00:32:36.960 Justin Breshears: Okay, then we can take it from here.
280 00:32:37.100 ⇒ 00:32:38.330 Robert Tseng: Okay, cool.
281 00:32:38.590 ⇒ 00:32:40.420 Robert Tseng: Alright, thanks guys.
282 00:32:40.420 ⇒ 00:32:41.239 Justin Breshears: Thank you.